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Crowne Plaza London - Docklands

4.0 of 5 Hotel   |   Western Gateway | Royal Victoria Dock, London E16 1AL, England (East End / East London)
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Ranked #248 of 1,054 Hotels in London
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars Reviewed November 4, 2012
StephLeam88 Leamington Spa, England, United Kingdom
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza London - Docklands
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Leamington Spa, England, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 4, 2012

Fantastic hotel. Restaurant food was amazing and great service. Reception staff, in fact all staff very friendly and welcoming. Only downfall close to London airport so noise from over head planes was very noticeable! DLR was very close, 2min walk and had a local shop which was useful. Room was stunning and bathroom more so. Room cleaned perfectly and very... More

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, Thank you for your great feedback and for your stay at Crowne Plaza London Docklands. My team is very excited after reading your review and hope to have another opportunity to serve you soon. For your future stay you could also purchase the £10.00 breakfast voucher at the reception on arrival. Thank you once again and look forward... More

London
Senior Contributor
44 reviews 44 reviews
38 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 4, 2012

Lovly hotel I stayed on the top floor the room is very big and bathroom is ok. Tesco is next door and other little shops. Next to Poplar station on the DLR and the new emirates cable car which takes you from south London to East lonon in 10mins. Great view you can see Straford . Also great stay if... More

Was this review helpful? Yes 1
DGMLondonDocklands, Guest services manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, Thank you for your fabulous comments of your recent stay at Crowne Plaza Docklands. Even though we have one best locations, we still dont take the satisfaction of our guests for granted and we do all it takes to ensure they have a great stay with us. I am happy that your review confirms this . I look... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 4, 2012 via mobile

Hotel was beautiful, staff very good, helpful and friendly especially at check. The room had the comfiest bed I have ever slept in !! The only downside to this hotel was the restaurant was that cold I had to eat my meal with my coat on, not very romantic for your anniversary.

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, First of all, a belated Happy Anniversary to you! Thank you for choosing to celebrate it at Crowne Plaza Docklands. I appreciate all the wonderful comments about our staff, restaurant food and the hotel and sincerely apologize for the inconvenience caused by the cold. Our maintenance team have looked into the cause and resolved it, its now much... More

Blackwood, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 3, 2012

Check-in was very smooth. The staff were excellent. The hotel room was clean and spacious. The restaurant food was very tasty - both in the evenings and breakfast. However, my biggest complaint was the lack of heating in both the room and generally throughout the bar and restaurant area. Also the window in our room (number 5027) was draughty and... More

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviwer, Thank you for your recent stay at Crowne Plaza Docklands and for sharing your review with us. I have forwarded your feedback especially with heating in your room to maintenance who have looked into it and resolved. I want to thank you for bringing this to our notice as it has enabled us to do a thorough check... More

Fareham
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 2, 2012

A very busy hotel with a small check in area that does not appear to have enough staff to cope. Check in took about 20 minutes as room was not ready even though we arrived at the allocated check in time. Hotel room was spotless with everything that was required supplied. We did eat lunch in the grill but nearly... More

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, It was a pleasure to have had you stay at Crowne Plaza Docklands and also for taking time to share your experience. We have taken note of both the positive comments and the constructive critisicm on the price of the restaurant meal. We need these feedbacks to help us improve so that our guests will be satisfied. I... More

Telford, United Kingdom
Contributor
17 reviews 17 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 2, 2012

We arrived just after 3pm on Sun 28th Oct and stayed until 31st. Quick and very friendly, efficient check in. Staff couldn't be more helpful, truly wonderful! Room was clean and roomy. We were lucky enough to have a room on the top floor overlooking the docklands. And what a view it was! Bed was very comfortable, plenty of space... More

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, Thank you for choosing to stay at Crowne Plaza Docklands and also for taking time to share your wonderful comments. I have forwarded your beautiful review to the rest of team who are delighted about it. Heartwarming feedbacks such as yours serve as a great motivation for our team and I am glad you enjoyed your stay with... More

Montreal, Canada
Top Contributor
51 reviews 51 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 1, 2012

We stayed at the CP Docklands at the beginning of October. The area around the hotel is very intriguing: sometimes very nice with the Excel Center or just the surrounding hotels, sometimes a bit more "dodgy", as you get closer to the Jubilee line subway stop... As per the hotel itself: very efficient check-in, curteous and polite. We had a... More

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, I am very delighted to read your detailed feedback and want to thank you for choosing to stay at Crowne Plaza Docklands. I have forwarded your beautiful review to the rest of team who are delighted about it. We know we our hotel has a good location, but we still ensure that we do our very best to... More

Kettering
Top Contributor
96 reviews 96 reviews
85 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 27, 2012

Stayed one night for event next day at ExCel arena. Was decent standard - room good size (got twin not double annoyingly), bed comfortable. Bit dark, but lots of side lights. Bathroom was average, tasteful decor. Great large desk with lots of plug points - 2 hrs free internet but was slow so upgraded for TV/internet package at £21.99 -... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer Thank you for your review. We have seen your comments with interest. I am glad that you were pleased with your room although I have taken notes of your comments about it being dark. I have also noted your suggestions about internet and about the smell of swimming pool. Please be assured that we will be communicating these... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 27, 2012

I stayed here in April 2012 because my workplace had an event at the excel centre. Check-in was smooth, the beds were nice and comfortable and the breakfast staff were very helpful and hardworking. I would definitely recommend this hotel for a lovely nights rest when around the docklands area.

Was this review helpful? Yes
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, I am very delighted to read your feedback and want to thank you for choosing to stay at Crowne Plaza Docklands. Our aim is always to deliver exceptional service and for this reason, our staff are given the necessary training they need to deliver. I am glad that this has made an impact. I look forward to welcoming... More

Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed October 19, 2012

1st time using this hotel,as part of a business trip while working in canary wharf, the staff were excellence especially a lady called Samia who was on reception, she was very friendly professional and attentive to any request i made. The hotel itself very clean excellent service, breakfast was very good, for the price although that was included in my... More

Was this review helpful? Yes
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer Thank you for your lovely comments. I am glad you were pleased with the hotel. We have shared your comments with the team here both in the Reception and Restaurant. We look forward to welcoming you back here in future. Kind Regards Mohammad Masihuddin Guest Services Manager More

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Additional Information about Crowne Plaza London - Docklands

Address: Western Gateway | Royal Victoria Dock, London E16 1AL, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London - Docklands 4*
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Also Known As:
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London - Docklands England

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