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Malmaison London

4.0 of 5 Hotel   |   18-21 Charterhouse Square, London ECIM 6AH, England
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Malmaison London
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Ranked #310 of 1,064 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
alec1878
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558 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

I dropped in for a late lunch and cheekily asked for something off the breakfast menu.. i was offered something with similar ingredients but adapted to be a lunch dish - smoked salmon with some kind of gorgeous cream cheese - which is now my new favourite - this was followed by some melt-in-the-mouth perfectly cooked cod. What i most... More

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Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

I used to love going to Mal and relaxing for the weekend. My partner have used them a lot for business (10 years at least) and we've used them together for at least 7 years. Unfortunately most of their little touches have disappeared along with good customer service, a nice selection of wine and a good food menu. Maybe I... More

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Dusseldorf, Germany
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I was only there for one night. The location is ideal if you are going to have a big night at one of London's most emblematic nightclubs, Fabric. The staff was welcoming but unfortunately I was the last person to check-in and the hotel was packed... They gave me room 015 on the ground floor. I was super worried not... More

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Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Twenty eight ' ladies of a certain age' held their nursing reunion here ( it had previously been a nurses home for Barts nurses) and we were really well looked after . From the pre planning over a year ago ,to the actual day ,staff could not have made us more welcome . The food ( light buffet) was very... More

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Malmaison L, Manager at Malmaison London, responded to this review

Dear Hilary, thank you for your lovely review, we do love to welcome you back to your former home and are so pleased you had a lovely lunch. Love Mal x More

London, United Kingdom
2 reviews
1 of 5 stars Reviewed 1 week ago

Granted the hot water situation was (I hope) an isolated incident, but the poor service in the restaurant for breakfast (our order was forgotten, then mine turned up 10 minutes after my wife's by which time she was finished) was poor. When we checked out (unclean) all that was offered in way of recompense was some money off a breakfast... More

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Malmaison L, Manager at Malmaison London, responded to this review

Dear Jason, We are incredibly disappointed that we did not get everything right for you and your wife, these are not the standards that we pride ourselves on and we would like to ensure we offer you both a fantastic stay when you are next in town. Please do contact me personally on revans@malmaison.com as I would like to make... More

Middleton-on-Sea, null, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

This was a catch up meeting for friend over from the USA over on business, and I had come up from the south coast. The service at check in was excellent, room and cleanliness could not be faulted, great, meal was delicious, however the service out check out was a lot to be desired, not just with e but other... More

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Malmaison L, Manager at Malmaison London, responded to this review

Thanks Lorraine for your fab review, delighted you had a lovely catch up and we look forward to the next get together. love Mal x More

Glasgow, United Kingdom
Top Contributor
112 reviews 112 reviews
47 hotel reviews
184 helpful votes 184 helpful votes
5 of 5 stars Reviewed 1 week ago

Just one night here on a trip down with my wife. We did the room and dinner deal. Excellent . Room 201 was lovely. One of the most comfortable beds we have experienced. . Nice decor and huge tv for the boys.... Pre dinner drinks in the bar served my nice friendly staff. Dinner was a set menu affair with... More

Was this review helpful? Yes 1
Malmaison L, Manager at Malmaison London, responded to this review

Hi Brian, thanks for your lovely review, and taking advantage of our fab wine and dine promotion. great that you get to enjoy many facilities within the hotel and we do hope to see you again soon. Love Mal x More

Bath, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

A fantastic hotel, great parking outside, very good breakfast and amazing staff! A must if you are looking for a fun& trendy hotel in London. A 2 mins walk to Farrington tube. Fun bar for cocktails and only 10 mins walk to St Paul's and the river. Best hotel for London weekend

Was this review helpful? Yes 1
Malmaison L, Manager at Malmaison London, responded to this review

Lovely review, thanks Elizabeth. So pleased that you enjoyed your stay with us, and Josie's great service in particular. Hope to see you again soon. Love Mal x More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

An excellent hotel, room was extremely comfortable and its facilities met every expectation and beyond. I stayed in a Malmaison Club which was the height of luxury, the room had the largest bed I've ever stayed in and was extremely comfortable. There was also both tea and coffee making facilities, as well as a well stocked mini bar and selection... More

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Malmaison L, Manager at Malmaison London, responded to this review

Hi Jane, thank you for taking the time offer review of your stay with us, we're delighted that you approve of the changes from your previous home to the hotel. Come back and see us again soon. Love Mal x More

Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here at the end of October, very well fitted hotel - the decor is superb and exactly what you would expect from a chain boutique (oxymoron?). Location is superb with a 2minute walk to Barbican tube station (also a superb location if you're planning on going to Fabric). However some of the front of house staff are in dire... More

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Malmaison L, Manager at Malmaison London, responded to this review

Dear Alex, thank you for your comments regarding your recent stay with us, it is disappointing to hear that we did not meet your service expectations. There have been a number of changes within the reception team and I want to assure you that there is much training going on with the team to ensure that all the Mal standards... More

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Additional Information about Malmaison London

Address: 18-21 Charterhouse Square, London ECIM 6AH, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Malmaison London 4*
Number of rooms: 97
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Also Known As:
Malmaison London Hotel London
Malmaison Hotel London
London Malmaison Hotel
Malmaison London England

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