The staff at Jesmond Dene were very helpful and friendly. We arrived early and they stored our bags and then moved them to our room for us when it became available. They also helped us print out our boarding passes for our onward journey. Thank you! The reason we don't give the hotel a perfect score for service, was that... more

We recently stayed at the Jesmond Dene for one night. We arrived late (close to midnight) and left early (before 6:00), so we did not experience much beyond the room itself. The room was very small, but clean and comfortable. The pillows were the best hotel pillows I've encountered. There was also a fan mounted on the wall, which was... more

Very satisfactory for a convenient stay to catch the morning Eurostar from St Pancras. Difficult to find a reasonably priced and satisfactory place in London and this hotel filled the bill. Room a bit small, but that's London. We only needed a place to sleep and the staff were friendly. more

We found the service excellent, the room we had was perfect. Friendly helpful staff. Very close to public transport easy for getting around London and close to St Pancaras and Kings Cross railway stations. There was nothing to dislike at all. more

The hotel staff was very effiicient, pleasant and professional. They went out of their way to help us when we had an accident due to a fall on "the tube" (public transportation around London). They were genuinely concerned and did what they could to help us out. The room was clean and pleasant. The room was small, but most rooms... more

Hotel is near the center, next to tube station. Small family business. Staff was friendly, nice. One thing we didn t like was the bathroom. On photo we saw a nice one and when we came we got something completely different. We are sensitive to that part of our staying anywhere. Other than that everything was great. more

Things we appreciated; clean and airy friendliness, with reasonable efficiency electric jug in room location Drawbacks; tight sqeeze in room more

I stayed in both a superior room (with private bathroom) as well as the standard room (shared bathroom) so I can share my experiences with both, as well as the hotel in general. I booked my trip pretty late during a busy season, so the Jesmond Dene was basically sold out. However, they were able to put me into a... more

The hotel is conveniently located a few minutes walk from Kings Cross station and is attractively presented overall. I booked the cheapest room online, and received an email notifying me that I would be contacted for confirmation. This did not happen until the next afternoon, by which time I was about to board the train to London. The hotel representative... more