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Ibis London Excel Docklands

2.0 of 5 Hotel   |   9 Western Gateway | Royal Victoria Dock, London E16 1AB, England (Docklands / Canary Wharf / Isle of Dogs)
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Ranked #441 of 1,054 Hotels in London
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
PathManSlough Slough, United Kingdom
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992 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Slough, United Kingdom
Top Contributor
91 reviews 91 reviews
28 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for one night last night when we were visiting the O2. Had asked for a quiet room and that's exactly what we got. Bed and room was comfortable, with room on the basic and small side. Well located just 3 minutes walk from the Royal Docks DLR station and you can get the Emirates Sky Line (cable car)... More

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Monifieth, United Kingdom
Contributor
11 reviews 11 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed here for 3 nights last week whilst attending a conference at the ExCel. The location is perfect for this, only a couple of minutes walk. The front desk service was consistently thorough & pleasant. The rooms are shoddy - like a student halls room in the 1990s - a bit grubby, and the bathroom smelled of sewage. Additionally,... More

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Jim, Thank you for your feedback following your recent stay with us. I have taken note of your comments with regards to your bedroom and the waiting time at our bar - please accept my sincere apologies and thank you for bringing this to my attention for immediate follow up. Feedback is important to us and thank you for... More

Telford, United Kingdom
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed for one night during Tall Ships. Brilliant location in clean and quiet location. Plane noise as mentioned in other reviews not an issue during our stay. Very friendly staff, room on fourth floor sufficient, breakfast great. Good connections to city via DLR, Emirates cable cars, all in walking distance. Would definitely recommend, just make sure you plan your journeys... More

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Anna, Thank you for choosing the ibis London ExCeL Docklands during your recent visit for the Tall Ship Event. I am pleased to read that the hotel and location met your expectations and that the staffed looked after you ensuring a hassle free experience. We look forward to welcoming you back for another visit in the near future. Kind... More

Johannesburg, South Africa
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

A great all round experience. It's not going to be the most flash hotel but it is very economically priced, room and beds were clean and comfortable, and the staff were all pleasant and helpful. Ideally situated close to 2x DLR stations (use the Excel station for a shorter walk) as well as Emirates sky cars. Book in advance to... More

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Mike, Thank you for taking the time to give us your feedback following your recent stay at ibis London ExCeL Docklands. I am pleased to read that we exceeded your expectations and that you enjoyed your stay and had the opportunity to take the Cable Car across to the O2. I do hope we will have the opportunity to... More

Truro
Contributor
20 reviews 20 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at this hotel for 4 nights for the european congress of pathology in the ExCel conference centre. This hotel is advertised as a 2 star hotel but feels much better than that. The location of the hotel is great for the ExCel centre as it is a 1-2 minute walk from the west entrance of the centre (but... More

Was this review helpful? Yes 2
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Reviewer, Thank you for choosing the ibis London ExCeL Docklands for your visit to ExCeL. As a frequent traveller, I am pleased to read that we met your expectations and that you enjoyed your stay and our buffet breakfast. It is always an encouragement for the staff to receive such comments about their dedication to ensure our guests have... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent location for excel centre and surprisingly the best value for comic con weekend. Breakfast was lovely and rooms were v clean. We were in the room when room service came one day and rather than leaving it they put a bag of towels etc on the door handle. Will b staying there again for October comic con.

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Reviewer, Thank you for choosing the ibis London ExCeL Docklands for the Comic Convention and thank you for the positive feedback. We look forward to welcoming you back in October and the staff and I can't wait for the buzz of another weekend with guests dressed as their favourite comic characters! See you soon! Kind regards, Brian Opauka More

Farnham, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel on Monday September 1st, as I was flying out of City airport early the next day. Arrived at 9pm, the lady on reception was on the phone and kept me waiting for 20mins to check it. There was a problem with my reservation, however this was solved quickly. The rooms are basic and starting to look... More

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Nick, Thank you for taking the time to give us your feedback following your recent stay with us. Please accept my apologies for the delay on your arrival however I am pleased to read that the matter was resolved despite the delay. I do hope we will have the opportunity to welcome you back in an ibis in the... More

Ashford, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

The room was clean,the staff friendly,they were able to provide gluten free rolls for breakfast which we were very impressed with.With the windows closed we found it really quiet and the beds were comfortable so we all slept well.We booked two rooms and even though it was a late booking we were next door.Really impressed.

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear David, Thank you for staying at ibis London ExCeL Docklands and I am pleased to read we exceeded your expectations and that you enjoyed the ibis product and our service delivery. We will always do our utmost to ensure our guests have an enjoyable and hassle free stay. We look forward to welcoming you and your friends back in... More

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Additional Information about Ibis London Excel Docklands

Address: 9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis London Excel Docklands 2*
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Also Known As:
Accor London Excel
Ibis London Excel Docklands England

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