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Novotel London ExCeL

4.0 of 5
7 Western Gateway, London E16 1AA, England
Hotel amenities
Novotel London ExCeL
Professional photos
117 traveler photos
Ranked #233 of 1,069 hotels in London
4.0 of 5 stars 500 Reviews
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501 reviews from our community

What travelers say about this hotel
  • “Very good” (18)
  • “City airport” (17)
  • “DLR station” (10)
  • “Sofa bed” (6)
  • “Buffet breakfast” (6)
  • “Night stay” (5)
  • “Friendly and helpful” (5)
  • “Reception staff” (4)
  • “Mini bar” (4)
  • “Docklands Light railway” (4)
Traveler rating
    156
    244
    64
    31
    5
Only show reviews for Family (124) | Couples (117) | Business (110)
Date Rating
Posted by an Accorhotels.com traveler
1 review
“A right old rip off for any excuse”
2 of 5 stars Reviewed May 25, 2012 NEW

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Was this review helpful? Yes
herts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Very expensive for the room”
3 of 5 stars Reviewed May 22, 2012 NEW

Of course you are paying for the location Check in was painful......I'm not the most experianced user of hotels but I dont like to be made to feel like an idiot! I had booked two rooms and had trouble making it clear I was paying for both...the credit card had to be put through twice...then when my Son turned up... More

Was this review helpful? Yes
Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
May 23, 2012

Dear Reviewer, Thank you for choosing the Novotel London ExCeL for your recent stay in London. Please allow me to express my apologies for any lapse in service you experienced on check-in and at the Upper Deck Bar as it is not a true reflection of the service we pride ourselves on providing at Novotel London ExCeL. Please be rest... More

Stoke on trent
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“Brilliant”
4 of 5 stars Reviewed May 22, 2012 NEW

Stayed in this hotel on valentines day we had a package where we got an overnight stay and a meal. The meal was brilliant and the restaurant and rooms were very clean. We got a great view of the excel arena at the Thames. The tube is a stone throw away so you can get into the centre of London... More

Was this review helpful? Yes
Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
May 23, 2012

Dear Reviewer, Warm greetings from Novotel London ExCeL, Royal Victoria Dock I would like to thank you for taking the time to share your feedback about your stay with us. Your comments are highly appreciated, positive feedback from satisfied guests is our greatest reward - thank you. We look forward to welcoming you again at the Novotel London ExCeL. Kind... More

Chicago, Illinois
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Fine, but not great. Out of the way, but conenient to mass transport.”
3 of 5 stars Reviewed May 21, 2012 NEW

Excellent service. Clean rooms. Close to lots of convention center restaurants and others. Beds and pillows not very comfortable (but we stayed so busy that we still slept great). Room seemed spacious enough and had nice water view. Had a great stay but would stay either in the city or out by Heathrow next time. Room tip: email the hotel... More

Was this review helpful? Yes
Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
May 22, 2012

Dear Reviewer, Thank you for choosing the Novotel London ExCeL for your recent stay in London. It’s always pleasing to receive feedback from our valued guests. I am very pleased to see that you rated our cleanliness and service so highly and that you enjoyed the view’s of Royal Victoria Dock. Novotel London ExCeL is a 5 minute walk from... More

Glasgow, United Kingdom
Senior Contributor
47 reviews 47 reviews
Reviews in 15 cities Reviews in 15 cities
90 helpful votes 90 helpful votes
“Won't return in a hurry!”
2 of 5 stars Reviewed May 18, 2012

The communal areas of the Novotel look great but the rooms leave a lot to be desired! The room I was given had a strong smell of cheap air freshner. Even after the window being open for an hour, the smell was still there. The room itself is a bit worn, maybe time for a refurb? Stupid room layout where... More

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See 6 more reviews by portex for London
Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
May 21, 2012

Dear Reviewer, Thank you for taking the time to tell us about your experience at our hotel. We appreciate your feedback concerning our Upper Deck breakfast available from 6am everyday in the Upper Deck Restaurant overlooking Royal Victoria Dock. Please allow me to express my apologies for any lapse in the housekeeping service you experienced as it is not a... More

