We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,073 London hotels

Crowne Plaza London - Docklands

4.0 of 5 Hotel   |   Western Gateway | Royal Victoria Dock, London E16 1AL, England (East End / East London)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza London - Docklands to your Saves list
Crowne Plaza London - Docklands
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Ranked #242 of 1,073 hotels in London
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
NickyDlamini Northamptonshire, United Kingdom
  • Overview
  • Reviews (1,013)
  • Photos (204)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (224)
  • Location
  • More
Write a Review

1,013 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Northamptonshire, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

I loved the location, hotel is easily accessible and quite central. The rooms were spacious, nice and clean. The food was amazing and room service was on time. Would like to give thanks to the waiting staff, especially Samantha Fredricks. She was so warm, bubbly and welcoming. Made getting the kids up for breakfast easy as they looked forward to... More

Was this review helpful? Yes
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel was ok for the price we paid. On our booking it said we would have a queen size bed. I reality we got a double and the explanation was 'that in the hotel chain a queen size bed is the smaller bed'! In the rest if the world it's the bigger bed. Not sure how that works. Other... More

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

When we got here we were told our booking wasn't in the system. We were told to wait and half an hour later we were told we could either have a twin room or an accessible room as they were fully booked. There was no apology even though we had proof of booking and when we asked for something such... More

Was this review helpful? Yes 1
Bristol, UK
1 review
5 of 5 stars Reviewed 3 days ago NEW

My colleague and eat there for 4 nights and were very impressed with not only the food but also the lovely people working there. The meals were always excellent in quality and quick to the table. But the real joy were the staff. Rubin, what a find (never lose him Crowne Plaza). Always there (or so it seemed!). Nothing we... More

Was this review helpful? Yes
London, United Kingdom
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I was very impressed with this hotel. Had a great view of the thames and the o2. Check inn was quite slow as it was evident it was a trainee staff but overall a nice welcome. Luxury interior of the hotel. The room was spacious and had a comfortable bed. We managed to used the gym and pool facilities which... More

Was this review helpful? Yes
Perth, United Kingdom
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I would like to commend the waiting staff at the crowne plaza docklands, and Rubin in particular. Rubin always strives to deliver an excellent level of customer service and ensures that your needs in the restaurant are met. He is friendly and always goes out of his way to help - he always remembers my green tea and how I... More

Was this review helpful? Yes
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear CameronM, Thank you very much for leaving the Crowne Plaza London Docklands a 5 Star Review. The staff at Crowne Plaza Docklands are a young and vibrant team extremely eager to exceed guest satisfaction. Your personal mention for Rubin will be shared with him and the remainder of the team that wishes to be associated with our gratitude for... More

11 reviews 11 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We booked this hotel, more or less at the last minute, through Late Rooms. We were so glad we did! Although its a few stops down on the DLR (the station is about 200 metres away) it was an oasis of calm along the landscaped dockside, after the madness that is central London! The staff were very polite, from the... More

Was this review helpful? Yes
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Elainew78, Thank you for writing your 5 star review and taking the time to share your experience with all future travellers. It was a pleasure reading your review and knowing that your enjoyed your stay, the service and location of the property. The staff here at the Crowne Plaza Docklands truly value your feedback and more so when they... More

Wolverhampton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We had a very enjoyable stay. All staff extremely helpful and courteous, a special mention for Samantha Frederick who was delightful and went the extra mile. Excellent location for DLR and ExCel Arena.

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Harriet W I would like to thank you for taking the time to share such a lovely review on TripAdvisor related to your recent stay at Crowne Plaza London Docklands. I am delighted to learn from your feedback that you were satisfied with our services and that you noticed our enthusiasm towards guest value through Samantha’s efforts. I will... More

4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

On our last trip to London we took the DLR down to Themsen at Docklands. We went in to Crowne Plaza to eat, there we met Jarson wich made our dinner superb. The food was fantastic and the service five star. It´s really great to meet this service.

Was this review helpful? Yes 2
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, Thank you for sharing your kind comments regarding your visit to Crowne Plaza London Docklands. Your compliments and positive feedback are refreshing to hear as it commends the effort put into ensuring our service standards are second to none and that your stay with us is memorable. Your feedback certainly reassures us that we are doing a great... More

Luxembourg City, Luxembourg
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is placed just meters away from the Royal Victoria dlr station, making it easy to reach from London City airport. It also means that you can get into London in 40 mins by dlr and tube. Typical business hotel, good comfort. Reception service was really great! At the floor apparently they were renovating many rooms, as the corridor... More

Was this review helpful? Yes
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear SergioC, Thank you for your review and for choosing the Crowne Plaza Docklands for your recent stay as we understand the wide choices available to you when making a booking and knowing that your stay with us was memorable makes it even more rewarding. I am delighted that you noted our current refurbishment in our bedrooms, that we aim... More

Owners: What's your side of the story?
If you own or manage Crowne Plaza London - Docklands, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza London - Docklands? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza London - Docklands

Address: Western Gateway | Royal Victoria Dock, London E16 1AL, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London - Docklands 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Orbitz, Hotels.com, Travelocity, Agoda, Tingo, Priceline, getaroom.com, BookingOdigeoWL, TripOnline SA, EasyToBook and Otel so you can book your Crowne Plaza London - Docklands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London - Docklands England

204 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (176)
Room/suite (57)
Bathroom (24)
View from room (20)
Dining (3)
Pool/beach area (1)
Hotel & grounds (19)
Other (52)

Management photos: Courtesy of the property manager

All management photos (29)
Dining (2)
Bathroom (1)
Hotel & grounds (5)
Room/suite (6)
Business center/function rooms (1)
Other (14)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
hotels in
any neighborhood
in London with
any amenities


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#11 Green Hotel in London #175 Luxury Hotel in London #187 Romantic Hotel in London #189 Family Hotel in London #194 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza London Docklands , a unique, contemporary hotel overlooking Royal Victoria Dock.We are walking distance from ExCeL Exhibition Centre (West) and just minutes from the financial district of Canary Wharf & the City of London. London City Airport is a 5 minute ride away & the O2 in Greenwich & Tower of London can also be easily reached. The hotel is located next to Docklands Light Railway(DLR) station Royal Victoria, which connects after one stop with the Jubilee Line, at Canning Town, into Central London or Stratford.The hotel boasts its own Meeting Success Centre, with 9 meetingrooms accommodating up to 275 delegates including a dedicated Executive Boardroom.We offer today's business and leisure travellers dependability, friendly service and the latest in designer-led facilities at excellent value rates. We can't guarantee the weather in England, however we can guarantee the quality of our 'Make It Happen' service and our world-renowned breakfast buffet.The hotel houses a busy, contemporary bar and lounge and a restaurant accessable from the avenue or from the hotel Reception. The Quad Club offers guests a purpose-built health and fitness facility, with an indoor pool,jacuzzi, sauna, steamroom and the latest gym equipment Please note: opening times of the leisure club may vary seasonally. The hotel is located in the East of London - host to the 2012 Olympics. ... more   less 
Number of rooms

Questions & Answers

Questions? Get answers from Crowne Plaza London - Docklands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer