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Holiday Inn Express London Stratford

3.0 of 5 Hotel   |   196 High Street, London E15 2NE, England (East End / East London)
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Ranked #448 of 1,062 Hotels in London
A recent review
3 of 5 stars reviewed 5 days ago
pjspjs London UK
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433 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London UK
Top Contributor
101 reviews 101 reviews
80 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

in walking distance to the station and Westfield. usual HIE set up. new bathroom. big shower. bed was surprisingly comfortable get room in the back, not facing road. overall quite acceptable. breakfast was good

Was this review helpful? Yes
ManagerE15, Guest Relations Manager at Holiday Inn Express London Stratford, responded to this review

Dear Guest, Thank you for your time to review the Holiday Inn Express London Stratford. We are pleased to hear you enjoyed hotel services and found hotel location convenient. We look forward welcoming you again in a near future. Kind Regards, Management Team Holiday Inn Express London Stratford More

Kingston, Canada
Top Contributor
58 reviews 58 reviews
54 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

From the outside this looks like a fairly new hotel, but clearly it cannot be. I busily adjusted my stylish aircon/cum heating system only to discover that it responds zilch to my temp settings. Result: a pretty hot room during an unusually warm period in October. They have wifi included in the room rate, it's one of the reasons why... More

Was this review helpful? Yes 1
ManagerE15, Guest Relations Manager at Holiday Inn Express London Stratford, responded to this review

Thank you and we appreciate you taking the time to share your feedback with us. First and foremost, we would like to apologise for the concerns you had and we have acknowledged the points you made. Our maintenance team work diligently to ensure our facilities are well maintained. We did make some mistakes with regards to the settings of our... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

The air conditioner is centrally operated. This means that an overheated room in winter cannot be cooled down as all settings are set to "hot". Do not book if you find overheated rooms unbearable. Staff ok Location noisy and prone to police sirens.

Was this review helpful? Yes
ManagerE15, Guest Relations Manager at Holiday Inn Express London Stratford, responded to this review

Dear BrayTowers, Thank you for taking time to share comments on Tripadvisor about your recent stay with us. We are really disappointed to hear that experience in our hotel did not meet your expectations and we are sorry for the air conditioning problems you have encountered. We would like to assure you that the points you have raised have not... More

Cranleigh, United Kingdom
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

spent a week here. Got little sleep due to noisy occupants and wafer thin walls. Food was worst I have ever experienced anywhere. I ordered a chicken burger one evening and couldn't tell if it was chicken or the meat bought by mistake. This evening they're not doing food !?!?!! But tbh that's probably a blessing. Room is ok.

Was this review helpful? Yes
ManagerE15, Guest Relations Manager at Holiday Inn Express London Stratford, responded to this review

Dear Mark L, Thank you for taking time to comment us on Tripadvisor. Firstly, I would like to express my sincere apologies that the recent stay with us did not meet your expectations. I am disappointed that this has left you upset and unimpressed with the hotel. We highly appreciate your opinion about the restaurant menu. I would like to... More

Ashford, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed here just for 1 night on business. The hotel is located on the high street, about 10 minutes walk from Westfield Shopping Centre and a stones throw away from Olympic park. Although located on a busy road, I wasn't disturbed at all by traffic although I kept my room window closed. The air conditioning in the room worked... More

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ManagerE15, Guest Relations Manager at Holiday Inn Express London Stratford, responded to this review

Dear Guest, Thank you for taking time and providing us with such a detailed feedback about your recent stay with us. I am sorry to hear that our restaurant experience did not meet your expectations. We are grateful for the points you have brought up which will definitely help us to improve and review our Restaurant menu options. We are... More

Edinburgh
Top Contributor
57 reviews 57 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just stayed one night and had a nice enough stay; despite the hotel being located in the high street, we slept well. The room was quiet, clean and with the typical comfort of a holiday inn express. The lighting is in my opinion not bright enough. Breakfast was ok, very busy, hard to find a clean table but you get... More

Was this review helpful? Yes
ManagerE15, Guest Relations Manager at Holiday Inn Express London Stratford, responded to this review

Dear Guest, Thank you for taking time to review the Holiday Inn Express London Stratford. We are pleased to hear you enjoyed our friendly staff services and found hotel location convenient. All your comments are highly appreciated and will definitely help us to improve the quality of service we provide. We look forward welcoming you again in a near future.... More

Buenos Aires, Argentina
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I didn't do a lot of research before booking the hotel so I was unsure what to expect. I ended up having a great stay. We arrived to a room that was conditioned for handicapped people and asked for a change, which was no problem. The rooms and the hotel in general is very clean, they have a very nice... More

Was this review helpful? Yes
ManagerE15, Guest Relations Manager at Holiday Inn Express London Stratford, responded to this review

Dear Guest, Thank you for taking time to review the Holiday Inn Express London Stratford. We are delighted to hear you enjoyed your stay with us and we look forward welcoming you again in a near future. Kind Regards, Management Team Holiday Inn Express London Stratford More

Manchester, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My friends and I stayed here in August for 'Secret Cinema Presents: Back to the Future', and it certainly did the job! The breakfast was very nice - not too extensive but enough - the rooms were clean and comfortable, if not slightly soulless. Don't be swayed by that - it felt safe, and the staff were superb. They were... More

Was this review helpful? Yes
ManagerE15, Guest Relations Manager at Holiday Inn Express London Stratford, responded to this review

Dear Guest, Thank you for taking the time to review our hotel on Tripadvisor. We are pleased to hear that you enjoyed your stay with us and had a great time while attending the event. We are looking forward to welcome back you and your friends whenever you will be visiting Stratford area. Kind Regards, Management Team Holiday Inn Express... More

London
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Great location and brilliant staff. However for an express location minimum £90 a night not worth it. Down the road you can get bed and breakfast for cheaper with same value. So decrease the prices and you'll get better reviews.

Was this review helpful? Yes
Julian H, Manager at Holiday Inn Express London Stratford, responded to this review

Dear Guest, Thank you for taking the time and writing a review on your recent stay at our hotel. Our prices are competitive and our room rates depend on availability and events taking place in the area. We always appreciate positive and negative feedback and we are happy to read that you found the location and our staff accommodating to... More

Boston, Massachusetts
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed for four nights in July while visiting a physician in Canary Wharf. The hotel is located about and 8 minute walk from the nearest train station. It is not a dangerous area, but it's quiet and slightly isolated so if you plan on arriving late at night it might be worth getting a cab. The hotel itself is very... More

Was this review helpful? Yes
ManagerE15, Guest Relations Manager at Holiday Inn Express London Stratford, responded to this review

Dear Guest, Thank you for taking time and sharing such a detailed review about your recent stay with us. We are delighted to hear that you found our staff friendly and enjoyed our breakfast selection. We always strive to provide excellent service for all our guests therefore we really appreciate your comments and the things to improve. We sincerely hope... More

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Additional Information about Holiday Inn Express London Stratford

Address: 196 High Street, London E15 2NE, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express London Stratford 3*
Number of rooms: 153
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Also Known As:
Holiday Inn Express London Stratford Hotel London
London Holiday Inn
Holiday Inn Express London Stratford England

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