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Novotel London City South

4.0 of 5 Hotel   |   53-61 Southwark Bridge Road, London SE1 9HH, England (London Bridge)
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Ranked #374 of 1,073 hotels in London
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
nelly071 London, United Kingdom
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1,193 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

After being sent here late at night from another hotel who let us down badly, the staff here were very helpful and sympathetic to our inconvenience. The room was very clean and big enough for 3 adults. The surrounding area was very quiet for a Saturday night and the tube about a 10 minute walk if that. Thanks to the... More

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Worcester, United Kingdom
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Ok I'll start with the positives: Mac computers and printer in lobby, very handy. Location was good for what we wanted to do in London. Now why the poor rating, we checked in and were not informed refurbishment was going on our floor and then imagine our surprise when it was going on next door, very noisy and when we... More

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North Wales, United Kingdom
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I was here for a training event which I was running. The lady who looked after us was called Cristall and was really friendly and very helpful. Launch was excellent and there was plenty of it. My room on the second floor was very quiet, clean spacious and comfortable. My breakfast was very good. On the downside the car park... More

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Victoria P, Manager at Novotel London City South, responded to this review

I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind Regards, Victoria Parry, Room Division Manager More

Senior Contributor
21 reviews 21 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Welcomed as a gold card member with drink vouchers and chocolates. Great location only minutes from Borough Market and the underground. Room was initially noisy due to work being carried out on the first floor, but we're moved and upgraded for the inconvenience. Would defiantly stay here again.

Was this review helpful? Yes 1
Victoria P, Manager at Novotel London City South, responded to this review

Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us. I hope we can be part of your future travel plans. Best Regards, Victoria Parry, Room Division Manager More

Oundle, United Kingdom
2 reviews
2 of 5 stars Reviewed 2 weeks ago

We are rewards members at the Novotel so always stay at one if we can. This is the only time I was let down by the chain. At check in, we were not given the usual toys for the kids or our "rewards" welcome drink. I had to ask for it, and even then, they only gave me a voucher... More

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
Victoria P, Manager at Novotel London City South, responded to this review

Thank you for taking time to post your review. I’m sorry we failed to live up to your expectations. The team and I appreciate your feedback, though, and we are addressing the issue Kind Regards Victoria Parry, Room Division Manager More

1 review
5 of 5 stars Reviewed 2 weeks ago

E mailed hotel to let them know we would be arriving early so could room be ready. When we arrived room was not ready but receptionist was very apologetic and made sure it was ready within half an hour. Family of four with two teenage boys and without asking were given an upgrade. Room was large and spotlessly clean .... More

Was this review helpful? Yes
Victoria P, Manager at Novotel London City South, responded to this review

Thank you for taking time to write a review. I was delighted to hear that you overall enjoyed your stay with us and I will be sure to share your comments with the team as I am sure they will appreciate knowing that their efforts have been recognised and remembered. Best Regards, Victoria Parry, Room Division Manager More

London, United Kingdom
15 reviews 15 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We booked into the Novotel hotel for our wedding as it was central for a lot of our guests and our venues. The first issue was check in, we were having a hair and make up artist meet us at the hotel, check in started from 2pm and I wondered if we would be able to check in any earlier.... More

Was this review helpful? Yes
Victoria P, Manager at Novotel London City South, responded to this review

Thank you for taking the time to write a review on Tripadvisor following your recent stay. I am very sorry that your experience did not meet your overall expectations on this occasion. At Novotel, we strive to provide a superior service experience for every customer and therefore your feedback is very important to us. Best Regards, Victoria Parry, Room Division... More

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Additional Information about Novotel London City South

Address: 53-61 Southwark Bridge Road, London SE1 9HH, England
Phone Number:
Location: United Kingdom > England > London > London Bridge , Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel London City South 4*
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Also Known As:
Novotel London City South Hotel London
Accor London City South
London Novotel
Novotel London City South England

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Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#15 Green Hotel in London #246 Luxury Hotel in London #258 Family Hotel in London
Hotel Class
Official Description (provided by the hotel)
The Novotel London City South is an AA 4 star hotel ideal for a weekend or holiday in London. The Shard, Borough Market, London Eye, Tate Modern, Millennium Bridge, Shakespeares Globe Theatre, Vinopolis and St Pauls Cathedral are just minutes away, while a short tube ride will get you to the shopping, nightlife and theatres of the West End. Guests can enjoy our Elements Restaurant, Clinks Bar and rooftop leisure and fitness suite with gym, sauna and steam room. Free WiFi & internet, chargeable parking available. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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