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Westpoint Hotel

168 - 172 Sussex Gardens | Hyde Park, London W2 1TP, England
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546 Reviews from our TripAdvisor Community

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Traveler rating
    46
    176
    172
    67
    85
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156
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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  • All months
    (546)
  • Mar-May only
    (130)
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Dallas, Texas
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

I was here for a week and had a great stay. It's close to Paddington station, so that's very very helpful if your coming from Heathrow like I was. My room was clean and well kept; my only complaint is the room was really really small. I have been to London many times and all over Europe...this was the smallest... More 

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1 of 5 stars Reviewed 1 week ago NEW

The room we saw on the pictures was already quite small, but to have 3*3 meters was still a negative surprise. The answer from the reception "that's marketing". Staff was unfriendly, the sheets not really clean (hair on the blanked!) Already at 8.30am the housekeeping is knocking on the door to clean the room. Noisy hotel, doors are not at... More 

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Travelers are raving about these London hotels

Baku, Azerbaijan
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have to say that I don't understand the bad reviews given to this hotel. before booking and making my choice I read them all and I was a bit scared the room could have been too small, noisy and whatever. it is not like that. First of all the staff is very polite and kind. We came two hours... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel on my last vacation and only when I got home I realized that I had been charged twice for our stay. I called the hotel and the person who got the call made me wait forever to listen to my complain. She simply told me to send an e-mail explaining what happened. I did so... More 

Was this review helpful? Yes 1
Carmarthen, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked to stay in this hotel from July 5 to 10 through booking.com. Just after the period of free cancellation, I fell seriously ill and had to be hospitalised. I was charged the entire tariff of £428 for the 5 nights. I realize that the cancellation policy stated that the money was not refundable if cancelled after June 29,... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It is what it is a small London hotel that is reasonably priced, its location is brilliant near Paddington and Hyde Park. The rooms are small and warm in the summer. They have all what you need and were spotlessly clean as was the whole hotel. We found the staff freindly and service minded, they tried very hard, you get... More 

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Washington Dc, District Of Columbia
Level Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My husband had booked a room at Westpoint Hotel through Booking.com. He fell very ill two days before the stay had to be taken to the emergency and was hospitalized. We were under a lot of stress and forgot to cancel. Booking.com charged us for the whole stay of five days :( After he came back from the hospital we... More 

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Socorro, New Mexico
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We paid only £89 a night to stay at this hotel and for the price we paid, It was well worth the stay. Some of the staff were superb and others were a bit rude, but the rude ones were easily ignored. Our room was on the 4th floor and was a little warm, and we were pleased to find... More 

Was this review helpful? Yes 1
Guernsey, Channel Islands
Level Contributor
44 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We had a triple room for 3 adults for 2 nights. We checked in and the satff whilst they were informative they were very abrupt. The room was small and the bathroom very small. There was no air conditioning, but the staff had put 2 fans in the room. We had been told breakfast was 07.30 to 9.30. So the... More 

Was this review helpful? Yes 2
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thanks for reviewing your stay with us. I am sorry to hear that the room booked and the customer service received did not meet your expectations. We would like to inform you that all the rooms are in line with the standard of London Tourist Board and we offer a wide range of room sizes, depending on the... More 

Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here end of June 2015 and it was okay. The room was so tiny we had no where for our bags, and the bathroom was so small I couldn't even bend over in it. They had a kettle and tea making facilities but the kettle wouldn't plug into the power point underneath the bench so we had to... More 

Was this review helpful? Yes
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear guest, Thanks for review your stay with us. We would like to point out that our reception staff is always happy to help our guests when they are not happy with the accommodation and for any other problem, should have notified to the front office. With regard to leave the key at reception is the Hotel policy and having... More 

Hotel Review Summarization

What travelers say

  • Very small(5)
  • Paddington station(4)
  • Hyde park(4)
Questions? Get answers from hotel staff and past guests. Ask a question

103 photos of this hotel

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Bathroom (16)
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Room/suite (31)
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Dining (5)
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Management photos: Courtesy of the property manager

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Room/suite (2)
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Dining (1)
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Hotel & grounds (2)
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Other (1)
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