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Ibis London Excel Docklands

2.0 of 5 Hotel   |   9 Western Gateway | Royal Victoria Dock, London E16 1AB, England (Docklands / Canary Wharf / Isle of Dogs)
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Ranked #444 of 1,063 Hotels in London
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A recent review
5 of 5 stars reviewed 3 days ago
An-English-Family Portsmouth
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1,023 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Recklinghausen, Germany
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed there for one night as part of a group. The room was new and modern decorated and spotlessly clean. Staff at the reception was friendly and helpful. Hugh breakfast buffett in the morning but missed some fresh fruits there. Perfect located for Excel venue. Only a 15 minutes drive to the city center by train - the train station... More

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Devizes, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Used the Ibis Excel for the first time while attending an exhibition at the Excel Centre London Docklands. Just a short walk ( 2 minutes ) from the hotel to the Western entrance so it has got to be the closest hotel ( except for the Novatel which is part of the same building. Normally I don't like to single... More

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Reviewer, Thank you for staying at the ibis London ExCeL Docklands for your recent attendance at the ExCeL. Feedback is important to us and I am most grateful to read your kind words about Carla and the team. Despite the hotel's bar and restaurant being exceptionally busy, we are pleased to read that the service delivery was maintained to... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for a weekend As we had tickets to a show at the 02 arena We really couldn't fault this hotel the room was spotless and had everything we needed , the staff were all very friendly especially the lady who checked us in called Stacey 😄 it's a perfect location for the 02 arena being just a... More

Was this review helpful? Yes 3
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Reviewer, Thank you for choosing the ibis London ExCeL Docklands for your recent visit for a weekend to the O2. It is always a pleasure to read such positive comments and the biggest reward is for staff members to be recognised - Stacey is most gracious for your kind words. Once again, thank you for the feedback and we... More

Winchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Well located for the ExCeL venue and easy to get to. For business travellers, there is no desk in the room so it's laptop on the bed time. The TV system is somewhat lacking and awkward to use. On the plus side there's a power socket right by the bed for charging your phone etc. The restaurant food was very... More

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Nick, Thank you for staying at ibis London ExCel Docklands for your recent visit to ExCeL. Feedback is important to us so thank you for taking the time to share your experience. For the benefit of other readers, I would like to reconfirm that each room has a working desk by the window as per photos illustrated on our... More

Gosport, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent staff and facilities which met our requirements exactly. Chose London Excel as we were going to a concert at the O2coupled with shopping in Oxford Street. Placement is ideal as only requires a two stop trip on the Docklands LR and underground to reach destination. Full English breakfast was excellent as was standard of service.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Andrew, Thank you for choosing the ibis London ExCeL Docklands whilst attending the O2. Feedback is important to us and we are very pleased to read that we exceeded your expectations. And thank you for the 5 stars - what a reward and recognition for our commitment to doing the utmost for our guests to have a hassle free... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Have stayed here a number of times now and its just great. Away from the hustle and bustle of central London but close enough for daily visits. Hotel is clean and functional and the showers are amazing.

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Candy, Thank you for your feedback following your recent stay at ibis London ExCeL Docklands. Our biggest reward is always to welcome back our guests - loyalty is very important to us so thank you for choosing the hotel as your preferred hotel whilst in the area! Please do contact us if we can be of any assistance with... More

UK
Top Contributor
52 reviews 52 reviews
42 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here a couple of times now whilst working in the city. If you're willing to commute for 30-40 mins (at peak times) then the hotel is the perfect balance between price and quality. Rooms are fairly basic but are clean, have comfy beds and are of a good size for London standards. Location is pretty good, situated near London... More

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Reviewer, Thank you for staying at the ibis London ExCeL Docklands for your recent visit to the area. I am pleased to read that the ibis product met your expectations and that you found the hotel ideal for your stay. Feedback is important to us and I thank you for taking the time to share your experience. We look... More

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Additional Information about Ibis London Excel Docklands

Address: 9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis London Excel Docklands 2*
Number of rooms: 278
Reservation Options:
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Also Known As:
Accor London Excel
Ibis London Excel Docklands England

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