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All 1,073 London hotels

Crowne Plaza London - Docklands

4.0 of 5 Hotel   |   Western Gateway | Royal Victoria Dock, London E16 1AL, England (East End / East London)
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Ranked #249 of 1,073 hotels in London
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 4 days ago
Hanlor Drogheda, Ireland
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1,001 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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Drogheda, Ireland
Top Contributor
55 reviews 55 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotels is handy if you are going to the ExCel or Canary Wharf otherwise its a little far out from the city. However, Royal Victoria DRL station is only 2 minutes behind the hotel and is one stop up from Canning Town from which you can take the Jubilee into Baker Street in 20 mins. Its also very convenient... More

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Dudley, United Kingdom
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed one night on business. The hotel has a good ambience, demonstrated on arrival by the friendly staff. If you are driving, the car park is very convenient and, for London, well-priced. Rooms are as you would expect, appointed to a high standard and spotless. The bar area is good for a drink, and if the weather is fine, the... More

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Petosky, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

After two weeks of touring with lots of so so breakfasts, this place stands out. The breakfast had lots of choices and our supper was excellent. The desserts were outstanding. My husband had spiced pears with raspberry sorbet and candied pistachios. I had chocolate truffle with raspberries. The room was spacious and the mattress was very comfortable. The service in... More

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Southend-on-Sea, Essex
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Welcoming reception, comfortable clean room and facilities for making tea and coffee when settled. The bathroom had lovely big fluffy towels and a plentiful supply of toiletries. Breakfast next morning was excellent with plenty of choice and well cooked, and at all times the staff were very helpful and friendly. The location was good with the cable car to the... More

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, Thank you for thanking the time to share such a wonderful review and for share your experience with the Trip Adviser community. We are pleased to know that we have contributed to make this trip a wonderful one for you. We truly appreciate your comments, our prime focus is to provide efficient, warm and friendly service to all... More

Richfield, Utah
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was clean, but is was very small especially bu American standards! It was clean. The shower was horrible! You cant even stand in the shower because there was a part of the ceiling that came out into the shower that wouldn't allow you to stand up straight.

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, Thank you for choosing to stay at the Crowne Plaza London Docklands and for share your experience with us. It is disappointing to hear that you did not enjoyed the room as the shower was faulty, I have passed this comments to the Maintenance Manager to carry on an inspection around the rooms. I also would like to... More

southsea
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

On entering the hotel there were at least 4 people behind the reception desk - just chatting. I was the only one checking in at 4.00 pm. No smiles. One of the guys came over and checked me in. It was just OK - a little bit like, you feel your bothering them! I can never figure out why hotels... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, We were so very sorry to read of your poor experiences and thank you for highlighting each area of our service where we failed to meet your expectations in such detail. Your comment will definitely help us to improve our customer service standards and I can only apologize for the poor service we have provided in this occasion.... More

Brussels, Belgium
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

Modern hotel without charm. No lounge. Poor choice of international TV channels (pas de TV5). Price vary a lot according to demand. It looks really like an holiday inn, does not deserve Crowne Plaza brand. Too much carpets....

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, It is very disappointing to know that your stay was not satisfactory, we endeavor to provide good quality standard services and facilities with every effort and best intention of pleasing all our guests. It is always very valuable for us to understand our guest experiences so that we can continue to review our service offerings. I would like... More

2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed here on a two night break last weekend to celebrate our anniversary. At checkin we got upgraded to a docks view room for free (normally £20 extra so worth asking for). Staff were always helpful, room was spacious, clean and modern; with a mini-bar and help yourself ice machine at the end of the corridor. Nice pool and... More

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, Thank you for taking your time to post such nice review about your experience with us at the Crowne Plaza London Docklands. We very much appreciate your valuable and nice feedback. I am glad that your experience was a pleasant one and that you found our staff very polite and helpful and that you enjoyed the facilities as... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel in December for boxing event at excel perfect location great staff service unbelievable clean comfy room amazing food realy comfy bed couldn't have asked for more this was a great hotel with gteat view of the 02 arena and surrounding downside it cost 165 for the night

Was this review helpful? Yes 1
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, Thank you for sharing such kind comments about the Crowne Plaza London Docklands. Your compliments and positive feedback are refreshing to hear as it commends the effort put into ensuring that you have a memorable time with us. Your feedback certainly reassures us that we are doing a great job to satisfy whoever stays with us. Please feel... More

London, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel, very nice staff, especially Mim, nice food, nice room. All very nice. Not spectacular but certainly not poor.... And I got it at a nice price too instead of the steep rack rate, thankfully.

Was this review helpful? Yes
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, Thank you for staying at the Crowne Plaza London Docklands and sharing such amazing review about our hotel. It was great to read your feedback and all the staff were pleased to learn that the service, product and location fully met your expectations. Mim has been very happy on how you complimented the great services that he rendered... More

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Additional Information about Crowne Plaza London - Docklands

Address: Western Gateway | Royal Victoria Dock, London E16 1AL, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London - Docklands 4*
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Also Known As:
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London - Docklands England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#11 Green Hotel in London #178 Luxury Hotel in London #187 Romantic Hotel in London #199 Family Hotel in London #203 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza London Docklands , a unique, contemporary hotel overlooking Royal Victoria Dock.We are walking distance from ExCeL Exhibition Centre (West) and just minutes from the financial district of Canary Wharf & the City of London. London City Airport is a 5 minute ride away & the O2 in Greenwich & Tower of London can also be easily reached. The hotel is located next to Docklands Light Railway(DLR) station Royal Victoria, which connects after one stop with the Jubilee Line, at Canning Town, into Central London or Stratford.The hotel boasts its own Meeting Success Centre, with 9 meetingrooms accommodating up to 275 delegates including a dedicated Executive Boardroom.We offer today's business and leisure travellers dependability, friendly service and the latest in designer-led facilities at excellent value rates. We can't guarantee the weather in England, however we can guarantee the quality of our 'Make It Happen' service and our world-renowned breakfast buffet.The hotel houses a busy, contemporary bar and lounge and a restaurant accessable from the avenue or from the hotel Reception. The Quad Club offers guests a purpose-built health and fitness facility, with an indoor pool,jacuzzi, sauna, steamroom and the latest gym equipment Please note: opening times of the leisure club may vary seasonally. The hotel is located in the East of London - host to the 2012 Olympics. ... more   less 
Number of rooms
210

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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