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Crowne Plaza London - The City

4.0 of 5 19 New Bridge Street, London EC4V 6DB, England
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#209 of 1,054 Hotels in London
1,236 Reviews 4.5 of 5 stars
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Crowne Plaza London - The City
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Crowne Plaza London - The City
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1,236 reviews from our community

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    439
    108
    38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
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london
Top Contributor
91 reviews 91 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Spacious disability access room. Loved the sleep well products. Room was clean although the cushion was a frayed at the edges and chair a bit old and worn. It did not spoil my stay. Well stocked tea/coffee tray with chocolates and biscuits. The staff on reception were exceptionally helpful and polite. Very conveniently located in the centre of London but... More

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Palm Harbor, FL
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nice hotel located in a great, easily accessible location and beyond friendly staff. We chose this hotel because they were one of the few hotels that offered a room with two double beds and was close to the center of the city. Not to mention, it was even a little cheaper than certain other hotels further away. One thing that... More

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Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Rogo, Thank you very much for taking the time to write your in depth review of us here at Crowne Plaza - The City. What really stood out in your comments was your emphasis on the exceptional staff we have here. It is so great to read as our high level of service is the most important component to... More

Sliema, Malta
Contributor
19 reviews 19 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great rooms. Decent size. Surprisingly quiet. Their was a great choice for the breakfast. Good coffee as well. The service was unusually flawless. Everyone I spoke to was super-courteous and jovial. In particular, Federico, a manager, went out of his way to assist me with a booking/reservation mistake with hotels.com, and helped me out of a fix. I'll be returning... More

Was this review helpful? Yes 1
Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Mr Brooks, Thank you for coming and staying with us at Crowne Plaza - The City and thank you for taking the time to write your review. I am so delighted that you enjoyed your time with us and I will definitely pass on your comments about Frederico's impression on your stay. I am glad you enjoyed the coffee... More

Worcester, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for one night, for a midweek city break. Excellent room. Helpful and happy staff. Great Breakfast in the club lounge with a view over the river. Just what I expect from CP and was not dissapointed. Excellent location for access to tube, rail and buses.

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Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Guest, Thank you for your feedback on Crowne Plaza - The City. I am glad to hear that we facilitated your mid-week city break and that our room was excellent. It is always great when our staff here are called helpful and happy because we pride ourselves on delivering a high level of service not only to our guests... More

Plymouth, United Kingdom
Top Contributor
120 reviews 120 reviews
40 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

The Crowne Plaza - The City is a beautiful modern CP hotel wonderfully placed by the river & St Paul's. Many London sights are nearby within walking distance. My stay with business for 6 nights was made much the better by an upgrade to a Club room with Club Lounge access (Platinum Member). The rooms are a good size for... More

Was this review helpful? Yes 1
Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Julian, Thank you so much for your lovely review of us here at Crowne Plaza - The City. it is always fantastic to hear when a guest enjoys their stay so much and I am glad we were both friendly and helpful. It is great to know that you liked the bar and tried the burger; it is indeed... More

United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a lovely, luxurious hotel in a great spot. Unfortunately, there is a very noisy nightclub in the basement! We got in a midnight to go to bed after a long day at a lovely wedding. We asked what time the banging music would go on until and were informed by the reception staff (who had to shout over... More

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Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Anna, I am sad to hear that our Voltaire bar interrupted your sleep during your stay, usually the noise does not carry to the rooms and I apologise you do not feel your concerns were not addressed sensitively enough by our front of house team. I appreciate your feedback because now we can take this back to the appropriate... More

Edinburgh, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed several times at the Crowne Plaza London the City and never been disappointed. Although awarding the hotel 4 out of 5 overall, I would on this occasion have given it four and a half if I could and at other times 5 out of 5. The new reception layout looks great and works really well as does... More

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Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Mr Arnoux, Thank you for your kind words and fantastic review of us here at Crowne Plaza - The City. We take great pride on the renovation of the Lobby and bar in the City Lounge so it was great to hear that you appreciated the change too. It is lovely that you have visited us many times and... More

Alpharetta, Georgia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

Our group was booked into this hotel as part of a tour. We were impressed with the efficiency of the check in process. The big challenge was the slowness of the elevators even when 40 people with baggage were not trying to use them, so we elected to use the stairs when we could. We had a corner room which... More

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Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Ms Singer, Thank you for staying at Crowne Plaza - The City. I am delighted to hear that you enjoyed your stay with us citing the quick and efficient check in process and your choice of room. I really hope you come back and stay with us soon and thank you again for taking the time to give us... More

Sutton, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

We pre-booked two rooms at this hotel for Saturday night on 6th September. We were quoted £219 per room including breakfast. We were asked to produce a credit card for each room and was advised that this was just a guarantee against the room and that no charge would be taken at that point. The rooms were exceptional and the... More

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Georgia G, Manager at Crowne Plaza London - The City, responded to this review

Dear Gary, After reading your review I can see that there is a couple of things that were miscommunicated during your stay with us and for that I apologise sincerely. In regards to the card charges and payments I know that our guest relations department have written in detail about our terms and conditions and the complications with your booking... More

Orlando, Florida
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stay here one night, great hotel, great location near Thames river, with in. 30 min walk to London tower, Big Ben, Westminster. Excellent front desk personnel.conference room has lots to offer in am and pm. Will be back again. Thanks for hotel managemtent

Was this review helpful? Yes 1
Georgia G, Manager at Crowne Plaza London - The City, responded to this review

We stay here one night, great hotel, great location near Thames river, with in. 30 min walk to London tower, Big Ben, Westminster. Excellent front desk personnel.conference room has lots to offer in am and pm. Will be back again. Thanks for hotel managemtent Dear Guest, Thank you for staying at Crowne Plaza - The City and for taking the... More

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Additional Information about Crowne Plaza London - The City

Address: 19 New Bridge Street, London EC4V 6DB, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza London - The City 4*
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Also Known As:
Crowne Plaza London - The City Hotel London
Crowne Plaza The City
Crowne Plaza London City
Crowne Plaza London - The City England

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