If were to describe our stay at the St James in one word, we would stay 'wonderful'. From the moment that the doorman tipped his hat on our arrival till we left five days later, we fully enjoyed the friendly and efficient service of all the hotel staff. Our very clean room overlooked the main courtyard and though works were...
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Stayed at this property for 6 nights although renovations were underway (we were advised prior to booking). The staff were very warm and could not do enough to meet all of our needs.... Booked tours, arranged Restaurant bookings and transport. The rooms are large which was a big surprise for London. The renovations did not effect our stay in any...
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Dear MGW_Sydney,
Thank you for completing a review for your recent stay with your family. We were delighted to read that you enjoyed your 6 night stay with us and found the hotel comfortable and the service provided by the team to meet and exceed your expectations. I am delighted to read that you were not disturbed by any of...
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I have just returned from 3 nights at the Crowne Plaza St James's, having been taken in by the Laterooms site deal listed at the beginning of January of a double room normally costing per night £700 for just £99 plus a £15 special deal for cooked breakfast. The saying "if it sounds too good to be true then it...
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Dear marinablue,
Thank you for completing a comprehensive review of your recent experience for your stay at the Crowne Plaza London St James. You have highlighted many issues not only with the room but in the general operation as well as the breakfast offering.
The team and I are in the process of addressing the issues in room 767 that...
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Only stayed in this hotel for one night, we never ate here, or used any of the facilities, the hotel was having some renovations done, and this included the Michelin star Indian restaurant which was closed due to the building work. We were heading up to Gatwick the next day so this is why we chose this hotel the location...
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Dear jerseymick,
Many thanks for your review, despite the short time that you stayed with us, I was delighted to read that you generally enjoyed your stay. We will try to establish your room allocation and so we can address your comments regarding the room. We are very fortunate to have such a great location that you can travel relatively...
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we enjoyed this hotel a lot. It was very clean and modern. The staff were very helpful and the breakfast was delicious. The travel time to the city was about 15 minutes. Compared to the price of the other hotels closer this was a very good deal. The hotel does have free wifi, and a very nice business center and...
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Dear AmandaWillis1980,
Thank you for you 'Great' review! I was delighted to read that you enjoyed our hotel a lot from the rooms and staff to the delicious breakfast. However long or short your stays are, we will always try to tailor your experience around you and ensure that we try to meet and where possible exceed your expectations.
You...
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Have just returned from two week stay at the Crowne Plaza and loved every minute of it. As I was staying for some time, was given upgraded room. Staff always friendly, esp head concierges David and Fred. Would stay there again without hesitation and recommend to others. Comments on this site about current renovations and internet speeds are niggly. The...
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Dear redhillCanberra,
Thank you for your recent review, I am delighted to read that your 2 week stay was a good one and the team ensured that you maximised on your London experience during this time. We do have some scaffolding at the front of the hotel at this time with a majority of this being removed in February and...
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My daughter and I stayed for one night and really enjoyed our stay. From the moment we entered the staff were polite and extremely helpful. On checking in we were told we had a double room. We asked if we could have two single beds and the receptionist was immediately helpful asking if we could wait 15 minutes in the...
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Dear Sara S,
Thank you for your review for your recent stay. It is great to read that you enjoyed your stay with us, we hope to have the opportunity of welcoming you both back soon.
I am pleased to read that you liked the room allocated for you and the little extras with the Sleep Advantage 'Sleep' Kit. We...
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Just spent a long weekend in this hotel and, although initially concerned by some reviews and ongoing refurbishment, had a superbly comfortable stay. The works did not impact on us although we noted that some facilities were currently closed due to refurbishment. The hotel is superbly located in Westminster and it was a joy to stroll easily to nearby attractions,...
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Dear Travelfoodfan,
Thank you for your recent review, the team and I were delighted to read that you enjoyed your extended weekend both in London as well as at our hotel. I was particularly happy to read that you enjoyed the service providedby the staff at the hotel, it is great to read when we get it right!
I was...
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Location absolutely excellent. Reception staff friendly and efficient. The room itself was ok, seemed to have been semi-refurbished but bathroom very cramped and small. Bed linen was nice and crisp and some nice touches like a lavender spray for the pillow. Carpet a bit grotty and the security catch on the door was broken. Good sized safe, more than large...
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Dear Annie1111,
Many thanks for your recent review. Whilst I am delighted to read that you were happy with most of your stay, you were somewhat disappointed with several aspects of your stay. I will be reviewing your comments and owing to the fact that you have highlighted your room number, this allows me to address these immediately. Sadly I...
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We have just returned from a long weekend City break in London having stayed at the Crowne Plaza Hotel St James Park. This was a really lovely hotel in a fantastic, central location very close to Buckingham Palace, St James Park and surrounding areas. Very close to the West End and Theatreland. Rooms were great and extremely reasonable we used...
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Dear lisylouHerneBay,
Thank you for your recent review for your stay in January 2012. I am delighted to read that you enjoyed your stay and found the facilities and the service both to your liking. Whilst many people do not mention it too often, it was great to read that you enjoyed the Spa. Spa at 51 offers some great...
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513 Reviews
408 Reviews
635 Reviews
