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Westpoint Hotel

168 - 172 Sussex Gardens | Hyde Park, London W2 1TP, England
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Westpoint Hotel
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Westpoint Hotel
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511 reviews from our community

Traveler rating
    44
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    79
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Aarhus, Denmark
Top Contributor
59 reviews 59 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 28, 2015 via mobile

Great location, close to underground, bond street, oxford street and many more things. Do not buy the breakfast - the area is full of lovely restaurants where you can buy cheap food:) The staff was very wired and unfriendly, but the location and the price is worth the stay

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Following your recent stay here at Westpoint Hotel, we would like to thank you for having taken the time to post your comments. Our location offer very easy access to underground stations – Paddington and Lancaster Gate – only 2 min walk from our hotel. Abbey Court is situated in peaceful tree-lined avenue of Sussex Gardens in Central... More 

Osny, France
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 25, 2015

Room service staff is unpleasant. The hotel is non-smoking but the hallway of my floor reeks of cigarette smoke and "other things" due to some clients (Many young people attend this hotel). Still, I have asked them several times to make the necessary because I had small children. Nothing has been done. We were forced to cover the face of... More 

Was this review helpful? Yes
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 23, 2015

Stayed for one night and found the hotel clean and a great base to explore London. Lovely breakfast and value for money. The room was split level and large. Staff were polite and friendly. Very close to Paddington Station so ideal if you are travelling by train. Would use again when visiting the great city of London.

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Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thank you very much for reviewing your stay with us. Our rooms have not standard size moreover when the guests are not happy with the accommodation the staff try to accommodate them in a better room. Our staff is well trained in customer service and it always try to satisfy any inquiry from the client when it is... More 

Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 9, 2015

We spent 3 nights at the Westpoint and found the room (52 on 3rd floor) and the en-suite very clean. The bed was a bit hard but we managed to sleep and although we were next to the lift it was not as noisey as we expected. The reception staff were very friendly and helpful, as we didn't have breakfast... More 

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear guest Thank you very much for sharing your opinion. We are happy to hear that your stay was enjoyable. Indeed, our hotel location is very convenient as is close to the all major tourist attractions and underground station like Paddington and Lancaster Gate. There is only short walk distance to Oxford Street or Hyde Park as well. Although hotel... More 

Richmond, VA
Contributor
11 reviews 11 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 4, 2015

As others have said, the location is the singular upside with the Westpoint Hotel. I was traveling with two additional adults and we booked a "family" room. Here were my problems: #1 was the size of the room itself. The beds literally took up the entire room; there was no space to move about whatsoever. If we were in the... More 

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest Thank you for reviewing your stay with us. We are very sorry for your negative experience. We would like to point out you did not complain about your stay, if you had we would have moved you to different room. Leaving your reply 6 months later has meant we were unable to improve your stay – this is... More 

Mulhouse, France
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2015

I stayed few times in this hotel and I've never been unsatisfied, the best points of this hotel is of course the location, next to paddington but all the friendly staff as well, Sala and Pedro were very helpful, thank you again I'll come back. Clean, cheap, nice, all in one ;)

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear guest, We are glad that you had an enjoyable stay with us and we are looking forward to many more visits from you! Kind regards, Westpoint Hotel More 

Incheon, South Korea
Contributor
20 reviews 20 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 7, 2015

If you have no expectation, this is the right place to stay in London. The location is definitely the best thing about this place, especially if you're coming from the airport, right by Paddington Station. If you ask to stay in the higher floors, you can get more silent rooms, I had to leave the fan on to make some... More 

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Westpoint Hotel. It is always an encouragement to receive such positive feedback and that you enjoyed a hassle free experience. Our hotel is located in a listed building and so soundproofing is a difficult option. We look forward to welcoming you back in the... More 

Mumbai, Maharashtra, India
1 review
4 of 5 stars Reviewed January 7, 2015

We came in from Heathrow airport straight to Paddington and the hotel is 2 minutes away from the station. We were given a small double room, a bit too small for us but we asked for a different size room and the staff were very helpful. This is a budget hotel and it does the job, rooms clean, good breakfast... More 

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Following your recent stay here at Westpoint Hotel, we would like to thank you for having taken the time to post your comments. It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. We are delighted to know that you enjoyed most aspects of your visit. Once again... More 

Hatton, null, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 4, 2015

I have to agree with most of the comments on here. For location it can't be faulted but unfortunately that’s its only good point. I have just arrived home after a one night stay at this hotel. Arrived at 11am and our room wasn't ready which I didn’t mind as I drove down so would of left bags in car... More 

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Thank you for staying at the Westpoint Hotel. Feedback is very important to us and assists us in maintaining our service and standards and where sadly lacking, allowing us to rectify. As you can see in the website the Check in time is 2 pm. If the room is ready before 2 pm we always give the guest the accomdoation.... More 

Stockholm, Sweden
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 26, 2014

The only thing positive is the hotel's location, very close to Paddington, Oxford street and Hyde Park. First of all the breakfast was not included in the price, but I couldn't choose online to only buy breakfast for a couple of days - it was everyday or none. I travelled with my sister and we were leaving very early the... More 

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest Thank you for reviewing your stay with us. We are very sorry for your negative experience. We would like to point out you did not complain about your stay, if you had we would have moved you to different room. Leaving your reply until your departure has meant we were unable to improve your stay – this is... More 

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