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Hotel Columbus

141 Sussex Gardens | Hyde Park, London W2 2RX, England
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Hotel Columbus
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213 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stockholm, Sweden
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

We arrived late when the reception was unmanned and had to walk to another hotel over the street to get assistance. When we got the keycard, this did not work so we had to run over the street 3-4 times to the other hotel to solve this problem. The bathroom smelled bad and the room was very warm, without any... More 

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Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had a very nice weekend with our grandchild at the hotel. I had booked a familyroom with one double and two single beds. The room was good, clean,not too small with tv, wi-fi and tea tray. Good breakfast. Very good situated with buses and underground just around the corner. The staff was extremely nice and helpful However, there are... More 

Was this review helpful? Yes 1
Yenny S, General Manager at Hotel Columbus, responded to this review

Dear guest, Thank you for taking the time to review our hotel. We understand it was very hot in London during your stay, but unfortunately we do not have air conditioning or the possibility to install one as our property is a listed building. That is the same reason why we do not have a lift either. However we are... More 

Karmiel, Israel
2 reviews
5 of 5 stars Reviewed 1 week ago

Pleasent and clean, located 5 minutes from paddington station and 10 minutes from hyde park and Oxford street. Awesome staff, friendly and accomodating made a perfect stay. Highly recommend this hotel.

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Yenny S, General Manager at Hotel Columbus, responded to this review

Dear guest, Thank you very much for your review. On behalf of all the team I would like to thank you for your kind comments towards the hotel and its Staff. We look forward to welcoming you again to Hotel Columbus. Regards, Yenny Souto Lopez General Manager More 

Norwich, United Kingdom
5 of 5 stars Reviewed 2 weeks ago

A very well run and pleasant hotel to stay at. The best part of this hotel stay was the staff who were very friendly and accommodating. The breakfast had a good selection and the staff could not do enough for you. Highly recommend this hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes
Yenny S, General Manager at Hotel Columbus, responded to this review

Dear customer, Thank you for taking the time to review our hotel after your recent visit. I am glad to hear that once again the Staff went that extra mile to make our guests feel at home while being away. We look forward to welcoming you again to Hotel Columbus in the future. Regards, Yenny Souto Lopez General Manager More 

Oxford, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

When we arrived at the hotel it was lunchtime and the guy from the reception asked us to make the payment and explained that we can go in the rooms after 15h. Ok I understand. We paid for two double rooms, I was together with my boyfriend and my parents who were visiting us for the first time. We took... More 

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Yenny S, General Manager at Hotel Columbus, responded to this review

Dear Madame, Thank you for your review. As explained to you when you were still at the hotel, we provide all our guests with an email prior to arrival where the emergency number is written. Apart from that, the information is displayed on the reception desk, on the main door of the building and in the guest directory available in... More 

Seneca, South Carolina
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here when London was experiencing record high temperatures, so I was dismayed when I realized there was no AC. It was ok though. The French doors in our room opened and it was actually quiet and cool at night. The bathroom is minuscule, smaller than a cruise ship bathroom. The breakfast was adequate but basically just cereals, fruit,... More 

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Yenny S, General Manager at Hotel Columbus, responded to this review

Dear guest, We hope you had a safe journey back home. We appreciate your comments about the hotel and we will be using your feedback to make some improvements in the future. I would like to thank you on behalf of the Staff for your kind compliments towards them. If you would like to discuss anything in further detail, please... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Columbus Hotel is lovely! You won't find anything so good for this price. The location is great (super close to paddington tube station) and the personnel is very kind and friendly: special mention to Victor, a super nice portoguese guy at the reception! We had great time dealing/chatting with him! It's not common to find this warm treatment in... More 

Was this review helpful? Yes
Yenny S, General Manager at Hotel Columbus, responded to this review

Dear Sir, Thank you for your review and for the compliments to Vitor. I am glad you had a pleasant stay with us, especially by feeling welcome and taken care of by one of our friendly members of the Staff. We look forward to welcoming you again in the near future. Regards, Yenny Souto Lopez General Manager More 

Milan, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a great weekend in London in July 2015 with few friends and chose this Hotel as our headquarter. Customer care has been perfect right from the start, due some issues with my credit card: had clear, quick and very kind replies by Vanessa via email and everything went fine. The room is much better than average hotel room in... More 

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Yenny S, General Manager at Hotel Columbus, responded to this review

Dear Sir, Thank you for taking the time to review our hotel. We are very happy to hear that you enjoyed your stay with us. On behalf of my colleagues, I would like to thank you for your kind compliments to Vanessa and Vitor. As the manager, it is very important for me to know that the Staff is doing... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

We were attending a BST concert in Hyde Park and the hotel is located a short 5 mins walk away, perfect for stumbling home at the end of the night! The rooms were in need of updating as some of the facilities looked a little tired and worn but the room was clean, had everything we needed and the bed... More 

Was this review helpful? Yes
Yenny S, General Manager at Hotel Columbus, responded to this review

Dear Madame, Thank you for taking the time to review our hotel and for your kind compliments to the Staff. We are happy to hear that you would stay with us again and also, that you would recommend us. I would like to mention that the hotel was redecorated a year ago. All beds, mattresses, pillows, curtains and carpets were... More 

Dubai, United Arab Emirates
Level Contributor
96 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is ok. Single room is extremely small which I guess ps ok given that you won't be in the room much. Breakfast was too late on the days I stayed as I had to get moving before it started at 8am. Staff friendly and location is very good. Breakfast is nothing great. Nice row of places on way... More 

Was this review helpful? Yes
Yenny S, General Manager at Hotel Columbus, responded to this review

Dear Sir, Thank you for your review about our hotel. I would like to explain that as most of the hotels in Sussex Gardens, our hotel used to be a Victorian house, hence the reason the rooms are compact. Regarding your comments about the breakfast, please note that we provide a complimentary Continental breakfast with plenty of choices: different types... More 

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