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Novotel London ExCeL

4.0 of 5 Hotel   |   7 Western Gateway, London E16 1AA, England (Docklands / Canary Wharf / Isle of Dogs)
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Ranked #270 of 1,071 hotels in London
Certificate of Excellence 2013
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1,073 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed here for my boyfriend's birthday. The hotel was lovely, the rooms were a great size and very nicely decorated with everything you could possibly need! The reception staff were extremely welcoming and upgraded us to an executive suite, free of charge, when they found out it was my boyfriends birthday which was really appreciated! The location was very... More

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Cumbria
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed two nights with our daughter. The hotel is very modern, clean and most importantly family friendly. Our room was better than expected, clean, plenty of room and great views of the dock. Beds so so comfortable. No noise issues which is rare in hotels. Competent friendly staff, and food ( especially the children's menu ) was superb.

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Cambridge, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Stayed as this hotel as a family of 4 on 12/4/14 overnight. We booked the shopping package which included a cocktail and breakfast and we pre-booked the "internet exclusive" dinner rate of £21 per adult and £10.50 for children. Firstly the room had beds set up for 4 but no milk and towels/cups for only 2 people. We requested more... More

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Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Stayed in November with friends. Hotel is okay and you essentially pay for what you get. We stayed in a 3 person room. Reasonable size, although not massive. Blocked drain caused a smell in the bathroom, although this was dealt with quickly. Reception staff were okay, although I wouldn't class them as being the friendliest or most helpful you'll find... More

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Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Could not find a fault with this hotel, the staff was very friendly and helpful, the hotel is modern and exceptionally clean. We did not eat in the evening but breakfast was very good indeed, we actually crossed to Greenwich first by Gondola then river taxi which was very reasonable and quick. Our return journey was by DLR, the speedy... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Many thanks for your positive feedbacks in regards to your stay at Novotel London ExCeL. We appreciate your nice comments in regards to the cleanliness of the hotel but also in regards to friendliness of our staff. It was delightful to read you really liked the hotel that you found clean and enjoyed taking our breakfast in our... More

Spalding, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely hotel, we were originally booked into the Ibis hotel next door, but they had rang us to say we had been moved (upgraded). Comfortable beds, very modern clean bathroom, and close to the Emirates airline, which takes you straight to the O2 arena.

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you very much for your fantastic review. It is much appreciated and I can assure you that our team will be delighted to hear that you enjoyed your stay I was very satisfied to read you found the location of the hotel suitable to your requirements as we are close to the O2 Arena. I am particularly... More

Cork, Ireland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed last week for a concert in the O2 . The hotel was very convenient for this. The staff were extremely helpful, friendly and gave us any assistance we needed. It was great sitting on the balcony having a few cold beers and great food. The rooms were very clean and comfortable.

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you for taking the time to write a review about your recent visit to us. I am overwhelmed by your great review and I appreciate your feedback and 5* rating. Your ratings about our rooms and service as well as the hotel in general are very much appreciated. Your kind comments have been shared with the hotel... More

Billericay, Essex
Top Contributor
77 reviews 77 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here last Saturday as it was very convenient for our visit to 02 to see Gary Barlow in concert! Check-in was very quick and easy and we were met by a charming receptionist with a lovely smile! We were booked into an Executive double room on the top floor! The room was clean and comfortable and had a... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear TerryRothery, Thank you for taking the time to write a review about your recent visit to us. We were delighted to read that you enjoyed your stay with us and would like to thank you for sharing your comprehensive feedback. I was thrilled to hear you enjoyed staying in one of our Executive rooms and that you also found... More

Norwich, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Myself and three friends attended an event at the O2 and stayed here for 1 night. We arrived early and were able to check in, we had booked two twin rooms and on check in were asked if we would like connecting rooms, which was fantastic! The rooms were basic but clean and quite spacious for a London hotel. We... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you for your kind words about our hotel. We were thrilled to read your review and appreciate the feedback. The hotel team were delighted to read that you rated many aspects of your stay so highly. We appreciated your kind comments in regards to our friendly Reception staff, our clean room and the lovely breakfast you had... More

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Additional Information about Novotel London ExCeL

Also Known As:
Novotel London Excel Hotel
Novotel London Excel Hotel London
Accor London Excel
Novotel London
London Novotel
Novotel London ExCeL England
Address: 7 Western Gateway, London E16 1AA, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#81 Best Value Hotel in London
#181 Luxury Hotel in London
#211 Family Hotel in London
#227 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London ExCeL 4*
Official Description (provided by the hotel):
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 
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