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Park Grand London Lancaster Gate

#31 of 1,050 Hotels in London
Certificate of Excellence
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14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
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Park Grand London Lancaster Gate
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Park Grand London Lancaster Gate
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475 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Park Grand London Lancaster Gate
See the most recent reviews
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 27, 2014

I stayed for a week in November, bad time for sightseeing but caught up on many cultural events (museums, theater, opera). The hotel's location was perfect for getting around town, and is walking distance from Paddington Station with its Airport Express. The rooms are small but well appointed, but it's the staff that make this hotel exceptional. Everyone at the... More 

Was this review helpful? Yes 4
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear bobbydriscoll1, Thank you for leaving this fantastic review for our hotel here on Trip advisor. What a treat to hear that you were able to enjoy the convenience of our location during your time here in London. It is so nice to hear that the staff were able to assist you with your needs and helped in making your... More 

Oslo, Norway
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 26, 2014

Small room, but very clean and perfectly serviceable for a short business visit. Reminded me of a Tokyo hotel. Very helpful and friendly staff. Quiet neighborhood. Will probably stay again next time I'm in town.

Was this review helpful? Yes 2
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Ranjitsinh M, Thank you for taking the time to leave your kind comment for us here on Tripadvisor. We are thrilled to hear that your stay with us at Park Grand London Lancaster Gate hotel was an enjoyable and satisfying one. We always strive to bring our guests the best possible services and facilities and are so happy to... More 

Wakefield, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 26, 2014

I have used the Park Grand on numerous occasions. It is a fabulous hotel the rooms are really nicely decorated and the beds are extremely comfortable, great bathrooms and everything is very clean. Depending on which room you stay in they are of various sizes so it might be worth asking. The breakfast is lovely with a good choice of... More 

Was this review helpful? Yes 4
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Melenie T, Thank you for leaving such kind words of appreciation for our hotel and staff here on Trip advisor. I will be sure to pass this review on to Alex as I know he will be absolutely delighted to hear that he played a part in making your stay on both occasions an enjoyable one. Due to the... More 

Bolton, Lancs
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 25, 2014 via mobile

Stayed 2 nights for Christmas shopping trip. Great smooth check in, hot towel to freshen up. We booked a Club Room via the rewards website. We didn't expect a huge room but then again we didn't really expect a room where the bed takes up 90% of the space available and you couldn't open one wardrobe door fully before before... More 

Was this review helpful? Yes 3
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear spudd_uk, Thank you so much for taking the time to leave a review for us here on Trip advisor. We very much appreciate your feedback. Due to the building being converted from old Victorian homes the rooms can seem small but when you are making your next reservation with us, please do not hesitate to book for one of... More 

Grand Prairie, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2014

This was our "base" as we took a couple of side trips. The whole staff was most helpful and friendly. Our room was comfortable and attractive. Each time we came "home" we were greeted with small juice and hand towels. The location is quite good. Paddington Station for the trains to and from Heathrow and several entrances to the tube... More 

Was this review helpful? Yes 1
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Cheri R, Thank you so much for taking the time to write a lovely comment for us here on Trip advisor. Well we are absolutely thrilled to here that your stay at your home away from home was enjoyable. I trust you also enjoyed seeing the sights and some of the country on the side trips you took! We... More 

Paris, France
1 review
5 of 5 stars Reviewed November 25, 2014

Spent 4 nights in a club room, rooms was small (to be expected in London) but brand new, my booking request for an upper floor and a shower was accommodated. Place was very clean and staff was most helpful. Good bed and sheets. Good breakfast. I will be staying there again.

Was this review helpful? Yes
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Olivier a, Thank you so much for leaving this wonderful review for our hotel on Trip advisor. We really appreciate your time and effort. As the buildings in our area were converted from old Victorian homes, the rooms may seem small but I’m sure when you are making your next reservation you would enjoy one if our more spacious... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 24, 2014 via mobile

Stayed at this hotel for two nights 22nd/23rd November The hotel is in a pleasant quiet street just a 5mins walk from Lancaster Gate tube station or Paddington station it was our 40th a Wedding Anniversary and hotel upgraded us to a club room Check in was very quick even tho we arrived at well before 2pm the staff where... More 

Was this review helpful? Yes 1
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear pryar, Thank you for taking the time from your busy day to leave these kind comments for us here on Trip advisor. We are absolutely thrilled reading wonderful words of praise! It was a pleasure to have you staying with us and we are certainly looking forward to your return. In fact, upon your return you will be delighted... More 

Gravesend, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 24, 2014

Stayed for 2 nights, welcomed with a hot towel and refreshing drink Staff very obliging and friendly nothing was too much trouble Rooms are small but tastefully decorated and very clean comfy bed lovely linen, towels lovely fluffy and white. Fruit plate in our room on arrival and fresh biscuits every day on the tea tray. Breakfast was included in... More 

Was this review helpful? Yes
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear DOUGLAS B, Thank you! What a lovely review you have left for us here on Trip advisor. I’m happy you were made to feel at home whilst relaxing in a fluffy white bath sheets. I hope you were able to enjoy some fine shopping also during your stay! The breakfast room will be undergoing some extensions shortly so as... More 

Shanghai, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 23, 2014

Very friendly and helpful staff, high quality hotel, that's very convenient and close to Paddington station. In a quiet lane, away from the noise and crowd at Paddington, but still close enough by walking, to be convenient. Nice breakfast too. Wifi works very well

Was this review helpful? Yes 1
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear RogerCFLui, Thank you for taking the time from your busy schedule to write this lovely review for our hotel here on Trip advisor. We really appreciate your feedback. I’m so pleased, as I’m certain you are that you were able to enjoy a quiet peaceful stay with us. It is a perfect location really to be in such a... More 

Hong Kong, China
Contributor
19 reviews 19 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 22, 2014

Stayed three nights at the double deluxe with my mum. The room is very small but sufficient. Staff are polite, friendly and helpful. The breakfast was great in many ways, good variety and tasty and filling. Located in a residential area so it is quiet and 5 minutes walk from Lancaster Gate or Paddington station. The one star short from... More 

Was this review helpful? Yes
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Chunnylittleman, Thank you so much for taking the time to leave a review for our hotel here on Trip advisor. We have recently renovated the hotel and as a result it has a very new feel to it which is nice for our valued guests to have a refreshing stay. As the buildings in the area were built in... More 

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