We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,073 London hotels

Malmaison London

4.0 of 5 Hotel   |   18-21 Charterhouse Square, London ECIM 6AH, England
Hotel amenities
Save Saved
You added Malmaison London to your Saves list
Malmaison London
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
77%
Ranked #281 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
ricoljosh Birmingham England
  • Reviews (476)
  • Photos (110)
  • Amenities
  • Q&A
  • Room tips (62)
  • Location
  • More
Write a Review

476 people have reviewed this hotel

Traveler rating
    191
    177
    77
    21
    10
See reviews for
26
239
20
97
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Birmingham England
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for a night in mid July and thoroughly enjoyed it. Had a Club Room which was massive, had all required facilities and the best shower I have ever used in a hotel. Also had lunch in the Strip Steak Bar which was very tasty and reasonabley priced (for London!). Hotel is a slow 5 minute walk to nearest... More

Was this review helpful? Yes
London
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Reserved a Mal-Club room at £150 and was thoroughly impressed with the style and size of the room. The bed was extremely comfortable and the shower was huge! Great location and quiet room at the back of the hotel ensured a sound sleep. Attracts a young trendy crowd - would happily recommend a stay here.

Was this review helpful? Yes 1
South of England
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed for 1 night recently and overall was impressed. Rooms are a great mix of modern and classic and the USB charging points are a brilliant idea! The shower is good and the bed is comfortable but the sheets are very noisy - they sound like crisp packets! The hotel is in a great location - a quiet area but... More

Was this review helpful? Yes
Ashby de la Zouch, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Recently travelled to London for a concert at Wembley stadium and this was our first stay with Malmaison. Location is good, about 3 minutes walk from the nearest tube stadium, and is in a quiet area of the city. Arrival and check-in were both a pleasant, straight-forward experience. Staff we're very polite, friendly and thorough throughout our stay. The hotel... More

Was this review helpful? Yes
Malmaison L, Manager at Malmaison London, responded to this review

Thank you for your recent review and thank you for choosing to stay with us for your trip to London. We're so pleased that you enjoyed your time and hope to welcome you back to the London Mal soon. Best Wishes More

Southampton, United Kingdom
Top Contributor
112 reviews 112 reviews
99 hotel reviews
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I have just stayed at this hotel for the second time. Both times the service was very minimal. The first time the room was large and comfortable overlooking Charterhouse Square. The bed was one of the most comfortable ones I have ever slept in. The second time the room was the size of a shoe box. Rooms ending in 09... More

Was this review helpful? Yes
Malmaison L, Manager at Malmaison London, responded to this review

Thank you for your recent review following your second stay with us. We are sorry that it did not live up to expectations. One of the charms of Mal London is that the hotel is a Grade II listed building with character and history. This does mean that not all of the rooms are the same, they are all individually... More

Melbourne, Australia
Contributor
18 reviews 18 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Save your money and head around the corner to a better digs. The rooms at Malmaison were OK, but not at this price. Don't expect much in the way of service. Or anything. It is just an overpriced London hotel living on its name. Admittedly Charterhouse Square is lovely. That is not enough. They could not even arrange a taxi.

Was this review helpful? Yes
Malmaison L, Manager at Malmaison London, responded to this review

Dear Ian, Thank you for your feedback following your stay with us, we are sorry that we did not meet your expectations. The reception team are able to book taxis for all of our guests, depending on the time of day there can be a wait of up to 40 minutes so it is best to book in advance, or... More

Dronfield, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our third stay at Malmaison London, ; as a couple, with girl friends, as a family - and it was perfect for each. This particular stay was with our two children (15 & 11) , we were all made to feel very welcome, with exceptional care from the helpful and friendly bar man in the new cocktail bar... More

Was this review helpful? Yes 1
Malmaison L, Manager at Malmaison London, responded to this review

Thank you for taking the time to write some feedback following a plethora of stays with us! We're delighted that you have had many enjoyable experiences with us and hope we can welcome you and your family back soon. Best Wishes More

Luxembourg City, Luxembourg
Top Contributor
52 reviews 52 reviews
44 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After my prior trip to London, booked by my company travel agent, involved a sub-par hotel without a proper in room shower, I quizzed my colleagues on which hotel they use in London. Our office is in Clerkenwell, and over and over, people recommended the Malmaison. I'm happy to report I was not disapointed with the Malmaison. The room was... More

Was this review helpful? Yes
Malmaison L, Manager at Malmaison London, responded to this review

Thank you for your review of your stay with us. We're delighted to come so highly recommended and pleased that we could live up to expectations. We hope to welcome you back when you are in London next time. Best Wishes More

London
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having some cocktails at the bar!!! Newly setup joint with amazingly friendly staff and a cozy but lovely vibe !!! Anton provides !!! Great bar man !!! He fed my fiancé popcorn!!! The wine selection and DJ were a great compliment to the evening ! Yes!!!

Was this review helpful? Yes 1
Malmaison L, Manager at Malmaison London, responded to this review

Thank you for your wonderfully positive review of Stripbar & Steak. We're thrilled you had a great evening and hope to see you again soon. Best Wishes More

Senior Contributor
22 reviews 22 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This medium-sized hotel is moderately well situated one block away from Barbican tube station. It's on a small, tranquil park square surrounded by some quaint old buildings. The outside is nothing special, but on the inside the hotel is in very good shape and nicely decorated (though there is a little bit of a subtly racy theme, especially to the... More

Was this review helpful? Yes
Malmaison L, Manager at Malmaison London, responded to this review

Thank you for your Trip Advisor comments following your stay with us. We're so pleased that you enjoyed the decor of the hotel and the restaurant. The reception team do have a map of a deightful London run, should you wish to workout with a view! Best Wishes More

Owners: What's your side of the story?
If you own or manage Malmaison London, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Malmaison London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Malmaison London

Address: 18-21 Charterhouse Square, London ECIM 6AH, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Malmaison London 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Agoda, Venere, Cheap Tickets, Priceline, Tingo, Otel, TripOnline SA and BookingOdigeoWL so you can book your Malmaison London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Malmaison London Hotel London
Malmaison Hotel London
London Malmaison Hotel
Malmaison London England

110 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (60)
Viewed
Dining (3)
Viewed
Hotel & grounds (9)
Viewed
Room/suite (27)
Viewed
Bathroom (10)
Viewed
View from room (3)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (51)
Viewed
Dining (9)
Viewed
Room/suite (17)
Viewed
Pool/beach area (1)
Viewed
Bathroom (4)
Viewed
Hotel & grounds (2)
Viewed
Other (18)

Amenities

Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#193 Luxury Hotel in London #214 Romantic Hotel in London
Hotel Class
Number of rooms
97

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer