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All 1,071 London hotels

Crowne Plaza London - The City

4.0 of 5 Hotel   |   19 New Bridge Street, London EC4V 6DB, England (City of London)
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89%
Ranked #150 of 1,071 hotels in London
Certificate of Excellence 2013
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1,092 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

First family trip to London. Great location. Across the street from tube station and Starbucks. Kids eat free at hotel restaurant. Staff very friendly and accommodating. Cookies and hot chocolate in the room a big hit for the kids. Very close to London eye, dungeon, Big Ben, Picadilly circus.... The only issue we encountered was food we ordered in room... More

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Hastings, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I stayed here with my young daughter for 1 night. We had booked a two double bed deluxe room. Such a shame that upon arrival I was to learn that there is no public staircase for use of the guests, only a staff route. As someone who is unable to use the lift this could have been an issue. Thankfully... More

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Congleton, United Kingdom
Top Contributor
79 reviews 79 reviews
37 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I arrived quite late on the Sunday evening after a long drive from Liverpool and a tube journey The hotel is right opposite Blackfriars underground station which is very convenient if you don't fancy driving into London The receptionist was very friendly and as a Platinum member of the IHG Rewards programme I was upgraded to a club room This... More

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Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review

Dear Mr Andy1954, Thank you very much for your message on Trip Advisor. I am truly happy to read you have been recognised by our team members and enjoyed the room upgrade, one of many ways we have to say THANK YOU to our Platinum guests for the loyalty to IHG Group and to Crowne Plaza London - The City.... More

Scotland
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Ideal location for seeing London and just across street from Tube. St Paul's and the Shard within walking distance. Loads of cafés within 5 mins. Rooms were decent size given 4 of us in family room. Decor was fresh and staff were helpful.

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Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review

Dear BiscuitsFamily Thank you very much for your message on Trip Advisor following you visit to Crowne Plaza London - The City. I am happy to learn that our location close to St Pauls, Tate, London Eye and with easy access to London's main attraction was a plus to you visit. Always encouraging to learn that our family rooms are... More

Aberdeen, United Kingdom
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on business and was impressed overall. The staff on the reception desk were very helpful and recommended the cocktails in the bar (good recommendation!) The room was of ample size and had all amenities that you could want. Sleep was great - no noise from the street below. The bar is good and has some great music -... More

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Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review

Dear traveller198526, Thank you for sharing with Trip Advisor readers you impression of Crowne Plaza London - The City. Thank you also for accepting our reception colleagues suggestion to visit our famous Voltaire Bar. Your comments are greatly appreciated and have been shared with our fantastic team members. Late summer we are opening new spaces (bar, restaurant & meeting room)... More

Cheshire, England
Contributor
17 reviews 17 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

My daughter and I stayed here for the weekend 4 April for two nights. We had an inside twin bed room which was very dark and had no natural light. We were on the second floor and had the boom boom of the disco downstairs to contend with every night. We did not complain as it wasn't worth the upheaval... More

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Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review

Dear Ellesmereporters, Thank you for writing a review on Trip Advisor following your visit to our hotel. I am sorry to read you visit has been unpleasant due to smell caused by a burst pipe in the vicinity of hotel's air intake pipe. I can assure you we took immediate action to resolve the issue. Contractor were called on site... More

Chester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Finding the hotel itself was a nightmare - however, this was due to the postcode not actually taking us in the right direction, on google maps. It was further away from where the map said. After taking what seemed forever to find the hotel, it was actually a lot closer to the centre than we thought - don't walk down... More

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Atlanta, Georgia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I was a guest at your hotel and checked out this morning (2 April 2014). I left my passport, wallet and watch in my room safe when I check out and only discovered my error when I arrived at Heathrow. I called your hotel and spoke to one of your staff: Harriet Mabusa (I may be miss-spelling her name). She... More

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Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review

Dear Dhesan, Thank you very much for sharing also in Trip Advisor the service received from my colleague Harriet. Our team members work effortlessly to resolve any issues, so I am very proud to read that we once again did it, and as result you did not miss you flight. Hope to welcome you back sometime soon. Kind Regards, Marli... More

London
Top Contributor
74 reviews 74 reviews
69 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago credit card Amex Card Member Review

It's not the most attractive from the outside but once inside, I do like the fact you can hide in one of the high rise chairs in the lobby bar and hold a discreet meeting with a colleague or friend over a drink and a snack. Sadly, there don't seem quite enough staff to keep the service moving as it... More

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Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review

Dear liberaceLondon, Thank you very much for your fantastic review following your visit to Crowne Plaza London - The City. I was delighted to read your description of our bars. for the benefit of TA readers I would like to clarify that Voltaire Bar (the one with the vaults) is not closed for refurbishment. Refurbishment works are taking place in... More

Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Crowne Plaza London - The City for three nights during our spring break trip to London. We booked the 2 Double Beds Deluxe room and were not upgraded since there are no club rooms with 2 double beds. The reception was being renovated and the staff were friendly and efficient. As a IHG Platinum member, I... More

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Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review

Dear Jeffrey L, Thank you very much for your fantastic 5 stars review following your visit to Crowne Plaza London - The City. I am truly delighted you enjoy your stay with us and the benefits offered for our valued IHG Rewards Members. I hope to welcome you back sometime soon. Kind Regards, Marli Sadzinski Senior Guest Relations Manager More

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Additional Information about Crowne Plaza London - The City

Also Known As:
Crowne Plaza London - The City Hotel
Crowne Plaza London - The City Hotel London
Crowne Plaza London
Crowne Plaza The City
Crowne Plaza London City
Crowne Plaza London - The City England
Address: 19 New Bridge Street, London EC4V 6DB, England
Phone Number:
Location: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#106 Luxury Hotel in London
#120 Family Hotel in London
#148 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza London - The City 4*
Official Description (provided by the hotel):
Crowne Plaza London - The City Hotel provides perfect accommodation in central London near local attractions such as The London Eye, St Paul’s Cathedral and Buckingham Palace. This luxury hotel also offers meeting rooms, gym, spa facilities and a Michelin star restaurant. The Crowne Plaza London – The City Hotel is a modern central London hotel, located in the heart of the city. This deluxe London hotel is just a stone’s throw away from Blackfriars mainline train station, with a direct connection to the Eurostar terminal at St. Pancras International. For tubes, the Crowne Plaza hotel is equally well located: just a short walk to Temple & Mansion House on the District & Circle Line, or St Paul's on the Central Line. Whether you’re in London for business or sightseeing, this London City Centre hotel is ideally located, minutes away from some of London's most famous attractions: The London Eye, St Paul's Cathedral, Millennium Bridge, Tate Modern & West End theatres. Crowne Plaza Club rooms, King Studios and Suites are available at your request. And all rooms are air-conditioned and have High Speed Internet Access. There’s also a Fitness Club with sauna in the hotel should you wish to work out and wind down. While you’re here, don’t forget to eat in at our award-winning restaurant, Refettorio, directed by Michelin-starred Chef Giorgio Locatelli offering some of the finest Italian food in London. Chinese Cricket Club, a destination Chinese restaurant set within Crowne Plaza London - The City, has attracted much acclaim for its menu of Sichuan specialist with a modern twist. The easiest and most exciting way to do some sightseeing in London city centre is to take a trip on the London Eye. On a clear day, you can see as far as the Queen’s other residence, Windsor Castle! The Crowne Plaza London City Hotel is only minutes away from the London Eye. ... more   less 
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