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Park Grand London Lancaster Gate

4.0 of 5 Hotel   |   14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington) (Bayswater / Notting Hill / Lancaster Gate )
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Ranked #38 of 1,073 hotels in London
A recent review
5 of 5 stars reviewed yesterday
Tomi O Helsinki, Finland
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49 people have reviewed this hotel

Traveler rating
    37
    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Helsinki, Finland
1 review
5 of 5 stars Reviewed yesterday NEW

It was excelllent service. I had a solo trip I had single room, but room was very good and everything work so well. The friendly staff made ​​my stay very comfortable. It was real pleasure. Thanks for staff

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 3 days ago NEW

Myself and 6 year old daughter stayed here during a quick visit to London. We were met at reception by hot towels and a glass of orange juice which was very welcome even after our short journey. The reception staff were friendly and helpful and within minutes we were checked in and on our way to our room. I was... More

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PaddingtonCourt, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Dougall589, It was our pleasure to have you here with us at Park Grand London Lancaster Gate. Our team makes every efforts and ensures that our guests gets top level service and I am glad that you were pleased with friendliness and professionalism of the staff. Please let me know prior to your next booking so that I can... More

1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent is the word for every assessment i could make about this hotel.The location,employees' handling of guests,manager's response to issues and neatness of the hotel are all rated 100%. The employees were very polite and eager to assist.I cant forget Theresa and the manager;we related as if we had been together for years yet i stayed only 3 nights.I do... More

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PaddingtonCourt, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Fadeke, Wow!! We are so happy to receive such an excellent 5 star comment. I do not have enough words to express my thanks to you. Teresa and team are proud to achieve this level of service and we will indeed make every efforts to maintain the same service standards. Thanks for taking your time to write the review... More

1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed here during the Nottinghill Carnival and wasn't dissapointed. Entrance was great, we receuved a welcome drink. The employees are super friendly and polite. The rooms were nice and tidy, couldn't find any dust or anything else... The rooms are a bit small, but we had everything, including a microwave, iron and outlet for charging with a usb cable! The... More

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PaddingtonCourt, Manager at Park Grand London Lancaster Gate, responded to this review

Dear EightiesGilly, We were elated to have you at Park Grand London Lancaster Gate during Notting hill Carnival. We are glad to know that you cherished the entrance of the hotel and amenities provided in the room. My team is overwhelmed to know that we have exceeded your expectations and made your stay comfortable. Please do not hesitate to contact... More

Bournemouth, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I booked Park Grand London as a weekend treat for my Mum to celebrate a big birthday and I was not disappointed. We visit London quite regularly and it was honestly our best stay yet. I cannot thank the staff enough. As soon as we arrived right up until we checked out, we were made to feel incredibly welcome. Our... More

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PaddingtonCourt, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Lauren P, We would like to thank you for your wonderful review on Tripadvisor. It brings our entire team here at Park Grand London Lancaster Gate great pride and satisfaction to know that your Mother enjoyed her birthday surprise! The pleasure was all ours! We love to help our guests when celebrating their special occasions and we are so... More

Leicester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My husband & I stayed with our 9yr old son for our weekly annual visit to London, got back yesterday! I booked a Club room including breakfast for our stay. When we arrived, there was a discrepancy with the price of the room, but that was soon rectified with Anisha who was very helpful and dealt with the matter professionally... More

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Valent F, Manager at Park Grand London Lancaster Gate, responded to this review

Dear ArySon, Thank you so much for your kind words and wonderful review for our hotel on Tripadvisor. It brings our staff a great sense of enjoyment and pride to know that they are doing their job well and are most importantly making the guests feel welcome and comfortable. I will be sure to forward this on to Anisha as... More

Norwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel for two months and during that time, I never got tired of their 5* service. It was excellent. the attention to detail from reception through to the lounge bar was far better than I have received anywhere else in London. The rooms were extremely comfortable and very well furnished and the recent refurbishment makes... More

Was this review helpful? Yes 1
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review

Dear DeanVCook, Thank you for taking the time to leave such a wonderful review for our hotel on Tripadvisor. As you have experienced, we always endeavour to make each guest feel at home here at Park Grand London Lancaster Gate. We pride ourselves on customer service and so to hear comments such as this it brings a great sense of... More

Herts, UK
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a perfect little hotel. It is located in a quiet residential street, with a small terrace surrounded by pretty flowers - yet only minutes from the tube, pubs, shops, restaurants and Hyde Park. When we checked in we were offered a drink and a towel to freshen up - a nice touch. The hotel has recently been refurbished... More

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Valent F, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear KarenHerts_UK, Thank you for your wonderful review of our hotel on Tripadvisor, We endeavour to make our guests feel at home when staying with us at Park Grand London Lancaster Gate. It means a lot to our team to know that our guests are happy with the service provided so thank you very much for your wonderful feedback. When... More

Banbury, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

I just spent 2 days at the Park Grand with my 9 yr old son for a sightseeing trip to London. I picked the Park Grand for its location and reasonable price and after reading very positive feedback on trip advisor. The feedback was not wrong the staff where extremely helpful and I cannot fault them at all. They couldn't... More

Was this review helpful? Yes
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Spacedchick, Thank you for taking the time to leave a fabulous review for our hotel on Tripadvisor. It is greatly appreciated. At Park Grand London Lancaster Gate we pride ourselves on customer service. We always endeavour to help our guests to feel at home during their visit and I’m happy to hear that your stay was a pleasurable one.... More

Naples, Italy
1 review
5 of 5 stars Reviewed 1 week ago

I stayed ten days as tourist in London. The hotel is very confortable, even if I had a single room. It is in a quiet place, very clean and provided with all conforts. In particular I appreciated the great courtesy of the personnel. It is 3 minutes far from the underground station.

Was this review helpful? Yes
Valent F, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Cesare M, Thank you for your kind review on Tripadvisor. We are so happy that you enjoyed your stay with us here at Park Grand London Lancaster Gate. It gives us great pleasure to know that our guests are happy with the service received. We look forward to welcoming you back to our hotel next time you are in... More

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Additional Information about Park Grand London Lancaster Gate

Address: 14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Grand London Lancaster Gate 4*
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Also Known As:
Hyde Park Premier London Paddington Hotel London
Hyde Park Premier Hotel London
Shaftesbury Paddington
Park Grand London Lancaster Gate England

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
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Hotel Style
#34 Luxury Hotel in London #67 Business Hotel in London #102 Family Hotel in London #151 Romantic Hotel in London
Hotel Class
Number of rooms
72

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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