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Crowne Plaza London - Docklands

#309 of 1,052 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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Western Gateway | Royal Victoria Dock, London E16 1AL, England
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Crowne Plaza London - Docklands
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Ranked #309 of 1,052 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
53362 newport gwent
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1,293 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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newport gwent
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

checked in, and found receptionist to be friendly, helpful and polite. Unlike the concierge who was, slow surly and unapproachable, kept staring at guests as though he was a store detective in a supermarket, expecting them to nick something!! Apart from him the hotel was lovely. Room was large, spacious light and bright. Fab view across the Thames, bathroom was... More 

Was this review helpful? Yes 1
Birmingham, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

An excellent hotel within easy reach of the O2. Staff were extremely friendly and helpful. Check in was quick and easy. Our room was lovely with nice bedding. Lovely toiletries ( although never use them). Breakfast was excellent. Good vegetarian choice. Pool area gave us a refreshing couple of hours - pool, hot tub and steam room. The hotel is... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW

Staff very warm and welcoming making our 3 night stay most enjoyable. Really comfortable huge bed and pleasant refurbished room on 6th floor. Very good buffet style breakfast. When I asked for mustard it was instantly wizzed up fresh from the kitchen. Bathroom smart and functional with shower 'in the bath' giving you the option of a nice long soak... More 

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Belfast, United Kingdom
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Such a lovely hotel. I was here for a few days with business and got a corner suite. The reception staff were lovely and carried out any requests very quickly. The guest services manager (I think his name is Terry ) was great and made all the guests feel very welcome. The health suite was great and very relaxing. When... More 

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Kilrea, United Kingdom
5 of 5 stars Reviewed 6 days ago NEW

Stayed in this excellent hotel a few weeks ago and cannot fault it. Rooms were great with 2 very comfortable double beds and was very clean. Great location with restaurants and supermarkets nearby. Overall great value for a London hotel.

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear ClodaghM M, Thank you for choosing to stay at the Crowne Plaza London Docklands, and for taking the time to post a review regarding your recent experience with us. It is great to see that your stay was a wonderful one. We are glad to learn that you enjoyed the room and the location, and we do hope to... More 

Royston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great location and matched with great service & staff. We had a wonderful 1 night stay and could not fault anything. We were so close to everything it made it easier for us to travel wherever we wanted to be - after a very tiring day it was great to get back to the hotel freshen up and enjoy a... More 

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Dulcie N, Firstly I would like to thank you for choosing to stay at the Crowne Plaza London Docklands, and for taking the time to post a review regarding your recent experience with us. We are delighted to learn that you had a wonderful stay, you were looked after by our staff and the location was convenient for your... More 

West Sussex
Level Contributor
569 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
3 of 5 stars Reviewed 1 week ago

Upon check-in the booked room was not ready and I was offered a room with just one bed. After an hour I was offered my original room, but by then we had unpacked and were getting ready for dinner. Whilst I was in the shower the door was opened, thankfully the chain was on, by other guests who had been... More 

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DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Skippy50 , First and foremost, thank you very much for your review and sharing your experience during your recent stay at the Crowne Plaza Docklands. While I trust that this was a convenient location for you, I am deeply concerned that your stay did not become an enjoyable one. I do recognize those opportunities we missed to create a... More 

Torquay, United Kingdom
Level Contributor
132 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights. Reception staff welcoming. We were allocated rooms on the newly refurbished 5th floor. Very nicely styled, very comfortable beds and greats views over looking the water towards the cable cars and O2. Everything was very clean and well presented. I think the hotel was full and breakfast was very busy, yet well organised. As you... More 

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Sean C, Thank you for choosing to stay at the Crowne Plaza London Docklands, and for taking the time to post a review regarding your recent experience with us. We are glad to see that you had a nice stay and you enjoyed your room and the views. I would like to apologise for the inconvenience with the housekeeping... More 

Matlock, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent service and lovely spacious comfortable rooms. Would have given this 5 stars but had to queue for 15 minutes for a table for breakfast. Hotel info advises that 10 - 11 am at weekends is exceptionally busy, so should probably have gone earlier than 9.45. The breakfast was worth the wait, vast choice and excellent quality. 2 mins from... More 

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Judith H, Firstly I would like to thank you for choosing to stay at the Crowne Plaza London Docklands, and for sharing your recent experience with us. We are delighted to learn that had a wonderful stay, and you enjoy the room and the breakfast. Your great feedback is very encouraging for us and we do hope to welcome... More 

Hampshire
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Having lured some friends we met by accident at the O2 back over the river by the Emirates airline we went into the Crowne Plaza for a drink. Took a while to be served, sudden influx of patrons. Served by the Manager who apologised for the wait,m£20 for four drinks including two lemonade stand but that was fair for the... More 

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear HampshireJon, Thank you for your feedback regarding your experience with us at the Docklands Bar & Grill. We are pleased to learn that you had a good time with us, and we hope you will choose to stay with us in the near future to try the full experience. We take your comments on board, they will be followed... More 

Hotel Review Summarization

What travelers say

  • Very good(16)
  • City airport(8)
  • Room service(5)
  • Canary wharf(4)
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