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Novotel London ExCeL

#347 of 1,052 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
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7 Western Gateway, London E16 1AA, England
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1,479 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Grantham, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Second time we're stated at the hotel. Underground car parking available. Entrance to the hotel rather quirky as reception is on floor one (so it's a staircase or trip up one escalator if you have sizeable luggage). Reception v clean and spacious with bar area and reception in the same open plan area. For this stay we were in Executive... More 

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Auckland Region, New Zealand
Level Contributor
128 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Very disappointed with this hotel. Firstly we arrived early and were told we couldn't check in early ... okay that's fine. We returned at 2.10pm which was 10 minutes after check in time and our room still wasn't ready. We thought after arriving early they would have ensured our room was ready. The air conditioning unit in our room was... More 

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thank you for taking the time to tell us about your stay at the Novotel London Excel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest and your feedback is very important to... More 

Brighton, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Don't get me wrong, I love NOVOTEL Hotels...but this one doesn't match up to say the NOVOTEL at Greenwich. The staff were a bit luke warm on arrival (unlike Greenwich). The view from our executive double had a very poor view compared to the IBIS which was right on the waterfront. You could see the water, but in between two... More 

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thank you for taking the time to tell us about your stay at the Novotel London Excel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest and your feedback is very important to... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Recently stopped here with our two young sons. The hotel is in a great location with lovely views out across the docks, and also an easy commute into the centre of London using the rail network. The Royal Victoria station on the DLR line is only two minutes walk away. The staff were very friendly and helpful, the hotel clean... More 

Was this review helpful? Yes 2
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More 

West Midlands
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a standard Novotel room with the usual amenities. Bed is very comfortable and the room was clean although the carpet had seen better days and had a big stain in the middle. Good selection of TV channels covering the usual range of free channels plus Sky (although shown in the wrong aspect ratio). Bar overlooks the river, which... More 

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com I and my team are delighted to hear you enjoyed your stay with us and that you appreciated the location of our hotel but also the quality of our standards. We would like to have the pleasure to welcoming... More 

Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed overnight at Novotel London Excel prior to catching a flight from London City Airport. The facilities were modern and the service was excellent. The bar terrace provides a nice view of Docklands. Dinner and breakfast in the restaurant were both excellent.

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More 

Colchester
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in the Excel Novatel yesterday as it was perfectly located for our open water swim. The hotel itself is very clean (Other than bed sheets were a bit marked) and the beds are comfortable, be aware it gets quite noisy at night, and as it was very warm we had the windows open as the air con was... More 

Was this review helpful? Yes 1
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. But I was very disappointed to hear that your food did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team. I am sure that this... More 

Yorkshire Dales National Park, United Kingdom
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for one night as we were going to a concert at the O2. This is in an excellent location for both the O2 and Excel. We did not eat at the hotel, we were on a room only arrangement so can not comment on food, however we did have a drink on the outside terrace... More 

Was this review helpful? Yes 1
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com I and my team are delighted to hear you enjoyed your stay with us and that you appreciated the location of our hotel but also the quality of our standards. We would like to have the pleasure to welcoming... More 

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