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Holiday Inn London - Brent Cross

#272 of 1,055 Hotels in London
Certificate of Excellence
3.0 of 5
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Tilling Road | Brent Cross, London NW2 1LP, England
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Holiday Inn London - Brent Cross
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460 Reviews from our TripAdvisor Community

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Traveler rating
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    188
    70
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
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  • Portuguese first
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English first
  • All months
    (460)
  • Mar-May only
    (99)
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    (149)
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    (101)
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Birmingham
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here through work with another 15 people, nightmare check in with no-one being able to get rooms without the company cards they were booked on! Credit card details on hand, finance teams ringing up to confirm fine to take payment, yet for some reason they still needed the actual card... go figure. Took around an hour to sort out... More 

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Guildford, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

I was slightly disappointed by this hotel but it did the job. Very clean corridors, nice reception team, good range of variety at breakfast, and large car park (although £10 per day charge) but poor room service, less than basic amenities and rubbish wifi really let it down. These three things set the hotel apart from others in the area... More 

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Doha, Qatar
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We (family of 4) spent 3 nights in London at Holiday Inn Brent Cross and had a very pleasant stay. The hotel is in North London opposite the Brent Cross shopping center. Getting to it if you are driving and not familiar with the area can be a bit challenging because it is at the intersection of many freeways. Also,... More 

Was this review helpful? Yes
Simon W, Front Office Manager at Holiday Inn London - Brent Cross, responded to this review

Dear NivyUAE, Thanks for taking the time to review your stay with us at the Holiday Inn London Brent Cross. We very much appreciate your feedback. I agree that spacious rooms are sometimes hard to come by in London. We are one of the only hotels in the area that offers rooms with two double beds and we love welcoming... More 

Derby, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here in the summer for a couple of nights. First impression was the situation of the hotel is not very attractive but once inside things improved. The desk lady was very efficient and attentive and answered our queries. The room was clean, not a bad view over a kiddies park on the back of the hotel and some... More 

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Simon W, Front Office Manager at Holiday Inn London - Brent Cross, responded to this review

Dear Kath M, I was really pleased to read that you enjoyed your stay with us and that you found our staff so helpful. All our team take pride in their customer service and we strive to ensure all our guests leave feeling well looked after. A good nights sleep is very important to us and all our rooms feature... More 

Gateshead, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Comfy bed, clean room and bathroom. Lovely breakfast with lots of choice including hot cooked, plenty of fresh fruit and good continental. Kids loved pancake maker machine. Staff very friendly and helpful and great with the kids. We especially loved the free shuttle taxi to and from the tube station, this was very handy and only took minutes to arrive... More 

Was this review helpful? Yes 1
Simon W, Front Office Manager at Holiday Inn London - Brent Cross, responded to this review

Dear Joanne O, Thank you so much for reviewing your stay with us and for giving us a 5/5 review - we love looking after all our guests and our team really appreciates the positive feedback. Our pancake machine is fantastic and kids do seem to love it. As you say, it's just one part of our full English breakfast... More 

Coventry, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great place to stay if you want somewhere to drop your luggage and car off before heading into central London. The location is great for us as it’s just off the M1, so you can park up and avoid congestion charges in central London. You have to pay £10 a day to park your car at the... More 

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Simon W, Front Office Manager at Holiday Inn London - Brent Cross, responded to this review

Dear Racka_13, Thank you so much for taking the time to share your thoughts in such a detailed review. Customer feedback is really important to us as we strive to put guests at the heart of everything we do. I was really happy to read how well we were able to look after you family (apologies for the cot, this... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I , ve stayed here many times over the years only when working and a lot of the time on nightshift , we rely on decent rest in daytime as important job safety wise ... always found staff friendly and helpful and never get disturbed in the daytime which most hotels ignore these days .. Food good and rooms usual... More 

Was this review helpful? Yes
Simon W, Front Office Manager at Holiday Inn London - Brent Cross, responded to this review

Dear andyp713, Thank you very much for taking the time to review your experiences with us. I was delighted to read that you always feel so well looked after by our staff. We strive to ensure all our guests feel enjoy a comfortable stay and I am really pleased that we have been able to make you feel so welcome.... More 

Doha, Qatar
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Way too expensive for what it is. Stayed at similar hotels around London with far better value for money. The room wasn't ready when we arrived (after 2pm check in time), although we did receive a free drink while we waited. One receptionist quite abrupt and unhelpful, the other was super friendly and efficient. Bar tender must have been in... More 

Was this review helpful? Yes
Simon W, Front Office Manager at Holiday Inn London - Brent Cross, responded to this review

Dear Rachel S, I very much appreciate you taking the time to review your stay with us. I'm pleased you found our shuttle bus so helpful. We provide this service daily from 7.15am until 11.45pm to take guests to the nearby underground station and shopping centre. On you next visit you may like to consider booking a few weeks in... More 

Lilongwe, Malawi
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

rather small rooms and a nice bar since my first port of call is always a bar. Very good food and proper breakfast. No porters which is quite a minus but within a good shopping centre. very secure and very comfortable rooms and very good view for upper rooms. decent and friendly understanding staff

Was this review helpful? Yes
Simon W, Front Office Manager at Holiday Inn London - Brent Cross, responded to this review

Dear Yellowtopcab, Thank you for taking the time to review your recent stay. I am pleased you found our location so convenient - we are very lucky to be so close to Brent Cross Shopping Centre which is open daily and offers something for everyone. We even have a complimentary shuttle bus which can drop you at the shops and... More 

Worcester, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Wherever we go, we always take note on how well the customer service is. At this hotel, however, I must say it was a bit random. Upon checking in, the young lady on reception was friendly and helpful, although upon first approach, was a bit aloof. We arrived early (1 pm) and our room wasn't ready. Fair enough; however, it... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn London - Brent Cross, responded to this review

Dear Jules L, Thank you for taking the time to provide a comprehensive review from your recent stay with us. It is nice to see that you were able to appreciate the level of service provided by our hotel and breakfast staff and if you found our rooms to be clean. We are also glad that you enjoyed our omelet,... More 

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