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Westpoint Hotel

168 - 172 Sussex Gardens | Hyde Park, London W2 1TP, England
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Westpoint Hotel
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Westpoint Hotel
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510 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Contributor
26 reviews 26 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is conveniently located within easy walking distance of Paddington Station. The hotel is close to the park, and there are many restaurants in the neighbourhood. Finding affordable accommodation in this part of the world is no easy task. This hotel does a good enough job. A map and compass or GPS is required to find your room from... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

Disappointing experience, with staff that were as tired as the hotel. Tiny room, paper thin towels, uncomfortable bed, no free wifi - just 15 mins! A functional hotel that you would not want to stay at for more than one night.

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thank you very much for your review. It is very disappointing hearing that your stay was not to your liking. Our staff is trained to provide good customer service and we are sorry to hear your experience was different to the usual high quality of standard. Our WiFi is provided by an external company and they charge accordingly.... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is great value and a great location. The staff were lovely and the manager was very helpful. Even before we got there I had sent many emails which I got a wick response. The rooms were very clean and we all enjoyed our stay can't recommend this hotel any higher and will be back. Thank you to Sala... More 

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, We are very glad to hear that you had an enjoyable stay with us. Our staff is well trained in customer service and always helpful to satisfy all our guest. We hope to welcoming you again, plan you next visit and get discount for your stay. Best Regards Westpoint Hotel More 

Liverpool
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed 3 nights for a sightseeing trip with children! We were a bit dubious at first after reading some of the negative reviews about this hotel but was really pleasantly surprised! My advise is dont listen to the reviews and make your own mind up. The staff on reception were lovely, really helpful and friendly. We stayed in a... More 

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Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thank you for making Westpoint Hotel your hotel of choice on this occasion. Your feedback is greatly appreciated and we are delighted that Hotel was to your requirements. Our touristic information service is very helpful for helping to choose the right Tours, attractions and West End theatres for your holidays at discounted prices only for the guests of... More 

Yeovil, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

We arrived early ( 11.00 ) after driving up from Somerset . Happy to find our reserved parking was waiting for us for a competitive fee & we had been upgraded to a two bedroom suite. ( bliss having the kids in another room, mum having a lie in as herded kids into the lounge/ T.V. Room) " Pedro" looked... More 

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Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear guest Thank you very much for sharing your opinion. We are happy to hear that your stay was enjoyable. We are proud of our staff and it is very important to us hear that our customer service is nice and friendly to all the guests during their stay, as we give them the best training. Indeed, our hotel location... More 

Kamloops, Canada
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We found this to be a nice boutique styl hotel but thats where it ended. The hotel was very hot in the summer, there were four of us ladies so we booked what was called a family suite, what a mistaket! Very small room, four single beds side by side, could barely walk round the beds to the washroom. Older... More 

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Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest Thank you for reviewing your stay with us. e are very sorry for your negative experience. We would like to point out you did not complain about your stay, if you had we would have moved you to different room. Leaving your reply until now has meant we were unable to improve your stay – this is disappointing.... More 

2 reviews
4 of 5 stars Reviewed 5 weeks ago

The hotel is very affordable and the location is ideal for the tube into Central London. With the affordable prices this doesn't stop the hotel being just what you need for a short stay in London. The rooms are on the small side but this wasn't really an issue as we were only staying for 3 nights. Overall, this hotel... More 

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, We thank you for the time spent on this positive review. All feedback is valued by the hotel, as our prime concern is offering guests the best experience available. Westpoint Hotel is greatly pleased, that our facilities provided you with a positive experience. We hope to be welcoming you in the future, on your future trips to London.... More 

Madrid, Spain
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 22, 2015

We stayed at this hotel for 2 nights during our visit to London for a weekend. It is very well located, close to the metro and bus. There is a wide variety of restaurants and pubs in the area. The family room we had was very comfortable, although something warm. I would like to highlight the kindness of the people... More 

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Westpoint Hotel. It is always an encouragement to receive such positive feedback and that you enjoyed a hassle free experience. Our staff is well trained in customer service and it always try to satisfy any inquiry from the client when it is possible. Once... More 

France
1 review
5 of 5 stars Reviewed March 19, 2015

The hotel is very close to paddington station and Hyde park, has many restaurants around, its very clean. if you are taking a short trip, its great for staying. the bathroom is a bit small, but who is going to worry about it when you are in London for sightseeing.

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thank you for making Westpoint Hotel your hotel of choice on this occasion. We are delighted that following your first visit, you enjoyed your experience of staying with us. Your feedback is greatly appreciated and we are delighted that the location is suited to your requirements. Thank you very much again Best Regards Westpoint Hotel More 

Cairo
Contributor
17 reviews 17 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 18, 2015

Hotel has a very good location, just by Padington station, has plenty of restaurants beside it, room is not very comfortable, same as the stairs, yet again it's location is perfect. If you do online booking - just give them a call before you are there to make sure that they have your special needs as they don't always commit... More 

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear guest, Thank you very much for review us. Indeed, our hotel location is very convenient as is close to the all major tourist attractions and underground station like Paddington and Lancaster Gate. It is our philosophy to ensure that we provide our guests with the highest standards of service at all times, if you book directly with us we... More 

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