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Crowne Plaza London - Docklands

#310 of 1,060 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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Western Gateway | Royal Victoria Dock, London E16 1AL, England
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Crowne Plaza London - Docklands
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Ranked #310 of 1,060 Hotels in London
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
Jo S Basingstoke, United Kingdom
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1,208 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Basingstoke, United Kingdom
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

Booked this hotel as it had good reviews and was close to the O2. We stayed for 2 nights and were pleasantly surprised when chocolates where left in the room as it was my daughters birthday - nice touch.

Review collected in partnership with Amoma.com

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Lincolnshire, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel on the 15 April 2015 with my husband Steve , we were goin to a sting/ Paul Simon concert at the 02 on a corporate nite with 20 other people. we arrived at the hotel, the staff couldn't do enough for us, they were very helpful , smiley and very polite, The room was clean,the... More 

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Leicester, United Kingdom
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very friendly welcome, easy access to car park - reasonable charges for London. Room was clean and well presented, good amount of technology in the room too. Mains usb charging points, hdmi and bluetooth connectivity to a smart TV, and a free mobile charging cable to use with the main connectors, you could even take it with you for £12... More 

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Mpattenden, Thank you for sharing such detailed review regarding your recent stay at the Crowne Plaza London Docklands. We pride ourselves on providing excellent customer service and a comfortable stay for all our guests in order to make The Crowne Plaza London Docklands feel like home. I also would like to take this opportunity to thank you for your... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

just got back from a stay at the crowne plaza and wow what can we say. what an amazing hotel experience from start to finish. friendly staff very welcoming. the room was surprisingly spacious and very clean. evening meal was first class as was the breakfast the following morning. swimming pool and spa was just great and very relaxing going... More 

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear LLoyd W, Thank you for taking your time to post such positive review about your experience with us at the Crowne Plaza London Docklands. We very much appreciate your valuable and nice feedback. I am glad that your experience was a pleasant one and that you found our staff very polite and helpful and that the hotel oversell exceed... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was our first time ever staying at a Crown Plaza. We had a bit of bother getting to the hotel as the DLR was down, as well as the Tube Line. We had booked the hotel on a blind booking, and had an excellent rate. Check in wasn't as smooth as possible, mostly due to the volume of check... More 

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear ziptang, Thank you for taking the time to write such a constructive and informative feedback about your recent stay at the Crowne Plaza London Docklands. I am delighted that you enjoyed your experience at the hotel during your visit to London. I will gladly share your comments with our team. I have also taken notes of your comment about... More 

Plymouth, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

I originally booked this trip for a short Easter break, having stayed previously at the Crowne Plaza in Birmingham. The rates were competitive and the hotel featured an added bonus of a swimming pool, health club and spa. The staff at the hotel are extremely friendly and the food and beverage team exceptional. Breakfast should normally finish at 10am, but... More 

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Helen S, Thank you for choosing the Crowne Plaza London Docklands for your recent stay, and for taking the time to post such an encouraging review in regard to your experience with us. We aim to ensure every guest is looked after to the highest standard and ensure their stay is as memorable and unique as possible, therefore it... More 

Birmingham
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I and our 6 year old stayed here over the Easter Bank holiday weekend for 2 nights. We have stayed here before so we knew what to expect. The hotel is very nice overseeing the Docklands. Right next to the DLR Station. About 30mins away from London City on Underground/DLR. The rooms with the double beds are... More 

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear LeeBoy01, Firstly I would like to thank you for choosing to stay at the Crowne Plaza London Docklands, and for taking the time to post a review regarding your recent experience with us. We are pleased to hear that had a nice stay and you found our property convenient for your needs. I am aware that we had an... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I recently stayed at this hotel on business in late March. The check-in was by a young lady and was a very positive start as she was friendly and informative and greeted me with a smile. However later on the problems began. I ordered room service and the food took a very long time to arrive and when it did... More 

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear AmenaS1, Firstly I would like to thank you for choosing the Crowne Plaza London Docklands for your recent stay, and for taking the time to post a review regarding your experience with us. I am very sorry to learn about your problems with room service and the noisy neighbors, I understand the frustration this may have caused you and... More 

Portsmouth, United Kingdom
Top Contributor
52 reviews 52 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Brilliant location, next to the DLR station and right next to the Emirates Airline. Conveniently located to get to lots of tourist attractions such as The O2, Greenwich and Stratford. Also not far to getting into the centre of London. Room was clean comfortable and a decent size. Nice pool in the spa although can be a little loud if... More 

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We booked this hotel through 'lastminute.com' and was one of their 'secret deal' hotels. Ultimately, we had no idea what to expect, so from a personal point of view I saw this as very much a risk, especially after seeing some reviews I had seen previously after our hotel reveal. However, bad reviews were not a reflection upon our stay... More 

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear guest, Firstly I would like to thank you for staying with us and for taking the time to share your recent experience at the Crowne Plaza London Docklands. We are pleased to learn that you had a great stay, and you found our rooms very comfortable, and I suggest you to spend some time at the Spa area and... More 

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