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All 1,073 London hotels

Crowne Plaza London - Docklands

4.0 of 5 Hotel   |   Western Gateway | Royal Victoria Dock, London E16 1AL, England (East End / East London)
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76%
Ranked #239 of 1,073 hotels in London
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars Reviewed July 10, 2012
mousepractice Swansea, United Kingdom
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989 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza London - Docklands
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Swansea, United Kingdom
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 10, 2012

This ia a lovely hotel but it's hardly central London. It's in the Docklands area and is only 5 minutes walk from the DLR service, which then connects with the tube at Tower Hill. Not too bad a journey. The hotel itself is lovely and has a spa, pool, restaurant and bar. Unfortunately we only stayed for one night and... More

Was this review helpful? Yes
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, Thank you for your stay at Crowne Plaza Docklands and for taking time to send us great feedback. I sincerely apologize for the inconvenience caused to you as a result of the air conditioning upgrade work going on during the period of your stay. I am delighted to inform you that the air conditioning upgrade work has been... More

Newcastle upon Tyne, United Kingdom
Top Contributor
75 reviews 75 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 9, 2012

I stayed at this hotel on business in October 2011 with a group of about 15 and was very impressed. We were originally going to book the Ibis hotel next door but glad we paid a bit extra for this one. For a city break to London, I'm not sure this would be the best location - the DLR does... More

Was this review helpful? Yes
Management response:

Dear Reviewer Thank you for your feedback. I am pleased that you decided to chose us over the other hotels in the area. Here at the Crowne Plaza Docklands we do appreciate a guest's feedback and we try and endeavour to improve with every review that we receive. Rest assured your comments will be shared with the team and hopefully... More

Edinburgh
Senior Contributor
42 reviews 42 reviews
37 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 9, 2012

stayed here recently for a trade show. im trying to think what to write about the place, was it good ,was it bad? overall an accptable hotel as hotels go. Staff not to friendly room ok (it was a suite) would I go Back ? probably not, as you were treated as a number and not a guest. Also why... More

Was this review helpful? Yes
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, Thank you so much for taking time to send us feedback on your stay. please accept my apologies for the inconvenience caused to you during your stay. Rest assured that all the areas you touched on have been taken up seriously and refresher training are ongoing for all staff to enable us improve and deliver the best service... More

Sydney, Australia
Top Contributor
352 reviews 352 reviews
66 hotel reviews
1,548 helpful votes 1,548 helpful votes
5 of 5 stars Reviewed July 9, 2012

We flew into London at 6.30 am and arrived at the Hotel around 10.am we had booked and I am a Platinum Priority Club member but that sometimes dosnt mean much, but on this occasion the staff could not have been nicer, we met a lovely and I am sorry i didnt write here name down, but I am sure... More

Was this review helpful? Yes 3
Management response:

Dear Reviewer Thank you for your nice comments about the hotel. I am glad you enjoyed your stay with us. I will be sharing your feedback with my team here and I can already tell you that they should be as pleased as I am after seeing this. Thank you again and we look forward to hosting you back here... More

London, United Kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 3, 2012

Stayed here over Easter and had a fantastic time. Great food, excellent service at breakfast which is very difficult to get at a hotel and the bar was open until late with flawless service! Swimming pool is a must - Thank you for a wonderful time!

Was this review helpful? Yes
Management response:

Dear Reviewer Thank you for your feedback. I am glad your enjoyed your stay at the hotel. I also appreciate you felt that the services provided were good and to your liking. Rest assured your valued comments will be shared with the team. Finally please do visit us again. It'll be great to have you back. Thank You Yours sincerely... More

Swindon, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 2, 2012

we arrived at the hotel far too early for the normal check in. The check in staff could not have been more helpful and within an hour, and way before the normal check in time we had our room allocated. More to the point, a room with a view.........Bonus!!!!!!!. We couldn't fault the service and the breakfast was Fab. Can't... More

Was this review helpful? Yes 1
Management response:

Dear Reviewer, What a way to begin a new month with such fantastic review of your recent stay at Crowne Plaza Docklands. I have passed your your lovely comments to the rest of the team who are so delighted about to learn this. It is worth emphasizing that comments from customers like you is a big motivation to us and... More