Peak District
Top Contributor
50 reviews 50 reviews
Reviews in 31 cities Reviews in 31 cities
61 helpful votes 61 helpful votes
“Tired looking badly maintained rooms”
2 of 5 stars Reviewed May 10, 2012

I booked this through Hotwire - first time I've used it and got a relatively good deal. This is a 4 star hotel and I would have expected something better than this. The receptionist was very friendly and the reception areas looked smart and well kept. The room, albeit fairly large, had carpet that was not laid properly and caused... More

Was this review helpful? Yes
See 8 more reviews by ianjmorley for London
Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
May 21, 2012

Dear Reviewer, Thank you for taking the time to tell us about your experience at the Novotel London ExCeL and thank you for your kind comments on the service from our Receptionist and the lobby area decor. Please allow me to express my sincerest apologies, as the room you stayed is not a true reflection of the product we pride... More

Haarlem, The Netherlands
1 review
“Great hotel but not a big fan of the airconditioning”
4 of 5 stars Reviewed May 10, 2012

We have stayed in this hotel for the 2nd time last week and overall taken we love this hotel. The rooms are simple but great, the food is wonderful (for both breakfast and dinner) the staff is very friendly and helpful, the hotel is nicely located to get into town (with the DLR and tube you can get to everywhere... More

Was this review helpful? Yes
Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
May 21, 2012

Dear Reviewer, Thank you for taking the time to share your feedback of the Novotel London ExCeL on tripadvisor.com I am very pleased to learn you enjoyed our dining facilities and found the Tube and the D.L.R. (Docklands Light Railway) convenient. The nearest Docklands Light Railway station to the hotel is Custom House (for ExCeL) or slightly further away is... More

neath
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“WOW FREE UPGRADE(SUITE)FANTASTIC”
5 of 5 stars Reviewed May 9, 2012

I booked this hotel as a secret room on laterooms. I booked 2 rooms for a family(couples) stay. We wanted to visit Camden Market & just have a wander round. The hotel was a bit out of town but easy access via tube& dlr. We were a bit worried due to the recent problems nearby the month befoe, but the... More

Was this review helpful? Yes
See 9 more reviews by rachel s for London
Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
May 21, 2012

Dear Reviewer, Thank you for staying at the Novotel London ExCeL on your recent visit to London and for taking the time to review your stay. I am delighted to read your wonderful review covering the facilities and services that the hotel offers to its guests. I am sure your detailed feedback will help fellow travellers make an informed decision... More

Posted by an Accorhotels.com traveler
1 review
“Wish to sleap a bit longer....”
5 of 5 stars Reviewed May 4, 2012

Very good hotel, nice room, very nice bar and restaurant. Very good breakfast. Unfortunately my stay has been spoilt by house maid who has woke me and my wife up by knocking and entering to the room early in the morning. Also my key didn't work so I had to come down to reception - receptionist fixed it promptly but... More

Was this review helpful? Yes
Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
May 21, 2012

Dear Reviewer, Thank you for staying at the Novotel London ExCeL, Royal Victoria Dock on your recent visit to London. Your ratings about our value, location, sleep quality, rooms and cleanliness as well as the hotel in general are very much appreciated. Your kind comments have been shared with the hotel team. I am very sorry to hear that a... More

groningen
2 reviews
2 helpful votes 2 helpful votes
“excellent stay”
5 of 5 stars Reviewed May 4, 2012
2
people found this review helpful

Excellant stay: very good service, very nice rooms, good location for travelling to the centre of the town. More

Was this review helpful? Yes
Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
May 21, 2012

Dear Reviewer, Warm greetings from Novotel London ExCeL, Royal Victoria Dock I would like to thank you for taking the time to share your feedback about your stay with us. Your comments are highly appreciated, positive feedback from satisfied guests is our greatest reward - thank you. We look forward to welcoming you again at the Novotel London ExCeL. Kind... More

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Additional Information about Novotel London ExCeL

  • Accor London Excel
  • Novotel London
  • London Novotel
Address: 7 Western Gateway, London E16 1AA, England
Price Range: $$

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Novotel London ExCeL
7 Western Gateway
London E16 1AA
England
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