I stayed 2 nights at the Crowne Plaza, it was perfectly fine for a business trip. The DLR station is about 3-5 minutes walk away. It's a quiet neighbourhood I would say, eventhough the hotel was quite busy due to the gymnastic championship which took place at the O2 Arena. The staff was very helpful and friendly. Check-in procudures take... more

The location of this hotel near to the Excel centre is good. Unfortunately, I had to attend meetings in central London, for which this hotel is poorly sited. The nearest station is Royal Victoria, which is one stop inside zone 3, an unfortunate location if you need to travel into London. The room I was given was good; the bed... more

Excellent room with the comfiest bed i've slept in for a long time. Also, the room service cooked breakfast was the tastiest i've ever had in a hotel ! The room was very peaceful, apart fom the occasional slight aircraft noise, and with effective blackout curtains. Wide range of tv channels and internet access. Staff very friendly and efficient -... more

Not sure what all the moaners are on about! We arrived early afternoon for a stay, prior to a concert at the O2, not realising we had stayed here previously when it was owned by Holiday Inn. The decor seemed little changed, but in very good condition. Check-in was a doddle and well handled by the friendly staff, (by the... more

We stayed at the Crowne Plaza as we were supporting a runner who was participating in the London half marathon at the O2 arena. In terms of needing to be near the O2 the hotel was in a great location, but in terms of central London it was quite a way out and took about 20 mins to get there.... more

Arrived mid afternoon and had to queue for about 20 minutes to check in. Eventually got to my room to discover the key wouldn't work. I returned to reception where I got the impression they thought I didn't know how the key card worked. So, I returned to the room with a member of staff to discover the key didn't... more

Although the location id brill, 2min walk to DLR and overall good sized rooms, the hotel is very badly managed. We were being sent from one member of staff to another for about 40 mins just to get some extra sachets of sugar and milk and still ended up going to the shop nearby and buying some!!!! Staff have a... more

The room was not ready for 2pm check in, it was probably nearer 2:30 before we managed to get to our room. The rooms were clean, modern and very comfortable otherwise. The mini bar inventory was short having not been refilled correctly which I felt necessary to mention to front desk (would of incurred an additional £7.00 room charge otherwise).... more

Myself husband and grand-daughter have just returned from our 2 night stay at this hotel and I must say what a lovely time we had from the beginning, being greeted in a polite manner to our departure. The room was spotless and beds were very comfortable. We had about an hours journey into the city, but this time went very... more