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Crowne Plaza London - Docklands

#311 of 1,052 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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Western Gateway | Royal Victoria Dock, London E16 1AL, England
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Crowne Plaza London - Docklands
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Ranked #311 of 1,052 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed yesterday
JustynaWeronika Bukowina Tatrzanska, Poland
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1,270 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bukowina Tatrzanska, Poland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

very good hotel for those who are looking good hotel near Excel fairs. Adv. - very nice service -delicious breakfasts -well designed rooms -free wi fi -wellness centre- unfortunately not free of charge:) Disadv. - too expansive :-) -

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Level Contributor
239 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed yesterday NEW

A good hotel that was a bit more than I like to pay but still worth it. AC worked well as did the water pressure. It was quiet inside and outside. Convenient to the O2. Nice English breakfast was included and was very good. The beds were comfortable but would l could have used just one bed instead of two... More 

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Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We went for a stay in this hotel because of a congress at the O2 arena. The hotel is situated nearby the arena and London City airport. The train station is nearby and in 20 minutes you are in the city centre.The rooms are good and the beds are comfortable. The breakfast was a full English breakfast with a good... More 

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DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Ed B First and foremost, thank you very much for sharing your feedback through this review. While I trust that your stay was comfortable, I do acknowledge the opportunities we missed to serve you brilliantly. I am happy to learn you enjoyed our breakfast and had a good time and food in our restaurant. While I trust that this... More 

Rustington, United Kingdom
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Appalling service in the bar/restaurant - they made looking busy and not delivering an art form. Forgot our order, acknowledged you were waiting but then ignored. Hello - as a top tier member I don't expect this from IHG. Room was adequate and clean but the service was the let down

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Jaydogz, Thank you very much for taking the time to post your constructive feedback regarding your stay here with us at Crowne Plaza London Docklands. Firstly I would like to thank for taking the time to write a review about your recent stay and highlight the problems which required our immediate attention. We always try our best to deliver... More 

Seoul, South Korea
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is modern, clean, and well organized. We can see dock and cable cars, The crystal, built by Siemens, is quite unique. I think the location is good as we can easily reach any places in London with ease shortly.

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DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Sukang L, Thank you so much for sharing your comments regarding your recent stay at the Crowne Plaza Docklands. I appreciate you pointing out how well organized the hotel is as well as I am happy to learn that you enjoyed your stay and the location. I hope to see you soon on your next trip to London. Kind... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 1 week ago

My wife and I arrived tired and hungry - looking forward to checking in and relaxing. I went to check in and the man behind the desk told me the only room available was a smoking room - was that okay? I responded that this was not okay. He then spent about 4 minutes tapping his keyboard before telling me... More 

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DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Malcolm 12345, Thank you for providing feedback about your recent stay with us at the Crowne Plaza Docklands. All the comments we receive are used to evaluate where we succeed and where we need improvement. All the team members here work hard to ensure our guests are happy and receive excellent guest service while they are with us. With... More 

Manchester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice Hotel with Good rooms but other than the hotel restaurant there was nowhere to eat unless you got on the cable car which stops running at 11pm or bus and tube to find somewhere to eat. We tried the hotel restaurant which was okay but paid a huge premium for what I can only describe as tiny portions, we... More 

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DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Firthyman, Thank you for taking your time to write us a review about your recent stay at Crowne Plaza Docklands. We always appreciate to hear what areas we need improvement, and areas that we excel in. I am happy to learn you liked the room you were staying at. We are fortunate to be so close to O2 and... More 

Chester, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Just round the corner from the nearest tube station, the Crowne Plaza is no more than 10 minutes from the centre of London. The hotel is set on the docks with nearby restaurants and cafes. We we're upgraded to a superior room which looked out over to the 02 arena and we could see the Emirates cable cars. The room... More 

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DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Emma D., Thank you for taking the time to leave your feedback on your recent stay at our property. I am so happy to learn you had an excellent experience staying with us. Our goal is 100% guest satisfaction, and we are delighted to see that we have met your expectations. I am happy to learn you found the... More 

Swadlincote, United Kingdom
Level Contributor
322 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
5 of 5 stars Reviewed 1 week ago

If you can get in when the price is right it's a great place. Rooms are spacious and clean and not wasted on big bathrooms. The bar and the food are excellent with really good staff who even remember your name the next night. It's got it's own parking which is a bonus in the area. Handy for the DLR... More 

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DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear TheScubaDuo, Thank you very much for sharing your stay with us, we are very pleased to know that our hotel and service were a good fit for your travel. I am happy to learn you found bar and the food excellent, as well as I appreciate you pointing out the great service you received.The location of our hotel indeed... More 

Edinburgh, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night . The room and bed was very comfortable , nice bathroom as you would expect from this group. Gym & swimming pool are very good with a steam room and Jacuzzi Overall a good class comfortable hotel

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DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear John O, I appreciate that you took the time to review our hotel. I am thrilled to learn you had an enjoyable stay with us and had a pleasant experience in our Quad SPA facilities. I am looking forward to welcoming you back again soon. Kindest regards, Jana Bazajeva Guest Services Manager More 

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