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Crowne Plaza London - The City

4.0 of 5 19 New Bridge Street, London EC4V 6DB, England
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#207 of 1,055 Hotels in London
1,245 Reviews 4.5 of 5 stars
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Crowne Plaza London - The City
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Crowne Plaza London - The City
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1,245 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lancaster County, Pennsylvania
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 days ago NEW

We stayed a week and had great service. The concierge was adept at making suggestions and arrangements for us; couldn't ask for better service than from Lee. The breakfasts were substantial and the two restaurants were very good. It is very convenient to Blackfriers which allows travel up and down the Thames. My only complaint was that we had to... More

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NW UK
Top Contributor
163 reviews 163 reviews
83 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I had booked a three night stay here as it was very convenient for places we wanted to see in London. The hotel is easily found from Blackfriars Tube. Checkin was quick and easy. Room was excellent for London. Plenty of room. The most comfortable bed I have ever had in a London Hotel. Great bathroom and amenities. Everything you... More

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London, United Kingdom
Top Contributor
66 reviews 66 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We have stayed in this a couple of times and always enjoyed the stay and this time was no different. The room was clean and spacious, although a few of the furnishings are looking a little worn. The hotel is undergoing construction but the only way it affected us was using the lifts, which had hoarding round them which made... More

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cheshire, england
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We used this hotel for a weekend break and was very impressed. Spotlessly clean throughout the hotel is in a very good position for a tourist being close to the river and opposite the Tube and a few minutes walk to St Pauls Cathedral were you can pick up the open-top bus (the best way to see the city in... More

Was this review helpful? Yes 1
Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Guests, Thank you for staying with us recently at Crowne Plaza-The City. I was so happy to read your review about us particularly about the staff and concierge. I am so glad we made your stay more enjoyable, that is our sole purpose. I am delighted that the hotel was spotless and that our location facilitated your needs for... More

St Petersburg
Top Contributor
83 reviews 83 reviews
19 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is quite weared out, but the rooms are far bigger and better than Intercontinental St. James (it seems, now it is Conrad). Staff is helpful. Especially concierge did everything to fulfill my expectations. I've been given a room looking to Blackfriars station with a better view than the other side. Lobby bar closes at 23.00 (might be mistaken... More

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Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Mr Eyrice, Thank you for taking the time to write a review on your recent stay with us at Crowne Plaza-The City. I was delighted to hear that you found the staff helpful, especially the Concierge. I will pass those comments onto the necessary departments and I know they will be pleased. I am glad that you liked our... More

East Coast, USA
Contributor
14 reviews 14 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this Crowne Plaza location on business and hated my room. As of September 2014, the hotel is under construction -- which means that certain rooms have a completely obstructed view (i.e., no sunlight -- not a single ray of sunshine -- will enter your room). Also, my room was very small and there were not a sufficient... More

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Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Guest, Firstly thank you very much for choosing to stay with us at Crowne Plaza - The City during your visit to London. I am gald that our central location meant you could get to all of London's hotspots easily and conveniently. It is a shame that you did not like your room allocation. We are in the process... More

Cardiff, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I don't write many of these however I just wanted to pass on our thanks to the hotel staff and in particular the concierge for all the help they gave us during our short city break. Before arriving I requested that they printed tickets out for us to go on a river cruise that afternoon. This was done emailed confirmation... More

Was this review helpful? Yes 1
Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Malcolm, What a fantastic review! Thank you for taking the time to out to put down your comments and for staying with us at Crowne Plaza - The City. I have relayed your review to everyone here congratulating those most involved. The ethos of this hotel and every staff member is to go that extra mile as we enjoy... More

london
Top Contributor
91 reviews 91 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Spacious disability access room. Loved the sleep well products. Room was clean although the cushion was a frayed at the edges and chair a bit old and worn. It did not spoil my stay. Well stocked tea/coffee tray with chocolates and biscuits. The staff on reception were exceptionally helpful and polite. Very conveniently located in the centre of London but... More

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Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Guest, Thank you so much for staying with us recently at Crowne Plaza - The City. it is fantastic to hear that you had a lovely nights sleep with our 'sleep well' products. We pride ourselves on providing our guests with a rejuvenating, uninterrupted sleep to help their busy day ahead so I am glad this was the case!... More

Palm Harbor, FL
Top Contributor
52 reviews 52 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel located in a great, easily accessible location and beyond friendly staff. We chose this hotel because they were one of the few hotels that offered a room with two double beds and was close to the center of the city. Not to mention, it was even a little cheaper than certain other hotels further away. One thing that... More

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Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Rogo, Thank you very much for taking the time to write your in depth review of us here at Crowne Plaza - The City. What really stood out in your comments was your emphasis on the exceptional staff we have here. It is so great to read as our high level of service is the most important component to... More

Sliema, Malta
Contributor
19 reviews 19 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great rooms. Decent size. Surprisingly quiet. Their was a great choice for the breakfast. Good coffee as well. The service was unusually flawless. Everyone I spoke to was super-courteous and jovial. In particular, Federico, a manager, went out of his way to assist me with a booking/reservation mistake with hotels.com, and helped me out of a fix. I'll be returning... More

Was this review helpful? Yes 2
Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Mr Brooks, Thank you for coming and staying with us at Crowne Plaza - The City and thank you for taking the time to write your review. I am so delighted that you enjoyed your time with us and I will definitely pass on your comments about Frederico's impression on your stay. I am glad you enjoyed the coffee... More

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Additional Information about Crowne Plaza London - The City

Address: 19 New Bridge Street, London EC4V 6DB, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza London - The City 4*
Number of rooms: 205
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Also Known As:
Crowne Plaza London - The City Hotel London
Crowne Plaza The City
Crowne Plaza London City
Crowne Plaza London - The City England

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