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Novotel London ExCeL


Hotel class 4.0 of 5
Western Gateway | Royal Victoria Dock, London E16 1AA, England

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Best fare found from Los Angeles to London: $746

Reviews you can trust

Reviews at a glance
  • Very good(12)
  • City airport(11)
  • Buffet breakfast(8)
  • Reception staff(7)
  • Canary wharf(5)
  • Friendly and helpful(5)
Show reviews by trip type and rating
  • All reviews (175)
  • Business reviews (42)
  • Couples reviews (45)
  • Family reviews (29)
  • Friends getaway reviews (14)
  • Solo travel reviews (17)
89% of travelers recommend
4.0 of 5 stars 175 reviews
  • Excellent
    64
  • Very good
    78
  • Average
    24
  • Poor
    8
  • Terrible
    1
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[ Date ] [ Rating ]
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3 of 5 stars
georgespiggott   1 contribution
derby
Aug 25, 2010 | Trip type: Friends getaway

Managed to get a deal and stayed at a reduced price for one night. While the reception, waiting rooms, bar and breakfast are nicely decorated and maintained I wouldn't have said the bedroom was worth paying full price for. The room was particularly small and the bathroom incredibly compact. The separate toilet had stains up the walls and the bin... more

Management response from
OperationsManager_9, Operations Manager

Dear Reviewer, Warm greetings from the Novotel London ExCeL, Royal Victoria Dock and thank you for your feedback on tripadvisor.com. I am very pleased to learn how much you enjoyed the hotel service. However, I was concerned to hear that the housekeeping standards were not up to the expected level, as we consistently score high in this area on other...

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4 of 5 stars
jostwi   1 contribution
Sheffield, United Kingdom
Aug 13, 2010 | Trip type: Family

I traveled down from Sheffield for a 2 night stay with my wife and daughter. We stayed in a single room with double bed and pull out sofa bed. The room was clean had air conditioning, TV, iron, ironing board, hairdryer, safe (free), minibar, seperate toilet, Bathroom with seperate shower cubicle and bath as well as the usual towles and... more

Management response from
OperationsManager_9, Operations Manager

Dear Reviewer, Thank you so much for choosing to stay at the Novotel London ExCeL on your recent trip to London. We were delighted to read that you enjoyed your stay with us and would like to thank you for sharing your comprehensive feedback on tripadvisor.com We are delighted that you found all aspects of your stay with us to...

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3 of 5 stars
yyousef   2 contributions
Washington DC
Aug 9, 2010 | Trip type: Couples

My wife and I stayed here for a delayed honeymoon. The room and hotel were nice. We were a bit frustrated by lack of complimentary wifi in the rooms, but the Free Internet at the lobby computer stations helped make up for that. The breakfast in the morning was quite nice as well. The only issue was the distance from... more

Management response from
OperationsManager_9, Operations Manager

Dear Reviewer, Thank you for choosing to stay at the Novotel London ExCeL, Royal Victoria Dock. I am pleased that you enjoyed your stay and rated our cleanliness so highly. London is a extraordinary city and our hotel is conveniently located in the capital’s dynamic eastside and close to the ExCeL & ICC London and with easy access to Canary...

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5 of 5 stars
giggs46   15 contributions
gloucestershire
Aug 1, 2010 | Trip type: Couples

My boyfriend and i love visiting London and this time we decided to book the Novotel Excel with our Tesco Vouchers. When we arrived we were very impressed, the location of the hotel, was right on docks and was beautiful. When i booked the hotel i requested a room with the view of the docks and this is what we... more

Management response from
OperationsManager_9, Operations Manager

Dear Reviewer, Thank you for choosing tripadvisor.com to write your review on our hotel. The hotel team were delighted to read that you rated the all aspects of your stay so highly. It is always very pleasing to receive such positive feedback from our valued guests. I also hope you had the opportunity to join our A|Club loyalty program and...

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5 of 5 stars
RiskyRich   23 contributions
Sleaford
Jul 26, 2010 | Trip type: Family

I have to say I was very impressed with this hotel. On previous stays in London, I have always been amazed at how noisy it is 24/7 (normally sirens) even though we might be 8 or 9 floors up. This hotel was so peaceful it was lovely. Having not been to London Docklands before, I was very impressed. It was... more

Management response from
OperationsManager_9, Operations Manager

Dear Reviewer, Thank you for taking the time to complete a review on tripadvisor.com, we appreciate your feedback. Your review serves as a great motivator to the team here at the hotel and I am delighted to read that you had such an enjoyable stay with us. We look forward to welcoming you back to the Novotel London ExCeL, Royal...

