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All 1,073 London hotels

Crowne Plaza London - Docklands

4.0 of 5 Hotel   |   Western Gateway | Royal Victoria Dock, London E16 1AL, England (East End / East London)
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76%
Ranked #241 of 1,073 hotels in London
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
Letitia S
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979 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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English first
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

It's impression of hotel was WOW, IT overlooks the docklands and the O2 arena. We stayed here for 2 nights in July as we were going to the O2 to see Robbie, we had a fantastic double room with air con and all the little extras. Breakfast was included which was a bonus and the restaurant attached to the hotel... More

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uk
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I cannot believe some of the negative reviews. The location isnt central London but you are 20 minutes from the centre on the tube (2 minutes walk from the hotel). It is a much cheaper hotel than staying centrally and the hotel is spotless, great rooms, excellent swimming pool which is a bonus for London hotels. Breakfast and dinner very... More

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Manchester
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Hotel was absolutely lovely.... We had a superior double room and it was fab, air-con, overlooked the 02 and the docks.... Breakfast was lovely the next morning & so was the early morning jacuzzi and sauna! Pricey of course but worth it. :-))

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, Thank you for sharing such kind comments about your stay at Crowne Plaza London Docklands. Your compliments and positive feedback are refreshing to hear as it commends the effort put into ensuring you have a memorable time with us. Your feedback certainly reassures us that we are doing all we could to satisfy whoever stays with us. Please... More

Bingen am Rhein, Germany
Contributor
11 reviews 11 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose this Hotel for a weekend stay as we went to see Monty Python live at the O2, and had our flights from/back London City airport. The hotel is optimally located for this. Due to Emirates cable car station in front of the Hotel this is a very good place to stay if you wish to attend an event... More

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, I’d like to thank you for choosing to stay us at the Crowne Plaza London Docklands and for taking the time to post your review regarding your wonderful stay at our property. It is unfortunate that when you stayed with us, as you have mentioned our swimming pool was out of service. I would like to apologise as... More

Bedford, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Hubby and I Stayed Friday to Sunday as at O2 to see Robbie Williams Best Crowne Plaza I have stayed in to date and stayed in a number of them, Deenesh who I e mailed prior to stay very helpful and reception staff polite and charming. Room on 5 th floor king size executive stunning and best sleep had in... More

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, I’d like to thank you for choosing to stay at the Crowne Plaza London Docklands and for taking your time to leave such a wonderful review on our customer service. It is our pleasure to acknowledge that you had a memorable experience when you last stayed at our property. Reading through your comments, it has been a great... More

Dublin, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Checked in about 9.30 in the evening. Staff in reception were very friendly and as it was my first time in the hotel, the receptionist had advised me that she was able to give me a nice room with a view. I made my way up to the room to find that the hotel room was pretty average with two... More

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, Thank you for sharing your detailed review on your last stay at the Crowne Plaza London Docklands. It is very disappointing to learn that when you checked in, you were not given detailed information of your room type, as you would have expected it to be. I would like to apologise and rest assure that this is is... More

Dubai, United Arab Emirates
Top Contributor
66 reviews 66 reviews
56 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is located in the Docklands area, with a nice view (front the front) over the promenade, docks and newly built area. Easy access to the ExCel convention center and the DLR metro line (five minutes walk to either). On the negative side, the hotel is well outside the city, and not the most lively of areas. There is... More

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DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, Thank you for choosing to stay at the Crowne Plaza London Docklands and in taking your time to leave such a constructive review of our hotel and its services. It was with great disappointment to learn that landing aeroplanes at the LCY airport caused a lot of disturbing nights when you stayed with us. Our hotel have a... More

Hampshire
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We came to stay for one night on the 27th of June for my partners birthday . When we arrived we were greeted by a friendly lady on reception , we were also upgraded to a superior room as it was my partners birthday . The staff were very polite and made us feel very welcome . The hotel was... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear guest, I’d like to thank you for choosing to stay with us at the Crowne Plaza London Docklands and for taking the time to Thank you for posting such a wonderful review! It was our pleasure to acknowledge that you had a memorable experience with us, your comments about: the room, amenities, wonderful views and the excellent service are... More

pathos
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the hotel over last weekend (12th and 13th July). Hotel itself was very good, clean rooms, parking at the rear, decent bar (we didn't eat at the hotel) but had issues getting around. We stayed at the hotel to see Robbie Williams at the O2 arena. You can catch a cable car from 100 yards away from the... More

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, Thank you for taking the time to write such detailed and encouraging feedback following your recent stay at the Crowne Plaza London Docklands hotel. It was truly gratifying to read your review and comments about hotel’s experience. We definitely appreciate you taking time to give us a review. We take pride ourselves in making your stay with us... More

London
Top Contributor
176 reviews 176 reviews
32 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 2 weeks ago

On checking in on a Saturday afternoon, we were disappointed to find that the hotel had no record from our agent of our booking. I'm still unclear whether this was the hotel or the agent's fault. The check-in person probably handled it as well as they could in the circumstances but if they could have simply explained why they needed... More

Was this review helpful? Yes
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear guest, I’d like to thank you for choosing to stay with us at the Crowne Plaza London Docklands and for taking the time to post your review regarding your relaxing stay with us. We regret to hear that you experienced some difficulties upon your check-in and would like to apologise for the inconvenience this has caused you, we will... More

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Additional Information about Crowne Plaza London - Docklands

Address: Western Gateway | Royal Victoria Dock, London E16 1AL, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London - Docklands 4*
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Also Known As:
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London - Docklands England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#11 Green Hotel in London #170 Luxury Hotel in London #190 Romantic Hotel in London #198 Family Hotel in London #199 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza London Docklands , a unique, contemporary hotel overlooking Royal Victoria Dock.We are walking distance from ExCeL Exhibition Centre (West) and just minutes from the financial district of Canary Wharf & the City of London. London City Airport is a 5 minute ride away & the O2 in Greenwich & Tower of London can also be easily reached. The hotel is located next to Docklands Light Railway(DLR) station Royal Victoria, which connects after one stop with the Jubilee Line, at Canning Town, into Central London or Stratford.The hotel boasts its own Meeting Success Centre, with 9 meetingrooms accommodating up to 275 delegates including a dedicated Executive Boardroom.We offer today's business and leisure travellers dependability, friendly service and the latest in designer-led facilities at excellent value rates. We can't guarantee the weather in England, however we can guarantee the quality of our 'Make It Happen' service and our world-renowned breakfast buffet.The hotel houses a busy, contemporary bar and lounge and a restaurant accessable from the avenue or from the hotel Reception. The Quad Club offers guests a purpose-built health and fitness facility, with an indoor pool,jacuzzi, sauna, steamroom and the latest gym equipment Please note: opening times of the leisure club may vary seasonally. The hotel is located in the East of London - host to the 2012 Olympics. ... more   less 
Number of rooms
210

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