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Crowne Plaza London - The City

Crowne Plaza London - The City
Call now to book: 800-980-6424 from CrownePlaza.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 97 reviews
97 Reviews
5.0 of 5 stars
51
4.0 of 5 stars
27
3.0 of 5 stars
12
2.0 of 5 stars
7
1.0 of 5 stars
0
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#77 of 1,040 hotels in London
Description: Hotel with contemporary design in heart of city - Walk to Millennium Bridge, St Paul's Cathedral, Tate Modern, London Eye.
  • Address
    19 New Bridge Street
    London EC4V 6DB
    England
Check Rates: $495 £248 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4.5 of 5 stars Based on 97 traveler reviews
  • What to Expect:
    • 4.5 based on 83 reviews Rooms
    • 4.5 based on 82 reviews Service
    • 4 based on 81 reviews Value
    • 4.5 based on 83 reviews Cleanliness
    • 3.5 based on 12 reviews Dining
  • Recommended For:
    • 60% based on 92 reviews Older travelers
    • 40% based on 92 reviews Families with teenagers
    • 40% based on 92 reviews Young singles
    • 30% based on 92 reviews Families with young children
    • 30% based on 92 reviews An amazing honeymoon

Reviews of Crowne Plaza London - The City

( 1-10 of 97 )
Jun 29, 2008
1/1 found this review helpful

Used my reward points for this stay. Hotel is in a reasonably good location near Blackfriars tube station. It's probably a 15 minute walk to the London Eye. We got taxis most times and that cost about £10 to Leicester Square, the Strand etc. We arrived early and our room wasn't ready, infact it wasn't ready for 3pm either. I... more

Management response from
Franck Hesse, Director of Sales

Thank you very much for taking the time and sharing your experience at Crowne Plaza London - The City with the Tripadvisor community. I'm sorry to hear that you had to wait a little longer than our normal check-in time and can see that our guest relations team knew how to make it up to you by giving you a...

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5 of 5 stars
Thornton Cleveleys, United Kingdom
Jun 24, 2008
1/1 found this review helpful

I have recently returned from a stay at the Crowne Plaza Hotel London City. At check-in I was warmly greeted and upgraded to a Club Studio Suite which was a great touch as I am a platinum elite and Intercontinental Ambassador member of priority club. The room was excellent and had a sofa, table and chairs, king bed, DVD player,... more

Management response from
Franck Hesse, Director of Sales

Dear guest, Thank you very much for taking the time to fill in a travel review comment on our hotel. We are happy you enjoyed the facilities and services offered on our Club floor. In order for us to improve even more and receive full marks in all areas, you are welcome to add comments in our "One More Thing"...

Jun 11, 2008
1/1 found this review helpful

Just wiritng to say what an excellent time we had in London!!! The hotel was really central so we walked everywhere which was enjoyable as the weather was very kind to us. I loved the hotel - the cleanliness of the rooms - I also liked the use of the cards to activate the lights as it saves power which... more

Management response from
Franck Hesse, Director of Sales

Dear Carol, thank you very much for your recent review. We are pleased to hear your feedback about your wonderful stay and look forward to welcoming you back in the near future. I will make sure to share your review with my hotel team in our daily morning briefings.

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4 of 5 stars
Los Angeles Ca
Jun 10, 2008

Have stayed at the Crowne Plaza London City now four times, and have always had a good experience. I come to London a A LOT, and I have often been able to find a good deal at this hotel. It's located in The City, so if you are planning tons of things to do very close to you, or having... more

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4 of 5 stars
Cincinnati,Ohio
May 8, 2008
1/1 found this review helpful

We recently spent 2 days in London and wanted a decent hotel close to the trains and Tube (aka London's subway). This one is across the street from the Blackfriars Station. Being this was a Crowne Plaza, the hotel was very clean with updated contemporary deco. We arrived early and of course our room wasn't ready. They tried to upgrade... more

Management response from
Franck Hesse, Director of Sales

Dear customer, Thank you very much for your feedback on your recent stay. I'm happy to hearyour compliments about our location and can only agree. Even though not based on Oxford Street or Picadilly Circus you can either walk to some other Key sightseeing attractions such as Covent garden or St. Paul's cathedral or jump onto the Tube, which can...

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4 of 5 stars
Vancouver
Apr 30, 2008
1/1 found this review helpful

We reserved a king room on the extremely quiet executive floor after crossing the Atlantic on the Queen Mary 2. Our room was large and comfortable although I did feel the bed was a bit too hard. As always, the best thing about staying on the executive floor of a Crowne Plaza is the free internet, wonderful breakfast and generous... more

Management response from
Franck Hesse, Director of Sales

Dear "vickio", Thank you for taking your time to post a review on tripadvisor about your last stay. I'm pleased you enjoyed your stay very much. It was a pleasure reading about our staff going the extra mile to assist you by shopping for wine as a gift. I was surprised you wrote we don't have any restaurant, however believe...

Apr 28, 2008

We stayed here for two nights and have to say - from the very quick check in to the fabulous concierge service and the superb Club Lounge facilities (for those who have paid a little more!!) everything was faultless. We booked a Club Room on the Club Floor/Executive floor and found it very comfortable. Room service was also very quick... more

Management response from
Franck Hesse, Director of Sales

Thank you very much for taking your time and filling out a review about the Crowne Plaza London - The City. We are pleased that you enjoyed your stay very much with us and look forward to welcoming you back to the hotel.

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5 of 5 stars
Antwerp, Belgium
Apr 22, 2008
1/1 found this review helpful

Stayed at the Crown Plaza The City during 4 days city trip. When looking for a high class hotel that is reasonably priced during the weekend, (travel agent deal, 3 days for 2) and not too far from the center I was happily surprised with this hotel. Beautiful room, well equiped, brand clean and nice bathroom with ... at last,... more

Management response from
Franck Hesse, Director of Sales

Thank you very much for your feedback on your stay with us and for demonstrating your vote of confidence by booking your return stay in autumn. I am sorry to hear you feel our restaurant prices are slightly high, however I'm sure you enjoyed the food and service in Refettorio, our award winning Italian restaurant directed by Michelin Starred Giorgio...

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2 of 5 stars
Vancouver
Apr 20, 2008
1/4 found this review helpful

Booked seven nights through Hotwire at good discount from the rack rate. Received an interior room on the second floor with two double beds. Comfortable bed and linens, good sized bathroom and ample closet and drawer space. Well located near tube station and good fitness facilities. The not so good: some of the staff had limited English language skills. The... more

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5 of 5 stars
Bishop Auckland, UK
Apr 17, 2008
2/2 found this review helpful

Booked on the London marathon package, but in the meantime I had to drop out of the race due to injury, but went ahead with the weekend anyway. As part of the package was a bus to the race start, I told the desk clerk the reason i wouldn't require this. When we came back to the room later, there... more

Management response from
Franck Hesse, Director of Sales

Thank you very much for taking the time to review your last stay during the marathon weekend with us. As an official Marathon Partner Hotel, we look forward to seeing you return next year and wish you more luck with the participation in 2009.

Reviews of Crowne Plaza London - The City

( 1-10 of 97 )
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Crowne Plaza London - The City Address

19 New Bridge Street, London EC4V 6DB, England