We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
3.0 of 5 Small Hotel   |   35 Shepherds Bush Road | Hammersmith, London W6 7LU, England
Hotel amenities
Sapphire Hotel
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Sapphire Hotel to your Saves list
Ranked #237 of 535 London B&B and Inns
A recent review
4 of 5 stars Reviewed November 30, 2014
Duncan G Glasgow, Scotland, United Kingdom
Write a Review

175 reviews from our community

Traveler rating
    43
    46
    40
    26
    20
See reviews for
13
61
16
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (175)
  • Mar-May only
    (40)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (39)
All months
Bristol, England, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 24, 2014

This is the worst hotel experience I have ever had. Firstly, they have a scam going on whereby they deliberately overbook at the Sapphire and then send you down the road to the The Pearl/Emerald (the sister hotels). They do this maybe because these hotels have even worse reviews on trip advisor. Or maybe it’s some form of tax avoidance... More 

Was this review helpful? Yes 2
Exeter
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 22, 2014

We arrived at the Sapphire Hotel, went in, paid for our stay (1 night) and then were sent along the road to the Emerald Hotel. We were actually quite relieved, as the Sapphire Hotel had a very strong smell of gas. Upon commenting on it, the member of staff told is they had just had laundry delivered and that was... More 

Was this review helpful? Yes 1
Petersfield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 17, 2014

I booked a double room at this hotel as my partner and I wanted to stay somewhere close to the Eventim Apollo. After looking at the website this place looked perfect - the rooms were luxurious and there was a nice long list of facilities - all seemed too good to be true for the £59 per night. The website... More 

Was this review helpful? Yes
Glasgow, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 13, 2014

My first impression from outside was that it looked nice, but please do not be fooled by this......!!! We arrived at hotel long before check in but just to drop our bags off as we were going visiting to the hospital, the girl who answered the door didn't speak any English, she then had to go and phone someone to... More 

Was this review helpful? Yes 2
rathcormac
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 1, 2014

I was supposed to stay there on the 22nd and 23rd of November for the Anastacia concert. About 8 days before the event however the concert was postponed until next January. I phoned the hotel to explain my predicament and was told bluntly "no you cannot change dates, it's too late now" I emailed the reservations department who ignored my... More 

Was this review helpful? Yes
Glasgow, Scotland, United Kingdom
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 30, 2014

I booked this whilst in the area on business on the advice of my boss. I arrived at the Sapphire and checked in only to be told I would be staying at the Pearl hotel a few doors down. After reading the reviews on here I was expecting that. The reception staff were all friendly and helpful and I was... More 

Was this review helpful? Yes
Senior Contributor
24 reviews 24 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 26, 2014

Was presently surprised by this hotel as its incredibly tidy and smart. In my situation it was absolutely perfect apart from the same breakfast (just eggs and toast for hot food) best points are that its close to the underground, the only minor points are the 3 flights of stairs after spending the day in london and trying to find... More 

Was this review helpful? Yes 1
Norwich, United Kingdom
1 review
3 of 5 stars Reviewed November 26, 2014

We arrived at the hotel which was situated on Shepards Bush Road next to one of the main roads. When we arrived the staff at first seemed very welcoming and greeted us through the door. Upon checking in one of the staff members noticed that we had booked a double room and that me and my partner were two men.... More 

Was this review helpful? Yes
Zagreb, Croatia
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 5, 2014

My coworkers and I booked for 3 nights at the Sapphire. Upon arrival, like many other guests have stated, we were redirected a couple of meters down the street to their sister hotel: The Pearl. Since we requested quiet rooms, we were redirected to the "basement" rooms. The room was quite small, with a tiny bathroom, but we were out... More 

Was this review helpful? Yes 1
Cambridge
Top Contributor
54 reviews 54 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 26, 2014

After reading some reviews we were a little concerned as to what we would be walking into upon check-in. However, we were greeted warmly and efficiently. This hotel is more like a high-end guest house but it is trying to behave like a hotel. We travel a lot, globally, usually at 4-5 * hotels, but would like to share our... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sapphire Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sapphire Hotel

Address: 35 Shepherds Bush Road | Hammersmith, London W6 7LU, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sapphire Hotel 3*
Number of rooms: 14
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, HotelTravel.com, Priceline, Travelocity, Agoda and Odigeo so you can book your Sapphire Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sapphire Hotel London, England

71 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (51)
Viewed
Room/suite (24)
Viewed
Hotel & grounds (9)
Viewed
Bathroom (8)
Viewed
View from room (2)
Viewed
Business center/function rooms (1)
Viewed
Dining (1)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Bathroom (3)
Viewed
Room/suite (3)
Viewed
Other (14)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay