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Crowne Plaza London - The City

4.0 of 5 Hotel   |   19 New Bridge Street, London EC4V 6DB, England
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Ranked #199 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Mark S Zurich, Switzerland
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1,215 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
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English first
Zurich, Switzerland
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Returning to visit london after 15 years we were positiviely surprised by both the City and the Hotel. The location is great - just opposite the Blackfriars tube station means great access to travel - and we used both the tube and the buses comfortably and successfully. The hotel is well insulated so we slept well even with a room... More

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YvonneAOttley, Public Relations Manager at Crowne Plaza London - The City, responded to this review

Dear Mark S, Thanks for your lovely review. We're delighted that you choose to stay at our hotel during your visit to London. We positive appreciate your feedback regarding the comfort of our rooms, the breakfast variety and your experience of dining with us. It would be a pleasure to look after you again upon your next visit. Thanks again... More

Bristol, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We have explored a number of hotels in London, from the very stuffy 5* haunts to smaller boutique hotels however I can never fault the service received at this hotel, which is why it has become my go-to when staying in London. We arrived on Sunday of August bank holiday and were able to check Ian straight away, we were... More

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YvonneAOttley, Public Relations Manager at Crowne Plaza London - The City, responded to this review

Thank you for such a positive review. It is very encouraging to read how much you enjoyed your time with us and we will share the feedback with the team. We appreciate your comments regarding the comfortable bed - it is a key focus for us to help our guests to have a truly restful stay. It would be a... More

Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

On the banks of Thames, it walking distance from all the major London attractions. Few minutes from St. Pauls, Tower Bridge and 10-15 min from Liecster square, this hotel combines practicality with luxury. We were upgraded to club room as we were there for a weekend - when its relatively less busy. I'll recommend to anyone who enjoys walking and... More

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YvonneAOttley, Public Relations Manager at Crowne Plaza London - The City, responded to this review

Dear Pbanga, thanks for your review of our hotel. It is fantastic to read that you found the location convenient for exploring London and the great sights within close proximity to our property. We look forward to seeing you again soon. Warmest regards. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Fantastic value for money.Great price for family room including breakfast especially considering the bank holiday. Couldn't fault the family room very big and spacious. Would definitely recommend and would return.

Was this review helpful? Yes 1
YvonneAOttley, Public Relations Manager at Crowne Plaza London - The City, responded to this review

Dear Gaz343, thanks for taking the time to leave a review. It was a pleasure to have you stay with us. We're delighted that you found our rooms to be spacious and enjoyable. We hope to see you again very soon. Warm regards. More

Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Travelling on business, here for four nights. I ate at the hotel twice, didn't have breakfast so am unable to comment on that. The hotel is decent for the money/expectations set by other reviewers and its own web site. The 'IHG' brand experience was spot-on for service by the reception staff, and concierge. The italian restaurant has a good menu... More

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YvonneAOttley, Public Relations Manager at Crowne Plaza London - The City, responded to this review

Thank you taking the time to leave a detailed review. We are pleased to read that we successfully delivered the 'IHG' brand experience through our team on arrival. It's also great to read that you enjoyed the menu at our Diciannove Italian restaurant. Our rooms types are subject to availability and at times when occupancy is high, we cannot guarantee... More

Fort Lauderdale, Florida
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is in one of the best locations in London. It is across the street from the metro and is close to some great pubs and restaurants. It was a 2 minute walk to the River Thames and a 7 minute walk .to St. Pauls.You could walk everywhere. It was a 20 minute walk to the tower of London... More

Was this review helpful? Yes 1
YvonneAOttley, Public Relations Manager at Crowne Plaza London - The City, responded to this review

Thank you for taking the time to review our hotel. We're pleased to read that that you found the location convenient! We will share your comments with our concierge team who will be delighted to know that they helped to make your stay enjoyable. We value your business and as an IHG Rewards Platinum member, we appreciate your loyalty to... More

Sheffield, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed here with my mum and friends for her birthday in August 2014. When we arrived there was a very friendly porter who helped us with our cases and offered friendly banter which was very welcoming! Check in was quick and easy. All reception staff were very polite and welcoming. Our rooms wereen't ready but this wasn't a problem... More

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YvonneAOttley, Public Relations Manager at Crowne Plaza London - The City, responded to this review

