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Park Grand London Lancaster Gate

4.0 of 5 14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
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Park Grand London Lancaster Gate
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333 reviews from our community

Traveler rating
    243
    87
    3
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37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Park Grand London Lancaster Gate
See the most recent reviews
San Francisco, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 10, 2014

For the price, it is very good. There were two more senior employees who were knowledgeable. Other staff, although always very nice, seemed somewhat clueless and probably need more training. Room was super tiny, but London is like that it seems. There are some issues with consistent experience -- omelet was completely different one day than another (great, then terrible).... More 

Was this review helpful? Yes 1
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Dominik334, Thank you for taking the time to review our hotel on Tripadvisor. We have recently renovated the hotel here at Park Grand London Lancaster Gate and are very thankful for your feedback. We are quite thorough with our staff training as per our 5* service policy and so this will be brought to our next staff meeting and... More 

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 10, 2014

The staff at Park Grand (especially Clare) were delightful from check in to check out. Always smiling and willing to help/provide suggestions. The room, albeit rather small, was very clean. Great location in a beautiful, posh area.

Was this review helpful? Yes
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear JessLPerth, Thank you for taking the time out of your busy day to leave such a kind review for our hotel and staff. Clare was so pleased to hear that you enjoyed your stay at Park Grand London Lancaster Gate and that the service and location was to a satisfactory standard. Please know that I have passed this kind... More 

London, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 9, 2014

My husband and I truly had a wonderful experience staying at this hotel recently. We were treated like royals from the minute we stepped into the hotel till we left. Everything about this hotel is just fantastic: 1. The location - it is central to all the tourist London sites and Hyde Park is just minutes away from the hotel.... More 

Was this review helpful? Yes 4
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Mina P, What a wonderful review you have left for us here on Tripadvisor! It brings such a big smile to all our faces to read such fantastic comments for our hotel and for our staff. We are so overwhelmed with joy! We work hard every day to maintain a high standard of customer service and so to read... More 

New York City, New York
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2014 via mobile

Quiet neighborhood, clean rooms, great staff, delicious breakfast, good access to public transport, nice dining options nearby, right next to beautiful Hyde Park, etc. - you get the picture. This is a great place to stay while in London, and I'd happily stay here again!

Was this review helpful? Yes 3
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Omar N, Thank you for taking the time to leave such a great review for our hotel on Tripadvisor. We really appreciate your kind words. It was a pleasure to have you stay with us here at Park Grand London Lancaster Gate and we are overjoyed to hear that your stay was comfortable and that you enjoyed the convenience... More 

North Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2014

I booked this hotel for a 3 night stay and it was fabulous! Fantastic location, great room (very modern), outstanding staff - they were so helpful and accommodating (we were traveling with our 5 month old daughter), we will definitely stay here again. Thank you for a wonderful stay!!!!

Was this review helpful? Yes 1
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear GVPrice, The pleasure was all ours! We do our best to help our guests feel comfortable and at home when they stay with us here at Park Grand London Lancaster Gate and we know it can be very difficult when travelling with young children so we are absolutely delighted to hear that your stay was a pleasant and relaxed... More 

jonkoping
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 5, 2014

We went to London to Park Grand London Lancaster Gate for our 10 th wedding anniversary and loved our stay . We felt really welcomed and the staff is very helpful and the service is great. The best hotel we have stayed at in London . We will definitely stay here again on our next London trip. A special thanks... More 

Was this review helpful? Yes 2
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear MelodyJonkoping, Thank you so much and what a pleasure it was to have you stay with us to celebrate your special occasion! I will definitely pass this on to Teresa as I know how delighted she will be to know that you enjoyed the surprise she prepared for your stay. Thank you for taking the time to review the... More 

Dubai, Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed September 4, 2014

I was visiting from Dubai, and i truly enjoyed my stay. Will surely come back again soon. The staff is very helpful and the service was really great. I'll recommend this hotel to all my friends and family!

Was this review helpful? Yes
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Samerzayat, Thank you for taking the time to review our hotel on Tripadvisor. We work hard to bring our guests the best service and amenities possible to make their stay with us as comfortable as possible so to hear your kind words encourages us and assures us that we are doing our job well. We look forward to seeing... More 

1 review
5 of 5 stars Reviewed September 4, 2014 via mobile

Stayed here for two nights and was exceptionally great. Even the 5 Stars don't give this great service. Very courteous staff...Michael, Zian, Teresa, Clare and not to forget Tudor....thumbs up to all.... Heena - Dilip Chawla.

Was this review helpful? Yes
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Dilip C, Wow! A big thank you from all our staff! They are all so happy to see that you had an enjoyable stay and enjoyed the service provided here at Park Grand London Lancaster Gate. We strive to bring our guests comfort and convenience and the best possible service and so to hear such a fabulous comment makes... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed September 3, 2014

My husband and I absolutely loved our stay here. The hotel is close to Paddington and Lancaster Gate stations, which was great for us as tourists. The room was spotless and welcoming, the elevator is spacious and new, the facilities are modern, and the international outlets available in the wall were very helpful for people like us travelling from North... More 

Was this review helpful? Yes
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Vivien K, Congratulations again and what a pleasure it was to have you celebrate such a special occasion with us here at Park Grand London Lancaster Gate! We are delighted that you enjoyed the surprise and the complimentary bottle of wine. I will certainly pass this on to Teresa as I know she will be thrilled to hear that... More 

Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed September 3, 2014

Stayed here following an unpleasant stay in the apartments near to this hotel. So glad we opted to stay in the area and found this one. The staff went out there way to make you feel really welcome, first class really. Definitely stay here again, had a lovely stay ........

Was this review helpful? Yes
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Pauline R, We are elated that we were able to exceed your expectations and made you feel comfortable while in London after your unpleasant experience in nearby apartments. Hoping that the next time you come to stay with us at Park Grand London Lancaster Gate is not under those circumstances but rather to put your feet up, relax and... More 

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Additional Information about Park Grand London Lancaster Gate

Address: 14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Grand London Lancaster Gate 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Hyde Park Premier London Paddington Hotel London
Hyde Park Premier Hotel London
Shaftesbury Paddington
Park Grand London Lancaster Gate England
Hotel Style:
#12 Business Hotel in London
#26 Luxury Hotel in London
#33 Romantic Hotel in London
#43 Family Hotel in London

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