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All 1,054 London hotels

Westpoint Hotel

3.0 of 5 Hotel   |   168 - 172 Sussex Gardens | Hyde Park, London W2 1TP, England (Bayswater / Notting Hill / Lancaster Gate )
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Ranked #665 of 1,054 Hotels in London
A recent review
3 of 5 stars Reviewed July 31, 2014
Mary D Glasgow, United Kingdom
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439 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Hungerford, United Kingdom
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

When looking for a hotel near Hyde Park chose this one as it specifically states they had parking, had eight spaces so we had to dump our luggage and go trawling around for parking. Twin room was hot, very small and not at all comfortable.

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Mumbai (Bombay), India
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The location at Paddington could not be better - just a few minutes walk from paddington station. The room was the tiniest I have ever seen any where in the world. the bathrooms were even tinier. You cant showers without knocking your elbows against the tiles. I asked for a room change and the girl at the reception advised that... More

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1 review
1 of 5 stars Reviewed August 13, 2014

Worst hotel I have ever visited, 0,5 m2 bathroom with toilet is horrible. Very noisy yard- impossible open window in hot summer night. Not friendly staff in reception and in restaurant too. Brekfeast is poor and you must pay it separately , same it is with internet conection.

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Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Westpoint Hotel sincerely apologises for your negative experience. As the hotel is an old listed Victorian building, our rooms are of non-standard sizes. If guests are displeased with the allocated rooms, they can request to be moved, but need to do so as soon as possible. Given the availability at the time, the Guest/s will be given a... More

Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 31, 2014

nice enough hotel best point was its location 2 mins walk from paddington station. rooms fairly small. staff were nice and restuarant for breakfast was ok even though the menu was fairly limited. Old style town house with sash windows looks very nice and sits on a residential street which is fairly quiet even though it is close to Paddington... More

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Westpoint1, Public Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Many thanks for your time taken to review our hotel. Westpoint Hotel is glad you enjoyed your stay with us. Our rooms are of non-standard sizes and no two rooms are alike, due to the building being listed. For future reference, if you require a room with more space, this can be requested at reception and given the... More

Munich, Germany
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 21, 2014

The hotel is located at superb location, Oxford street was just 15 minutes walk from hotel, so we did lots of shopping. The room was bit small and wifi was very expensive. and the staff was very friendly and coporative. The hotel has information desk inside the hotel which was very very helpful and the information guy was very friendly... More

Was this review helpful? Yes 1
Westpoint1, Public Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, We thank you for your incredibly positive review. Westpoint Hotel is pleased you and your partner enjoyed your stay with us. The message of your satisfaction has been passed on to the staff, as we value all feedback. Our rooms are of non-standard sizes. This is due to Westpoint hotel being a listed Victorian Building. We do charge... More

Oslo, Norway
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 20, 2014

My friend booked a Triple Room for us at the Westpoint hotel. The location is great, very central. The room we stayed was very clean but small. According to the staff one of the best they had and yet no space to put your bags. If you plan on going to London and do some shopping you will save money... More

Was this review helpful? Yes 1
Westpoint1, Public Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. Westpoint Hotel is a listed Victorian building, with rooms of non-standard sizes. If guests are not pleased with their allocated room/s for any particular reason, we do allow for room changes to be made, but, only if availability permits so. The staff at reception also needs... More

Pflugerville, Texas
Top Contributor
96 reviews 96 reviews
19 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed June 20, 2014

We reserved a family room and upon arrival were upgraded to a suite in the adjoining Abbey Apartments(?). The flat included a kitchen which appeared to have been updated recently. It was stocked with a hot pot, teas and coffees, and dishes to accommodate 4 guests. Also included were a stove, dishwasher and refrigerator. The living room included a futon,... More

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thank you for taking time to write a review. We are glad to know you enjoyed stay with us. Hope to welcome you next time. Regards, Westpoin Hotel More

Atherton, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 7, 2014

WestPoint Hotel The Pros: For London, the WestPoint is reasonably priced. Its in the beautiful neighborhood of Sussex Gardens and a two minute walk to the Tube and Hyde Park. Contrary to other reviews, the front staff was wonderful. Virginia and pedro were great and gave me the room I requested: second floor w/nice view.Lots of fun Bars/Brasseries and little... More

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, We are glad to hear you enjoyed your stay with us. Our website clearly states the facilities we offer. The restaurant offers a bar and meal services. We provide PCs for guests and WiFi access in the reception area, as with many hotels in the area we have to charge for WiFI in the bedrooms. Thank you for... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

short stay for London visit, hotel far better than expected after reading other reviews. room spotless & very comfortable, staff extremely helpful as we arrived earlier than we should to check & was still shown to our room, good hot powerful shower & plenty of soft clean towels. room was a little on the smaller side but all other positives... More

Was this review helpful? Yes 2
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thank you for taking your time to write a review. Feedback is greatly valued. Westpoint Hotel is glad you and your family enjoyed your stay. We hope to welcome you to Westpoint Hotel again in the future. Kind regards, Westpoint Hotel More

Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 23, 2014

Loved the stay, loved the service. Reception: all great people (specially Catarina, Pedro and Virginia). They all friendly and ready to help. Rooms are nice for a short stay, and breakfast is good as well. Thank you everyone for making our holidays better. Will come back.

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear guest, We are happy that you enjoyed your stay in our hotel and that you wrote a review. We appreciate it. Wishing you a very nice day and looking forward to welcoming you again in a near future. Kind regards, Abbeycourt &Westpoint Hotel More

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Additional Information about Westpoint Hotel

Address: 168 - 172 Sussex Gardens | Hyde Park, London W2 1TP, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Westpoint Hotel 3*
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Also Known As:
Westpoint Hotel London, England

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