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Ibis London Excel Docklands

#450 of 1,058 Hotels in London
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9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
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Ibis London Excel Docklands
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1,497 Reviews from our TripAdvisor Community

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London, United Kingdom
3 reviews
1 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here for 3 days before immigrating to another country (so we had 8 bags with us) . The man at reception (khalid) did not greet us when we checked in. Upon asking for a trolley for our bags we were asked to "go next door" to another hotel and bring one! I am absolutely baffled how a hotel... More 

Helpful?
Thank Neve M
Scotland
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Would not recommend for a long period of time - we were only in London for one night so it was bearable. Arrived in room, no toilet roll - not ideal!! We were heading straight out after arriving so mentioned at reception on our way out. When we arrived back about 5 hours later, still no toilet roll. Beds -... More 

Helpful?
Thank CM9493
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear CM9493, Thank you for staying and thank you for taking the time to share your experience. All feedback is important to us and I shall follow up on your comment; please allow me to express my sincere apologies and thank you for bringing to our attention. Kind regards, Brian Opauka More 

County Cork, Ireland
1 review
5 of 5 stars Reviewed 1 week ago NEW

The hotel is very central and has easy access to any part of London.It is a very good reasonably priced hotel.The food is lovely and all the staff are polite, courteous, and most helpful.It has a very relaxed atmosphere and the staff are both professional and do their work in a very unobtrusive manner. I would highly recommend it as... More 

Helpful?
Thank MOSHEA300
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear MOSHEA3000, Thank you for choosing the ibis London ExCeL Docklands during your recent visit to the area. I am pleased to read you enjoyed your stay and that the staff looked after you. Your recommendation is your biggest reward and I do hope we will have the opportunity to welcome you back in the near future. Kind regards, Brian... More 

Cheltenham, United Kingdom
Level Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The manager rang me on the day of arrival to check I understood exactly where the hotel is. Asked if I had any preferences over rooms, and fulfilled those preferences perfectly (quiet!). Check in slightly slowed as customer in front had complicated booking, so not hotel's fault. Bar lady very helpful to another customer's queries, was pleasant. Room very clean... More 

Helpful?
Thank Adrian W
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Adrian, Thank you for staying and thank you for taking the time to share your experience with us. I am pleased to read we met your expectations and more importantly that your request for a quiet room was met. Once again, thank you for staying and I do hope you will have the opportunity to welcome you back for... More 

st. helens
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Room basic but good value for london.Could not use the bar in the evenings as it was full of building workers who where still dressed in dirty overalls and high viz yellow vests.Could not understand why management allow this in a nice bar area or is general practice.

Helpful?
1 Thank thomas2000
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Thomas2000, Thank you for taking the time to share your experience and I am pleased to read that you found the hotel good value for money. All feedback is important - we also do welcome our regular contractors staying on behalf of exhibitors during build up of events at ExCeL. Kind regards, Brian Opauka More 

St Helens, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

stayed 2 nights all the staff are very friendly . the room was a bit on the small size very clean had all you needed . I had 2 problems with the room I could hear when someone flush the toilet above me even with the bathroom door closed. the other was the noise coming from outside the reception when... More 

Helpful?
Thank Carole R
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Carole, Thank you for staying and thank you for taking the time to share your experience with me. Rest assured I shall personally follow up on your comments with regards to noise levels in front and the side of the building late at night and discuss necessary actions with the team to enforce this; not only as a respect... More 

Cambridge, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a basic comfy hotel- the only drawback is that it is a good 10 minutes walk to any decent restaurants. The Italian restaurant near-by is okay but do not have the Lamb Chops as they are not done in the Italain style expected! Room was fine and breakfast okay. Friendly staff. It was booked for me because it... More 

Helpful?
Thank DonJuanP
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear DonJuanP, Thank you for choosing the hotel whilst attending the O2. I am pleased tor read that we met your expectations and that you had the opportunity to explore the area. For the benefit of other readers, I would like to confirm that the hotel is located minutes walk from Royal Victoria Dock - Docklands Light Railway one stop... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for 3 nights could not fault it at all. Reception staff very friendly acknowledged you when you enter or left the building. Room was spotless. Carla behind the bar was very bubbly and happy made you feel happy in yourself nothing a problem to her. Would defiantly use this hotel again.

Helpful?
Thank Yvonne M
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Yvonne, Thank you for staying and I am very pleased to read you had a great stay and more importantly that the staff made you feel welcome and that you were looked after. It is even more encouraging when staff members are remembered by name following a guest stay; rest assured I shall share your experience. Your loyalty to... More 

ardersier
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for 3 nights, very handy for the Docklands Light Railway( 2/3 minute walk to Custom House station or Royal Victoria) which was about 15 minutes and you were at the Tower of London. Hotel was spotless, room was recently refurbished and I could not fault the staff, very pleasant. Never used the restuarant though, but used the bar and... More 

Helpful?
Thank wulliemcm
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Wulliemcm, Thank you for staying and thank you for taking the time to share your experience. I am delighted to read you had an enjoyable stay and that you had the opportunity to experience one of your newly refurbished bedrooms on the upper floors which is to the latest standard of the ibis product. It is always encouraging to... More 

Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here as it was in a convenient location. Hotel ok. Room was a bit plasticy and noisy plumbing. Dead Blue bottle on curtains. Very comfy bed though. Fire alarm went off and all evacuated safely but concerned about attitude of staff to those who got stuck in the lift when everyone went back inside, not great customer service. Have... More 

Helpful?
Thank Heatondrink
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Heatondrink, Thank you for staying. Both ibis and Novotel evacuated all staff yesterday as part of our fire drill proecudures and I apologise if you missed this information in our lifts. I am fully aware of the lift issue and I would like to reassure you that immediate and corrective actions have been taken. I am, however, pleased to... More 

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