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Novotel London ExCeL

4.0 of 5 Hotel   |   7 Western Gateway, London E16 1AA, England (Docklands / Canary Wharf / Isle of Dogs)
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Ranked #321 of 1,073 hotels in London
Certificate of Excellence 2014
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A recent review
4 of 5 stars reviewed 3 days ago
Exchef44 Carmarthen
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1,150 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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Carmarthen
Top Contributor
89 reviews 89 reviews
37 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

As a convenient hotel to ExCel it is ideal. The rooms are functional and fairly comfortable, but beds are a little low and hanging space limited if you are staying for any length of time. The staff were excellent and reception staff more than helpful. The restaurant food acceptable and bar comfortable. The on site car park was very useful.

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com I and my team are delighted to hear you enjoyed your stay with us and that you appreciated the location of our hotel but also the quality of our standards. We would like to have the pleasure to welcoming... More

London, United Kingdom
Top Contributor
110 reviews 110 reviews
20 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

A pleasant stay at the Novotel, we asked for a quiet room and were obliged , the bed was very comfortable, the bathroom was kitted out for the elderly or disabled, (we are not ,yet ) I would say that a couple of hooks both in the bathroom and bedroom would be useful also as the toilet seat was for... More

Was this review helpful? Yes 1
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com I and my team are delighted to hear you enjoyed your stay with us and that you appreciated the location of our hotel but also the quality of our standards. We would like to have the pleasure to welcoming... More

Vransko, Slovenia
Contributor
18 reviews 18 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Clean and cheap if you manage to get it trough any discount site. Otherwise it is pretty steep for what it offers. A 4-person room we stayed in was in fact a 2-person with a stretch sofa. So once the second bed was set, there was virtually no available space in the room. Breakfast was above average. Only water facing... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, I would like to thank you for providing us with feedback regarding your recent stay at the Novotel London ExCel. We appreciate your kind feedback which is most helpful to us in constantly assessing and improving our services. I hope I can welcome you back to Novotel London ExCel. Kind regards, Magdalena Fratczak Guest Relations Manager Novotel London... More

Bourne, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We stayed in one of the suites on the 6th Floor. The room was very clean and a lot of space. Lovely views around us, including the planes from City Airport which pleased by 7 year old daughter :) Good Car Parking (extra fee), DLR 5 mins away, Cable Cars 8 mins walk. Staff are very friendly and were at... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, I would like to thank you for providing us with feedback regarding your recent stay at the Novotel London ExCel. We appreciate your kind feedback which is most helpful to us in constantly assessing and improving our services. I hope I can welcome you back to Novotel London ExCel. Kind regards, Magdalena Fratczak Guest Relations Manager Novotel London... More

Antwerpen
Top Contributor
54 reviews 54 reviews
32 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is a new hotel with a great location. You are in the middle of the Docklands next to the Excel centre. Access to London centre is easy through the DLR. You have breakfast with a view on the water. There are some restaurants next to the hotel but if you take a train to Canary wharf you have even... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, We are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. It will be a pleasure for me to share your comments with the entire team. We look forward to welcoming you back to our hotel for your next stay in London. Kind regards,... More

Calgary
Contributor
11 reviews 11 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

The hotel ha mall room, weird toilet to washroom relationship. Breakfast ok but pricey 16.45 each. here for 2 weeks last 2 days had to call front desk to get room made up. also kept having to ask to get towels etc for the 3rd person in the room. decent distance to excel center and the DLR.

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, Thank you for taking the time to tell us about your stay at the Novotel London Excel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back... More

Birmingham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel in August 2014. Very clean, very friendly. Had wonderful views from room. The family room was a little small as it was 2 adults 2 kids sharing. But i would still recommend it. Good parking- (extra fee). Definatly recommended

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, We are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. It will be a pleasure for me to share your comments with the entire team. We look forward to welcoming you back to our hotel for your next stay in London. Kind regards,... More

uk
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for four nights whilst attending a convention and squeezing in some sightseeing. I've stayed in ExCel hotels a lot, and this one is bang-on for the bucks. The staff are very friendly and helpful. The rooms and beds are comfortable and well equipped. 24 hr Free WiFi is a bonus. Located within a few minutes walk of the... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, Thank you for your wonderful feedback relating to your recent stay with us and complimenting us with five stars. I am truly pleased to hear that we have fulfilled and exceeded your expectations in terms of service. It is such a great satisfaction to see that you appreciated our central location, close to all public transportation, making it... More

cambridgeshire
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed over a Friday night for a wedding and had two rooms next to each other. We booked early and felt the rate was reasonable for such a good location. We parked in the underground car park for £16 for overnight and had no trouble getting a space on a Friday afternoon. The room was clean, fairly standard with... More

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you for your wonderful feedback relating to your recent stay with us. I am delighted that your experience in our hotel was a positive one and you enjoyed the warm hospitality from our team here. I look forward to welcoming you back again at Novotel London ExCel. Kind regards, Magdalena Fratczak Guest Relations Manager Novotel London ExCel More

Toronto, Ontario
Contributor
13 reviews 13 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for a convention at the ExCel. It's on the Docklands Light Rail system so transportation to the rest of London isn't an issue at all. What is an issue is the hotel itself. When you read the reviews for this place, you wonder why some have good experiences and some have bad. Rooms are not created equally...that's... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, Many thanks for taking the time to comment. We appreciate all feedback and my apologies that on this occasion you were disappointed with your stay. I will investigate with my team your comments with in mind to improve our service to all our guests. I sincerely hope that you will give us the opportunity to welcome you again... More

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Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London ExCeL 4*
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Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel
Novotel London ExCeL England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#20 Green Hotel in London #79 Best Value Hotel in London #220 Luxury Hotel in London #230 Family Hotel in London #274 Business Hotel in London #289 Romantic Hotel in London
Hotel Class
Official Description (provided by the hotel)
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 
Number of rooms
257

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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