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All 1,075 London hotels

Ibis London Excel Docklands

2.0 of 5 Hotel   |   9 Western Gateway | Royal Victoria Dock, London E16 1AB, England (Docklands / Canary Wharf / Isle of Dogs)
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68%
Ranked #453 of 1,075 hotels in London
A recent review
4 of 5 stars reviewed 4 days ago
ReggieP590 Nottingham, United Kingdom
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977 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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English first
Nottingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This nice hotel is situated right on the waterside at Royal Victoria Dock and is a five minute walk from the DLR station. Emirates cable car is also two minutes walk from the hotel, where you can access the O2 Dome on the other side of the Thames. London City Airport is very close and the hotel is right under... More

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Reggie, Thank you for choosing the ibis London ExCeL Docklands. I am pleased to read that you enjoyed your stay and the staff looked after you during your stay. We look forward to welcoming you back in the near future. Kind regards, Brian Opauka More

New Milton, United Kingdom
2 reviews
3 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed at the hotel for one night to attend a concert at the O2. Good location for the cable car but you can' return as it shuts at 9pm but only two stops on the Tube and DLR. Room was small but adequate but the shower pod was slippy when wet Bed was very comfortable and room was clean.... More

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Wellington, New Zealand
1 review
1 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed in this hotel for one night, and got bed bugs as a result. I'm sure they came from this hotel because I know it wouldn't have been the place we were staying beforehand. Absolutely awful experience to arrive back home after 24 hours of longhaul travel to discover you are covered in itchy red bites.... More

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Reviewer, For the benefit of other readers, I would like to inform that I have already been in communication with regards to the enclosed matter pre the review posted. We take such comments and allegations extremely seriously. Preventive measures are already in place at our hotels as we carry out yearly dusting treatment in all our rooms for the... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

Convenient location with comfortable bed. Tiny room with very few comforts (no minibar). Terrible food, very poor service at the bar (staff too busy to help) and no room service unless you go down to the bar to order, get the food and take it back up to your room. Nothing on the menu was able to be made gluten... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Reviewer, Thank you for taking the time to give us your feedback following your recent stay with us. The ibis product does not facilitate minibars nor room service. I have taken note of your comments about gluten free meals for immediate action and follow up - please allow me to express my sincere apologies. Once again, thank you for... More

Norwich, United Kingdom
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Good location for O2, cable cars or tube/DLR. Clean and comfortable rooms, we had no issues but the staff seemed friendly. Even had a slight view but I think some rooms would just look out to other windows! There is plane noise from the local airport. Doesn't bother us but people need to be aware! It doesn't go on all... More

Was this review helpful? Yes 2
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Reviewer, Thank you for taking the time to share your feedback following your stay at ibis London ExCeL Docklands. It is always an encouragement to receive such positive observations and that you enjoyed a hassle free experience. We look forward to welcoming you back in the near future for another stay. Kind regards, Brian Opauka More

Stockton-on-Tees
Top Contributor
62 reviews 62 reviews
42 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for one night when attending an event at the O2 arena. The hotel is a short walking distance from either Royal Victoria or Customs House DLR stations. Reasonably handy for the O2 being two tube/DLR stops away and very handy if attending an event at the Excel centre. Definitely a no-frills kind of place, the room was... More

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Reviewer, Thank you for choosing the ibis London ExCeL Docklands for your recent visit to the O2. I am pleased to read that the staff looked after you during your stay and that the ibis product met your expectations. I have taken note of your comments about the sockets for follow up - thank you for bringing this detail... More

Plymouth uk
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night to see Monty Python in the O2 Coming from our last night's hotel ( Royal Norfolk, Paddington ), it was an extra £40, but the higher standard, immediately made it feel worth the money. We arrived just after 11am seeking only to leave our suitcases and explore. However, we were immediately allocated a room, for no early... More

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Peter, Thank for your feedback and I am pleased to read that the ibis product met your expectations. Apologies for the misunderstanding with regards to extra towels - the ibis network does not offer face cloths but we will of course be more than happy to assist with extra towels. I will follow up on your comments about the... More

Dublin
Top Contributor
310 reviews 310 reviews
74 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed 1 week ago

The Ibis delivers exactly what you expect from a budget hotel. It is very much in the cheap and cheerful category. Beds are small and the pillows are not the softest you'll ever find in a hotel. The bathroom looks as if it came out of a sea ferry but the shower is fine. Reasonable (free) Wi-FI but don't expect... More

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Reviewer, Thank you for taking the time to share your stay at ibis London ExCeL-Docklands. I have taken note of your comments about the complimentary WiFi we offer in our hotels and as for premium access, the current cost to upgrade is GBP 3 for 24 hours in order to stream and accessing your VPN. We look forward to... More

Leeds, United Kingdom
Top Contributor
65 reviews 65 reviews
41 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for an event at the O2. I thought it would be convenient as it's near the cable car (Emirates airlines) which goes straight to the O2. Unfortunately the cable car stops running at 9pm so was no use getting back, and while it's not far as the crow flies, there's quite a lot of water in the... More

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Sarah, Thank you for taking the time to give us your feedback following your recent stay with us. Feedback is important to us in order for us to benchmark our service delivery and product. I have taken on board your comments for follow up with the team. For the benefit of other readers, I would like to reconfirm that... More

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Additional Information about Ibis London Excel Docklands

Address: 9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis London Excel Docklands 2*
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Also Known As:
Accor London Excel
Ibis London Excel Docklands England

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Amenities

Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style
#311 Family Hotel in London
Hotel Class
Official Description (provided by the hotel)
Hotel ibis London Excel-Docklands with views over Royal Victoria Dock is ideally located 1 minute from the ExCeL Exhibition and Convention Centre as well as the Emirates Cable Cars to the O2 Arena. Only 25 minutes from Central London and within a short ride from London City Airport, Canary Wharf, Westfield Stratford shopping centre, the Olympic Park and historic Greenwich. Enjoy our traditional and contemporary dishes and snacks at our welcoming bar and restaurant. Paying parking available.Free WiFi throughout the hotel ... more   less 
Number of rooms
278

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