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All 1,069 London hotels

Crowne Plaza London - Docklands

4.0 of 5 Hotel   |   Western Gateway | Royal Victoria Dock, London E16 1AL, England (East End / East London)
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Crowne Plaza London - Docklands
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Ranked #262 of 1,069 hotels in London
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
David W St. Helier, United Kingdom
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889 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
St. Helier, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at the Crowne Plaza in Royal Victoria Dock a number of times and have never been disappointed however the quality of the service for my last couple of visits has been exceptional. The staff made me feel extremely welcome, nothing was too much trouble, everything was right first time and when I had a problem with the... More

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Willaston
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed overnight for an early flight from City Airport. Decent eneough hotel but expected a little more as Crown Plaza brand. That said, picked mainly for ease of access to & from airport and availability of on site parking which is reasonably priced (as opposed to City airport parking which has become extortionate). Rooms clean and comfortable. Would stay there... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Easy check in, docklands railway closeby, as is cable car to O2. Room very comfortable, though double bed a bit on small size, no power shower. Breakfast first morning not so good, had been lying too long, ordered eggs other two mornings, though gave bacon a wide berth. Courteous staff though none British, rebut had a lovely stay.

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London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Did not stay but rather just visited the restaurant. The service and food were both excellent, with particular mention for our waitress Blanca, who did a great job. Hit a good balance of attentiveness versus giving us our space.

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London
1 review
1 of 5 stars Reviewed 1 week ago via mobile

The hotel uses its car park to receive deliveries throughout the night, and as a staff smoking area. Terribly noisy! Please perhaps consider moving deliveries to daytime hours? It's a waking nightmare.

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Peterborough, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

Myself and my partner chose this hotel as an alternative to staying in the The City and were not disappointed in any way. The Location was just what we were looking for! It is close to the DLR and the Emirates Air Cable Car is just across the road! The staff were most helpful, especially as we had rowdy guests... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear guest, I would like to thank you for choosing to stay with us at the Crowne Plaza London Docklands and for taking the time to post such detailed review regarding your stay with us. We were delighted you chosen to stay with us, on top of the wonderful rooms and amenities that we offer we are so happy that... More

Horsham, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

The room was excellent. The breakfast was great. We would like to give a special mention to Camelia in the restaurant. Her service was excellent, lovely smile and so helpful. Lesley & Graham Armstrong

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Mr&Mrs Armstrong, Thank you for taking your time to give this feedback about your experience with us at the Crowne Plaza London Docklands. We very much appreciate your valuable and nice comments. I am glad that your experience was a wonderful one and that you find our staffs friendly and helpful. Camelia is one of our star team members... More

Cambridge UK
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from a nights stay at the crown plaza docklands. Outstanding from the moment we walked through reception. Every and I mean every member of staff we meet was professional helpful and very friendly. The hotel was full and a very busy Sunday morning breakfast but this did not affect the service which was outstanding. We mentioned to reception... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear guest, Thank you for taking the time to post your positive comment. Our staff works very hard to make each guest's stay special and I’m glad to see we were successful reaching that goal for you. We are also delighted you have chosen to pass your celebratory occasion with us and it is very nice in return to know... More

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Me and my boyfriend stayed at this hotel for the purpose of going to the O2, choose this hotel because of the location but was surprised when we got to the hotel because I have to say it was pretty amazing! You couldn't ask for friendlier staff, the receptionist has listened to my request when I booked the hotel and... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest Thank you very much for taking the time to share your experience with us, it was such a great pleasure to have you and be at your service. We are delighted to hear that you had a wonderful time during your stay at the Crowne Plaza London Docklands Hotel and our location-staff exceeded your expectations. We look forward... More

Lancaster
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

From check in to check out the staff throughout the whole hotel were very friendly and extremely helpful. When asking reception the location of the nearest ice machine they told me but then said they would send some up. Not five minutes later a nice young man attended with a full ice bucket and even sorted out our mini fridge.... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, Thank you so much for your rave review of our hotel. We try our very best to WOW every guest of ours with excellent customer service and your mentions about it represents a great pride for the team especially Samantha. On top of the wonderful rooms and amenities that we offer, we are so happy that you enjoyed... More

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Additional Information about Crowne Plaza London - Docklands

Also Known As:
Crowne Plaza London - Docklands Hotel
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands
Crowne Plaza London
Crowne Plaza London - Docklands England
Address: Western Gateway | Royal Victoria Dock, London E16 1AL, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#177 Luxury Hotel in London
#235 Business Hotel in London
#251 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London - Docklands 4*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza London Docklands , a unique, contemporary hotel overlooking Royal Victoria Dock.We are walking distance from ExCeL Exhibition Centre (West) and just minutes from the financial district of Canary Wharf & the City of London. London City Airport is a 5 minute ride away & the O2 in Greenwich & Tower of London can also be easily reached. The hotel is located next to Docklands Light Railway(DLR) station Royal Victoria, which connects after one stop with the Jubilee Line, at Canning Town, into Central London or Stratford.The hotel boasts its own Meeting Success Centre, with 9 meetingrooms accommodating up to 275 delegates including a dedicated Executive Boardroom.We offer today's business and leisure travellers dependability, friendly service and the latest in designer-led facilities at excellent value rates. We can't guarantee the weather in England, however we can guarantee the quality of our 'Make It Happen' service and our world-renowned breakfast buffet.The hotel houses a busy, contemporary bar and lounge and a restaurant accessable from the avenue or from the hotel Reception. The Quad Club offers guests a purpose-built health and fitness facility, with an indoor pool,jacuzzi, sauna, steamroom and the latest gym equipment Please note: opening times of the leisure club may vary seasonally. The hotel is located in the East of London - host to the 2012 Olympics. ... more   less 
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