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Crowne Plaza London - Docklands

#302 of 1,050 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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Western Gateway | Royal Victoria Dock, London E16 1AL, England
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Crowne Plaza London - Docklands
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Ranked #302 of 1,050 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed yesterday
Hitman9945
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1,236 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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High Wycombe, United Kingdom
Top Contributor
161 reviews 161 reviews
43 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed today NEW

I had to book a 'Superior King' room for £198 (only room available) as I needed to be close to the O2 - I figured for the money at least this place would be special. Wrong! I would hate to see the inferior room. There is absolutely no difference between the room I had (room 2034) and a Travelodge -... More 

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4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

My partner and I have only just started staying with Crowne Plaza, and overall found the stay to be great. Lovely rooms, we had an amazing service from the young blond lady on room service, who was very efficient, polite, professional and was an example of how room service should be delivered! Young lady even arranged for a little birthday... More 

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Kidderminster, United Kingdom
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Recently I have been staying at numerous London hotels due to work commitments . Unable to stay at the usual hotels in canary wharf I looked further afield and found this hotel. What a surprise. Nice hotel which caters for business women as well as men - excellent. Let's be honest car and yacht magazines are not really my thing.... More 

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1 review
4 of 5 stars Reviewed 4 days ago NEW

Good hotel. Nice people. Two good guys at restaurant -Yarsen (funny guy. ) and Robert(intelligent,expert in wines). Normal food. Great views. Polite staff. Verry quite place. But only 30 min to get to center.

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4 reviews 4 reviews
3 of 5 stars Reviewed 6 days ago NEW

As a very special occasion for me and my wife, the Crowne Plaza was a big let down for the money we spent for the rooms. 1. The breakfast was cold when my partner and I came down at 9:30am. Scrambled eggs tasted off, the sausages were rock hard and the hash browns were not fresh. 2. Very poor internet... More 

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Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Four of use came down from Scotland to visit 02 arena.Cable car was minutes away ,and straight to centre. Great views.Hotel was modern and staff polite and helpful.We also found Samantha in the restaurant delightful.Breakfast set you up for the day! We had a great time and really enjoyed our first visit and would definatly come back here again

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear David l, I would like to thank you for taking the time to write such a wonderful review regarding your recent stay at the Crowne Plaza London Docklands. We do indeed have a really good location for O2 from the cable card being just a few minutes away. I am really pleased that you found our staff polite and... More 

1 review
4 of 5 stars Reviewed 1 week ago

We booked this hotel for its location to the 02 arena. The staff were all so polite and very helpful the reception staff really made you feel welcome it was our anniversary so they kindly gave us a room upgrade and a lovely bowl of fruit. The restaurant staff really polite must say there was one lovely waitress Samantha she... More 

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Perrymcp, Firstly I would like to thank you for choosing to stay at the Crowne Plaza London Docklands, and for taking the time to post such a nice review regarding your recent experience with us. We are delighted to learn that you had a wonderful stay and you were looked after to the highest standard. Your comments about the... More 

Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were very pleasantly surprised with this hotel. It is 10 minutes from the centre of London, the tube is a 1 minute walk, staff were very friendly and very conscientious. There is a pool that is open to children, this was a big plus for my seven year old. Food was very good and the breakfast that was included... More 

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Soadish, Thank you for taking the time to write a review about your recent stay at the Crowne Plaza London Docklands. It was great to hear all your kind comments about our facilities, food and staff. I am glad also that you were satisfied with our location. Once again, thank you for your comments and we look forward to... More 

Essex
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for a short trip . Rooms are modern and good . I asked for a taxi and I got an overpriced hotel car . If I ask for a taxi in London I want a black London taxi pleas be sure to use Traditional taxis as there cheaper charming and know where there going . I would stY here... More 

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Userkeptprivate, Thank you for taking the time to write a review about your recent stay at the Crowne Plaza London Docklands. It is great to know that you liked the rooms and you enjoyed your stay. However I was sorry to hear that you were disappointed with the taxi company on this occasion. I certainly appreciate you taking the... More 

Dartford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel, staff and amenities were all of a very high standard. We all enjoyed our stay, HOWEVER it took 14 emails, two phone calls and an online chat to book the room! I always book a three bed room because our adult daughter travels with us. My emails took at least two days before they replied each time and... More 

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Pauline D, First of all, I would like to thank you for choosing to stay at the Crowne Plaza London Docklands. Reviews from our guests, help us gauge what we are doing well and what we need to improve on. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while... More 

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