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Park Grand London Lancaster Gate

#38 of 1,054 Hotels in London
Certificate of Excellence
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14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
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1 room 1 guest
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686 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Park Grand London Lancaster Gate
See the most recent reviews
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 6, 2015

This hotel is so nice. It feels luxurious and the staff is just the best. A special thank you to Alexandra in the reception! The rooms are small, but it is like any other hotel room in London. It is a 5 min walk to hyde park, and about a 5 min taxi ride to oxford street!

Was this review helpful? Yes
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Marta, Thank you for the fabulous feedback following your recent stay with us at the Park Grand London Lancaster Gate. I am delighted to know that you found the hotel luxurious. Alexandra is on cloud number nine to see her name highlighted and it certainly motivated her to be even more zealous than before. Looking forward to see you... More 

Calgary, Alberta, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 6, 2015

Stayed for four nights and was totally impressed with the level of customer service and nicely renovated room. The staff was always more than helpful whether it was needing a recommendation on a place to eat or getting a cab to the airport. I would recommend this hotel anyone looking for a great location, great service place to stay when... More 

Was this review helpful? Yes 2
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Chris B, Thank you for sharing a great Five star review following your recent stay with us at the Park Grand London Lancaster Gate. I am pleased to know that we have impressed you with our customer service and nicely renovated rooms. Delivering the service par excellence is what we our nest and it make me proud to lead... More 

Amsterdam, The Netherlands
Level Contributor
60 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed April 6, 2015

I stayed here with family for three nights over Easter weekend. The hotel is a ten-minute walk from Paddington station, making it easily accessible by tube, train or bus. From the moment we checked in, the experience was great. The staff is amazingly friendly and seem to genuinely care about our stay. We peppered them with questions about dining options,... More 

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Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Eric H, Thank you for sharing a fantastic review following your recent stay at the Park Grand London Lancaster Gate. I am glad to know that you choose to spend you Easter Weekend with us and it make me pleased to read your motivating words. I have shared your review with Kazim, Ruggerio and Alexandra and they are all... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 5, 2015

Stayed here for four nights and was quite pleased with my stay. The staff were friendly, polite, and very helpful. The juice and warm towel upon arrival were a bit of a surprise, but felt classy. The facilities were clean, stylish, and modern. The whole hotel has been recently renovated and it feels like a much nicer place than the... More 

Was this review helpful? Yes 1
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear William T, Thank you for taking your precious time and sharing such a meticulous review about your recent stay at the Park Grand London Lancaster Gate. I am glad that we have won you over as our happy guest and appreciate your comments about the staff and the amenities provided on the rooms. Our staff strives to deliver the... More 

Lincolnwood, Illinois
Level Contributor
94 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed April 5, 2015

We have stayed often in the Paddington/Hyde Park area, and this is our new favorite. It's a short walk from Paddington and Lancaster Gate, but the neighborhood is quiet with some good restaurants and pubs nearby. We were greeted by a friendly and helpful staff (and a glass of juice and a hot towel). Our room had all the amenities... More 

Was this review helpful? Yes 1
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Shackelton, Thank you for the fabulous review following your recent stay with us at the Park Grand London Lancaster Gate. I am thrilled to hear that we are your new favourite hotel in the Paddington area. It gives me immense joy to know that our friendly and helpful staff has made you feel comfortable in every way during your... More 

Delray Beach, Florida
Level Contributor
234 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
5 of 5 stars Reviewed April 3, 2015

My husband and I were celebrating an anniversary of sorts and we were so excited to return to this hotel and I booked well in advance to make sure that we had a Deluxe Double room and I guess it was just because we arrived incredibly late and all of the rooms had been given away for the evening but... More 

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Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Bonsai35, Thank you for taking your precious time and shariag an amazing feedback about your recent with us at the Park Grand London Lancaster Gate. I am glad to know that we made you stay comfortable in every aspect although the room offered to you in the beginning was not upto you expectations. Guest satisfaction is of paramount importance... More 

Gloucestershire, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 3, 2015

My wife and I have just enjoyed 3 nights at this hotel. The room was immaculate and very comfortable. The breakfast was substantial and well cooked and the location was ideal. But by far it's greatest asset was the staff who were attentive, friendly and courteous and made us feel more like family than guests. We will definitely choose this... More 

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Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear AndrewcoxO, Thank you for sharing a great five star review for us on Trip Advisor. I am al pleased to know that we have made you feel like a part of our family here at the Park Grand London Lancaster Gate. It’s been an inspiring moment for us to read your kind words. I have shared you treasurable experience... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 1, 2015

Stayed here for 2 nights whilst in London for our first trip to London ... Location was fine only a walk away from major train stations which can get u anywhere... Also close to Hyde park which is a nice walk! They greet you with fresh juice and warm towels which was a sell point for us... Room is small... More 

Was this review helpful? Yes 1
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Noel A, Thank you for sharing your precious feedback with us about your recent stay at the Park Grand London Lancaster Gate. I am thrilled to know that you choose to stay with us on your first visit to London and gave us the opportunity to make it memorable. Our location being as stone throw away from Hyde Park... More 

Brazil
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 1, 2015

The hotel is newly renovated with a wonderful bathroom. The hotel is near the Hyde Park, Lancaster Gate and Paddington underground stations, is very well located. Cleanliness is impeccable and the staff are very attentive. Teresa was very lovely and spoke with us in our owner language. We recommend this hotel!

Was this review helpful? Yes 2
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear FelipeSaraiva, Thank you for sharing an excellent review about your recent stay at the Park Grand London Lancaster Gate. It’s been a pleasure to read your comments about the hotel and the staff. It’s been a real motivate touch for the team. My Housekeeper is thrilled to know that you found the room cleanliness impeccable. I have shared you... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 31, 2015

good hotel, very well located. 5 minutes walk from Hyde Park and from train station or metro station. the room is nice but maybe a litlle small and the bed as well. could be nice for the future to have bigder beds

Was this review helpful? Yes 2
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Emilie R, Thank you for the lovely review about you recent stay at the Park Grand London Lancaster Gate. I am glad that you adored the location of the hotel. Being located in a prime location it is very convenient for our guest as they get to move around London with ease of comfort. Perhaps might I recommend you... More 

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