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Alexandra Hotel

2.0 of 5
1 Sussex Place | Hyde Park, London W2 2RY, England
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Alexandra Hotel
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544 reviews from our community

Traveler rating
    23
    106
    204
    112
    99
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112
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20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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ellesmere port wirral
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Just spent two nights at this hotel. Booking in was ok. The receptionist first gave me a key to a room over the road but after reading reviews I asked for a room in the main building. When we got the room it was minute....a window looking right onto a wall with a bathroom that was the smallest ive ever... More 

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Edinburgh, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

I wasn't expecting anything fancy but I did not expect to be sent across the road to another building that has definitely seen better days. Thankfully we were on the ground floor as there was no lift. To say the rooms are basic is an understatement. Storage space very limited and nowhere to put toiletries. Décor very old and worn... More 

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dublin
Senior Contributor
28 reviews 28 reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location is great! Near paddington underground. That's all what I needed. Safe area. Very easy to get around. Grocery shops outside. That was a plus. Customer service was good. Rooms were ok and tidy. Good for the price you pay. Would go back.

Was this review helpful? Yes 1
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Firstly location is amazing, in the centre of Paddington, where you can find nice restaurants & great pubs. Staff were... Ok. They weren't rude, but not friendly. The complementary Continental breakfast is what you expect with free breakfast, heaps of variety for continental, great to start the day with. BUT... I have never, ever been to a hotel/hostel that has... More 

Was this review helpful? Yes 2
Cardiff, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 11, 2015

Booked as part of a theatre package. Basic but clean,bathroom a little tired. Comfy bed,should have a mattress cover though. Breakfast pretty good,only criticism would be that the yogurts need to be kept chilled and not left out on the table top. Staff were helpful.

Was this review helpful? Yes 2
Central U.K.
2 reviews
1 of 5 stars Reviewed March 11, 2015

Dirtiest hotel I have ever been in.Drugs paraphinalia such as needles and burnt tin foil on wire roof area immediately outside window of room 211. Mattress cover on bed badly stained etc etc. Changed to room 230 after we complained and found mould in shower, dirty walls and filthy carpet which was stained with God knows what. We checked out... More 

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Blackburn, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 10, 2015

We were transferred here at the last minute after originally booking at The Bayswater Inn we found the night time receptionist very poor and unhelpful . We were directed to a room across the street on the 3rd floor. The stairs were narrow and steep and the room was very substandard.

Was this review helpful? Yes 2
Coventry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 25, 2015

What can I say. We stayed in Room 336 and was told there was no lift on this part of the building. So we pulled our suitcase up 4 flights of stairs and found our room to be no bigger than the space under your stairs and dated like your great granny betty had had a go at decorating. We... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 20, 2015

For a central London hotel we were sceptical about whether such a relatively cheap hotel would match up to our expectations. We were really pleased in every respect. Position was great, our room at the top of the 'annex' was quiet, clean, comfortable and well decorated. The en suite shower room was good with masses of very hot water in... More 

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Banbury, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 16, 2015

My husband and I stayed at this hotel last week FREE as part of a theatre deal. We were concerned having seen the reviews on this site, so went there early before the theatre to check it out, in case we were not happy. We need not have worried. The staff were very helpful and polite. The room was clean... More 

Was this review helpful? Yes 2
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