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All 1,073 London hotels

Malmaison London

4.0 of 5 Hotel   |   18-21 Charterhouse Square, London ECIM 6AH, England
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77%
Ranked #277 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Markdog85 Glasgow, United Kingdom
  • Reviews (480)
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480 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

As we regularly visit the Mal across the UK it was my first choice when booking a trip to London. Loved our room which was huge and very clean. Amazing shower and location near the very lively area of Farringdon (lots of bars and restaurants). Very comfortable bed as usual in Malmaison. Very unhappy that on our leaving day my... More

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Essex, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Chose this hotel as wanted to visit London as a pre christmas treat without children and also do a bit of last minute shopping. Room was booked through Booking.com. Receptionists were welcoming on arrival. Room was modern and clean. Air conditioning worked well and there was no noise or disturbance from outside. The bed was so amazing and comfortable that... More

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Belfast, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Hotel was in a great location! 3 minute walk from Barbican tube station. Hotel staff were brilliant!! Really lovely and went over and above their call of duty. They made our stay the best it could possibly be! Would highly recommend. Room was very trendy, spacious and bed was extremely comfy! Shower was amazing!!! Especially loved the massage oil in... More

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Birmingham England
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a night in mid July and thoroughly enjoyed it. Had a Club Room which was massive, had all required facilities and the best shower I have ever used in a hotel. Also had lunch in the Strip Steak Bar which was very tasty and reasonabley priced (for London!). Hotel is a slow 5 minute walk to nearest... More

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London
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Reserved a Mal-Club room at £150 and was thoroughly impressed with the style and size of the room. The bed was extremely comfortable and the shower was huge! Great location and quiet room at the back of the hotel ensured a sound sleep. Attracts a young trendy crowd - would happily recommend a stay here.

Was this review helpful? Yes 1
South of England
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 1 night recently and overall was impressed. Rooms are a great mix of modern and classic and the USB charging points are a brilliant idea! The shower is good and the bed is comfortable but the sheets are very noisy - they sound like crisp packets! The hotel is in a great location - a quiet area but... More

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Ashby de la Zouch, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Recently travelled to London for a concert at Wembley stadium and this was our first stay with Malmaison. Location is good, about 3 minutes walk from the nearest tube stadium, and is in a quiet area of the city. Arrival and check-in were both a pleasant, straight-forward experience. Staff we're very polite, friendly and thorough throughout our stay. The hotel... More

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Malmaison L, Manager at Malmaison London, responded to this review

Thank you for your recent review and thank you for choosing to stay with us for your trip to London. We're so pleased that you enjoyed your time and hope to welcome you back to the London Mal soon. Best Wishes More

Southampton, United Kingdom
Top Contributor
112 reviews 112 reviews
99 hotel reviews
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I have just stayed at this hotel for the second time. Both times the service was very minimal. The first time the room was large and comfortable overlooking Charterhouse Square. The bed was one of the most comfortable ones I have ever slept in. The second time the room was the size of a shoe box. Rooms ending in 09... More

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Malmaison L, Manager at Malmaison London, responded to this review

Thank you for your recent review following your second stay with us. We are sorry that it did not live up to expectations. One of the charms of Mal London is that the hotel is a Grade II listed building with character and history. This does mean that not all of the rooms are the same, they are all individually... More

Melbourne, Australia
Contributor
18 reviews 18 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Save your money and head around the corner to a better digs. The rooms at Malmaison were OK, but not at this price. Don't expect much in the way of service. Or anything. It is just an overpriced London hotel living on its name. Admittedly Charterhouse Square is lovely. That is not enough. They could not even arrange a taxi.

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Malmaison L, Manager at Malmaison London, responded to this review

Dear Ian, Thank you for your feedback following your stay with us, we are sorry that we did not meet your expectations. The reception team are able to book taxis for all of our guests, depending on the time of day there can be a wait of up to 40 minutes so it is best to book in advance, or... More

Dronfield, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our third stay at Malmaison London, ; as a couple, with girl friends, as a family - and it was perfect for each. This particular stay was with our two children (15 & 11) , we were all made to feel very welcome, with exceptional care from the helpful and friendly bar man in the new cocktail bar... More

Was this review helpful? Yes 2
Malmaison L, Manager at Malmaison London, responded to this review

Thank you for taking the time to write some feedback following a plethora of stays with us! We're delighted that you have had many enjoyable experiences with us and hope we can welcome you and your family back soon. Best Wishes More

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Additional Information about Malmaison London

Address: 18-21 Charterhouse Square, London ECIM 6AH, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Malmaison London 4*
Reservation Options:
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Also Known As:
Malmaison London Hotel London
Malmaison Hotel London
London Malmaison Hotel
Malmaison London England

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Amenities

Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#189 Luxury Hotel in London #214 Romantic Hotel in London
Hotel Class
Number of rooms
97

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