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Malmaison London

#266 of 1,052 Hotels in London
Certificate of Excellence
18-21 Charterhouse Square, London ECIM 6AH, England
Hotel amenities
Malmaison London
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Ranked #266 of 1,052 Hotels in London
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
bluekipper3 Cheltenham, United Kingdom
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804 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cheltenham, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here for 3 nights on a weekend in London.Quiet location just yards from Smithfield .If you've stayed in a Malmaison before you know what to expect,if not then it is a very relaxing hotel,well worth the upgrade to Club Mal room.Best bed for watching TV on I have had,and a good nights sleep.Staff and food excellent.Will return

Was this review helpful? Yes
Malmaison L, General Manager at Malmaison London, responded to this review

Dear BlueKipper3, Thank you for taking the time to review your weekend stay with us. We are delighted to hear you enjoyed all aspects of your stay, and glad you took advantage of an upgrade to our fantastic club room. Thank you for choosing Mal London, and we hope to welcome you back here again soon. Kind Regards More 

London
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

You would never have thought this perfect little hotel could have been tucked away in this location but we were so happy with it. My husband and I were visiting for a little break. The room was an amazing size and so comfortable. Staff were polite and it was in a great location not far from anywhere or any station.... More 

Was this review helpful? Yes
Malmaison L, General Manager at Malmaison London, responded to this review

Dear LondonFoxy, Thank you for your recent review. We are glad to hear you had such an enjoyable stay with us, and that our team here were so helpful. We do hope you continue to choose Mal London for any future visits to the city. We look forward to seeing you again soon. Kind Regards More 

Nuneaton, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Overall had a fantastic stay. Rooms were modern and stylish, one set back was room was a little small, however, that is what you expect and have stayed in much smaller in London. Staff friendly and always smiling wanting to go extra mile. Bar was funky and a great place for a cocktail before start of night. Location amazing for... More 

Was this review helpful? Yes
Malmaison L, General Manager at Malmaison London, responded to this review

Dear HTK968, Thank you for your wonderful review. We are glad to hear Mal London ticked all the boxes for you during your recent stay. We certainly do pride ourselves on our standards, and customer experience, and I'm delighted this showed. I will certainly pass on your comments regarding the team here, who will be happy to hear how they... More 

Harrogate, United Kingdom
1 review
3 of 5 stars Reviewed 5 days ago NEW

Tucked in a quiet leafy square next to the charmingand historic Charterhouse Almshouse buildings the boutique hotel occupies a period building in contemporary style. Small discrete and comfortable - especially the beds. Well fitted and serviced. But not cheap! At the price the breakfast should be better and the cooked breakfast not at extra cost. Very convenient for the Barbican,... More 

Review collected in partnership with Malmaison & Hotel Du Vin

Was this review helpful? Yes
Malmaison L, General Manager at Malmaison London, responded to this review

Dear JohnD, Thank you for taking the time to review your experience. I am delighted to hear you liked the style of our hotel, and that our service matched our usual high standards. I am disappointed to hear you did not think the breakfast was great value for money, we have a fantastic breakfast offering with a variety of choices... More 

Punta Gorda, Florida
5 of 5 stars Reviewed 5 days ago NEW

We had a really great time in London & this hotel & it's staff made our stay perfect ! We ate at wonderful places near by, walked to near by St Paul's Cathedral & counted three Starbucks along our route & two Paul's a tons of wonderful pubs & other popular sites Shakespeare Theater also in walking distance was awesome... More 

Review collected in partnership with Malmaison & Hotel Du Vin

Was this review helpful? Yes
Malmaison L, General Manager at Malmaison London, responded to this review

Dear A6672RHfrankw, Thank you for your recent review of Mal London. We are delighted to hear you enjoyed your stay with us and felt the location was perfect. We do hope London calls on you again in the near future, we would love to welcome you back here again soon. Kindest Regards More 

