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All 1,073 London hotels

Ibis London Excel Docklands

2.0 of 5 Hotel   |   9 Western Gateway | Royal Victoria Dock, London E16 1AB, England (Docklands / Canary Wharf / Isle of Dogs)
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Ranked #442 of 1,073 hotels in London
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A recent review
5 of 5 stars reviewed 3 days ago
Alaine S London, England, United Kingdom
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969 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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English first
London, England, United Kingdom
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived Thursday and stayed till Sunday morning. Staff were very helpful. Excellent location as we were attending a JW convention at the Excel. Room was well set up and loved the pod style shower. So easy and roomy to use. TV wasn't brilliant but we weren't in it for that so no real problem. Wide choice for breakfast and... More

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Carterton, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have stayed here 3 times now, we always choose to stay here due to the wonderful location, good link to the City via the DLR train, I was impressed by the breakfast, so much choice. The room was clean, the downside was the pod style shower, a bath/shower would be great. It took a while to check in as... More

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Pijnacker
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

I stayed before in this hotel a few years ago. Service was very bad at that time. But service has improved very much. We had a few problems in the room (water in sink not running), broken toilet cistern, but that was taken care of immediately. Super service !!! Will definitely return to this hotel !!!

Review collected in partnership with Ibis Hotels

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West Richland, Washington
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here during World Science Fiction Convention. It's really close to the ExCel, but don't expect much in the way of comfort. The bed was alright, and the room was clean. The weird pod - like bathroom (shower only, no tub) was interesting, but no hand towels were provided. The staff were quite friendly, and if they had to say... More

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Debra, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to read that you enjoyed the hotel, it's location and we all really enjoyed looking after all our guests attending the Convention. I have taken note about your comments about the ibis room product and I would like to... More

east cowes
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Me and my boyfriend stayed here for 2 nights just recently and we thought this hotel was just brilliant. Lovely clean rooms, attractive design and view, nice staff , easily accessible, fair price- the list could go on. Everything was just as expected and I would recommend to a friend/revisit.

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Reviewer, Thank your taking the time to give us your feedback following your recent stay with us - it is always a pleasure to read that you enjoyed your experience so much that you recommend us thanks to your enjoyable and hassle free stay - so thank you! We look forward to seeing you back in the near future!... More

Newark, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I booked this hotel as it was well situated for the 02 where we were going to watch the EAGLES in concert . Hotel is very basic and rooms need updating but for 1 night it was just the job. Tea and coffee facilties in the room Reception staff very thorough and helpful Lovely area around the... More

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Julz, Thank you for choosing the ibis London ExCeL-Docklands for your visit to the O2 and your concert. I am pleased to read you enjoyed your stay with us and I do hope you took the opportunity to take the Cable Car across to the O2 - amazing views of London on a clear day. We look forward to... More

UK
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We've stayed here for the last two Ride London events. The hotel is easy to find and whilst its car park fills up quickly the Excel one opposite is huge and slightly cheaper at £15 for 24 hours. The rooms are clean and functional and the shower has good pressure and controllable temperature. There's a TV showing Freeview channels, and... More

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Golly, Thank your choosing the ibis London ExCeL Docklands as your hotel of choice attending the Ride London - and thank you for the 5 stars and the positive feedback. I am pleased to read that you took advantage of visiting the adjacent Novotel for a drink at their terrace overlooking the Docks, Canary Wharf and the O2 and... More

Amsterdam, The Netherlands
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice, clean and well situated hotel near the O2 arena. Staff could be a bit more friendly, but we had no complaints. It is a long way with public transport from Heathrow Airport, but it is very nicely situated if you have an event in the O2. It's located in a nice area near the old docks. You should... More

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Reviewer, Thank you for your comments following your recent stay with us whilst visiting the O2. It is always a pleasure to read positive feedback however I am disappointed to read that you thought the staff could have been more attentive - please allow me to express my apologies and rest assured that I will follow up on this... More

Derby, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here with my husband for two nights whilst taking part in the London triathlon in August 2014. They are clearly well set up for competitors to stay here with an option to store bikes in your room, early breakfast from 4am and a bonus for us was we could take our dog (for a small fee). The staff were... More

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Sue, Thank you for choosing the ibis London ExCeL Docklands for the Triathlon - I do hope you enjoyed it as much as we enjoyed looking after our guests during this successful event. It is always a pleasure to read that the staff ensured you had a hassle free experience and we look foward to welcoming you back next... More

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Additional Information about Ibis London Excel Docklands

Address: 9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis London Excel Docklands 2*
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Also Known As:
Accor London Excel
Ibis London Excel Docklands England

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Hotel Style
#25 Green Hotel in London #320 Family Hotel in London
Hotel Class
Official Description (provided by the hotel)
Hotel ibis London Excel-Docklands with views over Royal Victoria Dock is ideally located 1 minute from the ExCeL Exhibition and Convention Centre as well as the Emirates Cable Cars to the O2 Arena. Only 25 minutes from Central London and within a short ride from London City Airport, Canary Wharf, Westfield Stratford shopping centre, the Olympic Park and historic Greenwich. Enjoy our traditional and contemporary dishes and snacks at our welcoming bar and restaurant. Paying parking available.Free WiFi throughout the hotel ... more   less 
Number of rooms
278

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  • Can tickets for local attractions be purchased at the front desk?
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  • At what time does the pool open each day?

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