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Crowne Plaza London - The City

4.0 of 5 19 New Bridge Street, London EC4V 6DB, England
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Certificate of Excellence 2014
Crowne Plaza London - The City
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Crowne Plaza London - The City
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1,257 reviews from our community

Traveler rating
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    447
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
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  • German first
  • Italian first
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south yorkshire
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We arrived very early for check in and no room available to check into but the staff were so helpful and allowed us use of their gym to get changed and ready for an event. The rooms were lovely and clean and comfortable. The staff excellent especially Mercy! Would stay again.

Was this review helpful? Yes
Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Ms Tiggerandian, Thank you for staying with us recently at Crowne Plaza London-The City and for taking the time to write your review. It was great to hear that we went that extra mile to facilitate an area for you to get ready before an event when you were checking in early. We do always try our best to... More

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Our stay was wonderful. Room was spacious and clean. Even the bathroom was generously sized. The staff was very courteous and helpful. The concierge was fantastic and assisted us with tickets and restaurant choices. Fresh apples were available for snacking-free of charge. Definitely will stay here again!

Was this review helpful? Yes
Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Guest, Thank you for your 'wonderful' review! I am so delighted you enjoyed your stay with us and liked the spacious bedroom and bathrooms available here at the hotel. I am especially pleased that you commented on the staff as we take great pride in delivering a high level of service so thank you and I will pass it... More

Dublin, Ireland
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed few days in this hotel in August this year. Location is great, just in front of metro station, walking distance to centre. It was birthday trip, we got lovely room on the top floor, with very nice view on cathedral. Breakfast was very good, room service. Customer service great. Just you need to pay for internet ... ,... More

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Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Ms Guska, Thank you for choosing to stay with us at Crowne Plaza London-The City and I am glad you enjoyed your visit for the birthday celebrations. I appreciate your feedback about the internet. I know the hotel is in the process of making amendments in this department so we agree with your concerns. Fantastic to read that you... More

Peterborough, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Highly recommend, lovely staff, very helpful we have stayed here twice now on the second stay we brought our two children and nothing was to much trouble to look after them, a gift each on arrival brilliant concierge guys who took a special interest in my children and spoke "Star Wars" with them and kept them entertained and occupied whilst... More

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Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Mr RC I was so happy to read your review about your recent stay with us here at Crowne Plaza London-The City. Its is fantastic to hear those sorts of comments about the hotel. I love that the Concierge guys chatted Star Wars with your children, I am sure they were relieved that somebody wanted to talk with them... More

Harrow, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed one night whilst on a conference. Very comfortable business hotel. Great gym. Bar was kept open for me and colleagues until 1am, which was perfect. Very nice room with comfortable bed. Good breakfast.

Was this review helpful? Yes 1
Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Leonr, I am so happy to hear you had a pleasant stay with us here at Crowne plaza London-The City. It is good to hear you enjoyed the gym and that we kept the bar open for you and your colleagues. It is unusual to hear both of those compliments from the same guest as most people don't sample... More

Northport, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've Stayed at the Crowne Place London - The City three times over the past few years. It is a very nice hotel. The rooms are up to date and the lobby is very nice. There are a few nice restaurants in the hotel as well. My only negatives are related to the location. It is a bit remote to... More

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Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Mr Stevius, Thank you for sharing your thoughts about us here at Crowne Plaza London-The City. It is lovely to hear that you have visited us three or more times in the past year. Our aim is to facilitate a great visit for all of our guests so that they want to return to see us like in your case.... More

Chandler, AZ
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this Crowne Plaza for 2 nights in September 2014. This hotel is located at the head of the Blackfriars Bridge and is an excellent location for sightseeing in London being close to the river Thames and all major attractions. It is a 5 minute walk to St. Paul’s Cathedral and the very busy shopping area on Fleet... More

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Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Mr Solperros, Thank you for taking the time to write such an informative and useful review about us here at Crowne Plaza London-The City. I was absolutely delighted to hear that you enjoyed your time with us and you recommended the hotel so highly. I really hope you come back and see us again soon and from everyone here... More

Madrid, Spain
Contributor
19 reviews 19 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is so average that i would never recommend spending your own money on it. make sure its just for business and that you spend the least time possible in the room. The service was bad, the toilets were just awkward, the sofa and beds looked old...

Was this review helpful? Yes 1
Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Guest, I am disappointed that you did not seem to enjoy your recent time with us. We appreciate any feedback on the hotel good and bad so if you would like to embellish a little more on why you felt your time was average then please contact me on georgia.gordonmartin@ihg.com. We endeavour to improve our service and every aspect... More

Top Contributor
170 reviews 170 reviews
46 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for one night and wished it had been a week! On arrival I was made to feel very special as a platinum elite member. I was upgraded to a club room and had access to the excellent club lounge. The bedroom was spacious and clean. Bose player and chargers for all types of phones were really useful. I ate... More

Was this review helpful? Yes 1
Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Guest, Wow! what a fantastic review. I cannot tell you how happy it makes me and the rest of the team when we know that a guest has had such a successful stay with us. I am so pleased that you liked your room and the Club Lounge. Your comments about enjoying your dinner in our Chinese restaurant the... More

Portishead, United Kingdom
Top Contributor
51 reviews 51 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here on a awards nights we had invitations to Wedding in the Houses of Parliament. Service was great upgraded up to a Club room on the Club floor, our room overlooked and office block which meant we had to close the curtains during Club lounge was the best I have been in outside of the middle east snack were... More

Was this review helpful? Yes
Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Mr Abdul, Thank you for choosing to stay with us recently and I am delighted to hear you had such a successful trip. I was glad that you were suitably upgraded and you enjoyed your room and the hotel. I apologise that Blackfriars station was undergoing engineering works during your stay but just so you know for next time,... More

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Additional Information about Crowne Plaza London - The City

Address: 19 New Bridge Street, London EC4V 6DB, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza London - The City 4*
Number of rooms: 205
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Also Known As:
Crowne Plaza London - The City Hotel London
Crowne Plaza The City
Crowne Plaza London City
Crowne Plaza London - The City England

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