We'd booked our stay using priority club loyalty points, so decided to go for this hotel as it looked really nice & we felt like trying something we might not have gone for if paying cash. Had to wait ages for checkin (they were very busy), but they then said they'd given us an upgrade as we were priority club...
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Although inside the congestion zone, the hotel is well placed for access to Buck Palace and Central London on foot up the Mall or through St James Park. Best Parking I found was at Victoria Station - £22 per day if bought on line. It's a 10-15 min walk once you know the short cut through maze of modern shops...
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We used this hotel on our visit to Chelsea flower show and apart from a difficult 4 hrs (yes 4 hrs) to get a room that was cool with A/C working, we tried 4 rooms, on three floors and finished going back to the third room which was smaller but had a good A/C system.
The staff were excellent in...
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After paying a decent amount of money for staying in this hotel for five days for the Chelsea flower show i was very disappointed! The price never even included breakfast so i was expecting good things especially with the reviews i had read. Unfortunately we arrived and it started of really well but on entering the rather small room and...
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We checked in and we were an upgrade to a delux king room that was large and well appointed
The a/c was not working so we were offered another room
The manager gave us a suite and included breakfast for our 2 night stay
Everyone that worked there were very nice
I will only stay there when I am in...
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Dear jpag007,
Thank you for your review. Despite an issue with your air conditioning during your stay, I was delighted to read that this was resolved to your satisfaction and you were made comfortable in your new room.
I am delighted to read that we are now your hotel of choice when in London and we hope to have the...
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We got back from a weekend at the Crown-Plaza St James's about ten days ago. It was hard to fault and very much deserves its four star status. The ground floor is arguably five star, in fact. I never used wifi on this trip or ordered breakfast, so I can't speak about those things. The location is a stone's throw...
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Dear parkp,
Thank you for your review, the team and I were delighted to read that you enjoyed your stay and found the hotel met and at times exceeded your expectations. Generally the area around the hotel is safe, but like in any capital city I would never say that I can 100% guarantee anyones safety, but with the locality...
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We have stayed at this hotel regularly in recent years, finding it very comfortable with good facilities and excellent service. The recent renovations have improved the hotel considerably and our room on our latest visit (18/19 May) was wonderfully spacious. The hotel's location in relation to Theatreland and the West End is not as good as some others, although it...
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Dear AGEDNOMAD,
Thank you for your review for your return stay with us at the Crowne Plaza London St James. The team and I are delighted to read that you enjoy your stays with us and that we are your hotel of choice when visiting London. I am also pleased that you like the changes that we have made in...
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I stayed at the Crown Plaza London St James on 22nd May.My husband son and I were attending a Garden Party at Buckingham Palace so the location of the hotel was ideal .from arriving at the hotel the staff were fantastic .they went out of their way to help with anything we required.The rooms where comfortable and quite.The food was...
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Dear Sewing1948,
Thank you for taking the time to complete a review for what I can only assume is a recent stay as you were attending one of the Queen's garden parties. Thank you for taking the time to complete the review and for highlighting the staff for praise......I hope just as good if not better than the staff at...
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- Short walk to subway stop and Buckingham palace
- Not a lot of restaurants nearby
- Courtyard is very nice
- We were upgraded to a very spacious suite - very impressed
- Clean and modern, updated rooms
- The concierge was a little lacking in consistency in knowledge regarding purchasing tickets in advance for the London Eye
-...
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Dear Christina734,
Thank you for taking the time to review your recent stay with us. The team and I were delighted to read you generally enjoyed your stay and liked the room that you stayed in. There are several restaurants in the area but we also believe that you should not have to leave the hotel as from our 3...
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Value for money quite allright. Nothing worth mentioning on the downside.
Dear DanE566,
Thank you for your review. Whilst the review was short, I believe that you enjoyed your stay with us. I hope that we will be better on a future stay with us as we want to be excellent and not just 'alright'.
Thank you again for the review.
Yours sincerely,
Edward Riches
Hotel Manager
Crowne Plaza London St...
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