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Novotel London ExCeL


Novotel London ExCeL
Hotel class 4 of 5
7 Western Gateway | Royal Victoria, London E16 1AA, England
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Traveler Reviews

88% Recommend
4.0 of 5 stars 75 reviews
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By trip type
All (75)
[ Date ] [ Rating ]
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4 of 5 stars
TontoScotland 1 contribution
Scotland
Jul 10, 2009 | Trip type: Business New

Another stay for three nights at this very good hotel. Rooms are spacious, well furnished with quality bed linen. Hotel provides a shuttle to Canary Wharf which has several ggod eateries as well as the Jubilee underground line to Central London. The DLR line is five minutes walk fro the hotel as an alternative route into town. Friendly staff and... more

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2 of 5 stars
roba108 1 contribution
Manchester
Jul 2, 2009 | Trip type: Solo travel

I stayed here for one night and it was the most uncomfortable nights sleep i have ever had. My room was like a sauna, far far to hot to sleep in, the so called air conditioning was on maximum however was recyling warm air back into the room. I presumed there was a fault with the system so I reported... more

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3 of 5 stars
JuiletOscar 2 contributions
Hampshire
Jul 2, 2009 | Trip type: Family

We stayed at this hotel for one night, after a conert at the 02. The hotel was clean and breaskfast had a good selection. Our only gripe was that we had a room on the 3rd floor overlooking the Excel. It was quite a hot night so had the window open and we were not amused that we could hear... more

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5 of 5 stars
Christina_Uk 35 contributions
Liverpool
Jun 29, 2009 | Trip type: Couples
1/1 found this review helpful

We had a conference to attend on the Saturday so stayed in the Novotel Friday night . The location could not be better, a short 2 minute walk to the ExCel. There are a number of restaurants aound the area but we opted for room service which was great, there is a good variety of things to choose! The style... more

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4 of 5 stars
JoWilson 23 contributions
Derbyshire, UK.
Jun 22, 2009 | Trip type: Family

We had a weekend stay at this hotel. We had no problem with parking in the hotel carpark but were not happy that despite reassurance before we booked that two cots could be provided (we have twins) - the receptionist seem to almost take delight in telling us that they didn't have any and although he would try and locate... more

Management response from
OperationsManager_9, Operations Manager

Thank you for your review regarding your recent stay at the Novotel London ExCeL. It was a pleasure looking after you. I very much regret the obvious inconvenience caused on your arrival at the hotel relating to baby cots (cribs). I am pleased that our Front Office Team Leader was able to resolve the issue for you. I also hope...

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4 of 5 stars
SJOAKES 12 contributions
Leicester
Jun 18, 2009 | Trip type: Solo travel
1/1 found this review helpful

Staff are excellent, the hotel is excellent for excel arena and o2 arena, excellent transport links to outer and central london Drink prices are on the higher side but local cafe and supermarkets down the road make up for this Rooms are very nice, only thing i didnt like was the toilet being separate. more

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4 of 5 stars
Meerkat19 14 contributions
Chester, United Kingdom
Jun 15, 2009 | Trip type: Business, Solo travel
2/2 found this review helpful

I stayed here prior to a conference at the ExCel centre. The hotel is clean, the bed was really comfy, the decor was nice, the food in the bar was good (although slightly pricy but hey it's a hotel). The staff on reception were very friendly and helpful. I would stay here again for the ExCel although it's a bit... more

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4 of 5 stars
InkwotaBeru 27 contributions
London
Jun 8, 2009 | Trip type: Business, Solo travel

I stayed at the Novotel the night before an exam at the Excel Centre. Good points: The location cannot be beat-- less than a minute's walk from the center.I had room service dinner and breakfast, and both were excellent Design of the room was innovative, I like the separate toilet and the sleek sink and bath I was really impressed... more

Bad service!
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3 of 5 stars
lukey2911 10 contributions
London
May 25, 2009 | Trip type: Couples
0/1 found this review helpful

We stayed at this hotel on the 23rd May for a concert at the 02. we booked the hotel via last minute. We called the hotel the day before the booking to request a Smoking room we were assured this had been done and a smoking room had been allocated. Once we got into the room we realised it was... more

Management response from
OperationsManager_9, Operations Manager

Thank you for posting your review. I was disappointed to read that you did not enjoy your stay with us. We aim to honour all guest requests, and I very much regret that we were unable to accommodate your smoking room request on this occasion. Five years after we opened our hotel in 2004, we continue our commitment to continually...

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4 of 5 stars
arghREALMONSTERS 2 contributions
bristol
May 9, 2009 | Trip type: Couples
1/1 found this review helpful

This was the first time that I had booked into a hotel with a boyfriend and thought instantly that it was a good choice. Although the location is a bit of a pain being in the 3rd zone, I found that it eventually became not a problem. The staff are friendly and the hotel was very clean, though I must... more

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Novotel London ExCeL Also Known As

Address: 7 Western Gateway | Royal Victoria, London E16 1AA, England
London Hotels Novotel London ExCeL
4.0/5.0
75