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Novotel London ExCeL

#330 of 1,055 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
7 Western Gateway, London E16 1AA, England
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What travelers say:
Very good
(22)
City airport
(9)
Friendly and helpful
(3)
Novotel London ExCeL
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Novotel London ExCeL
Novotel London ExCeL
Novotel London ExCeL
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1,375 reviews from our community

Traveler rating
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    651
    205
    58
    21
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414
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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1 review
1 of 5 stars Reviewed yesterday NEW

Tiny, claustrophobic toilet, with no sink or mirror, separated from bathroom! So, after using the toilet, you have to walk to the other room to wash your hands.. And that's the SUPERIOR room... And when I talked to the reception about it, they said it's normal... Very disappointing for a 4-star hotel... - I will never stay at this hotel... More 

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Rochester, Minnesota
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I recently attended a conference at ExCeL London and chose to stay at the nearby Novotel. First of all, it's important to note that the ExCeL area is quite a distance from Heathrow Airport (2 hours by car service in Monday late morning traffic), so transportation cost and time should factor in to your lodging decision. City Airport is much... More 

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Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

1st time this hotel friendly staff clean comfortable rooms and good service great location next to the excel conference center and pleasant views from the terrace area . Staff friendliness and customer Care good and friendly would stop again if on business

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More 

Bacton, United Kingdom
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Me and my girlfriend were only in London for one night for a gig so we needed a hotel that had good transport links and good value for money. Luckily this hotel is located right between two DLR station stops and easily within walking distance of them. The rooms are fairly spacious and clean. The bed was very comfortable and... More 

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel last weekend for a theatre break. Had a good time but have to fault the hotel on keeping us waiting for half an hour for our room after checking in. This was after checking in time so was disappointing as we watched lots of other people checking in after us with no problems! Once we got... More 

Was this review helpful? Yes 1
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More 

Brussels, Belgium
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I arrived after midnight at this hotel after a stressful meeting and the bar was still open for a nice night cap. The person at the reception was very friendly and made me already feel much better. Rooms are, quiet, clean and comfortable. Excellent check in service. Wake up call and taxi as requested. Rich breakfast as it should be.

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More 

Wolverhampton, United Kingdom
Top Contributor
105 reviews 105 reviews
16 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here with my partner for one night to attend an event at the O2. We checked in at around 2.30 which was quick and easy. The hotel is in a lovely area and great for a little stroll around especially if the sun is shining which it was for us. In the local vicinity there are a few... More 

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Was a bit of a stinger £3 to get a cranberry juice which was already over £3 to be brought to the room. Apart from that was nice and did the job. I would recommend this hotel to friends going to the O2 arena.

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More 

Reino Unido
2 reviews
5 of 5 stars Reviewed 1 week ago

Just came back from a weekend in London where we spent Saturday night on the Novotel London Excel with our two little monsters. Really pleased with our stay and really happy with the location, the facilities and mainly with the Hotel service which perfect for all four of us. It would be a reference for us in the future when... More 

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More 

Nottingham, United Kingdom
Top Contributor
53 reviews 53 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for two nights whilst visiting London. The hotel is very clean, very comfortable and the service reliable and friendly. It's quite a way out of Central London but we purchased a 2 day Oyster card each and used that with no problem. Highly recommended.

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More 

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