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Novotel London ExCeL

#355 of 1,054 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
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7 Western Gateway, London E16 1AA, England
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UK SUMMER SALE
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1 room 1 guest
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1,519 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sheffield, United Kingdom
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel on a number of occasions for Business. The hotel is ideally situated next to the Excel Centre with easy access to the DLR. the hotel also offers a free shuttle service to Canary Wharf. Rooms are spacious and comfortable and you can even watch the TV from the bath, a real bonus to unwind... More 

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New Delhi, India
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed in this nice hotel in May 2011 for 5 days. It was my first overseas visit to any country and I found this hotel to be one of the best experience in affordable rates. Staffs, room services, cleanliness and amenities are at best. The buffet breakfast is the royal one!! DLR is just a walk away so as... More 

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Cambridge, United Kingdom
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel with fantastic views over the wharf and close to Cable Car and Excel. Didn't eat there just accommodation. The sauna and gym on the eighth floor great views of London. The hotel is also close to DLR. Rooms well appointed too not all overlooking wharf

Was this review helpful? Yes 1
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More 

North Shore
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We were looking for a hotel in London at short notice, and having three of us required two rooms at most hotels. This one was an amazing price so we were not expecting much. Travel our to the hotel on the DLR was easy and the hotel was excellent. The room was good. The sofa bed was already made up... More 

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More 

Andover
1 review
5 of 5 stars Reviewed 1 week ago

I usually stay at the Ibis styles across the way, but had a bad experience there last time so thought I would try somewhere else. This hotel was at a very good rate, and is clearly a couple of notches above the Ibis standards. Very very nice hotel, nice views, and lovely food. I even had an upgrade to exec... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed for 2 nights. Good location to visit central London. Rooms great, wifi well worth a mention, really good! We took breakfast on the dockside, much better value than the hotel breakfast. Evening meals again taken outside the hotel.

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, We truly believe in our guest’s feedback and such positive feedbacks made by you are an exceptional incentive for us. I wish to have a pleasure to welcome you and your family back in our hotel where we will be amused to repeat your previous experience. Kind regards Guest Relations Manager More 

Kingston, Saint Andrew, Jamaica
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel. Excellent choice if you are attending an event at O2 or at the London Excel Convention Center. You can walk to the convention in 3 minutes. Cool vibe at bar. Dinner in restaurant is quite good. Tip check out the Chinese and the Indian restaurant close to the convention center. Getting into London or nearby Stratford is simple... More 

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Norwich, United Kingdom
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely and clean hotel,bed was very comfy,proper pillows quilt etc.The kids had a double sofa bed which was also comfy.The room was spotless especially the bathroom,the shower was brilliant and you also get a bath as well.The service at reception is excellent and the hotel lobby, bar and layout is stunning.My room didn't have a good view(photo attached)but I didn't... More 

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, We truly believe in our guest’s feedback and such positive feedbacks made by you are an exceptional incentive for us. In regarding of our breakfast price, perhaps my team missed the opportunity to explain our special offer for families. The actual price for a full English breakfast served in the restaurant is £16.54 for buffet service, over the... More 

merseyside
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here using Tesco Clubcard Points, which was easy to book. Hotel is clean and modern, check in/out fine. Shower was amazing! £16 per night to park £19 for breakfast, a bit steep! There is a little dockland cafe over the road, £4.95, not the Ritz ,but acceptable. Easy walk to the DLR, two stations near bye, get off at... More 

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Joelina Smeralda Guest Relations Manager More 

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