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All 1,071 London hotels

The Bentley London - A Hilton Hotel

5.0 of 5 Hotel   |   27 - 33 Harrington Gardens, London SW7 4JX, England (Formerly The Bentley Hotel) (Earls Court)
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Ranked #191 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed July 2, 2011
M_M081 London, United Kingdom
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322 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Bentley London - A Hilton Hotel
See the most recent reviews
Czech Republic
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed July 6, 2011

I stayed here twice because the first visit was in order. Unfortunately, this time it was a complete disappointment, i will not live there anymore. Room, breakfast, everything was fine. It is the allocation of my credit card, which routinely performs any hotel on spending during the stay. Even my hotel blocked 50 EUR, which is not any significant amount,... More

Was this review helpful? Yes 2
PaulKennedy2010, General Manager at The Bentley London - A Hilton Hotel, responded to this review

Dear Reviewer, I was very disappointed to read your review as I am greatly concerned about this matter. I did contact you to discuss this matter as we view any holdings of authorisations for longer than necessary as a matter of great urgency. Please let me know if your money has been released as we have done all we can... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 2, 2011

Like the previous reviewer i also took up the offer of champagne afternoon tea 2 for 1 from the afternoon.co.uk website. The staff were lovely when we entered and very welcoming, they were also very accommodating when we asked to change the time of our tea as we were running late from our previous appointment. Customer was overall very good.... More

Was this review helpful? Yes 1
PaulKennedy2010, General Manager at The Bentley London - A Hilton Hotel, responded to this review

Dear Reviewer, Thank you for your review. I was disappointed to read that you were not completely satisfied with your Afternoon Tea. As you are aware we recently had some disappointing feedback about this & as such have taken a very close interest in the quality of the food being served to our guests. I have personally checked many of... More

Leamington Spa
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 29, 2011

We stayed in London to meet some friends who made the trip from New York and wanted to use our HHonors points to stay somewhere very nice for free (aka 60,000 HHonors points). We came across the Bentley London, a little gem near Gloucester Road tube. Lobby: Excellent first impression, opulence and luxury abound. Check in: Not seamless, the receptionist... More

Was this review helpful? Yes
PaulKennedy2010, General Manager at The Bentley London - A Hilton Hotel, responded to this review

Dear Reviewer, Thank you for your very kind review of The Bentley London. It is always very refreshing to read such lovely comments from our dear guests & I know that the team really appreciate the recognition. I am very sorry if your registration at the hotel was not as efficient as it should have been. The hotel has been... More

London
2 reviews
5 of 5 stars Reviewed June 28, 2011 via mobile

This hotel is located not far from Gloucester Road station. The service is impeccable, the staff are polite and can not do enough to help as well as discreet. I love the breakfasts, wine, cocktails. The rooms are tastefully done and not too ostentatious. I have stayed here many a time and it is my hotel of choice in London.... More

Was this review helpful? Yes
PaulKennedy2010, General Manager at The Bentley London - A Hilton Hotel, responded to this review

Dear Reviewer, Thank you for your kind review. I was delighted to read your positive comments especially regarding the team & our service delivery. I can assure you that we are always very pleased to read & receive such nice comments & it really means a lot to us. I do hope that we can look forward to welcoming you... More

Midlands
Top Contributor
60 reviews 60 reviews
27 hotel reviews
102 helpful votes 102 helpful votes
1 of 5 stars Reviewed June 27, 2011

I have visited numerous hotels and enjoyed many afternoon tea's, some excellent some not so good. I am registered with afternoontea.co.uk as they send many offers for afternoon tea, ie 2 for 1 etc. The 2 for 1 offers have always been excellent, however The Bentley was an exception. I took my husband for tea on Saturday 18th June. The... More

Was this review helpful? Yes 2
PaulKennedy2010, General Manager at The Bentley London - A Hilton Hotel, responded to this review

Dear Reviewer, Thank you for your review of your visit to The Bentley London. I was very disappointed to read your comments regarding your Afternoon Tea & our service. All of our Afternoon Teas should be served with the same standard apart from the Champagne Afternoon Teas as they will include a glass of Champagne. Sandwiches & cakes should all... More

