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St. Ermin's Hotel - Autograph Collection

4.0 of 5 2 Caxton Street | Westminster, London SW1H 0QW, England
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Certificate of Excellence 2014
St. Ermin's Hotel - Autograph Collection
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St. Ermin's Hotel - Autograph Collection
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3,253 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Brighton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Lovely looking hotel in fairly good location, but on arrival was meet by an unfriendly member of reception who did not make us feel welcome at all had requested prior to our arrival a nice room with maybe a view as was our anniversary but was told not available unless we would like to pay an extra 100 so made... More

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Ballston Lake, New York
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a nice hotel. I has a botanical theme which it follows from the gracious beautifully planted courtyard entrance to the 3rd floor balcony beehives, art throughout the property and fork to table dining options (including honey from those bees). This was my first visit to London - Hubs had been there prior on business looooong ago and we prevailed... More

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West Virginia
Top Contributor
53 reviews 53 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayer for 4 days this summer with my family as we visited London. Very conveniently located near the St. James underground station, making it easy to get out and go see London. Also, it a very easy walk to Big Ben and the area around Parliament. They have a restaurant there on site with a good breakfast buffet. The dinner... More

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Luxembourg City, Luxembourg
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent two non-consecutive nights at the St Ermin's hotel. The first night I had booked a standard double using Marriott reward points. I had agreed online to upgrade to larger room for a fixed price but when we arrived we were upgraded to a junior suite for no extra charge. Lovely little suite, very nice sitting room and a... More

Was this review helpful? Yes 1
Wenatchee, Washington
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for one night on our way home from Austria. It was a wonderful hotel for our last night. The beds were comfy, getting a good night's sleep before we flew for 24 hours was important. Helpful staff. Friendly. Clean. Great location, easy way to Buckingham Palace. This hotel felt wonderful from the minute we walked in the... More

Was this review helpful? Yes 1
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Susan, I can tell from your review that you really did enjoy every minute of your stay with us. We are delighted that you found everything met with your expectations and that it made a good stop on your way home to Austria. I really hope that you will be able to visit us again in the future and... More

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 4 days ago NEW

Stayed in October, when we checked in we were upgraded to a family suite with two bathrooms! All staff are great, forgot my phone charger and the concierge delivered one to our room. Rooms looked amazing, clean and were very comfy. Had dinner in the bar which was fab and breakfast in the morning was delicious. Would recommend to everyone!

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StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Alex, I am over the moon that you were able to stay in one of our beautiful family rooms which have two bathrooms, two queen beds and a day bed so much more spacious to share. What a lovely start to your stay in London. My concierge team will have been pleased to assist with a phone charger for... More

kent
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Such a beautiful place that is luxurious the moment you step through the large gates. Wonderful afternoon which left me amazing with how they created such master pieces. I was so relaxed I can't imagine this ever being beaten

Was this review helpful? Yes 2
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Val, It makes me so happy to read that you booked afternoon tea with us and had such a wonderful afternoon relaxing and enjoying all of these delights for example scones, cakes, sandwiches and desserts. Our chefs do create such lovely things here they are very talented. We do have themed afternoon teas also for example our children’s busy... More

Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for one night and thoroughly enjoyed the experience. All staff I encountered were very helpful and polite. The hotel was tastefully decorated throughout and my room was a welcome oasis after a hectic day out and about in London. Can't recommend this hotel enough.

Was this review helpful? Yes
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Douglas, It was an absolute pleasure to welcome you to St. Ermin’s and I am delighted that you had such an enjoyable experience. I will certainly pass on your lovely comments to the whole of my team as they will be pleased to hear that you thought they were so helpful and courteous. Glad you loved your room and... More

Hong Kong, null, Hong Kong
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Spent the weekend in London to catch up with friends and galleries. I booked a double room at the special weekend rate which included break fast. On arrival my room was not available so they we very apologetic and gave me a seat in the bar and free drinks whilst i waited - that was good, then they bought me... More

Was this review helpful? Yes 2
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hello Phil, I am pleased to read that my team looked after you very well when your room was not ready on your arrival and that we were able to upgrade you to a Suite which are really lovely & spacious. We receive many comments about our top of the wedding cake feel in our lobby area and I agree... More

Madison, Wisconsin
1 review
5 of 5 stars Reviewed 6 days ago NEW

What can we say, about a hotel in central London where you think "well I should get outstanding service here." What we got was more than our already high expectation. It starts with the GM Douglas McHugh who I emailed and asked for early checkin since our flight was due in at 8:00 am and was surprised to hear from... More

Was this review helpful? Yes
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hello Mr Lynch, Thank you so very much for your truly wonderful review. I am so pleased that the arrangements myself and Lorainne made worked out for you. It was a pleasure to have helped with this. It is really great to read that you found my team provided beyond excellent service to you during your whole time with us... More

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Additional Information about St. Ermin's Hotel - Autograph Collection

Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park  , Westminster / Belgravia
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — St. Ermin's Hotel - Autograph Collection 4*
Number of rooms: 285
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Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London
St. Ermin's Hotel - Autograph Collection London, England

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