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Ibis London Excel Docklands

2.0 of 5 Hotel   |   9 Western Gateway | Royal Victoria Dock, London E16 1AB, England (Docklands / Canary Wharf / Isle of Dogs)
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Ranked #445 of 1,055 Hotels in London
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A recent review
5 of 5 stars reviewed yesterday
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1,008 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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UK
Top Contributor
50 reviews 50 reviews
42 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here a couple of times now whilst working in the city. If you're willing to commute for 30-40 mins (at peak times) then the hotel is the perfect balance between price and quality. Rooms are fairly basic but are clean, have comfy beds and are of a good size for London standards. Location is pretty good, situated near London... More

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Me and my boyfriend stayed here in September 2014 as we watching Lee Evans at the O2. We absolutely loved our stay here and would be more than likely be staying here again next time we go London! To get to the O2 we used the Emirates sky line which was an amazing touch to our evening and the underground... More

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Ipswich, United Kingdom
Top Contributor
245 reviews 245 reviews
24 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

positives - the Ibis in the perfect location for the Excel and not too far from the O2, just a DLR ride away. There is a nice bar area downstairs. Polite staff. cheap for london. negatives - the rooms are very basic and quite small.

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Manchester, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for one night midweek. I often prefer to stay in an Ibis because of the consistency of standards and room quality - You know what you are getting. The room was very clean, the staff were friendly, everything you'd expect from an Ibis. I love the bathroom pods, they are so practical. The only negative I would have... More

Was this review helpful? Yes 1
Southampton, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for 2 nights, I had a disabled accessible room, it was adequate as It was just me & my assistance dog. My only gripe is that the room doors are so heavy and going in/out is a nightmare having to hold the door and get the wheelchair through. Breakfast was lovely I was offered help by several... More

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Reviewer, Thank you for choosing the ibis London ExCeL Docklands. I am very pleased to read that the staff looked after you during your stay - we have taken note of your comments with regards to the door to the bedroom. Once again, thank you for your feedback and we look forward to welcoming you back in the near... More

Sutton, United Kingdom
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I only stayed here one night, luckily! Convenient for the O2 and Excel, but the rooms were small and cramped, and the twin beds were so narrow that turning over you could easily have fallen out of bed. The Pod bathroom was very small as well. Breakfast at 09.30am was almost cold, as was the hot water to make tea!... More

Was this review helpful? Yes 1
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Rene, Thank you for taking the time to give us your feedback following your recent stay with us whilst visiting the O2 and ExCeL. I am disappointed to read that the ibis product did not meet your expectations and I have taken note of your comments about breakfast - please allow me to express my sincere apologies and rest... More

Chippenham, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here recently having obtained a very good deal with booking.com. The hotel is ideally situated for visits to the Excel, Canary Wharf and the O2, where we were going to see The O'Jays!! The Emirates skytrain is less than 5 minutes walk from the hotel, so within 15 minutes you are inside the O2. Rooms are small, basic... More

Was this review helpful? Yes 2
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Mrs A, Thank for choosing the ibis London ExCeL Docklands for your recent visit to the O2 - we hope you enjoyed the concert as much as you enjoyed your stay with us. I am pleased to read that the staff looked after you. Thank you for taking the time to share your experience and we look forward to... More

Senior Contributor
30 reviews 30 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed here for 5 nights, whilst I worked at an event in the excel. The hotel is situated next to the convention centre which was ideal for me. However , it the room was twice the price of the ibis I stayed in at shepards bush the week before and the rooms were almost identical. The biggest issue I... More

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Reviewer, Thank you for taking the time to give share your feedback following your recent stay with us. Our pricing structure at ExCeL is very competitive within the hotels on offer and we always invite our guests to make reservations in advance to avoid disappointment of last minute bookings. I have taken note of your comments about the issue... More

Dunster, null, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a great stay, staff were amazing (Carla) very helpful, definitely stay again. Room was also very nice. Free WiFi, food was very good and very filling, good size telly, comfy bed and quite quiet for London which is nice as we live in the countryside

Was this review helpful? Yes 3
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Clare, Thank you for taking the time to give us your feedback following your recent stay with us. It is always a pleasure to read that our guests enjoyed their stay and even more rewarding to have individual members of staff mentioned - thank you and rest assured this will be shared. Once again, thank you and we look... More

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Additional Information about Ibis London Excel Docklands

Address: 9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis London Excel Docklands 2*
Number of rooms: 278
Reservation Options:
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Also Known As:
Accor London Excel
Ibis London Excel Docklands England

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