Dublin
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed June 25, 2011

I booked into a junior suite as s treat for myself. I had an early arrival and couldn't check in (which is understandable at 9:49am). I was assured by reception the room would be ready at 2pm at the latest. When I arrived the room wasn't ready and I was made wait. When the room was finally ready I was... More

Was this review helpful? Yes 1
PaulKennedy2010, General Manager at The Bentley London - A Hilton Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to review your recent stay with us. Naturally I am disappointed to read that you were unhappy with certain aspects of your stay & I would like to apologise for that. I would also like to address some of the points you have raised. I was very disappointed to see that the... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 15, 2011

Lovely hotel, fantastic staff and great food :-) Will definately use in the future for business meetings. A great hidden gem

Was this review helpful? Yes
PaulKennedy2010, General Manager at The Bentley London - A Hilton Hotel, responded to this review

Dear Reviewer, Thank you very much for your kind review of The Bentley London! I am very pleased to see that you enjoyed the hotel & I also appreciate your comments regarding the staff & the food. We would be delighted to receive any future meeting bookings that you would like to organise with us. I look forward to welcoming... More

San Francisco, California
Top Contributor
55 reviews 55 reviews
29 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed June 13, 2011

It really helps if you're Hilton Gold when you stay here. My fiancee is, and we got a room upgrade and free internet for the entire stay. Sweet. Extra sweet because we were in London during the ALCS and my fiancee (bf at the beginning of the trip) is a rabid baseball fan, so we could watch via (free) streaming... More

Was this review helpful? Yes 1
PaulKennedy2010, General Manager at The Bentley London - A Hilton Hotel, responded to this review

Dear Reviewer, I was delighted to read your kind review of The Bentley London. It is always so pleasing to know that our guests have had a wonderful stay with us & it is a real boost to the team to see that our focus & dedication to service delivery has paid off. I know that it is very refreshing... More

Chester, United Kingdom
1 review
3 of 5 stars Reviewed May 28, 2011

Quiet location, glitzy decor, very quiet bar but friendly barman. However no tea /coffee making facilities in room, the breakfast was a farce. A very small buffet, with poor quality sausage, bacon-overcooked no tomatoes until we asked the waiter who then took our plates away to be returned 5 minutes later with a luke warm tomato and overcooked eggs. At... More

Was this review helpful? Yes
PaulKennedy2010, General Manager at The Bentley London - A Hilton Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to write a review referring to your recent stay with us here at The Bentley London. I was very pleased to read your description of us as a lovely hotel but of course I was disappointed to note your comment about breakfast. It does appear that our usual high standard breakfast was... More

Mesa, Arizona
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 27, 2011

It was a wonderful experience staying here. The rooms were elegant and extremely clean. The staff was wonderful and helpful. The beds were comfortable and the rooms were quiet. It is 2 minutes to cafes for breakfast, restaurants for dinner, tube stop for sight seeing and a grocery store for essentials. I had mentioned in passing when making my reservation... More

Was this review helpful? Yes 2
PaulKennedy2010, General Manager at The Bentley London - A Hilton Hotel, responded to this review

Dear Reviewer, Thank you very much for your very kind & positive review of your stay here at The Bentley London. I am so pleased that your enjoyed your time with us & I am delighted that your son enjoyed receiving our little surprise on his birthday. The team here are dedicated to spotting important dates such as guest birthdays... More

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Additional Information about The Bentley London - A Hilton Hotel

Also Known As:
The Bentley Hotel London
Hilton International London
The Bentley London - A Hilton Hotel England
Address: 27 - 33 Harrington Gardens, London SW7 4JX, England (Formerly The Bentley Hotel)
Phone Number:
Location: United Kingdom > England > London > Earls Court
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in London
#54 Romantic Hotel in London
#132 Business Hotel in London
#134 Luxury Hotel in London
#153 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Bentley London - A Hilton Hotel 5*
Official Description (provided by the hotel):
The Bentley London is a Hilton Hotel located in Central London. Our combination of delightful Deluxe bedrooms & Suites provide guests with a luxurious choice for their residential requirements. ... more   less 
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