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Ibis London Excel Docklands

#411 of 1,054 Hotels in London
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9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
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1 room 1 guest
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Ibis London Excel Docklands
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1,335 Reviews from our TripAdvisor Community

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Traveler rating
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    579
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Travelled with husband and 3 year old. Room was small (as expected), but well presented. Bathroom was modern and spotless. Common areas neat and tidy. Buffet breakfast (additional price paid locally) was decent. Able to order food from bar and take back to room, but there is no "room service" which is to be expected from this standard of hotel.... More 

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London, England, United Kingdom
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We brought my 84 year old mother with us this year and she thoroughly enjoyed her stay. Clean and comfortable with all necessities for weekend stay. Staff all very friendly and helpful. Location excellent with places to eat nearby. Loved the shower pod - very roomy and easy access.

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Goxhill, United Kingdom
Level Contributor
99 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Yes Docklands is a bit of a haul out of central business district but I actually enjoy the simple commute out of Bank station on LDR. The hotel is located adjacent to the wonderfully restored Victoria Dock which makes for a great post work run or walk before dinner. I booked the room several weeks ago and paid just £82... More 

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Justina, Thank you for choosing the ibis London ExCeL Docklands during your recent visit to London and thank you for sharing your experience. As a frequent traveller, I am pleased to read that we met your expectations and that you had an enjoyable stay. Your loyalty is important to us and I do hope we will have the opportunity... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

Clean, reasonably priced in a decent location. Restaurants and grocery store across the street. Easy access to O2 via Alpine Ride. Skip the breakfast, not worth 10 GBP, fairly bland and not extensive, you'll find better breakfast across the street for a few GBP less.

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Douglas, Thank you for staying at ibis London ExCeL Docklands. I am pleased to read you found the hotel good value for money and that you took the opportunity to go to the O2 via the Cable Car. With regards to your comments on our all you can eat buffet breakfast at GBP 9.50, please accept my apologies if... More 

SUFFOLK
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Booked this hotel because we had arranged to climb the O2. Requested a family room and ended up with nothing more than a prison cell. I had also emailed the hotel in advance to say it was my husband's birthday and could we have a nice room ! The extra bed was not a bed - it was a shelf... More 

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Gemstones, Please accept my sincere apologies that the ibis family room did not meet your expectations and that you encountered shortfalls in our normal high standards during your stay. I wrote an email to you directly on 26th August inviting you to discuss this further as feedback is important to us and my priority is to rectify this situation.... More 

Liverpool, United Kingdom
Level Contributor
48 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I was looking for a cheap hotel for one night after going to the O2 for a concert, the location and transport links for what we wanted where pretty much perfect, however the room was very basic, small, and probably wouldn’t be comfortable for more than a couple of nights. Also with this hotel being located so close to London... More 

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Guest, Thank you for choosing the ibis London ExCeL Docklands during your recent visit to the area and thank you for taking the time to share your experience. I am pleased to read that the ibis product met your expectations. I do hope we will have the opportunity to welcome you back in the near future and we will... More 

Hamilton, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here when attending an event at the 02 and how handy!!! Hotel is lovely, clean and staff are very friendly, sat in the hotel bar a few times because the staff were so friendly and made an effort with everyone! Rooms were lovely and clean - short distance away from London City Airport some lovely restaurants around about hotel!

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear lynhurlesxo, Thank you for staying at ibis London ExCeL Docklands for your visit to the O2. I do hope you had the opportunity to take the Cable Car across to the venue - great views of central London. I am very pleased to read you had a comfortable stay and that the bar staff looked after you. Your loyalty... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 4 nights when I was attending a convention in the Excel centre, it is only a 3 minute walk to the convention centre which is great, it is also located near the cable cars which will take you across to the O2 Arena in 10 minutes. The hotel itself is pretty basic but comfortable, I was... More 

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Aimee, Thank you for taking the time to share your experience following your recent stay at ibis London ExCeL Docklands. I am pleased to read you had an enjoyable stay and that the staff looked after you and rectified the situation with regards to your allocated room. The hotel is located near London City Airport and for the benefit... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed one night with my daughter for the Summer in the city You Tube convention held at the Excel which is on the doorstep! Checkin was smooth, room basic but clean and had everything we needed, comfy beds, not disturbed by any noise or light as they have blackout curtains, breakfast a real gem it has everything and really lovely... More 

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Sara, Thank you for staying at the ibis London ExCeL Docklands and thank you for sharing your experience. I am pleased to read that you enjoyed your stay and the staff looked after you. And more importantly you had a good night's sleep and enjoyed our buffet breakfast. Once again, thank you sharing and I do hope we will... More 

Hotel Review Summarization

What travelers say

  • Very good(7)
  • Rooms are clean(5)
  • City airport(5)
  • Budget hotel(3)
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