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Ibis London Excel Docklands

#420 of 1,049 Hotels in London
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9 Western Gateway | Royal Victoria Dock, London E16 1AB, England
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Ibis London Excel Docklands
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Ibis London Excel Docklands
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1,206 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Christchurch, United Kingdom
Top Contributor
89 reviews 89 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here whilst attending a conference at the excel centre. The position is great although the roads around it are completely unhelpful! Our room was small but well designed and the bed was comfortable. Although directly under the take off runway at london's City airport there seemed to be no night flights so sleep quality was good. The reception... More 

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Dave, Thank you for choosing the ibis London ExCeL Docklands as your hotel whilst attending a conference at the adjacent ExCeL Convention Centre. I am pleased that we met your expectation in our product and service delivery and that you had a good night's sleep - as mentioned in earlier reviews, the airport does not operate flights after 10pm... More 

Burry Port, United Kingdom
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is new, modern and fresh. The history of the area is all around you together with the modern docklands. The new excel centre is a short walk away, the new cable car across The Thames for the O2 is the same.

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Emyr, Thank you for choosing the ibis London ExCeL Docklands for your recent visit to London. I am pleased to read you found the hotel and location suitable for your visit and that we met your expectations. We look forward to welcoming you back in the near future. Kind regards, Brian Opauka More 

Trier, Germany
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I attendted an event in the Excel and therefore chose this hotel. It was the right decision. It took me about 5 minutes from my hotel room to the event, which I enjoyed a lot. #Check-In I did Online-Checkin hence it was a very fast and easy process. #Breakfast Breakfast was not included and I did not purchase it. Instead... More 

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Krizzly, Thank you for choosing the ibis London ExCeL Docklands - and thank you for sharing your on-line check in and departure which is a unique feature to our loyal customers. As you mentioned, it is quick and easy and I am pleased your experience reflected this. I am also pleased to read that we had the opportunity to... More 

Bristol, United Kingdom
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for two nights to attend a convention at the ExCel. The hotel was brilliantly convenient for this, being just across the concourse from the western end of ExCel and adjacent to Custom House DLR station. The room was typical for an Ibis - basic furnishings and a 'pod' bathroom, both of which were very clean, and the bed... More 

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear AHardToPleaseGuest, Thank you for choosing the ibis London ExCeL Docklands for your recent visit to London and for taking the time to share your experience. I am pleased to read that you overall enjoyed your stay and that the ibis product was to the standards you expected - please accept my apologies with regards to the noise during your... More 

Matlock, United Kingdom
Top Contributor
89 reviews 89 reviews
29 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed overnight when attending a Congress at Excel. It was very busy as it clashed with preparations for the London Marathon. Breakfast food was good and varied, however, there was no space in the restaurant for me to sit down and eat it. Considering how many rooms and possible residents overnight, there was not enough space. Pity really. In my... More 

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ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Katie, Thank you for taking the time to share your feedback following your recent stay with us. Please accept our sincere apologies for the inconvenience caused during a very busy breakfast during London Marathon - as for the ibis room product, I have taken note of your observations and it is with regret that we did not meet your... More 

Nottingham
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed there for London Marathon and it was the worst hotel I have stayed in in London, never again. For the price for the man/woman off the street of £179 per room (no breakfast) was a rip off. The room was very basic budget type, shower/toilet very small. And to top it off plastic spoons for your tea and coffee... More 

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Arty1956, Following your recent stay, please do accept our sincere apologies that the hotel and the ibis product did not meet your expectations. We have taken note of your comments and observations in your post. With regards, Brian Opauka More 

Peterborough, England, United Kingdom
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Recently had a 2 night stay at the hotel. Great rooms, superb shower, very modern looking, staff were friendly and helpfull. I will always use this hotel for any of my stays when visiting the Excel centre for conventions etc.

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Wes, Thank you for your loyalty of choosing the ibis London ExCeL Docklands when attending events at ExCeL. I am pleased to read that we meet your expectations and that the staff ensure you always have an enjoyable stay. If we can be of any assistance to make your next stay just as comfortable, please do not hesitate to... More 

Peterborough, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

My friend and I stayed here for one night when attending a concert at the O2. We each travelled from Peterborough and Norwich respectively and the journey was very straight forward. A great trip on the DLR made the journey as you travel past the financial district and the O2 arena. The hotel was great. Situated just a 5 minute... More 

Was this review helpful? Yes
ibisexcel, General Manager at Ibis London Excel Docklands, responded to this review

Dear Cagsbradford, Thank you for choosing the ibis London ExCeL Doclands for your recent visit to London. I am pleased to read that we met your expectations and that you also enjoyed our buffet breakfast. A shame the Cable Car was not in operation during your stay but hopefully on your next visit you will get the opportunity to have... More 

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