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Ibis London Excel Docklands

#422 of 1,055 Hotels in London
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9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
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Ibis London Excel Docklands
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Ibis London Excel Docklands
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1,195 reviews from our community

Traveler rating
    285
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Caernarfon, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have just spent a one night stay in this lovely hotel. Reception staff excellent, room very well maintained. Good atmosphere. The hotel was full but all the staff had time to attend to their customers. One young man on the reception desk at the entrance to the restaurant was very helpful -thank you so much. Now the one mark... More 

Was this review helpful? Yes 1
Newquay
1 review
4 of 5 stars Reviewed 5 days ago NEW

Outstanding breakfast option. Rooms at Ibis always the same, good quality. Really great location for access to the Docklands Light Railway, the ExCel centre and the Emirates Air Line to cross the Thames to the 02 arena. The Docklands area has an open feeling and the Hotel is right on the waterfront.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

we were most satisfied. There was no problem with our late arrival, staff was friendly, rooms were nice, quiet and quite comfy. We arrived at Standstad airport and have no trouble getting to the hotel. And we were quite surprised that journey to the center took...

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear lovelykev28, Thank you for taking the time to share your recent experience at ibis London ExCeL Docklands. I am pleased to read that we met your expectations and that you had an enjoyable stay with us. We look forward to welcoming you back in the near future. Kind regards, Brian Opauka More 

northampton
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

My sister and i stayed here as we were going to a concert at the O2. We were very impressed by most aspects of the hotel. It is conveniently situated close to the cable cars and is easy to access. The staff are incredibly friendly and helpful. The rooms are small but perfectly good - especially for the price. Beds... More 

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear topkat4, Thank you for choosing the ibis London ExCeL Docklands for your recent stay in London. We are delighted to read that the hotel, the staff and the room product and our buffet breakfast met your expectations - feedback is important to us to thank you for taking the time to share your experience. I have taken note of... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Our family of three have had a great stay, we would definatly recommend it! We also look forward to our next stay when we return for a London break. Very friendly and helpful staff. We thoroughly enjoyed our breakfasts and also ate an evening meal which we felt was value for money and very tasty!..

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Daverinl, Thank you for choosing ibis London ExCeL Docklands for your short break. I am pleased to read that we met your expectations and that the staff ensured you had an enjoyable stay. Our biggest reward is the loyalty of our guests and please do contact us directly if we can be of any assistance to make your next... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a weekend for my daughters 13th birthday while we did sightseeing in the capital Awesome travel links to anywhere u wana go in London Room was clean, tidy and well stocked Even tho there is building works going on across the road, hardly any noise, sleep perfectly well Breakfast was ok, not great but just wanted is... More 

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Marie, Thank you for choosing the ibis London ExCeL Docklands for you and your daughter's visit to London. I am pleased to read that the hotel met your expectations and the location suitable for your visit. Feedback is important so thank you for taking the time to share your experience and we look forward to welcoming you back in... More 

Sheffield, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

We wouldn't recommend this hotel to anyone. We use hotels, at the very least, on a monthly basis and this is by far the worst one we've ever stayed in. Upon booking we were immediately charged, months later we were emailed and asked to update our credit card details, 'for security', we did so and were immediately charged in full... More 

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Tess, Can you please contact me on H3655-GM@accor.com in order to fully investigate your experience for follow up as this certainly does not reflect the normal feedback we get from our guests. We treat all feedback with the utmost respect in order to ensure any short falls within our control are rectified to avoid future occurance. I look forward... More 

Ostrava, Czech Republic
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in hotel for 2 nights at the end of february and we were most satisfied. There was no problem with our late arrival, staff was friendly, rooms were nice, quiet and quite comfy. We arrived at Standstad airport and have no trouble getting to the hotel. And we were quite surprised that journey to the center took just... More 

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Michal, Thank you for choosing the ibis London ExCeL Docklands for your recent visit to London. I am pleased to read that the hotel and location met your expectations and our biggest reward is the return of our guests - we look forward to welcoming you back in the near future and please do contact us if we can... More 

York, United Kingdom
Top Contributor
73 reviews 73 reviews
6 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Fantastic value for money for 2 nights B&B while visiting London. The second time we have stayed here and would do so again. First time, we had a fab view of the Docklands and the O2 but this time it was of the back of another hotel so if you want a view, make sure you ask when booking. Breakfast... More 

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Amy, Thank you for your loyalty to ibis London ExCeL-Docklands! I am pleased to read that you found the hotel good value for money and that we met your expectations - we will always do our utmost to accommodate requests and I am pleased to see that we were able to offer you a room overlooking the Docks during... More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed here weekend 3/4/15 along with my 3 sisters as we were going to o2, it roughly cost between £15-18 to o2 from the ibis in a taxi. The hotel itself is very clean & welcoming. The staff are very helpful & polite. Room's are basic but very clean and comfortable. breakfast was £10 per person and there is... More 

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Kerry, Thank you for choosing the ibis London ExCeL Docklands. Feedback is important to us and I am pleased to read that you enjoyed your stay and that the staff ensured you had a comfortable stay - I have taken note of your comments about towels and the options for vegetarians with regards to cooked options. Once again, thank... More 

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