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The Bentley London

5.0 of 5 Hotel   |   27 - 33 Harrington Gardens, London SW7 4JX, England (Earls Court)
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Ranked #175 of 1,065 Hotels in London
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed December 11, 2014
Cliff T Hemel Hempstead, United Kingdom
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397 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Bentley London
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Hemel Hempstead, United Kingdom
Top Contributor
57 reviews 57 reviews
5 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 11, 2014

We had booked a dinner with a voucher deal at this hotel. The place is stunning and so beautifully kept, it is really 5 star hotel. The welcome at reception was very good and the cloakrooms are a credit to the staff, immaculate! The staff in the restaurant were very helpful, but lacked a little of the polish we would... More 

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 9, 2014 via mobile

I took my wife here as a special treat, she has had a few afternoon teas and this did not fail to impress. The staff were welcoming not stuffy at all. Very attentive and always asked if we were enjoying it and if we needed any replenishments. Nice comfortable setting. Only gripe the scones were slightly hard, so did not... More 

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The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, I am so glad to hear that you enjoyed your time here at The Bentley London. Your comments are most appreciated and we do hope we will have the opportunity to welcome you back soon. Kind Regards, Miriam Rodrigues More 

London, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 9, 2014

Just returned home from a weekend stay at the Bentley and was over the moon with it well appointed rooms and fantastic, helpful staff who couldn't do enough to help. Location was ideal not too far away from all that London has to offer but just far enough away from all the hustle and bustle. Some lovely places to eat... More 

Was this review helpful? Yes 1
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, I am delighted that your experience in our hotel was a positive one. It will be my pleasure to share your comments with the rest of the team. The central location of the hotel is definitely a great benefit for our guests. Thank you again and we look forward to welcoming you on your next stay with us.... More 

London, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2014

Our first visit to this little gem was amazing. Our beautiful elegant room was perfect with silk walls and comfy king size bed. The staff were so helpful and accommodating. We felt at home from the moment we arrived till the moment we left. Would not hesitate recommending this place to anyone, we are already saving for our next visit.... More 

Was this review helpful? Yes 1
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, Thank you very much for giving us your feedback on your experience at The Bentley London. It is always a great pleasure to know that our guests are well-taken care of and to receive good feedback on the service delivered. Making our guests feel at home is extremely important to us, I am delighted that you had an... More 

Teesside
Top Contributor
88 reviews 88 reviews
39 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed December 6, 2014

Went for champagne afternoon tea and was rather disappointed. Service is slow, and the quality is rather poor. We never once got asked if everything was satisfactory or even if we wished for more sandwiches. We also had to ask for more tea. The atmosphere is distinctly lacking. My advice would be go somewhere else

Was this review helpful? Yes 1
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, Thank you for taking the time to share your experience on Trip Advisor. I am sorry to hear that your afternoon tea experience with us was less than satisfactory. I have personally shared your feedback with our F&B team as well as our Head Chef for his attention and consideration. We would like to assure you that this... More 

Fort Worth
Contributor
19 reviews 19 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 4, 2014

On the good side, the rooms were very large and quiet and the staff was helpful. On the bad side, the temperature was very hard to adjust to a comfortable temperature. The beds were not very comfortable. They charge for minibar, wifi, and breakfast was outrageously expensive. Not close to subway or bus. But if you like marble and gold... More 

Was this review helpful? Yes
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, Please let me apologise for your experience with regards to the beds and the temperature control. I have addressed the issues and shared your constructive feedback with the relevant Heads of Departments who are aware of the situation and join me in apologising for the disappointment caused to you on this occasion, I am of course very happy... More 

Contributor
15 reviews 15 reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed December 2, 2014

My lovely partner booked this as a surprise on LastMinute.com and four of us turned up for a Champagne Afternoon Tea. It started well with four staff helping with out booking, coats and showing us to our seats. The seats were comfy but a little on the low side for our liking which meant an awkward posture whilst taking tea.... More 

Was this review helpful? Yes
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, Thank you for providing us with your feedback, we really do appreciate the time you have taken to provide us with your comments as it is very important for us to continuously improve the services that we offer to all of our guests. Naturally, we are all very sorry to hear that the hotel and the staff did... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed November 30, 2014

I recent stayed for 4 nights and found the hotel room to be very grand and spacious (a treat in London), a great location and the staff were very friendly. It is definitely my hotel choice when staying in London.

Was this review helpful? Yes
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, What a wonderful review! We at The Bentley are proud to offer one of the best services within the five star hotels in London. Your compliment for the team’s service is very encouraging and they are all honoured to be recognised in this manner, the central location of the hotel is a definite bonus for our travellers. Thank... More 

Dublin, Ireland
Contributor
17 reviews 17 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 28, 2014

Having no where to stay on an a busy Sunday I opted for the Bentley I would describe the Bentley as classy old style .I just adored this fabulous hotel which is located straight across from the Grosvenor Casino. Full of lovely chandlers upon entry. The staff were very polite. The room was very spacious with fully pack bar en-suite... More 

Was this review helpful? Yes
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, We sincerely appreciate the effort in sharing your experience with us. This feedback will definitely play a big part in making necessary improvements for the hotel. The team is working hard on making sure all guests are well-taken care of and it is always a great pleasure for our team to receive such positive feedback. We look forward... More 

London, United Kingdom
Top Contributor
61 reviews 61 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 27, 2014

Our family had afternoon tea at the Peridot restaurant in the Bentely Hotel in London and was a bit disappointed. We waited 10 mins to be seated but there wasn't a staff member to be seen, only when we went to the Kitchen did we attract any attention. We were given a nice cold glass of Champagne each which was... More 

Was this review helpful? Yes
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us. Your comments are most gratefully received. Although, I’m sorry to read that you experienced service issues. Please rest assure that we expect a higher level of performance from our team. These issues have been noted with our Team. We appreciate your feedback, it is truly valuable... More 

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Additional Information about The Bentley London

Address: 27 - 33 Harrington Gardens, London SW7 4JX, England
Phone Number:
Location: United Kingdom > England > London > Earls Court
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Bentley London 5*
Number of rooms: 64
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Also Known As:
The Bentley Hotel London
Hilton International London
The Bentley London England
Hotel Style:
#42 Spa Hotel in London
#107 Business Hotel in London
#131 Luxury Hotel in London
#159 Romantic Hotel in London
#231 Family Hotel in London

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