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All 1,073 London hotels

Novotel London ExCeL

4.0 of 5 Hotel   |   7 Western Gateway, London E16 1AA, England (Docklands / Canary Wharf / Isle of Dogs)
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80%
Ranked #305 of 1,073 hotels in London
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed today
Scott G Cambridge, England, United Kingdom
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1,163 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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English first
Cheltenham, United Kingdom
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Novotel was very easy to find as it's right next to the ExCel centre. You have the choice of 2 DLR stations, parking (although quite expensive) and the Air-Line cable car to get there. The check-in was easy and very quick. The reception area is quite large and very nicely laid out. We had an executive room on the... More

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Oslo, Norway
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Travelled mid-July with 2 kids. Though far (expensive..) to get to and from Heathrow it was well worth the travel distance. Really smooth and easy to get from hotel to all over London by DLR (Royal Victoria Station) and underground. Get your Oyster card and tube map and you're sorted. Hotel really clean, polite and helpful staff, breakfast excellent! No... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you for your wonderful feedback relating to your recent stay with us. I am delighted that your experience in our hotel was an amazing one and you enjoyed the warm hospitality from our team here. I look forward to welcoming you back again at Novotel London ExCel. Kind Regards, Magdalena Fratczak Guest Relations Manager Novotel London ExCel More

Buøy, Rogaland, Norway
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

The Novotel London Excel has a nice location for the O2 Arena. Its located in a nice, quiet aerea outside central London, so you will not get any noise from traffic and so on. Even though it's located by an city airport there is not mutch to hear from this eather. Tip for travellers going to the O2: Use the... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, Thank you for taking the time to share your experience on TripAdvisor following your stay in our hotel, although we are always very appreciative of getting our customers feedback I was disappointed to hear that your experience didn't meet your expectations. I would like to reassure you that I will forward your comment to our Front Office Manager... More

Bath, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Great location - very close to Stratford for shopping and the olympic park, and from there central London isn't too far. Very close to the DLR and subsequently so easy to fall off the train and into the doors of the hotel. Staff were attentive and for the price the room was modern, spacious and had everything we could need.... More

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, We are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. It will be a pleasure for me to share your comments with the entire team. With kind regards, Magdalena Fratczak Guest Relations Manager Novotel London ExCel More

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is perfect for a short break to London, it is away from the city centre but this was no problem as the hotel is right next to DLR (which is also linked to the airport) which you can take and then change onto the tube to the city centre.(Took around 30mins depending on how far we were going).... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, Thank you for your feedback, I'm glad you had a good visit to London and appreciated our location and thank you very much for your kind review about the nice and modern atmosphere and comfortable beds. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay.... More

Aberdeen, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is in a great location, handy for London City Airport and close to the DLR for transport to and from the airport and into central London in around 20 minutes. It is also right next to the water and open spaces which is great to come back to after a hot & hectic day sightseeing. Room was very... More

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you for sharing your experience with us. I am delighted to hear that our team members were on hand to assist you during your stay at the Novotel London ExCel. I'm glad you had a good visit to London and appreciated our location and the view from the room. I hope we'll see you on your next... More

Leeds, United Kingdom
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel very clean with excellent beds but most awful pillow! The staff were very pleasant in particular Paolo who checked us in. The terrace has amazing views but was completely bare, no parasols to shade you in the sun no seat pads on the metal seats and was just a disappointment and not made in any way inviting. We h... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, Many thanks for taking the time to comment. We appreciate all feedback and my apologies that on this occasion you were disappointed with your stay. I will investigate with my team your comments with in mind to improve our service to all our guests. I sincerely hope that you will give us the opportunity to welcome you again... More

Miami, Florida
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Worst experience on an ACCOR chain hotel, 3 days in it, guess what!?...3 changes of rooms because of noise...the last one was better but even so terrible noise from the constrution work that was going on the 7th floor (first floor that they sent me...an Accor Silver card) Breakfast it´s as good as an IBIS for sure, lack of variaty... More

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, Many thanks for taking the time to comment. We appreciate all feedback and my apologies that on this occasion you were disappointed with your stay. I will investigate with my team your comments with in mind to improve our service to all our guests. I sincerely hope that you will give us the opportunity to welcome you again... More

Top Contributor
95 reviews 95 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is mainly a business hotel with travelling business men and air hostesses. And occassional families from Europe. Like us. The hotel is ok. Rooms are a bit weird and small. Breakfast buffe is hearty. And the staff is very nice. A bit far from the actual downtown. A somewhat too close to the planes.

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, I would like to thank you for providing us with feedback regarding your recent stay at our property. All feedback is treated with the utmost seriousness and we will investigate your comments with a mind to improve our service to all our guests. We will look into the points you raised, and in the meantime, I hope we... More

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Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London ExCeL 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, ACCOR, Expedia, Orbitz, Priceline, Travelocity, Venere, Tingo, TripOnline SA, getaroom.com, BookingOdigeoWL, Despegar.com and Agoda so you can book your Novotel London ExCeL reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel
Novotel London ExCeL England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#19 Green Hotel in London #83 Best Value Hotel in London #207 Luxury Hotel in London #232 Family Hotel in London #254 Romantic Hotel in London #269 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 
Number of rooms
257

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