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Crowne Plaza London - Docklands

4.0 of 5 Hotel   |   Western Gateway | Royal Victoria Dock, London E16 1AL, England (East End / East London)
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Ranked #265 of 1,063 Hotels in London
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars Reviewed January 18, 2013
SEB5 Sydney, Australia
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1,052 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza London - Docklands
See the most recent reviews
Sydney, Australia
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 18, 2013

We recently stayed at this hotel for 1 night as we were flying out early the next day. We had a very good experience, with a quiet room, on site taxi company for traveling to the Airport and quality service when needed. A great option if looking for an Airport Hotel.

Was this review helpful? Yes
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer Thank you for your feedback. We appreciate that you chose us to say with us during your recent stay before your early morning flight. I am pleased to hear that you found the hotel room and services comfortable. We look forward to seeing you again soon. Kind regards M Masihuddin More

Uffculme, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 17, 2013

Recently returned from a stay at this hotel. Booked through 'hoteldirect.co.uk' 18 days before and even emailed this hotel direct to confirm my booking details which they confirmed 10 days before my stay. Arrived to be told "all double rooms, booked, the hotel is full because of the boatshow. I can offer you a twin room?" When I enquired why... More

Was this review helpful? Yes
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer Thank you for your feedback. I am sorry to hear that your original room request wasn't honoured at check in. I also would like to apologise that the team couldnt offer you a better alternative room. Please remain assured that I have forwarded your comments to both the reservations team and the front desk team to look into.... More

Penarth, United Kingdom
2 reviews
5 of 5 stars Reviewed January 17, 2013

Attended the London Boat Show at the Excel centre and Clipper Challenge venue in St Katherine's Dock last weekend. Originally staying for one night but stayed another night so I could explore the area further - there's so much to see and do. From arrival, made extremely welcome. I too was upgraded into a fabulous room. Hotel facilities spot on... More

Was this review helpful? Yes
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer Thank you for your lovely feedback. I am pleased to know that you enjoyed your stay here and you found the area worth exploring. I am glad that you also found the services and the hotel spot on. I will pass your regards to the member of the front office team member personally. We look forward to welcoming... More

Oxford, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 16, 2013

I stayed in feb 2012 for a birthday treat and it was perfect. Polite hotel staff and very helpful, booking transport etc and helping with directions. Very clean rooms, nice views and good bar. Overall it was a very nice stay.

Was this review helpful? Yes
DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer Thank you for your lovely comments. I am pleased to know that you were happy with our rooms and the bar. I see it's been a while since you stayed with us. We look forward to welcoming you back soon. Yours sincerely M Masihuddin More

Southampton
Senior Contributor
42 reviews 42 reviews
35 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 13, 2013

This flying visit got off to a great start when I was checked in by the very friendly and helpful Samia Harwood, who advised me that I had been upgraded to an ever better room, even though I was already on a really cheap deal booked via lastminute.com the previous month. The room, (on the second floor, facing a building... More

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DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer Thank you for your lovely comments. I have noted my colleagues name as you mentioned I will share this with her. I am pleased to know that you liked the hotel and also that you found the bedroom comfortable. I have also communicated your feedback about your breakfast to our restaurant team to be looked into. In the... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 12, 2013

I stayed at this hotel for two weeks. I had a "VIP" treatment because a colleague of mine referred me. There is a free shuttle service to Canary Wharf, which is where I worked at the time, you only needed to reserve a spot at the frontdesk the day before, there are only 6 spots per time slot (they run... More

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Anthony Sean Thank you very much for taking the time to write such an encouraging feedback on your recent stay at Crowne Plaza Docklands. Your comments have been passed on to the rest of the team who am sure are very pleased with your appreciation of our hotel. We pride ourselves on personal service, cleanliness, attention to detail and... More

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 11, 2013 via mobile

My daughter and I recently stayed at the Crown Plaza for a girly shopping and lunching weekend. The hotel was superb, we had a really lovely room, comfy beds, it was sparkling clean. The staff were all very friendly and couldn't do enough for us. We thoroughly enjoyed our stay and will not only recommend this fine hotel to all... More

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Cherished Guest, What a way to start the year! Fabulous feedback from fabulous guests such as you! Thank you so much for taking time to post this comment. The team is very pleased to know that you greatly appreciate thier service. We look forward to welcoming you back to Crowne Plaza Docklands. Warm regards, Patience Eshun Guest Services Manager More

Rome, Italy
1 review
5 of 5 stars Reviewed January 10, 2013

This was my first stay at the hotel and i must say i WILL BE BACK ! Checking in was prompt and the young woman checking me in had a welcoming smile. My room was beautiful, comfy bed, well stocked bathroom and loved the decor was original and i must say haven't seen many hotels with these colors used in... More

Was this review helpful? Yes
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Cherished Guest, Happy New Year!! Many thanks for your lovely feedback on your stay at Crowne Plaza Docklands. I am particularly pleased that your stay with us gave you a great start to the year. One of the qualities we instill in our team members is to deliver excellent quality service with a personal touch and am glad you... More

Stafford, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2013

I usually stay away 4 nights a week on business in the London area and this was the first time I have stayed at the Crowne Plaza Docklands but certainly will not be the last. Great service, great location, good room with a city view and a special mention to Kelly on reception who was pleasant, kind and very welcoming.... More

Was this review helpful? Yes
DGMLondonDocklands, Guests Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Cherished Guest, Happy New Year ! Its really lovely to receive such fantastic feedback about your stay at Crowne Plaza London Docklands. The entire team are chuffed with your comment and can't wait to have you back. Thank you once again and look forward welcoming you back to your second home. Kind regards, Patience Eshun Guests Services Manager More

London, England, United Kingdom
1 review
5 of 5 stars Reviewed January 3, 2013

I stayed at the Crowne Plaza Docklands for one night and I was extremely impressed with the high quality level of service! The staff were very friendly and welcoming as well as helpful with everything including breakfast times to getting us a taxi before we even had to ask. Our rooms were amazing with great views, clean and with a... More

Was this review helpful? Yes
DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer Thank you for your lovely comments. I am glad that you liked the hotel and its services. Yes the hotel is overlooking the Royal Victoria Dock and hence some rooms have spectacular views. We look forward to seeing you again soon. Yours sincerely M Masihuddin More

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Additional Information about Crowne Plaza London - Docklands

Address: Western Gateway | Royal Victoria Dock, London E16 1AL, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London - Docklands 4*
Number of rooms: 210
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Also Known As:
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London - Docklands England

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