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Crowne Plaza London - Docklands

4.0 of 5 Hotel   |   Western Gateway | Royal Victoria Dock, London E16 1AL, England (East End / East London)
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76%
Ranked #248 of 1,054 Hotels in London
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 3 days ago
Leigh_Strother-Vien Sherman, Texas
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1,028 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Sherman, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

If you're going to a convention at the ExCel, this is an excellent choice. The hotel is clean, the beds comfortable, and the staff extremely helpful. Check-in was a breeze. Breakfasts are fantastic. It's two short blocks to the London Transport station (Royal Victoria on the DLR), and it you're at all disabled (I am), the DLR is the best... More

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Plymouth, United Kingdom
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel - unfortunately for one night, wish we could have stayed longer. The hotel staff were so friendly and welcoming.Our room was very clean, great comfy bed, and very quiet. Breakfast was also very good - plently of it and buffet style, we were told we could order omletttes, poached eggs etc, and again this was... More

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

This is a very nice hotel - up to date, clean, and a great location. While all that IS good, it's the staff that sets this property apart from others. They are fantastic! Bend-over-backward to make it right and keep you happy type of fantastic. Thank you George! You made our 5 night stay very enjoyable! A short walk around... More

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Tel Aviv, Israel
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Don't be intimidated by the distance from LHR, public transportation is very convenient and if you're lucky to be flying through London City Airport instead, it's very closeby. The check-in was easy, thanks to the friendly and helpful Blanca. The concierge (I'm sorry I don't know his name, the guy with the tall hair!) showed us exactly where everything was,... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, Thank you for taking the time to post your review, I am delighted to know that overall you have enjoyed your stay with us. We do indeed have a great location to the O2 Arena from where you can use the DLR service to go to strait to City Airport and the view are indeed amazing from the... More

Deal, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed in this hotel for almost a week - we found the rooms were very well equipped and clean, the bed particularly comfortable, we slept so well !!! The staff is welcoming and helpful, Samantha in the dining room is a star!

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, Thank you very much for taking time to leave such encouraging feedback about your recent stay with us. I am so pleased that you have had a wonderful stay at The Crowne Plaza London Docklands and you were impressed with our services. Your kind words about the service and the facilities are much appreciated and I look forward... More

1 review
4 of 5 stars Reviewed 1 week ago

A coworker and I had just arrived to London after a long trip and we were looking for somewhere to get a good meal. The Docklands Bar and Grill was great! I had the chicken, she had the salmon and both dishes were delicious. Rubin was our server and he was attentive and very nice! I must say-Service was awesome... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, I would like to thank you for taking the time to review your last visit to The Docklands Bar and Grill Restaurant at the Crowne Plaza London Docklands. We are delighted to hear you loved the food and that you appreciated the quality of our service given. I would love to have the pleasure to welcoming you again... More

Brighton, United Kingdom
Top Contributor
168 reviews 168 reviews
27 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

Nicely equipped hotel in a good location - the hotel is undergoing a refurbishment programme floor by floor and the newly decorated rooms are fine. Check in is pretty good and because our room was not ready when we turned up at 2:15pm we were upgraded to a river view room - very nice! This room had two large beds... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest I would like to thank you for taking the time to write a review about your last stay at the Crowne Plaza London Docklands. I am extremely happy that you had a nice time and that you enjoyed every aspect of the hotel. It is great to know that you were satisfied with the size and the comfort... More

Frankfurt, Germany
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

my company tend to book this hotel for our over night business trips to london.. its close to london city airport and a quick cab ride into the city... its clean, stylish and a very modern hotel and rooms with all the things you will need for a comfortable stay for a few days. and you get free wifi too..breakfest... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, Thank you for your feedback regarding your recent stay with us at the Crowne Plaza London - Docklands. Thank you for share your experience with us. It was great to read that you enjoyed your stay, service and facilities. I look forward welcoming you back to the hotel when visiting the area again in the near future. Kind... More

2 reviews
5 of 5 stars Reviewed 1 week ago

Placed perfectly for the end of the Emirates Air cable car experience and conveniently placed for both O2 and Docklands we chose this hotel based on it's facilities (pool and spa) upon arrival we were greeted by a really cheerful and polite receptionist who could not do enough to make us feel welcome and at ease. The rooms are light... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Mr Steve P, Thank you for sharing such detailed review regarding your recent stay at the Crowne Plaza London Docklands. We pride ourselves on providing excellent customer service and a comfortable stay for all our guests in order to make The Crowne Plaza London Docklands feel like home. I also would like to take this opportunity to thank you... More

Truro, United Kingdom
Top Contributor
57 reviews 57 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here on business for three nights. Welcome was efficient rather than warm. Room was very clean and well presented, large with a good view over the dock towards Canary Wharf. Good workspace, although the free wifi was too slow for anything other than checking emails. A faster service is available at a fee. Breakfast was good, not amazing -... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Kernowcouple14 , I warmly thank you for taking the time to review your stay using very valuable time while doing so. I am very happy to learn that you had a comfortable stay. I will pass your comments on to our Head Chef in regards to the breakfast options. I trust that we will have the opportunity to welcome... More

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Additional Information about Crowne Plaza London - Docklands

Address: Western Gateway | Royal Victoria Dock, London E16 1AL, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London - Docklands 4*
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Also Known As:
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London - Docklands England

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