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Crowne Plaza London - Docklands

#312 of 1,052 Hotels in London
Certificate of Excellence
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4.0 of 5
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Western Gateway | Royal Victoria Dock, London E16 1AL, England
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Crowne Plaza London - Docklands
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1,298 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Westhoughton, United Kingdom
Level Contributor
125 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Seems to be a brand new property. We got a great rate and had a room on the top floor. Reception and restaurant staff were really friendly and clearly took pride from working at the hotel. The bedroom was beautifully clean and very big. The bed was very comfortable. Breakfast was included and it was very, very good! The location... More 

Was this review helpful? Yes 1
Manchester, United Kingdom
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Having stayed at CPs such as Manchester before I was expecting a lot more than I received at CP Docklands. Every point of customer service - excluding the bar - was poor. Checking in was robotic and unwelcoming, the front of house manager at breakfast was very rude and the checking out was just as robotic, made different only in... More 

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us and for choosing to stay at the Crowne Plaza London Docklands. It is very sad to know that you had such a bad impression about the services in the restaurant and other areas highlighted in your review. I am extremely disappointed to know that we have... More 

West Midlands
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Two night stay in July. Check in was friendly and efficient. Public areas are clean and spacious. The bar is quiet during the week but there are good ones nearby (try the one on a boat). Rooms have recently been refurbished with large smart flatscreen TVs and joy of all joys, a USB plug next to the bed with a... More 

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, First of all, I would like to thank you for choosing to stay at the Crowne Plaza London Docklands. I greatly appreciate you taking the time to write such as nice comments about our property. I am also very happy to know you found the hotel comfortable and that you had a great overall stay. Once again thank... More 

Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My sisters and I stayed here for 3 nights as we were attending a concert at the O2. The hotel was 2 minutes walk from the ldr stop. The room and bathroom were very clean and fresh towels and toiletries were replenished each day. We used the mini bar to store our own water and milk for coffe, there is... More 

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Overseerer, I would like to thank you for taking the time to write a review regarding your recent stay at the Crowne Plaza London Docklands. We do indeed have a really good location for the Excel Center from the hotel being just a few minutes away of the DLR station and close to the O2 through the cable car.... More 

London, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I'm am actually quite sad writing this review as this was one of my favourite hotels in London... but I can't believe how the standards have dropped since my last visit. My husband and I visit this hotel at least 4 times a year on various special occasions. We stayed on the 25th July for one night. When we arrived... More 

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Guest, Thank you for choosing to stay with us at The Crowne Plaza London Docklands. I certainly appreciate you taking the time to share your feedback and I would like to sincerely apologize for any problems you encountered during your stay and at the car park. It is our aim to continue to improve upon the service we provide.... More 

newport gwent
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

checked in, and found receptionist to be friendly, helpful and polite. Unlike the concierge who was, slow surly and unapproachable, kept staring at guests as though he was a store detective in a supermarket, expecting them to nick something!! Apart from him the hotel was lovely. Room was large, spacious light and bright. Fab view across the Thames, bathroom was... More 

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear 53362, Thank you for choosing to stay at the Crowne Plaza London Docklands, and for taking the time to post a review regarding your recent experience with us. We are glad to see that you had a wonderful stay with us, and you found the room and the breakfast pleasant. We do apologise if you felt neglected by the... More 

Birmingham, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

An excellent hotel within easy reach of the O2. Staff were extremely friendly and helpful. Check in was quick and easy. Our room was lovely with nice bedding. Lovely toiletries ( although never use them). Breakfast was excellent. Good vegetarian choice. Pool area gave us a refreshing couple of hours - pool, hot tub and steam room. The hotel is... More 

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DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Carol12212, Firstly I would like to thank you for choosing to stay at the Crowne Plaza London Docklands, and for taking the time to post such a positive review regarding your recent experience with us. We are delighted to learn that your stay was a wonderful one, and you liked every aspect of the hotel. We do hope to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Staff very warm and welcoming making our 3 night stay most enjoyable. Really comfortable huge bed and pleasant refurbished room on 6th floor. Very good buffet style breakfast. When I asked for mustard it was instantly wizzed up fresh from the kitchen. Bathroom smart and functional with shower 'in the bath' giving you the option of a nice long soak... More 

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Thank you for choosing to stay at the Crowne Plaza London Docklands, and for sharing a lovely review regarding your experience with us. It is great to see that you enjoyed your 3 night stay, and our location was convenient for your purposes. Once again, thank you for your honest feedback and we hope to welcome you back again in... More 

Belfast, United Kingdom
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Such a lovely hotel. I was here for a few days with business and got a corner suite. The reception staff were lovely and carried out any requests very quickly. The guest services manager (I think his name is Terry ) was great and made all the guests feel very welcome. The health suite was great and very relaxing. When... More 

Was this review helpful? Yes 1
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear spex88, Thank you for taking the time to post a review regarding your experience with us. We are glad to see that you had a lovely stay in one of the Executive Suites, and you were looked after by our staff. We are looking forward to welcoming you back on your next visit to London. Kindest regards, Jorge Suarez... More 

Kilrea, United Kingdom
5 of 5 stars Reviewed 2 weeks ago

Stayed in this excellent hotel a few weeks ago and cannot fault it. Rooms were great with 2 very comfortable double beds and was very clean. Great location with restaurants and supermarkets nearby. Overall great value for a London hotel.

Was this review helpful? Yes
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear ClodaghM M, Thank you for choosing to stay at the Crowne Plaza London Docklands, and for taking the time to post a review regarding your recent experience with us. It is great to see that your stay was a wonderful one. We are glad to learn that you enjoyed the room and the location, and we do hope to... More 

Hotel Review Summarization

What travelers say

  • Very good(16)
  • City airport(8)
  • Room service(5)
  • Canary wharf(4)
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