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Crowne Plaza London - Docklands

4.0 of 5 Hotel   |   Western Gateway | Royal Victoria Dock, London E16 1AL, England (East End / East London)
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Ranked #262 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed April 25, 2012
Jamie_West_Yorks West Yorkshire, UK
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza London - Docklands
See the most recent reviews
West Yorkshire, UK
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 25, 2012

I stayed at this hotel while working nearby. I have stayed here before so knew pretty much what to expect. There is a car park at the rear of the hotel and there always seems plenty of spaces available. Check in was easy and with no problems. The room I had been allocated was on the 2nd floor overlooking the... More

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, It was a pleasure to have you choose our hotel for your stay. I would also like to thank you for taking time to send us feedback on your stay. Your comments have been taken on board. There is currently an on-going refurbishment in both the interiors and exteriors of the property. I appreciate your concern over the... More

Northampton
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 24, 2012

Chose the CP London Docklands as my partner was running the london Marathon and easy access to London Excel. We only stayed one night but what a delight, check-in was smooth and easy and were welcomed by a smiley receptionist. The room was nice and had plenty of space to wander about without bumping into beds, desks etc. Only downside... More

Was this review helpful? Yes 1
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, I would like to thank you for choosing to stay at the Crowne Plaza London Docklands, also for taking the time to leave us such positive feedback which I will ensure I pass on to the team. It makes us proud to hear that you are so happy with the service received and also especially having the best... More

Cheshire
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 24, 2012

Stayed at this hotel for 3 nights, as my husband was running the London Marathon. When we checked in we were given a room at the front of the hotel on the second floor. Nice room with lovely view. Only problem was there was a wedding reception on the Saturday night on first floor which we were not informed about.... More

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, I would like to thank you for choosing our hotel for your recent stay and also sending us your feedback. I would like to apologize for the inconvenience caused you during your stay as a result of the event and assure you that we do have the comfort of our guests at heart. The hotel was unfortunately close... More

Dubai, United Arab Emirates
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 23, 2012 via mobile

I stayed here for 2 nights with a friend as I was running the London Marathon. It was a nie hotel and well located but disappointed that there was no wifi in the rooms and in addition there was only 30 minutes free. I just expect something better at these hotels as we do pay a lot of money to... More

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, I want to thank you for your recent stay and sending your feedback. I have passed on your feedback and will be discussed at management level. We do provide every guest with a 30 minutes complimentary internet access everyday and guests can also access internet via the cable connection in their rooms. We are in the process of... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 23, 2012 via mobile

The hotel is set in a desirable location just a few minutes walk from Royal Victoria DLR - enabling quick and easy access to the centre of London. Initial thoughts upon arrival were positive, a professional looking foyer, bar and restaurant greet you. Room was average, clean and accommodating but nothing to set it apart from the norm. View over... More

Was this review helpful? Yes 1
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, I want to thank you for choosing our hotel for your recent stay and sharing with us your experience. Your comments have been taken on board and have been discussed at management level especially with regards to the noise from the aeroplanes. All our windows are double glazed. I hope you choose to give us the opportunity to... More

Hatfield, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 22, 2012

We stayed at the Crowne Plaza for a night only. The hotel was nice, good customer service and a decent room. However it might be useful to inform the customers that the fridge only works if the key is inserted in the hole (not very feasible if you have to often leave the room yet keep your drinks cool). The... More

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, Thank you for choosing our hotel for your recent stay and also for taking time to send us your feedback. Our aim is to offer all our guests the best service and as such we do appreciate your honest review. I would like to advise that for your next stay you may like to ask for an additional... More

Ayrshire, Scotland
Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 22, 2012

I spent a weekend in London with friends and we stayed overnight at the Crowne Plaza, Docklands. I would highly recommend the hotel. I am a priority club member so always try to stay in Holiday Inn or Crowne Plaza. I was upgraded to a junior suite - corner room with balcony overlooking river. The room was spacious, modern and... More

Was this review helpful? Yes 1
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, I would like to thank you for taking the time out of your busy schedule to give us feedback on your recent stay with us. I am also very delighted to know that you will stay with us again in the future. Your comment has been passed on to the rest of the team who I am sure... More

Northern Ireland
Top Contributor
62 reviews 62 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 21, 2012

We recently spent a lovely weekend in London at the Crowne Plaza, London Docklands. I would highly recommend this hotel to anyone, whether it's a weekend or longer stay. The train stop is just at the back of the hotel, for travel into the city, it couldn't be easier. Our room was immaculate and the meals are lovely. We went... More

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DGMLondonDocklands, Assistant Front Office Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, I would like to thank you for taking the time out of your busy schedule to give us feedback on your recent stay. I am also very happy to know that you will come back in the future. I will pass your comements onto the rest of the team who will I am sure like to join me... More

Stirling, United Kingdom
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 21, 2012

I stayed at CP London Docklands in early April. Was greeted as a PC member by a lovely check in assistant and was given an upgrade to executive room. Room was clean and modern, and bed was exceptionally comfortable. I was bowled over by the service of the staff and will decimate ly stay here again. My only complaint -... More

Was this review helpful? Yes
DGMLondonDocklands, Assistant Front Office Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, I would like to thank you first of all for choosing to stay at the Crowne Plaza London Docklands, also for taking the time to leave us such positive feedback which I will ensure I pass on to the team. It is extremely good to hear that you are so happy with the service received. I would like... More

Suva, Fiji
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 16, 2012

Very nice location and rooms..just needed a little bit more attention to detail. e.g water not restocked in the room until requested..

Was this review helpful? Yes
DGMLondonDocklands, Assistant Front Office Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, I would like to first of all thank you for choosing the Crowne Plaza London Docklands for your booking needs and secondly for taking the time to forward such positive comments about your recent stay. I am happy that you had an enjoyable stay. In regards to the minibar water not being restocked I will certainly let the... More

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Additional Information about Crowne Plaza London - Docklands

Also Known As:
Crowne Plaza London - Docklands Hotel
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands
Crowne Plaza London
Crowne Plaza London - Docklands England
Address: Western Gateway | Royal Victoria Dock, London E16 1AL, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#177 Luxury Hotel in London
#235 Business Hotel in London
#251 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London - Docklands 4*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza London Docklands , a unique, contemporary hotel overlooking Royal Victoria Dock.We are walking distance from ExCeL Exhibition Centre (West) and just minutes from the financial district of Canary Wharf & the City of London. London City Airport is a 5 minute ride away & the O2 in Greenwich & Tower of London can also be easily reached. The hotel is located next to Docklands Light Railway(DLR) station Royal Victoria, which connects after one stop with the Jubilee Line, at Canning Town, into Central London or Stratford.The hotel boasts its own Meeting Success Centre, with 9 meetingrooms accommodating up to 275 delegates including a dedicated Executive Boardroom.We offer today's business and leisure travellers dependability, friendly service and the latest in designer-led facilities at excellent value rates. We can't guarantee the weather in England, however we can guarantee the quality of our 'Make It Happen' service and our world-renowned breakfast buffet.The hotel houses a busy, contemporary bar and lounge and a restaurant accessable from the avenue or from the hotel Reception. The Quad Club offers guests a purpose-built health and fitness facility, with an indoor pool,jacuzzi, sauna, steamroom and the latest gym equipment Please note: opening times of the leisure club may vary seasonally. The hotel is located in the East of London - host to the 2012 Olympics. ... more   less 
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