Belfast, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed July 2, 2012

I stayed at this hotel June 25th - June 30th. We had a family room one double bed and one sofa bed. Room was fine housekeeping did a very good job at keeping it clean and spotless the big issue was no air conditioning in the room. At night it was like a sauna. The first night there we couldn’t... More

Was this review helpful? Yes 3
Management response:

Dear Reviewer, Thank you for taking the time to givesuch constructive feedback on your stay at The Crowne Plaza London Docklands. I sincerely apologize that we did not meet your expectations during your stay. We have been upgrading our air-conditioning system which has resulted in the shutting down of the mains. We have tried to reach as many of our... More

Oxford, United Kingdom
Top Contributor
146 reviews 146 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed June 26, 2012

Very convenient for the London Excel, comfortable beds (and, surprisingly, floors for those attempting to cheat the system). Pleasant and, more importantly, efficient staff. Stayed here many times and have never had great cause for complaint.

Was this review helpful? Yes 1
Management response:

Dear Reviewer, I am so pleased that you have taken time to share such amazing feedback on your stay at Crowne Plaza Docklands. I would also like to commend your loyalty to our brand. I have passed your fantastic comment to the entire team who are delighted with your feedback. Comments like these offer us great motivation to continually deliver... More

Brighton, England, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 25, 2012

I stayed in this hotel with two family members for a birthday as part of a theatre trip. Checking in wasn't a great experience....despite plenty of staff walking around and sitting in the office we waited about 5-10 minutes before being attended to, only to be told a room wasn't ready. Check-in was 2pm and we arrived at 2:30pm so... More

Was this review helpful? Yes 1
Management response:

Dear Reviewer, I would like to thank you for your stay at Crowne Plaza Docklands hotel but as well as taking time to share with us your experience during your stay. I am very disappointed that your rather enjoyable stay has been mared by some pitfalls in our service. I have passed on your comments to all heads of departments... More

Bromley, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2012

We stayed here for 2 nights just to have a weekend break doing all the 'touristy' things we should have done over the years. The hotel was easy to get to by DLR and the trains run very regularly. The location is quiet with some great views of docklands. The airport is nearby but we didn't hear a thing. Our... More

Was this review helpful? Yes 1
Management response:

Dear Reviewer, I would like to thank you for taking the time to share wonderful experience of your recent stay at Crowne Plaza Docklands.I will certainly pass your feedback to the team who would be delighted to hear this. I am so very pleased that you had such a memorable stay with us. Please also note I and my team... More

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Additional Information about Crowne Plaza London - Docklands

Address: Western Gateway | Royal Victoria Dock, London E16 1AL, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London - Docklands 4*
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Also Known As:
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London - Docklands England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#11 Green Hotel in London #167 Luxury Hotel in London #190 Romantic Hotel in London #190 Business Hotel in London #205 Family Hotel in London
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza London Docklands , a unique, contemporary hotel overlooking Royal Victoria Dock.We are walking distance from ExCeL Exhibition Centre (West) and just minutes from the financial district of Canary Wharf & the City of London. London City Airport is a 5 minute ride away & the O2 in Greenwich & Tower of London can also be easily reached. The hotel is located next to Docklands Light Railway(DLR) station Royal Victoria, which connects after one stop with the Jubilee Line, at Canning Town, into Central London or Stratford.The hotel boasts its own Meeting Success Centre, with 9 meetingrooms accommodating up to 275 delegates including a dedicated Executive Boardroom.We offer today's business and leisure travellers dependability, friendly service and the latest in designer-led facilities at excellent value rates. We can't guarantee the weather in England, however we can guarantee the quality of our 'Make It Happen' service and our world-renowned breakfast buffet.The hotel houses a busy, contemporary bar and lounge and a restaurant accessable from the avenue or from the hotel Reception. The Quad Club offers guests a purpose-built health and fitness facility, with an indoor pool,jacuzzi, sauna, steamroom and the latest gym equipment Please note: opening times of the leisure club may vary seasonally. The hotel is located in the East of London - host to the 2012 Olympics. ... more   less 
Number of rooms
210

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