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All 1,073 London hotels

Malmaison London

4.0 of 5 Hotel   |   18-21 Charterhouse Square, London ECIM 6AH, England
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78%
Ranked #268 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
AmberLW London, United Kingdom
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502 people have reviewed this hotel

Traveler rating
    205
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    82
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
London, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My friend and I (two females) visited the restaurant on a Friday night, tempted by the lobster, steak and prosecco offer. We didn't know what to expect but were pleasantly surprised when we first walked in. The atmosphere was vibrant and lively but not so busy we couldn't hear and the décor was cool without being pretentious. We started with... More

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Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a lovely time at the Malmaison. Beautiful surroundings, friendly staff and their restaurant was great! We took advantage of the lobster, steak and Prosecco deal. Great value for money and ideal location for the West End.

Was this review helpful? Yes
Malmaison L, Manager at Malmaison London, responded to this review

Thank you for your lovely review following your recent stay with us. We're delighted you had a wonderful time and enjoyed the restaurant also. We hope to welcome you back to the Mal soon. Best Wishes More

Senior Contributor
27 reviews 27 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at Malmaison London for the first time on Saturday 16th. The staff were very pleasant throughout the hotel, in particular the staff at Strip Bar & Steak downstairs. The hotel was beautiful and in a perfect location for what we had planned to see while we were in London. I would have given 5 stars had it not... More

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Malmaison L, Manager at Malmaison London, responded to this review

Thank you for your detailed review following your stay with us. It is with this feedback that we are able to constantly improve our service and offerings so that in the future we can exceed your expectations with the perfect Mal experience. Best Wishes More

Norwich, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner surprised me with a weekend break at the malmaison London and it was utterly faultless. The staff were all very smartly dressed and extremely polite, helpful and informative. The reception area sets the tone of the entire hotel- contemporary, clean, modern and beautifully decorated. The attention to detail both in looks and service was faultless. We had a... More

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Malmaison L, Manager at Malmaison London, responded to this review

Dear Joanne, Thank you for your complete review of the hotel. We are delighted that you had such a fabulous weekend and hope that it's not too long until your partner can surprise you again! Best Wishes More

Chesham, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

So many London hotels are either small and substandard or large and impersonal. At Malmaison we were impressed by the size of our room in a small hotel, the friendliness and professionalism of the staff (we sat down to be checked in - no standing in line behind a counter) The staff knew who we were by name - no... More

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Malmaison L, Manager at Malmaison London, responded to this review

Dear Nick, Thank you for taking the time to offer some feedback following your recent stay with us. We are disappointed not to have met your expectations in terms of serving the coffee, although very pleased to hear that this did not affect your excellent stay with us. We do hope that we can welcome you back the London Mal... More

London, United Kingdom
Top Contributor
164 reviews 164 reviews
115 hotel reviews
251 helpful votes 251 helpful votes
4 of 5 stars Reviewed 1 week ago

I must have walked past this dozens of times but didn’t realise it was a hotel. Great location just near to Barbican and Farringdon tube stations and it’s a very quiet area (especially at the weekend). Typically cool Malmaison type rooms, big for London hotels with really good sized comfortable beds. Showers are great, and the whole atmosphere is very... More

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Malmaison L, Manager at Malmaison London, responded to this review

Thank you for your comments regarding your recent stay with us. We're delighted that you finally came inside the hotel after years of walking past and thank you for your recommendation. We hope we can welcome you back soon. Best Wishes More

Zurich, Switzerland
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Let me begin the review by stating that Malmaison is a nice hotel, and overalI I enjoyed my stay there during the week of 10th - 15th August. My room (double) was a good size, tastefully furnished, and very comfortable. The staff were also nice, and the barman at the top bar was a great character and very likeable. So,... More

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Malmaison L, Manager at Malmaison London, responded to this review

Dear Rich, Thank you for your review following your stay with us. We were disappointed to learn that we had fallen short with regards to your breakfast and therefore were very happy to remove this from your bill on check-out. We sincerely appreciate your feedback and take all your comments very seriously, and use these to help improve our service... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Malmaison London gave a brilliant service, fabulous suite and great breakfast for the newly weds on 7 August. They were over the moon with my wedding gift. But that special touch was all down to Malmaison.

Was this review helpful? Yes
Malmaison L, Manager at Malmaison London, responded to this review

Thank you for your review and for choosing to give Malmaison as a wedding gift. We're delighted they had a wonderful stay and hope we can welcome you and them back to the London Mal soon. Best Wishes More

London, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent a night at Malmaison, Charterhouse Sq., London, and was not terribly impressed! Having stayed in the Glagow Hotel I was expecting something exceptional and was very disappointed. The room had the smallest (and it was tiny) double bed I've ever slept on, the T.V. was enormous though, sadly we couldn't sleep on that! Another pointer for the hotel,... More

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Malmaison L, Manager at Malmaison London, responded to this review

Thank you for taking the time to provide us with your feedback, we are disappointed not to have provided you with an exceptional stay. The hotel is an historical building, and therefore the rooms are all different shapes and sizes. It is possible to upgrade to one of our gorgeous club rooms on check in which feature added luxuries such... More

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Additional Information about Malmaison London

Address: 18-21 Charterhouse Square, London ECIM 6AH, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Malmaison London 4*
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Also Known As:
Malmaison London Hotel London
Malmaison Hotel London
London Malmaison Hotel
Malmaison London England

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Amenities

Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#191 Luxury Hotel in London #208 Romantic Hotel in London #357 Family Hotel in London
Hotel Class
Number of rooms
97

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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