Dear HannahBobby, Thanks for you thorough review. It's always lovely to ready such positive feedback and we'll be sure to share your comments with the departments and service teams mentioned. Thank you also for the useful comments regarding our breakfast. Please note that breakfast served in our Club lounge is mostly of the continental variety and the breakfast buffet served... More

Umea, Sweden
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is located in a great location, just a minute walk from Blackfairs underground station. The staff is very friendly, the rooms live up to the expectations and other areas of the hotel are beautiful and clean. We ate dinner one night in the Italian type restaurant and the food was surprisingly very good. As the breakfast was quite... More

Was this review helpful? Yes 1
YvonneAOttley, Public Relations Manager at Crowne Plaza London - The City, responded to this review

Thank you for your recent review. We are really pleased to read that you enjoyed your stay overall, particularly dinner at our Italian restaurant. We always endeavour to meet your room expectations and provide you with the most comfortable options during your stay. Our room types are subject to availability and at times when occupancy is high, we cannot guarantee... More

Sheffield, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Booked direct throigh IHG website without issue. Good transport links and a generally good hotel. We were upgraded on arrival to a Club room, which was great. Little touches like a cafetiere and ground coffee in the room were lovely. Our cafetiere was missing the gauze filter but a quick call to hospitality and it was replaced with a brand... More

Was this review helpful? Yes
YvonneAOttley, Public Relations Manager at Crowne Plaza London - The City, responded to this review

Thank you for your review. We are pleased that you found our services and location enjoyable. However we are sorry to read that your stay was not the fully pleasant experience we wish for all our guests. Specifically, your comments about bites incurred has been a great concern to us, as we take the hygiene and cleanliness of our rooms... More

Preston, United Kingdom
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location, smack bang between Westminster Palace and the Tower of London, directly opposite Blackfriars underground station. Booked a 2 x double bed "deluxe" room as we were 2 adults and 2 teenagers on a weekend break. Room in need of a lick of paint! Main complaint was the 4 gang plug extension on the carpet as there were no... More

Was this review helpful? Yes 1
YvonneAOttley, Public Relations Manager at Crowne Plaza London - The City, responded to this review

Dear TrueBlue1968, Thanks for taking the time to review our hotel. We are really pleased to read that you enjoyed our hotel's location and facilities. The feedback you've shared regarding the lifts is appreciated. We would like to inform you that refurbishments of the lifts you experienced during your stay were to improve their speed and efficiency, thanks for your... More

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Additional Information about Crowne Plaza London - The City

Address: 19 New Bridge Street, London EC4V 6DB, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza London - The City 4*
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Also Known As:
Crowne Plaza London - The City Hotel London
Crowne Plaza The City
Crowne Plaza London City
Crowne Plaza London - The City England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style
#145 Luxury Hotel in London #154 Romantic Hotel in London #167 Family Hotel in London #179 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza London - The City Hotel provides perfect accommodation in central London near local attractions such as The London Eye, St Paul's Cathedral and Buckingham Palace. This luxury hotel also offers meeting rooms, gym, spa facilities and a Michelin star restaurant. The Crowne Plaza London - The City Hotel is a modern central London hotel, located in the heart of the city. This deluxe London hotel is just a stone's throw away from Blackfriars mainline train station, with a direct connection to the Eurostar terminal at St. Pancras International. For tubes, the Crowne Plaza hotel is equally well located: just a short walk to Temple & Mansion House on the District & Circle Line, or St Paul's on the Central Line. Whether you're in London for business or sightseeing, this London City Centre hotel is ideally located, minutes away from some of London's most famous attractions: The London Eye, St Paul's Cathedral, Millennium Bridge, Tate Modern & West End theatres. Crowne Plaza Club rooms, King Studios and Suites are available at your request. And all rooms are air-conditioned and have High Speed Internet Access. There's also a Fitness Club with sauna in the hotel should you wish to work out and wind down. While you're here, don't forget to eat at our Rosette awarded restaurants; Diciannove offers authentic Italian food including a variety of freshly made pasta, whilst and at Chinese Cricket Club you can enjoy fresh dim sum and Sichuan specialities. The easiest and most exciting way to do some sightseeing in London city centre is to take a trip on the London Eye. On a clear day, you can see as far as the Queen's other residence, Windsor Castle! The Crowne Plaza London City Hotel is only minutes away from the London Eye. ... more   less 
Number of rooms
205

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  • At what time does the pool open each day?

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