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Park Grand London Lancaster Gate

#30 of 1,058 Hotels in London
Certificate of Excellence
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14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
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Park Grand London Lancaster Gate
Park Grand London Lancaster Gate
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1,022 Reviews from our TripAdvisor Community

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Haverfordwest, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

Booked due to visiting London for a business trip so was looking for a good location at a reasonable price as we wouldn't be staying in the hotel for long. Located only a few minutes walk form Paddington station in a quiet residential area so had a lovely undisturbed night sleep. On arrival we were greeted by extremely knowledgeable and... More 

Helpful?
Thank kaylz100
Swindon, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed at this hotel in January. We were very impressed from the minute we stepped through the door. The staff were extremely helpful, friendly and efficient. Nothing was too much trouble. The room was compact but, having said that, we were only there for one night so it was completely adequate and had all the amenities... More 

Helpful?
Thank Karen P
hertfordshire
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent hotel all round with some of the most helpful and pleasant staff to whom nothing seems to be a problem. My only criticism would be that our club room was tiny!!! So glad we upgraded I would hate to think what a standard is like!! Delicious breakfast, all round this is an excellent hotel, thoroughly recommended.

Helpful?
Thank rex r
Dublin, Ireland
1 review
5 of 5 stars Reviewed 2 days ago NEW

Four of us stayed here for two nights and the staff couldn't have done more for us. The rooms were spotless and recently refurbished. All staff were friendly but Tina on Reception made sure we had correct directions and gave us great advice on where to eat locally. It was a great location and very near to Lancaster Gate Tube... More 

Helpful?
Thank Tara W
Sheffield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Superb location and very friendly staff, coupled with a lovely breakfast and a great club room all combined to make a very memorable stay. We especially liked the little treats in the room and the warm welcome when we arrived.

Helpful?
Thank gv17
Teresa G, Guest Relations Manager at Park Grand London Lancaster Gate, responded to this review

Dear gv17, Thank you very much for taking the time to share a review about your recent stay at Park Grand London Lancaster Gate. We are pleased to see that you had a wonderful time with us. We strive to deliver the best service possible to all our guests and it makes us very happy when we see that we... More 

Bedford
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed for two nights at the Park Geand. The staff were very friendly and couldn't do enough for us. I mentioned it was my husbands birthday and when we returned to our room that night there were rose petals, a bottle of bubbly and a delicious cake waiting for us. Our room, whilst not huge, was comfortable and very... More 

Helpful?
Thank MrsMythos
York, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We returned to Park Grand after our great experience on our previous visit. Staff are so friendly, cannot do enough for you, rooms are very comfortable and beautifully decorated, not massive but still plenty of space, little extras make a difference, bathrobes, slippers, toiletries etc. On arrival you are met with a refreshing hot towel and a drink. Breakfast is... More 

Helpful?
Thank Annette C
Toronto, Ontario, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed 2 nights Jan 10-12 after upgrading to Club. Very cosy with many little luxuries. Comfortable bed with lovely linens, towels and bath robe. Upon arrival we were welcomed with complimentary fresh fruit, biscuits and wine, daily newspaper and a lovely note on the bed in the evening with the following day's weather forecast. The staff were all very... More 

Helpful?
Thank Jenny H
Teresa G, Guest Relations Manager at Park Grand London Lancaster Gate, responded to this review

Dear Jenny H, It is with pleasure that I read your review about your recent stay at Park Grand London Lancaster Gate. It is wonderful to see that you had a lovely stay with us. We hope to welcome you back again in the near future. Kindest regards, Teresa Gaio More 

Uttoxeter, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife booked the Park Grand for two nights so we could spend some time in London and celebrate my 60th birthday. When we arrived we where treated with courtesy and smiling faces, the customer service was excellent from everyone on the reception. Our bags where carried to our room and very thing was explained to us which was excellent.... More 

Helpful?
Thank Chris L
Teresa G, Guest Relations Manager at Park Grand London Lancaster Gate, responded to this review

Dear Chris L, Thank you very much for choosing Park Grand London Lancaster Gate to celebrate such a special occasion such as your 60th birthday. It is wonderful to see that you had a lovely time with us and to read your comments on the staff. We take great pride in ensuring that each guest has a memorable stay. All... More 

Swindon, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

First time staying here on a business trip. Thought the whole thing was very good value. Staff were excellent and very helpful and several nice touches that set this place apart from the rest. Room was immaculately presented and good choice at breakfast.

Helpful?
Thank oihiggsy
Teresa G, Guest Relations Manager at Park Grand London Lancaster Gate, responded to this review

Dear oihiggsy, Thank you very much for taking the time to share a review about your stay at Park Grand London Lancaster Gate. We are pleased to see that you had an enjoyable stay with us. We hope to welcome you back again in the near future. Kind regards, Teresa Gaio More 

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