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Novotel London City South

#383 of 1,054 Hotels in London
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53-61 Southwark Bridge Road, London SE1 9HH, England
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1 room 1 guest
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Novotel London City South
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1,485 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
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English first
  • All months
    (1485)
  • Mar-May only
    (387)
  • Jun-Aug only
    (414)
  • Sep-Nov only
    (325)
  • Dec-Feb only
    (359)
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Chesterfield, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Me and my boyfriend visited the hotel with a voucher we had given us. The hotel was lovely and when we got there, the receptionist who was so nice upgraded us due to my boyfriend being so tall so we would be more comfatable. We were given an executive room which was absolutely lovely. The room was modern and so... More 

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Kirkland, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

I've stayed twice at this hotel in the last five years with my family, which includes two teens. The rooms are a bit small however there is room to store the suitcases out of the way, there are two double beds and the bathroom is large enough. The staff was very helpful and pleasant. The breakfast in the morning is... More 

Review collected in partnership with Accorhotels.com

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Bengaluru (Bangalore), India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Overall good experience. Good breakfast spread. Located very close to city and some iconic landmarks in London. However, the checkin experience was not so seamless - nor the experience of getting my Accor membership attached to the booking.

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New York City, New York
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Loved this Hotel. Central to London. Great staff. Fair price . The Hotel caters to a family experience. Within walking distance are several of London"s main attractions. There is room service and an excellent Restaurant on site. I recommend highly

Was this review helpful? Yes
Victoria P, Manager at Novotel London City South, responded to this review

Dear John, thank you for your very positive review about the hotel but more importantly about the team. I was very pleased to read you found the team very good and enjoyed the level of customer service. We look forward to welcoming you again soon at Novotel London city south. Kind regrads, Martin Zajacek, front office team leader More 

Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Three nights at this hotel led to good experience. We stood in new, refurbished new room. It is quite location if you have room oriented to the courtyard. Close location to the city. Only thing i missed is selection of vegetables at breakfast (there was none). British breakfast is fine for one or two occasions for me.

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Victoria P, Manager at Novotel London City South, responded to this review

Dear Michal, thank you for taking the time to review us following your recent stay at the Novotel London City South hotel. I am glad you enjoyed our next generation bedroom. We have noted your comments about vegetables and we will look what we can do to improve our delicious breakfast buffet. We very much look forward to welcoming you... More 

Ballarat
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Two days into a three day stay and have very mixed feelings. Standard of accommodation is good and the location is great, but the service standard is generally poor. On check in it was too much effort to organize a room account so they just didn't bother to do it, which means I have my wallet out every time I... More 

Was this review helpful? Yes 2
Victoria P, Manager at Novotel London City South, responded to this review

Dear Rob, thank you for taking the time to share your review with us. I am glad to hear the location of the hotel was handy for you to visit attractions in London however i am truly sorry to learn about any shortcoming you had with your stay. Please be assured that this is not indicative of our usual standards.... More 

Horsham uk
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

friendly hotel in ideal location for exploring the old city of London. resteraunt staff seemed fairly confused and chaotic service but food was good. however when we tried to order room service none of the items on the menu were available and eventually a member of staff brought us a menu for rather indifferent take away pizzas !

Was this review helpful? Yes
Victoria P, Manager at Novotel London City South, responded to this review

Dear Cowstead, thank you for taking the time to write a review following your recent stay at the Novotel London City South hotel. I was delighted to hear you found our location to be excellent however I am very sorry that your overall experience did not meet your expectations on this occasion. At Novotel, we strive to provide a superior... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

We booked a family room for our stay. One main double bed and a very good-sized queen bed. Room had recently been refurbished and was very clean, comfortable and well-appointed. When booking make sure you ask for a room away from the main road as this is busy and could be noisy. Hotel also has a small gym which is... More 

Was this review helpful? Yes
Victoria P, Manager at Novotel London City South, responded to this review

Dear George, thank you for taking the time to review us with 4-stars following your recent stay at the Novotel London City South hotel. I am glad you enjoyed our next generation bedroom and leisure facilities. We very much look forward to welcoming you back to the hotel in the future. Kind regrads, Martin Zajacek, front office team leader More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Borough market(9)
  • Tate Modern(5)
  • Bridge tube station(3)
  • Great location(3)
  • Sofa bed(3)
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Pool/beach area (2)
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Business center/function rooms (6)
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Family/play areas (1)
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Other (8)
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Staying in Southwark

Neighborhood Profile
Southwark
Even before the arrival of the instantly iconic Shard, the riverside scene in Southwark had moved well beyond any up-and-coming phase of development. For quite some time, locals and out-of-towners alike have loved browsing the boutiques of Bermondsey High Street, foraging through the bounteous stalls at centuries old foodie haven Borough Market, and flocking to the banks of the Thames to enjoy some of Britain's biggest attractions such as Tate Modern and Shakespeare's Globe. Despite Southwark's many popular draws, instant calm can be achieved easily by turning down almost any side street. For more urban buzz, a quick stroll across famed bridges like the pedestrianized Millennium Bridge or the ever photogenic Tower Bridge yields access to the very core of Central London. And with London Bridge Station as this neighborhood's main transportation hub, getting across town (or to anywhere in England for that matter) is a relative breeze.
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