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Ibis London Excel Docklands

#415 of 1,052 Hotels in London
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9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
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Ibis London Excel Docklands
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1,274 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Ibis has always be a great value with great services for a hotel in its class. Ibis London Docklands is great. Great location with good rooms. Clean and modern. Ibis is consistent on services with full service restaurant and bar and a good breakfast for less than 10 pounds. A good choice for us.

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Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a GREAT location for anyone wanting something different when in London, yet it's only twenty minutes away by DLR from the centre. The hotel is RIGHT beside the Thames in the new Excel Complex, with bars and restaurants all around and the Hotel Yacht Sunborn moored next door. The staff were all exceptionally friendly and warm (especially Yannick... More 

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Chris, Thank you for staying at the ibis London ExCeL Docklands and as a frequent traveller I am delighted to read that we met your expectations. And thank you for the recognition of the staff that ensuring you had a comfortable stay. I do hope we will have the opportunity to welcome you back in the near future and... More 

London, United Kingdom
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Been using ibis hotel for awhile now and this one is the best ive been too. Clean, friendly service, basic room but bed is very comfortable & shower works reall well. Location is right on the docks, nice view from my room which was on the 8th floor. Its about 15 walk to the canning town train station or the... More 

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Odessy, Thank you for your loyalty to ibis London ExCeL Docklands. I am extremely pleased to read that the staff look after you and that you enjoy staying with us. And thank you for taking the time to share your experience. As a frequent and loyal guest to the ibis brand, I do hope you have had the opportunity... More 

London
Level Contributor
58 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here to go to an event at the O2. It's right next to the cable car stop so we took the cable car direct to the O2 and back. Breakfast was a tenner and reasonable value, the wifi was good but I knocked off a star because it wasn't free and you had to log in.

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear CitizenDave, Thank you for choosing the ibis London ExCeL Docklands during your recent visit to the O2. I am pleased to read that the location and the hotel met your expectations. WiFi is complimentary to our guests. I am not sure, however, if you purchased a comfort package including premium WiFi access. Please contact me on H3655-GM@accor.com to have... More 

Spalding, United Kingdom
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Good location - close to DLR station, water front and good choice of restaurants. Receptionists are helpful and friendly. Recommended. The only short coming is the car park which is owned? and shared by the hotel next door. The space is tight as especially at the exit. It's very difficult for a long vehicle. Good luck if you do have... More 

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Charlie, Thank you for staying at ibis London ExCeL Docklands. Feedback is important to us and I am pleased to read the staff looked after you. Guest of ibis can make use of the car park at the adjacent Novotel with a discounted rate being a resident. I have taken note of your comments with regards to the access... More 

Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here on business. Friendly efficient staff. Comfortable rooms. Nice showers. Little bar and a reasonable breakfast As ever with these kind of hotels an element of functional but certainly when on business or even if just looking for a place to crash on a mini-break, just what you need A good hotel!

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Martin, Thank you for taking the time to share your experience following your recent stay at ibis London ExCeL Docklands. And thank you for the 5 stars! It is always an encouragement for the staff to receive such positive feedback with regards to their commitment of ensuring all our guests have an enjoyable stay. We look forward to welcoming... More 

London, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Does what it says on the tin.Basic but clean rooms, great location for the 02, friendly helpful staff.For the price i would stay again. Only downside was the drunk office staff falling off their chairs making proper mugs of themselves, at least the hard working staff dealt with them.

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Guest, Thank you for staying at the ibis London ExCeL Docklands during your recent visit to a gig at the O2. I am pleased to read that we met your expectations and that the staff took appropriate action with the other guests in question. Kind regards, Brian Opauka More 

Colchester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked this hotel last November mainly for its location just across the Thames to the O2 and for the very reasonable price.After staying here it will now be where I stay when visiting London.Location is perfect .just a two minute from the DLR stop and a two minute walk to the cable car which takes you across the Thames... More 

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Jayaps, Thank you for choosing the ibis London ExCeL Docklands for your recent visit to the O2. I am pleased to read that we had the opportunity to meet your expectations with regards to your stay. And thank you for taking the time to share your experience with us. We look forward to welcoming you back for another stay... More 

Wales
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is OK, very well placed for the O2 and for the cable car across the Thames (scary ride takes you pretty much right next to the venue). Restaurant was a bit odd, as they did not have many of the items on the menu available - still, we managed to find something. Food was OK, and service was average.... More 

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear PeteandLyn, Thank you for staying at the ibis London ExCeL Docklands during your recent visit to the O2. I am pleased to read you had an enjoyable stay and that the staff looked after you. Your loyalty is important to us and I do hope we will have the opportunity to welcome you back in the near future. I... More 

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