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Westpoint Hotel

3.0 of 5 168 - 172 Sussex Gardens | Hyde Park, London W2 1TP, England
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Westpoint Hotel
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Westpoint Hotel
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477 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Westpoint Hotel
See the most recent reviews
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2014

We like to visit London whenever we can, this is the only hotel we would stay at if driving down. The main benefit of this hotel is the location and the car park, The breakfast is great value for money when booked in advance, its a buffets style with enough to choose from for everyone. The rooms are basic and... More 

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thank you for your nice review. We are glad to have offered you an enjoyable stay, we always try to offer the best service to our guests. Moreover the hotel is located in a perfect location for sightseeing and attractions, We look forward to welcoming you many time again. Kindest Regards Westpoint Hotel More 

Leigh-on Sea, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 20, 2014

Had booked this hotel on 19th September for a twin bedded room. Arrived at 10am to let them know we had arrived and put our bags in luggage room. Had great day in London with friends and arrived back at hotel at approx. 10pm only to be told there was no room for us. It was overbooked. Was offered two... More 

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, We are very sorry for your experience was not unto our usually standard. On that day we had a problem with the system resulting in an overbook. We always do our best to satisfied the guest and try to find the right solution. The staff of Westpoint Hotel are trained to providing the great customer service, we apologies... More 

Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 19, 2014

After staying in hostels for 6 weeks I was very excited to stay here even though I had read the reviews on trip advisor and they were not that good. I went in not expecting a lot. I was pleasantly surprised. Yes the rooms are small but have everything you need for a budget hotel. There is a lift which... More 

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Westpoint Hotel thanks you for your lovely review. We aim to provide the best experience for our guests, therefore it is such pleasure to receive such positive feedback. We do hope to welcome you back to our hotel in the near future for another memorable stay. Regards, Westpoint Hotel More 

Senior Contributor
28 reviews 28 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 12, 2014

It aint cheap, the room is very small, no breakfast included, it was my second stay, in 2011 aí stayed there and it had breakfast, now it doesn't , no free wifi 27 pounds per week, the only food thing is that is close to paddington station,

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear guest, Thank you for taking you time to review your stay with us. As Westpoint Hotel is a listed Victorian building, our rooms do vary in sizes. Guests are encouraged to request a change of rooms if necessary. Our trained reception staff will kindly take requests on board to better the guests experience. The policies at the hotel have... More 

Johannesburg, South Africa
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 8, 2014

The big plus of the hotel is that it is near Paddington Station. The negatives are that the rooms are very small, the staff is unfriendly, there is no air-conditioning in the rooms, the wifi is very expensive and it is very noise. It is one of those hotels that you have ticked of and will not make a booking... More 

Was this review helpful? Yes
Westpoint1, Public Relations Manager at Westpoint Hotel, responded to this review

Dear guest, Thank you for your staying with us. Our location offer easy access to underground stations –Paddington and Lancaster Gate and major London’ attractions as well. We apologise for your negative experience. Our rooms are of non-standard sizes as is an old listed Victorian building. The guests can be transfer to another room, when are unhappy with the given... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 6, 2014

Fantastic location for our purposes, Radio 2 Hyde Park picnic in the park concert. Great looking hotel, nearly all staff we met were really helpful, apart from one receptionist, I think possible manger, really couldn't be bothered! We were given a box room, maybe smaller, sure it was used as a shoe box previously, pathetic accommodation. Though I had read... More 

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear guest, Thank you for staying with us. All feedback is extremely important to us as we are taking note of every comment. Due the hotel belong located in a listed building the bedrooms do vary in sizes and all rooms conform to London Tourist Board requirements. we do encourage guests to make requests when they are making the bookings.... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 28, 2014 via mobile

I was a bit apprehensive about staying in this hotel as we usually stick to the well known chains. However, the location was perfect and the price was great so we gave it a go. The hotel looks amazing from the outside. Check in was very quick and easy. The desk staff were very friendly. We had a triple room... More 

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear guest, We are glad that you had an enjoyable stay with us and we are looking forward to many more visits from you! Kind regards, Westpoint Hotel More 

Lisbon, Portugal
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 27, 2014

We traveled to London with no hotel reservation which turned out to be a good thing! Happy to have found this hotel, such a nice location in a street full on places to eat & drink and a couple of minutes away from Paddington station, where you can have direct access to Heathrow via train. We stayed in a suite,a... More 

Was this review helpful? Yes 2
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear guest, Thank you very much for sharing a review, we are pleased you had a pleasant stay and happy you enjoyed the restaurant as well. We are very proud of our staff and customer service and well forward to welcoming you back to our hotel. More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed September 22, 2014 via mobile

Positive: - Good location. Close to Paddington station. - Friendly staff. Negative: - Very small room and bathroom. May work for single traveler or a couple, but with kid I would not recommend. - Bed was extremly uncomfortable and bedframe very unstable. Bed made loud noises as soon as you moved in it. - Unbearingly warm rooms (even in September)... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed September 21, 2014 via mobile

Stayed one night whilst on business. If you are allocated a lower ground floor (box) then I suggest you refuse. Rooms in this area are ridiculously small. No aircon & uncomfortably hot. Open window to the racket of aircon units above. Another example of London hoteliers squeezing rooms in areas that they should not be allowed. Whilst they get away... More 

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Thank you for your review. All the rooms in the hotel are approved by the London Tourist Board. We offer a range of rooms and size based on budget, and subject to availability guests are able to upgrade their accommodation if they desire. A number of our larger family rooms are based on the lower ground floor and serve guests... More 

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Additional Information about Westpoint Hotel

Address: 168 - 172 Sussex Gardens | Hyde Park, London W2 1TP, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $
Hotel Class:3 star — Westpoint Hotel 3*
Number of rooms: 71
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Also Known As:
Westpoint Hotel London, England

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