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Crowne Plaza London - Docklands

#295 of 1,049 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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Western Gateway | Royal Victoria Dock, London E16 1AL, England
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Crowne Plaza London - Docklands
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Ranked #295 of 1,049 Hotels in London
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars Reviewed August 31, 2013
Andrew_Page84 Southend-on-Sea, United Kingdom
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1,225 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza London - Docklands
See the most recent reviews
Southend-on-Sea, United Kingdom
Contributor
19 reviews 19 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 31, 2013

My wife and I stayed here for 1 night on 10th August (Only just got round to writing a review!) and could not fault the hotel at all. The rooms were spotless, and very comfortable. staff were very friendly and nothing was to much trouble. There was a bit of confusion at check in as we had booked via last... More 

Was this review helpful? Yes
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear AndrewUK84, Thank you so much for taking the time to leave your feedback following your recent stay at The Crowne Plaza London Docklands Hotel. I was delighted to read that you and your wife enjoyed your stay with us and the facilities in the hotel. I have passed on your kind words to our fantastic Team and I do... More 

Coventry, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 31, 2013

I Booked this hotel at the docklands due to an event an the excel center, Perfect location if your looking at visiting the excel center. Next to a Tesco express which is convenient, there are a few shops, cafes and restaurants around the area. Not far to walk to the DLR station, its easy to get from the center of... More 

Was this review helpful? Yes
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, Thank you so much for your rave review of our hotel following your recent stay with us at the Crowne Plaza London Docklands. We try our very best to WOW every guest of ours with excellent customer service, on top of the wonderful rooms and amenities that we offer. We are so happy that you found our location... More 

Essex
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 30, 2013

We checked in late afternoon as had visited Greenwich during the day. Before visiting Greenwich and before the check in time of 2pm we were able to leave the car in the car park which was a bonus. The hotel is easy to find and parking was £16 per day and after check out time you can leave your car... More 

Was this review helpful? Yes
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, I am delighted to learn that you loved your stay and sad as well that you could not stay longer as you would have wished. Your wonderful feedback has been shared with the rest of team who are very pleased to know that they helped make your stay amazing. I must apologise for the inconvenience caused by the... More 

Norwich
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 28, 2013

Hotel is great shame there is not much around in the of restaurants which is my only criticism. Hotel is lovely and staff were attentive and helpful. Lots of the facilities on site and not far from the DLR line. Also have a great night sleep

Was this review helpful? Yes
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer Thank you for recent stay at Crowne Plaza Docklands and for sharing your experience with us. I have passed on your review to the team who are delighted and am sorry the restaurant did not meet your expectation. We will be happy to make the restaurant a place you will want to be and would appreciate feedback on... More 

Preston, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 27, 2013

Very helpful staff. Lovely room which was spotless. Very comfortable beds. Very good quality breakfast. Less than 2 mins walk to the docklands railway which provides excellent transport links to London. Would definitely stay here again and would recommend this hotel without hesitation.

Was this review helpful? Yes
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, Its a such a delight to read wonderful reviews of our guest such as yours and as such I want to thank you for taking time to share your thoughts on your recent bank holiday stay with us. We always aim to please our guests whenever they are with us and all our team training and facility maintenance... More 

London, United Kingdom
Top Contributor
138 reviews 138 reviews
44 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed August 27, 2013

This was my second weekend annual event at this hotel in four months - of all the hotels in all the cities in the UK, both (not-for-profit) organisations had selected the Crowne Plaza Docklands. At least this time I knew the way, but it was more inconvenient this time in that there were no through DLR trains from Bank mid-late... More 

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, Thank you for taking time to share such an honest review of your stay especially seeing that this is your second review of our hotel. I am pleased to confirm that your feedback has been taken on board and all departments concerned have been notified and immediate actions are being taken to improve on the areas of concern... More 

Blackpool.
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 26, 2013

Checked in on Sunday 25th August 2013.. The Hotel was spotlessly clean and all the staff were friendly happy and smiling and very helpfull. Myself and my daughter were entertaining at the hotel that evening and we were amazed that the Porter actually helped get our equipment in... Our room was great had everything except a proper shower.. It was... More 

Was this review helpful? Yes
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, Thank you for taking time to share your feedback on your recent stay at Crowne Plaza London-Docklands. I am delighted to learn that you had an excellent stay with us. I have passed on your feedback to the rest of the team who are thrilled with the review. Our aim has always been to please our guest and... More 

London
Contributor
15 reviews 15 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 26, 2013

A nice location by the dock, but a 4 star hotel providing one star service. We stayed 2 nights as part of a large group booking, our room although nice was not made up, when we phoned Reception we were accused that we must have put the do not disturb sign on the door - we didn't, after an argument... More 

Was this review helpful? Yes
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, Thank you for taking the time to send us this review of your recent stay at Crowne Plaza London Docklands. I was very disappointed to learn of the poor experience you had during your stay especially with your room not made up, interaction with reception, bar service as well as the inaccuracy of bill you received, as I... More 

Saudi Arabia
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 24, 2013

With our two young children in tow, we decided to stay at the Crown Plaza as we were flying from London City Airport early the next morning (does anyone stay there for any other reason at £450 a night?). We were lead to believe that the hotel operated a complimentary bus shuttle service to the airport, like many other hotels... More 

Was this review helpful? Yes
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, Thank you for sharing your feedback on your recent stay with us . I was very concerned to read your review of your dissatisfaction especially of the shuttle service. At Crowne Plaza London-Docklands, we offer complimentary shuttle service to Canary Wharf from Monday to Friday and we are the only hotel in the area that offer such service.... More 

Ipswich, United Kingdom
Top Contributor
91 reviews 91 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 23, 2013 via mobile

Have stayed in this area of London twice before as it is very pleasant with wide open spaces & the attractive Royal Docks. Hotel is well located overlooking dock & is very close to Royal Victoria dlr station. Staff were welcoming & friendly at reception & in bar. Rooms at the back of the hotel whilst good have no view... More 

Was this review helpful? Yes
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

"Dear Guest, Thank you so much for your rave review of our hotel following your recent stay with us at the Crowne Plaza London Docklands. We try our very best to impress every guest of ours with excellent customer service, on top of the wonderful rooms and amenities that we offer. We are so happy that you found our location... More 

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