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Sapphire Hotel

35 Shepherds Bush Road | Hammersmith, London W6 7LU, England
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Sapphire Hotel
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Ranked #254 of 525 London B&B and Inns
A recent review
4 of 5 stars reviewed 1 week ago
unicorn42 Oxford
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187 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bali, Indonesia
Contributor
17 reviews 17 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Couple things that bother us while we were staying there. we were staying on the second floor. The room itself wasn't sound proof. We could heard people walking up & down the stair. And there's a main door for every floor that very noisy every time people passing the door. The worst of all was shower drain, it was very... More 

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Oxford
Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in companion hotel the Pearl, just along the road. It was fine. Clean, warm, good blinds to stop the light, good shower and I got a good deal as it was a Sunday night. I didn't stay for breakfast.

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Harrogate, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

On a positive note, the hotel was in a good location for the Apollo at Hammersmith, & the beds were clean & comfortable, but we were very disappointed overall with the hotel. We had booked a double room & a single room & requested that they be situated near each other, however, the rooms ended up being 3 floors apart.... More 

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Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

After check-in, you're sent down the street to another hotel 'The Pearl/Emerald' - which is NOT like the pictures on their website etc. Room was tiny and unbearably warm and the tiles falling off the walls in the bathrooms. It did not feel clean or hygienic. We had booked breakfast so headed down - the ambiance was awkward and uncomfortable.... More 

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Birmingham, United Kingdom
2 reviews
3 of 5 stars Reviewed 2 weeks ago

We arrived and did not let us make the cheeking and let us go to the bathroom because they had a bath, or common for customers. The room was so small, it did not fall wardrobe, tiny bed. The TV did not see. The small bath. The fridge did not work. For breakfast we had to queue to wait because... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The Sapphire is an exquisite boutique hotel. It is very close to both Shepherd's Bush Station as well as Hammersmith Station. It's also very close to Westfield shopping mall (the biggest mall in Europe!) and also minutes away from Central London. The hotel is newly renovated and the interior as well as the exterior are very welcoming. The staff is... More 

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Hitchin, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Easy check in and pleasing room with on suite which was clean with soft towels. Breakfast was included and was OK. Useful location for underground into central London. Allowed us to keep our luggage until later in the day when we checked out.

Was this review helpful? Yes 1
Bristol, England, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 24, 2014

This is the worst hotel experience I have ever had. Firstly, they have a scam going on whereby they deliberately overbook at the Sapphire and then send you down the road to the The Pearl/Emerald (the sister hotels). They do this maybe because these hotels have even worse reviews on trip advisor. Or maybe it’s some form of tax avoidance... More 

Was this review helpful? Yes 6
Exeter
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 22, 2014 via mobile

We arrived at the Sapphire Hotel, went in, paid for our stay (1 night) and then were sent along the road to the Emerald Hotel. We were actually quite relieved, as the Sapphire Hotel had a very strong smell of gas. Upon commenting on it, the member of staff told is they had just had laundry delivered and that was... More 

Was this review helpful? Yes 1
Petersfield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 17, 2014

I booked a double room at this hotel as my partner and I wanted to stay somewhere close to the Eventim Apollo. After looking at the website this place looked perfect - the rooms were luxurious and there was a nice long list of facilities - all seemed too good to be true for the £59 per night. The website... More 

Was this review helpful? Yes 1
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