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Ibis London Excel Docklands

3.0 of 5
9 Western Gateway | Royal Victoria Dock, London E16 1AB, England (Docklands / Canary Wharf / Isle of Dogs)
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Ibis London Excel Docklands
Ranked #439 of 1,081 hotels in London
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625 reviews from our community

Traveler rating
    122
    266
    150
    50
    37
See reviews for
Families
75
 
Couples
184
 
Solo
60
 
Business
161
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Brighton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 21, 2013 NEW

Went to the Ibis Hotel in Excel this Sunday just gone, the reception area has just been refurbished so your first impression is nice, however the first room i was offered had someone staying in it, that's because they have 2 of every room, they have 2 rooms called 319 (genius i know) when i finally found my actual room... More

A TripAdvisor Member
4 of 5 stars Reviewed May 20, 2013 NEW

Spotless room and bathroom. Twin beds a little on the small size (2' 8") but fine for a night or two. Great view if you get a riverside room. Breakfast was very good - plenty available and a good choice.

Review collected in partnership with Accorhotels.com

Buckingham, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 19, 2013 NEW

Stayed again following the major refurb of ground floor areas and pleased to say that it provides a much better look and feel. Great service from all staff especially the bar staff who worked amazingly hard dealing with the large number of guests arriving at once following the end of the premier darts event. Their efficiency and great service kept... More

ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review
May 20, 2013

Dear ReggaeLondon, Thank you for choosing ibis London ExCeL-Docklands and I am delighted your positive comments about our newly refurbished areas; that the staff looked after you and met your expectations during a very busy event. As for WiFi, I am pleased to announce that our network is being upgraded within the next couple of weeks in order to offer... More

1 review
3 of 5 stars Reviewed May 19, 2013 NEW via mobile

I stayed with my sister for 2 nights and payed around £115 all together; this is quite good for London. Only downside was that you had to pay extra for internet and TV!? You can get free WiFi at nearly every corner in London, so that was a bit dissapointing. Other than that it was ok.

Scotland
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 13, 2013

Great location for London ExCel....just a 3 minute walk away. Worth paying for ? ,that's for you to decide. Small bedrooms with king size bed and a pod shower room,single occupancy only! Prices vary ,but around £200/night,no breakfast and no need , have a Danish or bacon roll at the many ExCel food outlets.. Staff lovely but hotel slightly tired... More

ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review
May 15, 2013

Dear Reviewer, Thank you for staying at ibis London ExCeL-Docklands and for your valued feedback. All public areas were completely refurbished less than 2 month's ago and all our bedrooms have the new ibis beds. We look forward to welcoming you back for another stay in the near future. Kind regards, Brian Opauka More

Exeter, United Kingdom
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 13, 2013

We were attending an event at ExCeL London and this hotel was ideally situated for the exhibition centre. It's also easy to get to on the DLR and the Air Line from Greenwich. Rooms are clean and comfortable; and the shower is wonderful. Breakfast is also good quality and value.

Review collected in partnership with Accorhotels.com

See 2 more reviews by Martin C for London
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review
May 15, 2013

Dear Martin, I am pleased to read that you enjoyed your stay at ibis London ExCeL-Docklands on your recent visit for the ExCeL. We look forward to welcoming you back for your next visit to ExCeL. With regards, Brian Opauka More

Stourbridge, United Kingdom
1 review
3 of 5 stars Reviewed May 12, 2013

Hotel very convenient for Excel Conference Centre. Parking provided at sister hotel Novotel which was very reasonably priced. Room small, shower only - bath would have been appreciated. No shampoo, basic toiletries. Very hot during night and no control over air conditioning despite a room thermostat so didn't get very good sleep. Staff did provide a desk fan but it... More

Review collected in partnership with Accorhotels.com

ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review
May 15, 2013

Dear Reviewer, Thank you for your feedback following your recent stay with us. I am disappointed to read that you did not have a comfortable night's sleep during your stay. Please accept my apologies with the reassurance that I shall follow up on this issue. I am pleased, however, that the staff did look after you during your stay. Kind... More

Haverfordwest, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 9, 2013

Pretty standard Ibis experience on the inside, cheap and cheerful but generally clean and well equipped room. Small bathroom, but shower works and plenty of hot water. The lobby area was actually a pretty decent size, and the breakfast area and bar were actually quiet nice. The location is great if you plan to spend time at the Excel arena... More

ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review
May 15, 2013

Dear Colin, Thank you for staying at ibis London ExCeL-Docklands. I am pleased to read that you enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards, Brian Opauka More

bristol
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 7, 2013

Me and my Friend stayed here on Saturday 4th May 2013 for one night, as we were in London to see Beyonce. On arrival I was pleased with the look of the hotel, very modern and the staff were polite and friendly. We were allocated a room but upon arrival we were greeted with the stench of SMOKE, so we... More

ibisexcel, Manager at Ibis London Excel Docklands, responded to this review
May 10, 2013

Dear Guest, Thank you for your feedback following your recent stay at Ibis London Excel- Docklands. I am pleased to read that the team immediately found a solution and rectified the issue with your bedroom. We look forward to welcoming you back in the closest future. Kind Regards, Laura Girdauskaite Assistant General Manager More

Shanghai, China
1 review
3 of 5 stars Reviewed May 7, 2013

pons: clean cons: far from city center, only has orange wifi in the room and the price is higher that BT, no free parking space, you need to pay £15 overninght, other hotels average price is £10, check-in staff service just ok, but check-out staff service is good

Review collected in partnership with Accorhotels.com

ibisexcel, Manager at Ibis London Excel Docklands, responded to this review
May 10, 2013

Dear Guest, Thank you for your time to share your feedback following your recent stay with us. I am happy to confirm that we will be having shortly free internet at the hotel. We look forward to welcoming you back to Ibis London Excel- Docklands. Kinds Regards, Laura Girdauskaite Assistant General Manager More

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Additional Information about Ibis London Excel Docklands

Also Known As:
Accor London Excel
Ibis London
Ibis London Excel Docklands England
Address: 9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Pets Allowed Restaurant Wheelchair access
Hotel Style:
#64 Best Value Hotels in London
#374 Family Hotels in London
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Hotel ibis London Excel-Docklands with views over Royal Victoria Dock is ideally located 1 minute from the ExCeL Exhibition and Convention Centre as well as the Emirates Cable Cars to the O2 Arena. Only 25 minutes from Central London and within a short ride from London City Airport, Canary Wharf, Westfield Stratford shopping centre, the Olympic Park and historic Greenwich. Enjoy our traditional and contemporary dishes and snacks at our welcoming bar and restaurant. Paying parking available. ... more   less 
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Ibis London Excel Docklands
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