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Holiday Inn Express London - Park Royal

3.0 of 5
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Victoria Rd | North Acton, London W3 6UP, England
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Holiday Inn Express London - Park Royal
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Ranked #299 of 1,060 Hotels in London
A recent review
4 of 5 stars reviewed 1 week ago
VWOttawa Ottawa, Canada
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713 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ottawa, Canada
Top Contributor
60 reviews 60 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

The room: comfortable, well-kept. This is an eco-room, meaning you insert your room key into a slot near the door in order for the lights and power to come on. Hot water from the shower takes about 20 seconds. There are some shelves, but no drawers or closets, so the design assumes you'll be living out of your suitcase. Internet:... More 

Was this review helpful? Yes 1
RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Dear VWOttawa, Thank you for taking the time to review our property. Guest comfort and satisfaction is the biggest concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodation. It is our pleasure to hear that you were satisfied with the room features, hotel amenities and excellent hotel location for... More 

Kent, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My boyfriend and I chose the Holiday Inn Express Park Royal as a place to stay during a weekend break to London. The hotel was very well priced compared to other London hotesl (including Travelodges) and included full buffet breakfast (which was delicious and had lots of choice) and free in-room wifi in the price. The greeting we received was... More 

Was this review helpful? Yes
RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Dear Dani_s_100, Thank you for taking the time to share this lovely review with us. We are happy to see that you have so many positive things to say about our hotel. We work very hard to make sure that you receive the best possible experience during your stay and it is satisfying to see that we have excelled. We... More 

Worcester, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Fantastic hotel clean & vey friendly staff who couldn't help us enough., excellent rooms breakfast good enough to start your ,great location for the tube to Central London and parking Β£10 for 24 hr. 😊 we are already planning a return trip πŸ˜€πŸ˜ƒπŸ˜ƒπŸ˜ƒπŸ˜ƒπŸ˜ƒ

Was this review helpful? Yes
RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Dear Sharon C, Let us take this opportunity to thank you for such a wonderful review of your recent stay with us. Indeed we are just few steps away from the central line which offers quick commute into the city. It is a delight to hear that we have met your expectations, and that you found the staff helpful. For... More 

Singapore, Singapore
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Good location! Being located along the Central Line means you are not too far away from the shopping areas of Oxford Street. It is also located within 5-minutes walk to North Acton underground station. Good breakfast and free wifi! The rooms are clean and the staff are helpful! If you fancy some outdoor activities, go for a run nearby where... More 

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RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Dear Streifen, Thank you for rating us with 5 stars and it is our pleasure to read such a wonderful review. We are happy to hear that you have enjoyed our breakfast and took a full advantage of our free wifi. Thank you for choosing to stay with us and we look forward to welcoming you back. Warmest Regards, Silvija... More 

Cowplain, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here for two weeks for work and for an express brand it excels, the location is great only 20 minutes from Central London on the Central Line and 10 minutes to Westfield,Hammersmith or Shepherds Bush and just off the A40. I didn't try the breakfast so can't comment on that. The rooms were tastefully decorated and clean. Staff... More 

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RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Dear GILES1978 , Thank you for choosing to stay with us. It is so great to hear that your stay went smoothly and we can see that you have taken a great advantage of our location. We aim to do our best to meet your expectations and your feedback is very important to us. We would like to thank you... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Clean, warm and cosy. Still, the breakfast is terrible, even for British customers. Try to make some changes even minor ones ( boiled eggs, bacon, some other British special treats) The deposit of 50 p is not a nice feature, anyway.

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RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Dear Nistor O, Thank you for rating us with 4 stars. It is a pleasure to know that the hotel has met your needs. Although, we are very sorry to hear that the breakfast was not as expected. As an Express Brand we have a limited choice and we try our best to make the best of it. If you... More 

Broadstairs, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

we stayed for two nights (20-21 march 2015) we could not fault the hotel in general, the room or the staff. The hotel itself was easy to find, modern and well maintained. The staff from the moment we arrived to when we left were friendly and extremely helpful. Our room was very clean, well maintained extremely well equipped, a lovely... More 

Was this review helpful? Yes 1
RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Dear Mr Taurus46, Thank you for choosing to stay with us. It is a delight to hear that your stay went smoothly , the breakfast was as expected; although no bacon served .:) We would like to apologise for letting you down with the breakfast, but Express Brand does not have bacon on their menu. Once again, thank you so... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2015 via mobile

We stayed over on the 28th Feb, initially had a few probs with the reservations, but the staff were so accommodating! Especially Sylvia! She sorted everything out for us and gave us a lovely room with wine as it was my partners birthday :) if only every hotel had someone like her! All the staff were helpful and always had... More 

Was this review helpful? Yes 1
RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review
Google Translation

Querido Miquel C C, Muchisimas gracias por su bonito comentario acerca de nuestro hotel y apreciamos mucho que nos haya... More 

Bristol, United Kingdom
Top Contributor
120 reviews 120 reviews
65 hotel reviews
154 helpful votes 154 helpful votes
5 of 5 stars Reviewed February 26, 2015

Stayed here for just 1 night but could not fault it. Staff on arrival were friendly and helpful. Public areas and bedroom were very clean. Breakfast was fine. It is a bit outside city centre but the underground stop is could of minutes behind hotel and the underground trains were frequent. The free wifi was good.

Was this review helpful? Yes
RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Dear Meinir, Thank you for rating us 5 out of 5. I am delighted to see that the team has met your expectations and I definitely will share your kind review with the rest of the team. Once again thank you so much for your positive feedback and we are looking forward to welcome you back. Best Regards, Silvija and... More 

1 review
4 of 5 stars Reviewed February 10, 2015

For the price we paid we had a good room with double bed and sofa bed for Β£80. Loved the feature in the bathroom where the door can be used as the main door to the bathroom or to make the bathroom into a separate toilet and showering area - very clever design. The staff were very professional and helpful... More 

Was this review helpful? Yes
RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Dear Michaelsrestaurant, Thank you for scoring us with 5 stars, we are grateful to see that our service provided was up to your expectations. Although, we are sorry to see that our hotel did not had the desired bacon, unfortunately it is not part of the Holiday Inn Express brand. I would however, suggest you to try Holiday Inn, a... More 

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