Burnley, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We've stayed with the chain before but not at the London hotel before this weekend. We were travelling down for a surprise getaway for my fiance's birthday, and so I had prearranged with the hotel to provide him with a little treat. When I contacted them, they said they provide a card and small cake and I was very happy... More 

Review collected in partnership with Malmaison & Hotel Du Vin

Was this review helpful? Yes
Malmaison L, General Manager at Malmaison London, responded to this review

Dear Wanderlust2313, Thank you for taking the time to review your experience with us. I am disappointed to hear of the lack of acknowledgment from our team, for such a special occassion. I have passed on your comments to our Front office team, to determine where the miscommunication has occurred. With regards to the room, we pride ourselves on the... More 

Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I had the misfortune of staying at the Malmaison in London. Despite opting for a room upgrade the room was still pokey. Having changed to go downstairs for dinner we went down to the bar where we ordered two cocktails off the menu... Almost 40-minutes later they finally arrived without an apology. In the end we left the hotel and... More 

Review collected in partnership with Malmaison & Hotel Du Vin

Was this review helpful? Yes
Malmaison L, General Manager at Malmaison London, responded to this review

Dear TeamDaddy, Thank you for you recent review. We have recieved your feedback via our guest feedback already, and have reached out to you so we can discuss your experience, and rectify moving forward. If you could respond to the message so we can arrange a suitable time to discuss, we would very much appreciate. Kind Regards. More 

Seattle, Washington
5 of 5 stars Reviewed 6 days ago NEW

I was in London for work, but stayed a few extra days for vacation as well. The Malmaison is in a nice central area (quick tube ride anywhere you want to go) and was everything we needed. Nice, clean, great service!

Review collected in partnership with Malmaison & Hotel Du Vin

Was this review helpful? Yes
Malmaison L, General Manager at Malmaison London, responded to this review

Dear anthonyS839ER, Thank you for taking the time to review your recent stay. I am delighted to hear you enjoyed your stay with us, and felt the location was perfect. We hope to welcome you back here again soon. Kind regards More 

Warrington, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

First time at this hotel and we were very pleasantly surprised to find it is in a quiet location which, along with the extremely comfortable bed, helped us to get a good night's sleep. The room was decorated to look like an apartment with a large tv screen, books to read and a fabulous coffee machine, and the well appointed... More 

Was this review helpful? Yes
Malmaison L, General Manager at Malmaison London, responded to this review

Dear GaynorM, Thank you for your fantastic review. Myself and the team here are delighted to hear we ticked all the boxes for you. We hope you continue to choose Malmaison for any future trips to London, and look forward to welcoming you back when you do. Kind Regards. More 

Preston, United Kingdom
1 review
1 of 5 stars Reviewed 6 days ago NEW

The bathroom smelt like a men's urinal, I reported this to the reception staff and asked for the bathroom floor to be given a good clean whilst we went out to dinner however when we came back the floor was still dirty and although the smell had gone (due to a spray of air freshener I suspect) it soon came... More 

Review collected in partnership with Malmaison & Hotel Du Vin

Was this review helpful? Yes
Malmaison L, General Manager at Malmaison London, responded to this review

Dear 364lindseya Thank you for posting your review on trip advisor. Your feedback has come via our guest survey already, and we have planned to contact you directly via this platform to discuss further. Thank you for giving us the opportunity to rectify these issues. I am confident they were a one off, and I am disappointed that we didn’t... More 

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Staying in Clerkenwell

Neighborhood Profile
Clerkenwell
Owing to its proximity to Smithfield Market – the site of an ancient meat market which remains in operation today – Clerkenwell boasts a plethora of globally renowned restaurants, fabulous local eateries, and some of London's favorite pubs. This isn't merely a focal point for all things foodie though. Spend enough time wondering through the area's maze of streets and you might become accustomed to the litany of slinky models passing between Clerkenwell's handful of fashion houses. Far outnumbering the models are craftspeople and designers, many of them are more than happy to welcome visitors into their studios and showrooms.
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