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Novotel London ExCeL

4.0 of 5 Hotel   |   7 Western Gateway, London E16 1AA, England (Docklands / Canary Wharf / Isle of Dogs)
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Ranked #320 of 1,073 hotels in London
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed yesterday
James K Cambridge, United Kingdom
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1,157 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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somerset
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My sister and I stayed here for a night at the start of August. The Hotel was very clean and the breakfast was great, lots to choose from. We were given the wrong room at check in but this was resolved quickly. Unfortunately the view from the 2nd room wasn't as nice but nothing to fault in the room. The... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, We truly believe in our guest’s feedback and positive feedbacks made by you are an exceptional incentive for us. I wish to have a pleasure to welcome you back in our hotel where we will be amused to repeat your previous experience. Kind regards Guest Relations Manager More

Hertfordshire, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here over the bank holiday weekend for 1 night as a family of 4. Good room rate at £125 for London prices, room was very clean and comfortable, staff very helpful. We couldn't check in until 2pm but that was not a problem as you can leave your luggage at reception, which we did whilst going off to... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, We truly believe in our guest’s feedback and such positive feedbacks made by you are an exceptional incentive for us. I am sorry to hear your disapointment on breakfast price, it is actually £16,45 for full English and continental buffet service, and kids under 16 years old eat for free. It should be an excellent offer for a... More

Yeovil, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at Novotel London ExCeL for 2 nights from 26th August 2014 with 4 family members that included 2 young children. On arrival at reception we was welcomed by the receptionist. As we arrived prior to check in time and our room not ready she happily took our bags and placed them in the baggage room for safe keeping... More

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear guest, We truly believe in our guest’s feedback and such positive feedbacks made by you are an exceptional incentive for us. I wish to have a pleasure to welcome you and your family back in our hotel where we will be amused to repeat your previous experience. Kind regards Guest relations manager More

united kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Good evening I wanted to take the time to thank your staff at Novotel excel London for being very helpful and courteous throughout our stay during the bank holiday weekend. Our room was not ready when we arrived (we didn't mind) however the staff members ensured that we were not disadvantaged by this small delay and promptly offered us complimentary... More

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NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Dear guest, Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com I and my team are delighted to hear you enjoyed your stay with us and that you appreciated the customer service provided by my team, but also the quality of our standards. We would like to have... More

Carmarthen
Top Contributor
89 reviews 89 reviews
37 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 1 week ago

As a convenient hotel to ExCel it is ideal. The rooms are functional and fairly comfortable, but beds are a little low and hanging space limited if you are staying for any length of time. The staff were excellent and reception staff more than helpful. The restaurant food acceptable and bar comfortable. The on site car park was very useful.

Was this review helpful? Yes 1
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com I and my team are delighted to hear you enjoyed your stay with us and that you appreciated the location of our hotel but also the quality of our standards. We would like to have the pleasure to welcoming... More

London, United Kingdom
Top Contributor
110 reviews 110 reviews
20 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

A pleasant stay at the Novotel, we asked for a quiet room and were obliged , the bed was very comfortable, the bathroom was kitted out for the elderly or disabled, (we are not ,yet ) I would say that a couple of hooks both in the bathroom and bedroom would be useful also as the toilet seat was for... More

Was this review helpful? Yes 1
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com I and my team are delighted to hear you enjoyed your stay with us and that you appreciated the location of our hotel but also the quality of our standards. We would like to have the pleasure to welcoming... More

Vransko, Slovenia
Contributor
18 reviews 18 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean and cheap if you manage to get it trough any discount site. Otherwise it is pretty steep for what it offers. A 4-person room we stayed in was in fact a 2-person with a stretch sofa. So once the second bed was set, there was virtually no available space in the room. Breakfast was above average. Only water facing... More

Was this review helpful? Yes 1
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, I would like to thank you for providing us with feedback regarding your recent stay at the Novotel London ExCel. We appreciate your kind feedback which is most helpful to us in constantly assessing and improving our services. I hope I can welcome you back to Novotel London ExCel. Kind regards, Magdalena Fratczak Guest Relations Manager Novotel London... More

Bourne, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed in one of the suites on the 6th Floor. The room was very clean and a lot of space. Lovely views around us, including the planes from City Airport which pleased by 7 year old daughter :) Good Car Parking (extra fee), DLR 5 mins away, Cable Cars 8 mins walk. Staff are very friendly and were at... More

Was this review helpful? Yes
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Dear Guest, I would like to thank you for providing us with feedback regarding your recent stay at the Novotel London ExCel. We appreciate your kind feedback which is most helpful to us in constantly assessing and improving our services. I hope I can welcome you back to Novotel London ExCel. Kind regards, Magdalena Fratczak Guest Relations Manager Novotel London... More

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Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London ExCeL 4*
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Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel
Novotel London ExCeL England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#20 Green Hotel in London #74 Best Value Hotel in London #219 Luxury Hotel in London #230 Family Hotel in London #274 Business Hotel in London #290 Romantic Hotel in London
Hotel Class
Official Description (provided by the hotel)
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 
Number of rooms
257

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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