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4 of 5 stars
HotelRoomBuyer   14 contributions
Munich, Germany
Jul 19, 2010 | Trip type: Business

The hotel is close to London City Airport and just one minute from the ExCel exhibition centre. The lounge and bar/restaurant area is modern, spacious and very pleasant. Breakfast was fantastic. The rooms are in the modern Novotel Novation style with all standard amenities. The hotel seems to be well managed, people motivated and delivering a good service. more

Management response from
OperationsManager_9, Operations Manager

Dear Reviewer, Thank you for taking the time to write a review on tripadvisor.com following your recent stay at the Novotel London ExCeL, Royal Victoria Dock. I was delighted to hear that you enjoyed your stay with us. I will be sure to share your comments with the team as I am sure they will appreciate knowing that their efforts...

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4 of 5 stars
SandieBDerby   2 contributions
Derbyshire
Jul 19, 2010 | Trip type: Couples

Have just returned from a 3 night break at the above hotel with my husband, courtesy of Tesco vouchers! I checked the hotel out on Trip-advisor before we left and we were not at all disappointed. The hotel was very easy to find on the tube and then the Docklands Light Railway. The room was better than I anticipated, large... more

Management response from
OperationsManager_9, Operations Manager

Dear Reviewer, Thank you so much for choosing to stay at the Novotel London ExCeL on your recent trip to London. We were delighted to read that you enjoyed your stay with us and would like to thank you for sharing your comprehensive feedback on tripadvisor.com We are delighted that you found all aspects of your stay with us to...

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3 of 5 stars
Pakotini   1 contribution
Leicester, United Kingdom
Jul 18, 2010 | Trip type: Couples

Cleanliness: Clean. Although after first night stay bed was not made correctly. Pillows were left to one side instead of on the bed. Also Shower did not look like it had been cleaned? nor the walls alongside the sink. Location: Good if you like to get away from the hustle and bustle of London centre at the end of your... more

Management response from
OperationsManager_9, Operations Manager

Dear Reviewer Warm greetings from the Novotel London ExCeL and thank you for your feedback on tripadvisor.com. I was most concerned to hear that the service you received was not up to level expected from an Accor Hotel. The Novotel London ExCeL aims to consistently deliver a professional service to all our guests and customers. We take all feedback seriously,...

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4 of 5 stars
MrWah   3 contributions
Brisbane, Australia
Jul 18, 2010 | Trip type: Friends getaway

Getting to the Novotel Excel was a bit tougher than it looked online. The Underground services from London Victoria require you to line jump a few times, but overall took little over half an hour, though it was tough with big baggage. When we got there everything was in order, and the room itself was quite good, large enough for... more

Management response from
OperationsManager_9, Operations Manager

Dear Reviewer, Thank you for your review on tripadvisor.com relating to your stay at the Novotel London ExCeL, Royal Victoria Dock. We are always pleased to receive positive feedback about our hotel and we have noted your comments for improving it. We look forward to welcoming you back to our hotel in the future. Kind regards Mark Hardy Operations Manager...

Fantastic!
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5 of 5 stars
primo-peist   3 contributions
peist
Jul 16, 2010 | Trip type: Couples

We loved this hotel. In fact, it's so lovely, we wanted to stay there all day and not even go into town. It's beautifully situated by the Victoria Dock, easy to reach from the DLR station and the trip into the centre of town is overground most of the way, and interesting. The food is excellent, including the breakfast buffet,... more

Management response from
OperationsManager_9, Operations Manager

Dear Reviewer Let me take this opportunity to thank you for taking some of your precious time to write a review for our hotel. As our aim is to provide a high level of service which you expect and deserve from us, we are grateful for your positive comments which I shared with our team. Inspired with this we assure...

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Novotel London ExCeL Also Known As

  • Accor London Excel
  • Novotel London
  • London Novotel
Address: Western Gateway | Royal Victoria Dock, London E16 1AA, England
London Hotels Novotel London ExCeL Novotel London ExCeL
4.0/5.0
175
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