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Ibis London Excel Docklands

2.0 of 5 9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
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Ibis London Excel Docklands
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Ibis London Excel Docklands
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1,150 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Hotel is a true Ibis. The reception, the staff, the room (and the lack of a mini fridge in the room)... you could find them all, almost the same, in any other Ibis hotel. And I do believe that is great, given that their hotels are always clean, not so expensive, with receptive and helpful staff. It is located... More 

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N.Ireland
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We recently stayed here for a few days. The hotel is perfectly situated within a 5-10 minute walk of 2 DLR stations so easy access to the city. Staff on check in were very friendly. Our room was a little bit small but perfect as a base for our trip. The bed was very comfy which we appreciated after long... More 

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Bracknell, United Kingdom
Top Contributor
115 reviews 115 reviews
31 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

They are our only complaints, we were too tired to get anything done and we were also just there one night. Location was the plus, over the cable car to the O2. I have been in many IBIS's this year and will be back at this one in June. Far cheaper than other Hotels in the vicinity. We were checked... More 

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Terry, Thank you for taking the time to give us your feedback following your recent stay at ibis London ExCeL Docklands. I am pleased to read that the staff looked after you during your stay and that we moved you to another room - thank you for bringing the issue with the initial room to my attention. Your loyalty... More 

Contributor
20 reviews 20 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I love Ibis hotels, because you always know what to expect - clean rooms, no fuss, reasonable prices, and decent comfort levels. In London, where other hotels are so expensive, the Ibis is a good bang for your buck. I stayed here in October 2014, after a business conference (during which I stayed at a 5 star Hilton) and thoroughly... More 

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Florence, Thank you for choosing ibis London ExCeL Docklands as your hotel of preference during your attendance at ExCeL. I am pleased to read that we met your expectations and I also want to take this opportunity to thank you for your loyalty to our brand and that you find it good value for money. We look forward to... More 

Devon
Top Contributor
101 reviews 101 reviews
20 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We managed to book ourselves a room here for two nights prior to a Paris trip and booked on the basis that its "almost" central London. It was actually one of the cheapest available for all of the features. Reception on check-in was bustling but efficient and very quick. Bedroom was relatively large for rates paid in advance and the... More 

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Carlideal, Thank you for taking the time to share your experience at ibis London ExCeL Docklands. Feedback is important to us and I am only pleased to read that the hotel and the ibis product met your expectations during your short stay and that the staff looked after you. We look forward to welcoming you back in the near... More 

Kuala Lumpur, Malaysia
Contributor
20 reviews 20 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed in this hotel for conference, well, it is kinda expensive and the service provided is not very great too. Staff aren't very helpful and it was crowded. The bathroom design is kinda off too, it is like a weird plastic huge container. Breakfast choice is kinda limited too. Need a lot more improvements.

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Edwin, Thank you for sharing your experience at ibis London ExCeL Docklands. Feedback is important to us and please allow me to express my apologies that the ibis product did not meet your expectations. I am dissapointed to read the comment about the staff not being helpful - please do contact me directly on H3655-GM@accor.com in order to follow... More 

Isle of Man
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very good location, few minutes by taxi to LCY airport and close to the city. Reception and bar/restaurant areas are very modern and food is good, although pretty pricey. Rooms very basic but had free wifi, good strong shower and kettle. Ideal hotel for early morning flight from LCY.

Was this review helpful? Yes
ibisexcel, Laura Girdauskaite, Assistant General Manager at Ibis London Excel Docklands, responded to this review

Dear Guest, Thank you for your comments following your recent stay at ibis London Excel Docklands. I was pleased to read that your have enjoyed your stay with us and found the location convenient on this occasion. We look forward to welcoming you back during your next visit in London. Kind Regards, Laura Girdauskaite Assistant General Manager More 

Coleraine, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stay here because we were going to a conference in the Excel so from that point of view is a fantastic location. Room wise the bed was comfortable and a decent shower but the accommodation is basic so if you aren't planning to stay for very long in your room it is great. There is a DLR stop a... More 

Was this review helpful? Yes
ibisexcel, Laura Girdauskaite, Assistant General Manager at Ibis London Excel Docklands, responded to this review

Dear Paul, Thank you for your feedback following your recent stay at ibis London Excel Docklands. I was glad to read that we have met your expectations and you had an enjoyable stay with us. We look forward to greeting you back in a near future. Kind Regards, Laura Girdauskaite Assistant General Manager More 

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Additional Information about Ibis London Excel Docklands

Address: 9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis London Excel Docklands 2*
Number of rooms: 278
Reservation Options:
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Also Known As:
Accor London Excel
Ibis London Excel Docklands England
Hotel Style:
#31 Green Hotel in London
#296 Family Hotel in London
#338 Romantic Hotel in London

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