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Crowne Plaza London - Docklands

4.0 of 5 Hotel   |   Western Gateway | Royal Victoria Dock, London E16 1AL, England (East End / East London)
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Crowne Plaza London - Docklands
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Ranked #267 of 1,063 Hotels in London
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed today
Simon S Sheffield, United Kingdom
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1,055 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sheffield, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed today NEW

This is my hotel of choice for business stays when I am working in Canary Wharf. Great service, good amenities and easy to get to with the DLR just a short walk so easy to get into Central London if needed. Good quality rooms, always nice and clean and quiet. Check in as an IHG gold member is always seemless.... More

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Tromso, Norway
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel was placed in walking distance to undergroundstation that brought us to city center. Hotel staff give good service. Breakfast was good and varied. The rooms were great with big beds and big bathroom. Recommended !!

Was this review helpful? Yes 1
London
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very nice hotel - and pretty much exactly what you'd expect for 4 stars. Very nice rooms, with a few nice touches, including a pool, but lacking the 'wow' you'd expect in a 5 star. However, the service was fantastic. On informing the hotel it was my friend's birthday, they suggested arranging a cake and/or a drink at the bar.... More

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Top Contributor
75 reviews 75 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

The location and appearance of the hotel is just right. It is just missing the correct balance of friendly staff and efficient process. I was disappointed with the check in as this took too long but I was impressed with my room and to fair, the price bearing in mind the location. With lots going on around and about, the... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Chris C, Thank you very much for your recent review referring to your stay at Crowne Plaza London Docklands. While I am delighted to hear that you were pleased with our hotel location and the quality of our rooms, I am sorry however to hear that our check-in service did not meet your expectations on this occasion. I have... More

Norwich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

In the direct flight path from City Airport, and inadequate double glazing. Broadband at 512k max. Intransigent staff charging for a breakfast I didn't have. Will go back to Holiday Inn Stratford next time.

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Swampy_Mike, Thank you for staying at Crowne Plaza Docklands London and thank you for taking the time to write a review. I am sorry that you experienced some inconvenience with the noise from the passing aeroplanes. Regarding the WIFI, it is usually sufficient for general web browsing. I sincerely apologise on behalf of the staff as our guests are... More

Senior Contributor
27 reviews 27 reviews
10 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for a few days during a conference - I guess, given the location, that the folks who stay are here are just for that. It's a great location, next door to Excel, and the rooms are perfectly fine. But boy, oh boy, is the desk service poor. Attentive, but seriously miss-guided. My assistant had me booked in for... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Lexingtonbrit Thank you for your review. It is always a concern when a valued guest has had some disappointing experiences at Crowne Plaza Docklands and I would like to once again apologise on behalf of the team for the shortfall in expectations. As already discussed please be assured that your overall experience is not representative of our usual standards... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My friend and I stayed here on a week night as it was close to the 02 which we had tickets for. It was lovely! Two big double beds which we sank into, lovely and clean and lots of little thoughtful extras such a phone chargers, some bedtime pillow spray etc. The bar staff were lovely and made great cocktails.... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Stacey C Thank you for choosing to stay at Crowne Plaza Docklands during you recent visit to London, as well as taking the time to share your stay with us. I was very delighted and appreciative to read your comments about our rooms and the comfort of our beds, I hope you found the amenities and extras to your... More

Liverpool, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We asked for an upgrade to a River Thames view room and our third floor room was just fantastic. Light , airy and plenty of space. The bed was so comfortable. Breakfast was pleasing and the staff and service delightful. Throughout the whole stay from reception to checkout the well trained staff were a delight and made this hotel stay... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

We are pleased to hear that you enjoyed your stay at Crowne Plaza Docklands and we appreciate you taking the time out to post a review. Thank you for mentioning so many aspects of your visit, including our location close to the DLR and cable car providing easy access directly into the city. You were into one of our newly... More

Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

I was there on a business trip for 14 days and I would not forget the days I have spent there.I loved the room and the view from window as I could see lake just in front me. The cab facilities and breakfast was appreciable. I loved staying in my bed for long hours when I wasnt working. The quiet... More

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Crewe, United Kingdom
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Crowne Plaza for one night. Enjoyed my stay. The room felt very comfortable. It was very clean and modern with some luxury touches. It was a cut above some of the other hotels that I have stayed at in the area. The breakfast was ok, nothing special.

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Mr AJ_Worldtravel, Thank you for taking the time to share your experience with us and thank you for your kind comments about our rooms. We try our best to amazed every guest of ours with brilliant customer service, on top of our convenient location with a beautiful view in front of the river Thames and the amenities that we... More

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Additional Information about Crowne Plaza London - Docklands

Address: Western Gateway | Royal Victoria Dock, London E16 1AL, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London - Docklands 4*
Number of rooms: 210
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Also Known As:
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London - Docklands England

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