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Malmaison London

4.0 of 5 Hotel   |   18-21 Charterhouse Square, London ECIM 6AH, England
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Ranked #269 of 1,054 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Luke S Buckinghamshire, United Kingdom
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515 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
Buckinghamshire, United Kingdom
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was an unexpected find. You'll see from my reviews, I stay in London Hotels very frequently. Prima facie, this wasn't going to be to my taste. We arrived and oh was I wrong. The staff right from the door, what a really nice bunch! Smiles and welcomes, seamless experience to check in and a really personable front of house.... More

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1 review
5 of 5 stars Reviewed 5 days ago NEW

Absolutely love this hotel!! My best friend and I stayed here last may for a girls shopping weekend. The staff were so helpful and I'm happy to say it has not changed in that respect. Whilst the hotel has undergone a refurb and is seriously different, the hospitality is still up there with VIP treatment. It's so personal. From arrival... More

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Malmaison L, Manager at Malmaison London, responded to this review

Dear Rebecca, Thank you for your fabulously detailed review of your stay with us. We're delighted that you had another great stay and we will look forward to welcoming you back again soon. Best Wishes More

Senior Contributor
29 reviews 29 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here for a short business trip as the designated hotel was full. Didn't know what to expect, but was pleasantly surprise upon arriving at the hotel. Nice location close to Barbican underground, nice bars and restaurants nearby, and the hotel's own steak bar also serves great food and reasonably priced. Room is nicely sized, for London standard, and tastefully... More

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Malmaison L, Manager at Malmaison London, responded to this review

Thank you for your comments regarding your recent stay with us. We're delighted that you had a lovely time and wish to return. We will look forward to welcoming you soon. Best Wishes More

Shepperton, United Kingdom
Contributor
13 reviews 13 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My partner took me to the Malmaison for my birthday, and we had an amazing stay. Right down to the reception staff, everyone was so friendly and welcoming. We stayed in a Club Room with a great view and the bed was so big and comfy! The shower was huge and I enjoyed all the little different touches in the... More

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Malmaison L, Manager at Malmaison London, responded to this review

Dear Jenna, Thank you for your delighted review following your stay with us, we're so pleased that you chose Malmaison to celebrate such a special occasion and we will look forward to welcoming you back soon. Best Wishes More

Hexham, United Kingdom
Contributor
18 reviews 18 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel with our 12 year old daughter in August in a club room. We booked with booking.com as it was the same price as booking direct with hotel, slightly disappointed at check-in I was convinced that I had booked the 'breakfast inc' package. Also they did not have a bed in our room for our daughter.... More

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Malmaison L, Manager at Malmaison London, responded to this review

Thank you for taking the time to offer your feedback, it is much appreciated and we do take your comments veryseriously. We are extremely disappointed that you did not have a completely enjoyable stay, it is certainly not the standards that we strive do. I sincerely hope that we have the opportunity to welcome you back in the future to... More

Bournemouth, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed in the Malmaison London hotel a week ago, for an evening at the theatre. Initially we were impressed by the atrium and decor but on entering the room the very first thing I noticed was a stain or mark of some sort on the bedding. This really isn’t what I would expect from a Modern boutique style hotel... More

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Senior Contributor
23 reviews 23 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed a couple of nights, not the best location for London, but the tube is about 700m away. The hotel is really quirky but a change from the norm. Never ate here so can't recommend the good. If you are looking for a quiet , different hotel then this is worth a look. Service is ok nothing to write about.

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Malmaison L, Manager at Malmaison London, responded to this review

Thank you for your trip advisor review following your stay with us in January. We are pleased that overall you had an enjoyable stay and do hope that we have the opportunity to welcome you back so that we can wow you with our service. Best Wishes More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Hotel is beautifully designed, very elegant and rooms are lovely. Bed is incredibly comfortable. We had dinner in the Stripbar which was delicious. Room could benefit from a couple of bottles of free water - not £2 per bottle!! One disappointment was the unfriendly reception staff, both at check-in and check out. Doesn't cost anything to crack a smile, and... More

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Malmaison L, Manager at Malmaison London, responded to this review

Thank you for taking the time to write a review following your stay with us. We really appreciate your feedback so that we can continue to improve our service. It is disappointing that you did not receive a friendly welcome as you would expect from Mal and I do hope that you may return so that we can reassure you... More

Grimsby, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We only found out about this hotel after my husband won a competition to go to a CD launch party for The Pierces which was being held at the hotel. We decided to treat ourselves and stayed at the hotel albeit only for one night. Having usually based ourselves at Premier Inns outside of London we were aware that the... More

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2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here from 31st Aug for 2 nights. Arrived very early bit allowed to check in at 10.30am as room was ready. Customer service was second to none with the staff being extremely helpful and friendly. Our was small but beautifully decorated. The location was also excellent. Will stay again :).

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Additional Information about Malmaison London

Address: 18-21 Charterhouse Square, London ECIM 6AH, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Malmaison London 4*
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Also Known As:
Malmaison London Hotel London
Malmaison Hotel London
London Malmaison Hotel
Malmaison London England

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