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Crowne Plaza London - Docklands

#306 of 1,054 Hotels in London
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Western Gateway | Royal Victoria Dock, London E16 1AL, England
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Crowne Plaza London - Docklands
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1,319 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (308)
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Colchester, England, United Kingdom
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just got back from a great couple of days in London. The hotel is in a great location just a 2 minute walk from the DLR station. The hotel has a restaurant itself and there are a few around it as well as a Tesco Express. The o2 is just two stops away as well which itself has some great... More 

Was this review helpful? Yes
DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Adam S I am happy to know that you had a great stay with us. Thank you for taking your time providing us with your feedback. I am so glad you were able to take advantage of the location of O2 being so close to our hotel. I am also excited to know that you and your girlfriend enjoyed... More 

Northwood, United Kingdom
Level Contributor
180 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for 1 night before flying out from London City. The hotel gave me a warm welcome and I was upgraded to an Executive room with a lovely view of the Docklands, O2 and the Emirates Cable car. The room was huge and wonderfully decorated - the bed was super comfy. I was greeated with a selection of... More 

Was this review helpful? Yes
DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear aks120LasVegas, I am happy to know that you had a great stay with us. We truly appreciate you taking your time giving us your voice from your escape. Reading your testament is a breath of fresh air. Our staff tries their hardest to make every guest experience great. I am glad to know you enjoyed the upgrade and a... More 

Ashington, United Kingdom
Level Contributor
92 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed here for 3 nights with my husband who works nearby. We were on the 4th floor in a room overlooking the flats next door. It was noisy at night time with the noise coming from the alleyway between the hotel & the flats. My husband had asked for a room in the Sleep Zone but we ended up... More 

Was this review helpful? Yes
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, First of all, I really appreciate that you took the time to review our hotel. It is disappointing to know you did not enjoy your overall experience with us and regrettable the services and room you received did not live up to your expectations. We give the utmost importance to our guest comments as they help us improve,... More 

Hertfordshire, United Kingdom
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel for two nights to celebrate our wedding anniversary. We were very impressed with all the Staff especially Samantha in the restaurant. What a wonderful character she is! Also the guy on concierge, unfortunately cannot remember his name, but he had great short dreadlocks. He was very helpful on various things we asked him about. In... More 

Was this review helpful? Yes
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, First of all thank you very much for taking your time to share you feedback through the TripAdvisor community and for recognize our hard work. It was a pleasure to read that you found our team efficient and friend. It is great to know that we helped to make you wedding anniversary extra especial. I have also taken... More 

Grimsby, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here last week for 3 nights with my partner and 9 year old daughter for a little break away, it didn't fail to impress as always! I have stayed at this hotel on many occasions over the past 7 years - as a couple and also with my young daughter. It's easy to reach by car, good parking... More 

Was this review helpful? Yes
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Kirsty450, Thank you for taking the time to post your review, I am delighted to know that your overall experience was satisfactory and that we have met your expectations once again. I am also glad to know that you found our staff very polite and helpful and that together with our comfortable and spotless beds you overall experience was... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for one night during the week. I was pleasantly surprised by how nice my room was. It was spacious, had a nice bathroom and even included complimentary bottled water on arrival. Breakfast was great and very reasonably priced. The only thing preventing me from giving 5 stars is the service in the Restaurant it the evening. The... More 

Was this review helpful? Yes 1
DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear ChristopherRL, Thank you for the very kind words and positive feedback for the team at Crowne Plaza Docklands. Our goal is 100% guest satisfaction, and I am delighted to see that we met most of your expectations. I will certainly share your feedback regarding staff attentiveness. I am looking forward to welcoming you back soon. Warm Regards, Jana Bazajeva... More 

Leigh, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was based at Crowne Plaza London - docklands initially to visit the 02 - well placed for this only over the river using the new Emerates lift over The Thames. The hotel staff were very pleasant, we had arrived hot and dry and were instantly offered a cool glass of water whilst we checked in. The room had two double... More 

Was this review helpful? Yes
DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear DeborahR349, Thank you so much for writing this review and sharing your feedback during your very recent stay at the Crowne Plaza Docklands. I am so glad you and your friend enjoyed your stay and had a great time overall. I am very happy to learn that you were satisfied with our location, friendly and nice staff as well... More 

Coventry, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We spent the weekend on which we got engaged and the hotel was spectacular! The staff were friendly and the hotel was clean. The food was amazing and we plan to go back next year! They made it very special and had amazing views.

Was this review helpful? Yes
DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Rebecca B , Congratulations on your engagement! Thank you for taking the time to review your recent stay at Crowne Plaza Docklands, I am so happy you found us! We certainly aim to provide each individual guest with a personalized and memorable experience; we were therefore thrilled to hear our service was seamless from the moment of arrival till... More 

Tonbridge
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had not been to the area since London 2012 and we were back here with our daughter and a friend who were attending a You Tube festival at Excel. We were welcomed warmly and the rooms whilst not massive are well equipped and the best ones have great views of the dock areas and nearby cable car and O2... More 

Was this review helpful? Yes
DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear niftyatfifty , Welcome back to Docklands area. Thank you for taking the time to leave your feedback on your recent stay at our property. I am so happy to learn your family and friends had an excellent experience staying with us. Our goal is 100% guest satisfaction, and we are delighted to see that we have met your expectations.... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here with my family for 3 nights this month and was thoroughly impressed with the service I and my family received during our stay. Check-in was quick and easy and staff were always friendly and helpful, especially when asking for directions as we don't live in the area by going into thorough detail about using the underground, the... More 

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Jade G, Thank you for your review about your recent stay at the Crowne Plaza London Docklands. We really appreciate you taking the time to complete your comments on www.tripadvisor.com, It helps us enormously to maintain our standards. I am very happy to know that you enjoyed your experience of the hotel and found the facilities and the service... More 

Hotel Review Summarization

What travelers say

  • Very good(16)
  • City airport(8)
  • Room service(5)
  • Canary wharf(4)
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