Great location if u want a bed for the night fine. Rooms are so run down and the staff are un helpfull. I Asked to use the reception phone As had no mobile signal and was refused and the reply was basically a rude laugh,shocking ...bathroom was run down and room cramped.

No elevator, diminutive tray breakfast, small crappy room, torn bedspreads, staff unhelpful

First of all, I will confess, I made a mistake. I took a "deal" which offered no refund (20 off per night.) I tried to cancel Or CHANGE THE DATES more than 6 weeks out. Hotel management would not work with me at all. I am out hundres of dollars and am heartbroken. Meanwhile, they can fill the vacant room... More

The "used" to be a no frills, convenient, and low cost tourist hotel. We've been staying there for the past 10 years and made the mistake of booking for a Christmas visit. To our dismay, we found that the owners have neglected it to the point where the convenience is overshadowed by the decrepit conditons of the rooms: mouldy bathrooms,... More

I know London prices are high but there was hardly space to swing a cat in my room when I stayed in April and the place has definitely seen better days. Problem stairs and no lift. In general the bed was OK and wifi worked but breakfast basic and not many other facilities. Clean enough, quiet enough for inner city... More

We chose this hotel because of the location in relation to Liverpool Street, the V&A, Southbank, The Strand and Victoria Coach Station - pretty perfectly located for tube travel to all of these. I didn't expect a luxury hotel but was even so disappointed with the scruffiness of the place and low quality furniture, like the worst bedsit and up... More

We found this to be an ideal location but ... Be prepared to carry suitcases up several flights of stairs. Also, our shower did not work on two mornings. On the first occasion they allowed me to shower in another room. After it happened again they moved us to another two rooms (we had a family room originally so to... More