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Westpoint Hotel

168 - 172 Sussex Gardens | Hyde Park, London W2 1TP, England
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Westpoint Hotel
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Westpoint Hotel
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517 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

As a family of four, two adults a sixteen year old and nine year old we had a triple room which in its self was ok considering it had 3 beds. However the disappointment came in the form of the bathroom/shower room... very stressful trying to shower and dress in the bathroom just impossible as the width was the size... More 

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear guest, Thanks for review your stay with us. All the rooms in the hotel are approved by the London Tourist Board. We offer a range of rooms and size based on budget, and subject to availability the reception staff are happy to help out 24 hours for any changes of rooms or upgrades. We are proud of our staff... More 

Amsterdam
Top Contributor
73 reviews 73 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is conveniently located near the Paddington Underground and Railway station. Staff is friendly and the room was good, we stayed in their so-called suite apartment, equipped with a small kitchen. Breakfast was cheap and delicious, very tasty croissants! Definitely worth the price and a would recommend if travelling for leisure to London.

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear guest, Thank you very much for leaving your comment. We are happy to hear that you enjoyed your stay with us. As you mentioned the location is perfect and well linked by transport service. We are so proud of our staff , and with regarding the breakfast this is cheap and with a good selection of choices. We are... More 

1 review
3 of 5 stars Reviewed 1 week ago

Two students staying in London for one night only. Arrived at 11am but check-in isn't till 2pm (unusually late) so we had to wait around the area for a couple of hours before we could leave our suitcases in our room and head off for the day. Luckily there are some great restaurants and places to chill out in the... More 

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Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thanks for sharing comment about your stay at Westpoint Hotel. As the website states that check in time is 2 pm and check out time 11 am, we can’t guarantee the early check in but we provide a room where you can leave your luggage once you get earlier. We apologize for being disturbed by our cleaner for... More 

Senior Contributor
26 reviews 26 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is conveniently located within easy walking distance of Paddington Station. The hotel is close to the park, and there are many restaurants in the neighbourhood. Finding affordable accommodation in this part of the world is no easy task. This hotel does a good enough job. A map and compass or GPS is required to find your room from... More 

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thank you very much for taking your time to share your review. Westpoint Hotel is located in a very central area well linked to the main stations and very close to Hyde Park, Oxford Street and most iconic London attractions. Our Hotel compromises three buildings with access side to side and sometimes it can be a little confusing,... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 17, 2015

Disappointing experience, with staff that were as tired as the hotel. Tiny room, paper thin towels, uncomfortable bed, no free wifi - just 15 mins! A functional hotel that you would not want to stay at for more than one night.

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thank you very much for your review. It is very disappointing hearing that your stay was not to your liking. Our staff is trained to provide good customer service and we are sorry to hear your experience was different to the usual high quality of standard. Our WiFi is provided by an external company and they charge accordingly.... More 

Travelers are raving about these London hotels

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2015 via mobile

This hotel is great value and a great location. The staff were lovely and the manager was very helpful. Even before we got there I had sent many emails which I got a wick response. The rooms were very clean and we all enjoyed our stay can't recommend this hotel any higher and will be back. Thank you to Sala... More 

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, We are very glad to hear that you had an enjoyable stay with us. Our staff is well trained in customer service and always helpful to satisfy all our guest. We hope to welcoming you again, plan you next visit and get discount for your stay. Best Regards Westpoint Hotel More 

Liverpool
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 12, 2015 via mobile

We stayed 3 nights for a sightseeing trip with children! We were a bit dubious at first after reading some of the negative reviews about this hotel but was really pleasantly surprised! My advise is dont listen to the reviews and make your own mind up. The staff on reception were lovely, really helpful and friendly. We stayed in a... More 

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thank you for making Westpoint Hotel your hotel of choice on this occasion. Your feedback is greatly appreciated and we are delighted that Hotel was to your requirements. Our touristic information service is very helpful for helping to choose the right Tours, attractions and West End theatres for your holidays at discounted prices only for the guests of... More 

Yeovil, United Kingdom
1 review
4 of 5 stars Reviewed April 12, 2015

We arrived early ( 11.00 ) after driving up from Somerset . Happy to find our reserved parking was waiting for us for a competitive fee & we had been upgraded to a two bedroom suite. ( bliss having the kids in another room, mum having a lie in as herded kids into the lounge/ T.V. Room) " Pedro" looked... More 

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear guest Thank you very much for sharing your opinion. We are happy to hear that your stay was enjoyable. We are proud of our staff and it is very important to us hear that our customer service is nice and friendly to all the guests during their stay, as we give them the best training. Indeed, our hotel location... More 

Kamloops, Canada
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 30, 2015

We found this to be a nice boutique styl hotel but thats where it ended. The hotel was very hot in the summer, there were four of us ladies so we booked what was called a family suite, what a mistaket! Very small room, four single beds side by side, could barely walk round the beds to the washroom. Older... More 

Was this review helpful? Yes 1
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest Thank you for reviewing your stay with us. e are very sorry for your negative experience. We would like to point out you did not complain about your stay, if you had we would have moved you to different room. Leaving your reply until now has meant we were unable to improve your stay – this is disappointing.... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 23, 2015

The hotel is very affordable and the location is ideal for the tube into Central London. With the affordable prices this doesn't stop the hotel being just what you need for a short stay in London. The rooms are on the small side but this wasn't really an issue as we were only staying for 3 nights. Overall, this hotel... More 

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, We thank you for the time spent on this positive review. All feedback is valued by the hotel, as our prime concern is offering guests the best experience available. Westpoint Hotel is greatly pleased, that our facilities provided you with a positive experience. We hope to be welcoming you in the future, on your future trips to London.... More 

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