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Novotel London ExCeL


Hotel class 4.0 of 5
Western Gateway | Royal Victoria Dock, London E16 1AA, England
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Reviews you can trust

90% Recommend
4.0 of 5 stars 103 reviews
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By trip type
All (103)
[ Date ] [ Rating ]
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3 of 5 stars
cat29   12 contributions
Oxford, England
Nov 22, 2009 | Trip type: Business New

stayed 2 nights for a meeting at Excel centre. position is perfect for this. hotel is standard 'executive' style, let down in my view by rather hard bed, minimal and uncomfortable pillows and worn polycotton duvet cover . I paid a reduced rate and would certainly not think it worth the full rate of over £200 a night. Slow checkout... more

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4 of 5 stars
Campbell619   4 contributions
Edinburgh
Nov 9, 2009 | Trip type: Business, Couples

After staying in London numerous times before, the Novotel London Excel has been one of the better experiences I have had (and also one of the cheapest - buy one night get one free on a B&B basis was excellent). The hotel is centrally located, directly opposite the Excel Centre on the riverside. As the immediately surrounding area is predominantly... more

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5 of 5 stars
totalzero   2 contributions
Swansea & Wellingborough
Nov 6, 2009 | Trip type: Couples

Me and my boyfriend stayed at this hotel as we were going to see Michael Mcintyre live at the 02. This hotel was excellent value for money and staff were extremely helpful! Room was v.nice [nicest hotel room we've ever stayed in] and queen size bed was soo comfy! As our rate included breakfast we had it both mornings- so... more

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3 of 5 stars
TheDebMeister   10 contributions
West Midlands
Nov 3, 2009 | Trip type: Family

This is the only Novotel I could get for whitsun weekend that would accept Tesco clubcard vouchers in full payment for 2 nights. We had Chessington Adventure tickets also though tesco clubcard vouchers so although a bit of a drive 45 mins, was still a cheap break. The car park is underneath hotel and is guarded by cage doors, I... more

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4 of 5 stars
HenryW3   13 contributions
Oct 22, 2009

greats location n view, near docklands (outside London), luxury n modern hotel with friendly staff, nice n comfort bedrooms. more

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3 of 5 stars
YorkshireRGN   6 contributions
York, United Kingdom
Oct 20, 2009 | Trip type: Solo travel

I stayed at this hotel 16-18th for a weekend away in London. I did the booking through Lastminute.com and paid £158 for the two nights, breakfast not included. It is in Docklands and some people would find it too far from the centre of London but it is situated between two DLR stops and the service is frequent so not... more

Management response from
OperationsManager_9, Operations Manager

Warm greetings from the Novotel London ExCeL Thank you for taking the time to visit tripadvisor.com and share your views with us. We were delighted to receive five stars for cleanliness and service. All mattress’s at the Novotel are the Dunlopillo mattress which is designed to mould to the shape of the body and relieve the body's pressure points, resulting...

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4 of 5 stars
MarkE3   3 contributions
Oct 16, 2009 | Trip type: Business

This modern hotel is perfect when working at the excel (which is next door). It has onsite secure parking, good bar food, an excellent breakfast, and clean, tidy and quiet rooms which is amazing as the City airport is in eyeshot if you venture outside. more

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2 of 5 stars
Jose411   1 contribution
Munich
Oct 14, 2009 | Trip type: Business

you might get a call on the day of check-inn and found yourself booked in a lower class hotel 20 minutes away from excel. more

Management response from
OperationsManager_9, Operations Manager

Warm greetings from the Novotel London ExCeL Thank you for taking the time to visit tripadvisor.com and share your views with us. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. I am very sorry about the misunderstanding that led to your relocation to our sister hotel. I sincerely trust...

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5 of 5 stars
smozzinator   14 contributions
vancouver
Oct 8, 2009 | Trip type: Business

A great find. The hotel is well positioned for the DLR, comfortable, with good sized, clean and well equipped rooms. I liked the separate bathroom/lavatory, and the fact there was both a bath and shower cubicle. The toiletries supplied were nice and tea/coffee plentiful. Check in was a pleasure - the lady on the desk, Laura, was friendly and helpful.... more

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3 of 5 stars
IrishinSaudi   30 contributions
Irish in Saudi
Oct 2, 2009 | Trip type: Business, Solo travel

My decision to choose this hotel to stay in while in London was not a good one as it is much further away from central London than I expected. That may have coloured my feelings about the hotel which at best were indifferent. However, one good thing about it is it's closeness to Custom House DLR "tube" station and it... more

Management response from
OperationsManager_9, Operations Manager

Warm greetings from the Novotel London ExCeL Hotel Let me take this opportunity to thank you for staying with us and for taking some of your precious time to write a review for our hotel. Our Upper Deck Bar offers our customers and guests a wide range of television channels for viewing, including sports, news and entertainment. Alternatively, there is...

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Novotel London ExCeL Also Known As

  • Accor London Excel
  • Novotel London
  • London Novotel
Address: Western Gateway | Royal Victoria Dock, London E16 1AA, England
London Hotels Novotel London ExCeL
4.0/5.0
103