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Malmaison London

4.0 of 5 Hotel   |   18-21 Charterhouse Square, London ECIM 6AH, England
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Malmaison London
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Ranked #278 of 1,063 Hotels in London
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
KevinEmbleton
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532 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nantwich
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Standard double room is barely big enough for one person. I was the lead person and got the worse room, everyone else in the group had a free upgrade. Check out took 20 minutes as there were no staff, Showers were pathetic in all our rooms, Hotel need some serious updates

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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel several years ago and my return visit brought back great memories. it's such a relaxed quiet hotel in a hectic city. the room was great with wonderful views over an ancient courtyard. I always enjoy a stay at the Mal :)

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Malmaison L, Manager at Malmaison London, responded to this review

Dear Kevin, Thank you for your stay following your return stay with us. We're delighted that you had another lovely stay and look forward to welcoming you again soon. Best Wishes More

Birmingham, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Me and my husband stayed in this hotel for two days. We were a bit disappointed that we had two wait 20min in a queue and anyway we were treated like we are so big problem for the receptionist and if she could she would kick us out. After all of this we were into our room which was really... More

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Malmaison L, Manager at Malmaison London, responded to this review

Thank you for your comments regarding your stay with us. It is only with this feedback from valued guests that we are able to constanly improve our standers and offerings to our guests. We do hope we have the opportunity to welcome you back soon. Best Wishes More

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Mal Saturday and sunday to celebrate my husbands birthday. As this is a very intimate hotel there are only two receptionists and check in on a first come, first serve basis, however the lobby is lovely and you can relax while you wait to be checked in the rooms are very comfortable lovely beds feather pillows... More

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Malmaison L, Manager at Malmaison London, responded to this review

Dear Bernadette, we're delighted that you chose the London Mal to celebrate such a special occasion, we love being a part of it and are so pleased that you enjoyed your stay and we hope to welcome you back again soon. Best wishes More

Leeds
Top Contributor
59 reviews 59 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Been staying here on and off for 14 years and it's fallen from grace ! New manager and cook are to blame and it showed ! Terrible service awful food and poor replies from my complaints ! The group is not what it was ten years ago . Sad but true !

Was this review helpful? Yes 2
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My partner and I were looking forward to spending the night at Malmaison through the Sunday Night Stopover deal. We arrived for check in and were 'greeted' by a member of staff. He was Eastern European and we later found was called Len. I should really say we were almost 'shouted at' given his tone of voice. No "Welcome to... More

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Malmaison L, Manager at Malmaison London, responded to this review

Thank you for taking the time to write a detailed review following your stay with us. We are delighted that overall you had an enjoyable stay and want to assure you that we take all the comments seriously and implement further training where is necessary to ensure all of our guests have the perfect Mal experience. Best Wishes More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms at this place are tiny but I think that's how all the hotel rooms are in London. The inside of the room is very nice, everything new and trendy. One thing I found really nice about the room is that on the outlets they already have USB ports, so i didn't need a foreign travel adapter to charge... More

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Malmaison L, Manager at Malmaison London, responded to this review

Dear Chen, Thank you for your feedback following your stay with us. We're delighted that you enjoyed many facilities of the hotel and the location to enjoy the whole of London. We hope to have the chance to welcome you back again on your future travels. Best Wishes More

Leigh-on Sea, United Kingdom
Top Contributor
76 reviews 76 reviews
52 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent a Sunday night here with a special deal offering room at £50 and then need to spend £75 in the dining room during the stay. Such a comfortable bed with great decor and a large walk in shower with an enormousness shower head. The restaurant serves excellent food and the steak is so succulent and tender. It is... More

Was this review helpful? Yes 2
Malmaison L, Manager at Malmaison London, responded to this review

Thank you for your review following your stay with us. The Sun Mal promotion is one of the best deals in town and we're delighted that you enjoyed your time with us! Best Wishes More

Luxembourg City, Luxembourg
Top Contributor
66 reviews 66 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Well located close to the City, with comfortable rooms. Hotel however fails in terms of ambiance- sort of confused between being a boutique hotel and a cheaper chain. This is felt in particular at reception and the restaurant.

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Isle of Man, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Malmaison Hotel in London and it was a disaster. The breakfast was lovely, the staff friendly and mostly helpful but the beds were a nightmare - for me at least. I have recurring sciatica and there is nothing like a lovely, soft, comfy mattress to set off a bout of painful sciatica. After struggling through... More

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Additional Information about Malmaison London

Address: 18-21 Charterhouse Square, London ECIM 6AH, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Malmaison London 4*
Number of rooms: 97
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Also Known As:
Malmaison London Hotel London
Malmaison Hotel London
London Malmaison Hotel
Malmaison London England

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