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Holiday Inn Express London - Park Royal

#292 of 1,050 Hotels in London
Certificate of Excellence
3.0 of 5
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Victoria Rd | North Acton, London W3 6UP, England
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Holiday Inn Express London - Park Royal
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Ranked #292 of 1,050 Hotels in London
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
ThomasTravelFun Singapore, Singapore
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725 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is my first time with Holiday Inn Express in London. A little hotel, very near this underground station, North Acton (central line) very convenient. Rooms are small but cosy room, please don't expect anything fancy. Is a simple hotel. However one complain which is the pillow, way too 'flat'. Near by there is a Tessco, we always get fruits... More 

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Vernon Hills, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I had come to London from Canterbury to do some research for my Master's Degree and found this hotel. It was not too expensive and was in a great area (I had lived close to this area before 3 years ago). The staff was very kind and accommodating, helping me with a wifi issue I had one night. The rooms... More 

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RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Dear Phanny411, Thank you for your kind words and sharing your recent experience with us. We are glad to see that the hotel was great value for money and in a right location for your trips to central London. The team is delight to see that you have found them friendly and helpful when facing problems and when taking extra... More 

Rome
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed in the Holiday Inn Express London - Park Royal by choosing it for so many criteria all perfectly fullfilled: first of all it is located next to the Underground station that in few minutes takes you to central london (central line), second it is located in a quite area of London that is also well equipped with... More 

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Derbyshire, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

we stayed here for 2 nights in january 2015 as we went to see a show. the rooms are clean and spacious. the hotel is right next to a tube station which is very handy. staff are friendly and will do anything for you. would defo stay here again.

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RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Thank you minime118, for your nice review. We are delighted to see your stay with us went smoothly and the surrounding area has met your needs. It is rewarding to know that wifi in the room and the friendly team was a perfect solution for your stay and you would take the time to recommend our hotel to others. Thank... More 

Mason, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We visited London for two days as part of a brief European trip. This hotel was perfect for our needs. The train station was right around the corner and provided perfect access to get to Central London and the sites we wanted to see. We have a 'family' room to accommodate 3 of us. the room was clean and comfortable... More 

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RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Dear Terry B, We are happy to see that you have chosen to stay with us while visiting London on your European trip. That is correct, the tube station is just around the corner, 2 minutes walk from the hotel with a direct link to central London and the majority of tourist sight seeing locations. There is nothing more rewarding... More 

wigan
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 1 night, en route to twickenham, and met up with friends, also staying at this hotel. Easy to find, parking directly behind, reception staff so pleasant. We didn't expect anything more from HI Express but the manager came over to us with a bottle of prosecco and some chocolates, as we were celebrating our wedding anniversary, they... More 

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RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Thank you andrew b for such a lovely comment. It was such a pleasure having you with us and we are delighted to hear that your stay went smoothly. We were even more delighted to see that our team were able to be with you on your special occasion and at the same time support your son playing in the... More 

Preston, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed a couple of times in April 2015 when away during the week on business. Right next to north Acton tube stop. Free WiFi was ok, connection not the best. Free brekkie good. Costa, Tesco, pub and takeaway closeby. Room service provided by a third party company, food wasn't great. Staff were friendly and very helpful (free bottle of sparkling... More 

Was this review helpful? Yes 1
RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Dear danieldavidpaton, I would like to thank you for taking the time to share your experience with us. We are happy to see that breakfast, local amenities and friendly staff has made your day. We truly appreciate your constructive criticism and wanted to let you know that this was already addressed with the food supplier, who has already seen your... More 

Middlesbrough, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A good, reasonable price hotel for visits to Wembley Arena. Stay was made exceptional by the kindness and help received from Lauren, James ( who both actually work at a sister hotel in Cheltenham and were covering for the evening) and the duty manager that evening. Excellent staff and value for money.

Was this review helpful? Yes 2
RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Dear anneT3335UV, Thank you for your 5 star rating. I am delighted to see that our kind and helpful colleagues from the sister hotel did a great job whilst covering for our team and left you with a memorable experience. We appreciate your feedback and will definitely pass on the kind words to the team. Thank you for choosing to... More 

Rotterdam, The Netherlands
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As we had such a great experience we decided not to be difficult and went here again. It is worth noting that my comment on the high volume of the TV was taken on board and I was most pleased to see that the volume was much lower than previously. This time we stayed in a room on the railtrack... More 

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RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Thank you DutchandKiwi, for your 5 star review. It is so great to see our guests returning to our hotel, especially to see that it is because of our exceptional customer service. I must say, your feedback is very important to us as individuals, as well as for the business overall, and we are delighted to hear that the change... More 

Ottawa, Canada
Top Contributor
60 reviews 60 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 10, 2015

The room: comfortable, well-kept. This is an eco-room, meaning you insert your room key into a slot near the door in order for the lights and power to come on. Hot water from the shower takes about 20 seconds. There are some shelves, but no drawers or closets, so the design assumes you'll be living out of your suitcase. Internet:... More 

Was this review helpful? Yes 5
RobertDinu, Guest Relations Manager at Holiday Inn Express London - Park Royal, responded to this review

Dear VWOttawa, Thank you for taking the time to review our property. Guest comfort and satisfaction is the biggest concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodation. It is our pleasure to hear that you were satisfied with the room features, hotel amenities and excellent hotel location for... More 

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