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All 1,073 London hotels

Novotel London ExCeL

4.0 of 5 Hotel   |   7 Western Gateway, London E16 1AA, England (Docklands / Canary Wharf / Isle of Dogs)
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80%
Ranked #311 of 1,073 hotels in London
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
Katie B Yorkshire, United Kingdom
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1,121 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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English first
Yorkshire, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I have just returned from a week in London, One of the nights we had involved going to the O2 so i wanted somewhere to stay nearby and Novotel had great prices and was only one tube stop away. The area is beautiful that surrounds the hotel, it has local shops and restaurants which were useful. The staff were very... More

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Konstanz, Germany
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

We stayed here as it was convenient for the O2 where we were attending a conference. We were traveling with two grandchildren and a friend had booked us a 'Superior' room as we wanted space. A superior room turns out to be their basic room, quite misleading unless you check out all the rooms that Novotel offer. Rooms are very... More

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kent
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We came to this hotel for my son's 16th birthday. We booked the hotel on the computer. The hotel was very convenient for a local shop. Selling food and drink. It is also very close to Custom House DLR station on the Beckton branch. From the station you can get various trains into central London and Westfield at Stratford. It... More

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New York City, New York
Top Contributor
98 reviews 98 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My travel agent booked this hotel for a business trip because it was close to the airport. This hotel shares a building with the ibis hotel, and you can tell they're related. It's ok. Things look cheap. The design of the building was compromised by the least expensive form of construction. The rooms are small. Of course, I was told,... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, I would like to thank you for providing us with feedback regarding your recent stay at our property. I was glad to read that you enjoyed our restaurant I will be glad to pass your comments to our team. To respond to your note about our rooms, these are approximately 24 square meters, which is very common for... More

Harrogate, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We booked the hotel but they neglected to tell us that they had a major refurb going on on the 7th floor. We had booked and paid for an Executive room. We had struggled across London after finding that the DLR was closed for maintenance and had to get a bus. We were looking forward to chilling in our room... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, Many thanks for taking the time to comment. We appreciate all feedback and my apologies that on this occasion you were disappointed with your stay. I will investigate with my team your comments with in mind to improve our service to all our guests. I sincerely hope that you will give us the opportunity to welcome you again... More

Cheltenham, United Kingdom
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The Novotel was very easy to find as it's right next to the ExCel centre. You have the choice of 2 DLR stations, parking (although quite expensive) and the Air-Line cable car to get there. The check-in was easy and very quick. The reception area is quite large and very nicely laid out. We had an executive room on the... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you for your feedback. I'm glad you had a good visit to London and appreciated our location and thank you very much for your kind review about the efficient check in and friendly staff. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I... More

Oslo, Norway
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Travelled mid-July with 2 kids. Though far (expensive..) to get to and from Heathrow it was well worth the travel distance. Really smooth and easy to get from hotel to all over London by DLR (Royal Victoria Station) and underground. Get your Oyster card and tube map and you're sorted. Hotel really clean, polite and helpful staff, breakfast excellent! No... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you for your wonderful feedback relating to your recent stay with us. I am delighted that your experience in our hotel was an amazing one and you enjoyed the warm hospitality from our team here. I look forward to welcoming you back again at Novotel London ExCel. Kind Regards, Magdalena Fratczak Guest Relations Manager Novotel London ExCel More

Buøy, Rogaland, Norway
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The Novotel London Excel has a nice location for the O2 Arena. Its located in a nice, quiet aerea outside central London, so you will not get any noise from traffic and so on. Even though it's located by an city airport there is not mutch to hear from this eather. Tip for travellers going to the O2: Use the... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, Thank you for taking the time to share your experience on TripAdvisor following your stay in our hotel, although we are always very appreciative of getting our customers feedback I was disappointed to hear that your experience didn't meet your expectations. I would like to reassure you that I will forward your comment to our Front Office Manager... More

Bath, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great location - very close to Stratford for shopping and the olympic park, and from there central London isn't too far. Very close to the DLR and subsequently so easy to fall off the train and into the doors of the hotel. Staff were attentive and for the price the room was modern, spacious and had everything we could need.... More

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, We are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. It will be a pleasure for me to share your comments with the entire team. With kind regards, Magdalena Fratczak Guest Relations Manager Novotel London ExCel More

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Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London ExCeL 4*
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Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel
Novotel London ExCeL England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#21 Green Hotel in London #79 Best Value Hotel in London #208 Luxury Hotel in London #236 Family Hotel in London #269 Romantic Hotel in London #272 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 
Number of rooms
257

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