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All 1,071 London hotels

Cardiff Hotel

3.0 of 5 Hotel   |   5-9 Norfolk Square | Hyde Park, London W2 1RU, England (Bayswater / Notting Hill / Lancaster Gate )
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Ranked #518 of 1,071 hotels in London
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443 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Juneau, Alaska
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was a great location withing walking distance from Paddington and many restaurants, pubs, and Hyde Park isn't too far. We had requested a room with two beds. When we checked in, they offered to have someone bring up our bags...which was a darn good thing since we were on the fourth and very top floor in a very small... More

Was this review helpful? Yes 1
AMD121, Manager at Cardiff Hotel, responded to this review

Dear AlaskaChick, thank you for leaving us your review. Your correct that we have a wonderful location and are located on one of Central London's exclusive garden squares. If we ever have someone available to help with luggage help is always offered. Yes our rooms are small compared to North American ones but you are staying in the centre of... More

Perth, Australia
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Easy access, lovely breakfast, small rooms but adequate. Great place to see London. Close to Paddington Train. 15min to Heathrow on the express. Lots of renovations going n while we were there but it didn't inconveneience us.

Was this review helpful? Yes 1
AMD121, Manager at Cardiff Hotel, responded to this review

Dear jjjatbpa, thank you for your kind review. Yes we provide a lovely breakfast, small but nice rooms, and have a fantastic location with the 15 min train ride that runs every 15mins to Heathrow Airport. Yes we are continually improving the hotel but as you noticed we take the trouble to ensure that our customers are not inconvenienced by... More

Eindhoven, The Netherlands
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 4, 2014

As simple as that, you get what you pay for. This hotel did offer reasonable tariff provided it is located 3 mins by walk from Paddington station. Rooms were average sized with high ceilings. I had booked a single room but they kindly upgraded to double room at no additional cost. A major improvement is required towards room service -... More

Was this review helpful? Yes 2
AMD121, Manager at Cardiff Hotel, responded to this review

Thank you for taking the trouble to leave a response and kindly saying we have reasonable room rates, great location in the centre of London and that you were given a free upgrade. Unfortunately although we provide tea and coffee we do not provide room service, but then again we don't charge Central London four star room prices either. "... More

Rome, Italy
Contributor
11 reviews 11 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 3, 2014

I spent 3 nights for 160£, which is great in London. It's close 2' walking from Paddington station and 7' to Lancaster on the Central Line. My single room was small but very light as it was on the 2nd floor just with the window on the square. Also breakfast was good and the staff very friendly. There was a... More

Was this review helpful? Yes 1
AMD121, Manager at Cardiff Hotel, responded to this review

Dear Marilulu, thank you for taking the time to review our hotel. Yes we have a great location, light and small but comfortable rooms, and a breakfast the everyone enjoys provided by friendly and kind staff. Thank you for your kind suggestions on how to even further improve what we do..... : ) Best regards The Cardiff Hotel team. More

Wales
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 2, 2014

Used this as a stop over on return from Belgium before returning back west via Paddington . Ideal for a place to put your head down or use as a base to explore city . Hotel was clean and breakfast good . It is situated near Paddington station / Tube in a pleasant little square . i've never really stopped... More

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AMD121, Manager at Cardiff Hotel, responded to this review

Dear Monkedadda, thank you for your positive review. Everyone working at The Cardiff Hotel takes pride in what we do and we all love to read reviews like yours that take the time to show appreciation of the efforts we all go to. So thank you for encouraging the whole team to keep up the good work ! And yes... More

Malta
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 26, 2014

Excellent position, very near the Tube. Surrounded by pubs and restaurants. Not far from Oxford street, you may shop drop your bags at the hotel and go back. Excellent english breakfast. Clean. Staff, very helpful. Only downside walls are a bit too thin. I would highly recommend. Stayed more than once. Never disappointed. Keep it up guys

Was this review helpful? Yes 1
AMD121, Manager at Cardiff Hotel, responded to this review

Dear Henna E. Your are our favourite style of customer, the ones who visit London several times and grow to appreciate us and then keep coming back. You review is praise indeed and when the staff read this review and ones like it, it encourages them to give their best all the time and that's what gives us our edge.... More

Bristol, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 19, 2014

We booked a family room, and although the bedroom was an adequate size the bathroom was minute and impossible to shower 2 small children in. The bathroom had mould & limescale too. The refurbishment work will clearly significantly improve the hotel, however we were not informed this would be going on, and the health & safety hazards for young children... More

Was this review helpful? Yes 1
AMD121, Manager at Cardiff Hotel, responded to this review

Hello Karen H, Thank you for leaving a review and the several good points you made about us. As you noted we were busy remodelling parts of the hotel during your stay and as you mentioned it has lead to significant improvements all round for all our customers to enjoy. We are all very proud of the results..... Yes we... More

wales
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 7, 2014

No mention on the internet or when I checked in ,that the hotel was undergoing major refurbishment. Only when I climbed the stairs did I encounter numerous power tools,electric leads,building materials everywhere. The stair carpets covered with sawdust and debis. Mine was the only finished room on the third floor. Room next door used as a base for workmen. Noise... More

Was this review helpful? Yes 2
AMD121, Manager at Cardiff Hotel, responded to this review

Dear Shaggylamb, Thank you for leaving a review of our hotel. We are all pleased that you liked the private terrace your room had. Please accept our apology for any inconvenience caused by refurbishing the hallways, however all buildings do require maintenance to keep them in good order and all rooms that were effected had generous discounts to help compensate... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2014 via mobile

Again i have returned to the hotel. I would recommend this place to anyone. It is going through a real facelift at the moment and its very impressive. I had a chance to stay in one of the new rooms, what a difference, seems so much more space, nice and bright. Keep up the good work guys!!!!

Was this review helpful? Yes 1
AMD121, Manager at Cardiff Hotel, responded to this review

Dear Cy C, Thank you for your kind review. We have put a lot of effort into improving even further our building and it it is most gratifying that all the efforts are recognised by a regular guests. Yes the rooms are looking and feeling bigger and brighter with so much more space. Your reviews helps give energy and enthusiasmto... More

Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed January 30, 2014

I have stayed in many London hotel rooms before,but The Cardiff Hotel room I had was the best I ever had-long may I return to this establishment,and thanks to the staff for being the best I have everhad

Was this review helpful? Yes
AMD121, Manager at Cardiff Hotel, responded to this review

Dear Steve B, You as a regulator visitor to London are in a strong position to give an opinion of London hotel accommodation, so your opinion carries a lot of weight. Your kind words that the room you had was the best ever by a long way really means a lot to our team who all work hard and give... More

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Additional Information about Cardiff Hotel

Also Known As:
Cardiff Hotel London
Cardiff Hotel London, England
Address: 5-9 Norfolk Square | Hyde Park, London W2 1RU, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Hotel Style:
Ranked #518 of 1,071 hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cardiff Hotel 3*
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