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Crowne Plaza London - Docklands

#309 of 1,052 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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Western Gateway | Royal Victoria Dock, London E16 1AL, England
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Crowne Plaza London - Docklands
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Ranked #309 of 1,052 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed yesterday
Firthyman Manchester, United Kingdom
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1,263 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Nice Hotel with Good rooms but other than the hotel restaurant there was nowhere to eat unless you got on the cable car which stops running at 11pm or bus and tube to find somewhere to eat. We tried the hotel restaurant which was okay but paid a huge premium for what I can only describe as tiny portions, we... More 

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Chester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just round the corner from the nearest tube station, the Crowne Plaza is no more than 10 minutes from the centre of London. The hotel is set on the docks with nearby restaurants and cafes. We we're upgraded to a superior room which looked out over to the 02 arena and we could see the Emirates cable cars. The room... More 

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Swadlincote, United Kingdom
Top Contributor
322 reviews 322 reviews
117 hotel reviews
252 helpful votes 252 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

If you can get in when the price is right it's a great place. Rooms are spacious and clean and not wasted on big bathrooms. The bar and the food are excellent with really good staff who even remember your name the next night. It's got it's own parking which is a bonus in the area. Handy for the DLR... More 

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Edinburgh, United Kingdom
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed one night . The room and bed was very comfortable , nice bathroom as you would expect from this group. Gym & swimming pool are very good with a steam room and Jacuzzi Overall a good class comfortable hotel

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Gwynedd, United Kingdom
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel whilst attending a meeting in Canary Wharf. From the minute I walked into the reception area, the service was first class. I asked if there was any chance for a room upgrade and was delighted when my request was granted! The room was clean and airy. The majority of the bar staff were polite and... More 

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Bognor Regis, UK
Top Contributor
60 reviews 60 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here with a friend when we went to see Fleetwood Mac at the O2. The hotel is situated on royal Victoria dock, just down the road from the excel and very close to the Emirates airline cable car. Very easy and efficient check-in process and we parked the car with no issues. There was refurbishment work going on at... More 

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear LoveFrance08, Firstly I would like to thank you for choosing to stay at the Crowne Plaza London Docklands, and for taking the time to share a review regarding your recent experience with us. We are pleased to hear that you enjoyed your stay and you liked the room and the breakfast, and you were well looked after by our... More 

Eye, United Kingdom
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Booked in some time ago just the pair of us so as to be close to the 02 arena, checked in and settled in, can't fault the room overlooking the old docks, service and breakfast all to a high standard - easy access to the dlr/ cable car ride etc. Had good service and care around can't fault this hotel... More 

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear David S, Thank you for choosing to stay at the Crowne Plaza London Docklands, and for taking the time to post a review regarding your recent experience with us. We are delighted to hear that you had a wonderful stay, and you were looked after by all our staff. We do appreciate your fantastic feedback and we will be... More 

Senior Contributor
40 reviews 40 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel when attending an exhibition at the ExCeL. It's just a couple of minutes walk away and the hotel has a fantastic gym and pool. The breakfast was pretty good too. I'll be staying here again in a few weeks.

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DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear David S. Thank you for taking a time providing us with your feedback. I am so glad you were able to take advantage of the location of O2. I am also excited to know that you loved every aspect of your stay - great view, service, amenities in the room and food. I cannot wait to share this with... More 

Winchester. UK
Contributor
20 reviews 20 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Easy access to what we needed in and out the O2. Conveniently situated in Docklands area. Great breakfast as always in Crowne Plaza hotels one of our reasons for choosing this chain. Lovely big bed, nice White Company toiletries and lots of comfy pillows☺ always great having complimentary water in the room especially for late arrivals back from night out.

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Taniapreston1, Thank you for taking the time to write a review about recent stay at the Crowne Plaza London Docklands. We do indeed have a really good location for O2 from the cable card being just a few minutes away. I am really pleased that you found our staff helpful and the extra toiletries and comfy pillows help to... More 

1 review
5 of 5 stars Reviewed 1 week ago

Overnight stay for work on 16th June, very quick check-in by Mehdi, provided with an excellent room, and had a very good steak in the restaurant, despite it being late at night. Hotel is very well located for Excel Centre, Canary Wharf and City Airport. Recommended.

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Raymond_Carlin, Thank you very much for your review. I am glad that you enjoyed your stay with us and thank you for highlighting the excellent customer services received by one of start member. I really appreciate your comments and such a positive feedback, we are really proud to read that we have exceeded your expectations. Thank you once again... More 

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