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The Bentley London

5.0 of 5 Hotel   |   27 - 33 Harrington Gardens, London SW7 4JX, England (Earls Court)
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Ranked #173 of 1,065 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
LadyLilian14 Cornwall
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391 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cornwall
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent 3 nights here for a special birthday/anniversary weekend treat in a King room and we were not disappointed. The front desk staff in particular were very friendly and most helpful. The hotel is opulent in design with a stunning backdrop for the main rooms having ornate marble and furnishings throughout. The hotel is in a great location -... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We booked for lunch using a groupon voucher and the 3 courses with champagne and followed by coffee were all delicious. Service was attentive but not overly so and we did not feel rushed at any time. Lovely dining room and the hotel is beautifully decorated for the season. Easy to get to from Victoria and well worth a visit... More 

Was this review helpful? Yes 2
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, Thank you for your review regarding your recent visit to The Bentley. I am glad to hear that you enjoyed the experience and especially our hospitality. I hope this visit will further encourage you to come back and enjoy the best of the hospitality we have to offer. Looking forward to welcoming you soon! Thank You, Miriam Rodrigues More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Afternoon tea. My wife and I had a wonderful experience at the hotel. The ambiance was delightful and so was the Tea. We recommend this experience, which was booked through the Virgin experience. Our waiter, Larisa, was very helpful and kind

Was this review helpful? Yes 2
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, Thank you so much for sharing your experience on TripAdvisor. I will personally pass on your compliments to our Team for their outstanding service. It is of the up-most importance that our Staff go out of their way to assist guests and I am very grateful that you have recognised the amazing service delivered. We look forward to... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

pretty pretty place. Loved it thoroughly, walked in to the hotel which was beautifully decorated for the holiday season. We usually go out every Christmas for a small little treat, this time we chose the Bentley, which was rather nice. I can't complain at all. We were shown to our table by a lovely young lady, nice swift friendly service.... More 

Was this review helpful? Yes 1
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, It is nice to hear that you loved the features of the hotel! Thank you very much for giving us your feedback on your experience at The Bentley London. It is always a pleasure for our team to receive positive feedback. Once again, thank you for your feedback and we hope to welcoming you again soon. Kind Regards,... More 

Hemel Hempstead, United Kingdom
Top Contributor
54 reviews 54 reviews
4 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

We had booked a dinner with a voucher deal at this hotel. The place is stunning and so beautifully kept, it is really 5 star hotel. The welcome at reception was very good and the cloakrooms are a credit to the staff, immaculate! The staff in the restaurant were very helpful, but lacked a little of the polish we would... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I took my wife here as a special treat, she has had a few afternoon teas and this did not fail to impress. The staff were welcoming not stuffy at all. Very attentive and always asked if we were enjoying it and if we needed any replenishments. Nice comfortable setting. Only gripe the scones were slightly hard, so did not... More 

Was this review helpful? Yes
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, I am so glad to hear that you enjoyed your time here at The Bentley London. Your comments are most appreciated and we do hope we will have the opportunity to welcome you back soon. Kind Regards, Miriam Rodrigues More 

London, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned home from a weekend stay at the Bentley and was over the moon with it well appointed rooms and fantastic, helpful staff who couldn't do enough to help. Location was ideal not too far away from all that London has to offer but just far enough away from all the hustle and bustle. Some lovely places to eat... More 

Was this review helpful? Yes 1
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, I am delighted that your experience in our hotel was a positive one. It will be my pleasure to share your comments with the rest of the team. The central location of the hotel is definitely a great benefit for our guests. Thank you again and we look forward to welcoming you on your next stay with us.... More 

London, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our first visit to this little gem was amazing. Our beautiful elegant room was perfect with silk walls and comfy king size bed. The staff were so helpful and accommodating. We felt at home from the moment we arrived till the moment we left. Would not hesitate recommending this place to anyone, we are already saving for our next visit.... More 

Was this review helpful? Yes 1
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, Thank you very much for giving us your feedback on your experience at The Bentley London. It is always a great pleasure to know that our guests are well-taken care of and to receive good feedback on the service delivered. Making our guests feel at home is extremely important to us, I am delighted that you had an... More 

Teesside
Top Contributor
86 reviews 86 reviews
37 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Went for champagne afternoon tea and was rather disappointed. Service is slow, and the quality is rather poor. We never once got asked if everything was satisfactory or even if we wished for more sandwiches. We also had to ask for more tea. The atmosphere is distinctly lacking. My advice would be go somewhere else

Was this review helpful? Yes
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, Thank you for taking the time to share your experience on Trip Advisor. I am sorry to hear that your afternoon tea experience with us was less than satisfactory. I have personally shared your feedback with our F&B team as well as our Head Chef for his attention and consideration. We would like to assure you that this... More 

Fort Worth
Contributor
19 reviews 19 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

On the good side, the rooms were very large and quiet and the staff was helpful. On the bad side, the temperature was very hard to adjust to a comfortable temperature. The beds were not very comfortable. They charge for minibar, wifi, and breakfast was outrageously expensive. Not close to subway or bus. But if you like marble and gold... More 

Was this review helpful? Yes
The Bentley Lon... T, Executive Assistant at The Bentley London, responded to this review

Dear Guest, Please let me apologise for your experience with regards to the beds and the temperature control. I have addressed the issues and shared your constructive feedback with the relevant Heads of Departments who are aware of the situation and join me in apologising for the disappointment caused to you on this occasion, I am of course very happy... More 

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Additional Information about The Bentley London

Address: 27 - 33 Harrington Gardens, London SW7 4JX, England
Phone Number:
Location: United Kingdom > England > London > Earls Court
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Bentley London 5*
Number of rooms: 64
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Also Known As:
The Bentley Hotel London
Hilton International London
The Bentley London England
Hotel Style:
#42 Spa Hotel in London
#87 Business Hotel in London
#128 Luxury Hotel in London
#168 Romantic Hotel in London
#231 Family Hotel in London

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