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Crowne Plaza London - Docklands

#306 of 1,050 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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Western Gateway | Royal Victoria Dock, London E16 1AL, England
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Crowne Plaza London - Docklands
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Ranked #306 of 1,050 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
markV3936PT Birmingham, United Kingdom
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1,243 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
2 of 5 stars Reviewed yesterday NEW

Three of us travelled from Norwich and stayed from Friday to Monday on the Bank Holiday weekend as we were attending an event at the Excel Centre nearby. The most positive thing I have to say is that the location of the hotel was perfect for this. My friends and I arrived at the hotel early and left our bags,... More 

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Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

A wonderful place to stay near the O2 and ExCel.. Great rooms with lots of little touches which make it stand out.. Staff are friendly and efficient. A modern bar which is very relaxing and the gym and pool are another big draw. Close to the cable car for the O2 and lots of choice for places to eat and... More 

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Brighton, England
Top Contributor
91 reviews 91 reviews
41 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here to go to the O2, which was in sight of our room. I paid for an upgrade at check-in to an Executive Suite, largely for the benefit of a free minibar. I jokingly said that if all it had in it was a couple of cans of coke and a packet of crisps I'd be straight back down,... More 

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Middlesbrough, United Kingdom
Top Contributor
60 reviews 60 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed yesterday NEW

we requested two rooms close together, low floor and in a quiet zone which we got. The rooms were spacious with comfy beds and were spotless. The staff were all pleasant and polite and nothing was too much trouble for them. Breakfast was very good and there is something for everyone, the evening meal was also very nice. The gym... More 

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Plymouth, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed on a Friday and Saturday night whilst visiting London for a concert. The hotel staff were very friendly and made us feel welcome. The room was clean and a very good size. I loved the USB charger sockets and the loan charging cable they leave in the room. Pool was clean and a good temperature. We chose the location... More 

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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Where to begin...? I will attempt at writing out this review as thoroughly as possible so readers (and the hotel) can understand my utter disappointment with our stay. My partner and I stayed the Saturday night for a romantic reunion after spending 6 months apart. We are both respectful, patient professionals currently living in London and decided to treat ourselves... More 

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Spalding, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stayed here as we were going to see Paul McCartney at the O2 on Sunday of Bank Holiday weekend. The location was perfect, breakfast very good, staff helpful and very friendly. We had the best nights sleep ever, the beds were so comfy and the room was quiet. We would definitely stay here again.

Was this review helpful? Yes 1
High Wycombe, United Kingdom
Top Contributor
162 reviews 162 reviews
43 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I had to book a 'Superior King' room for £198 (only room available) as I needed to be close to the O2 - I figured for the money at least this place would be special. Wrong! I would hate to see the inferior room. There is absolutely no difference between the room I had (room 2034) and a Travelodge -... More 

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4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My partner and I have only just started staying with Crowne Plaza, and overall found the stay to be great. Lovely rooms, we had an amazing service from the young blond lady on room service, who was very efficient, polite, professional and was an example of how room service should be delivered! Young lady even arranged for a little birthday... More 

Was this review helpful? Yes 3
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Hitman9945, Thank you for staying with us and sharing the feedback on your stay. We appreciate you pointing out the politeness of the staff, as well as the great service you have received in our restaurant. We will certainly pass your great feedback to the Food and Beverage manager regarding the Room service team member and breakfast team member... More 

Kidderminster, United Kingdom
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Recently I have been staying at numerous London hotels due to work commitments . Unable to stay at the usual hotels in canary wharf I looked further afield and found this hotel. What a surprise. Nice hotel which caters for business women as well as men - excellent. Let's be honest car and yacht magazines are not really my thing.... More 

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear sjandd I’m so glad you found us! Thank you very much for sharing your stay with us, we are very pleased to know that our hotel and service were a good fit for your travel. Our goal is to provide with a memorable service and we are very happy to see that you've enjoyed your stay; it is very... More 

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