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St. Ermin's Hotel - Autograph Collection

#59 of 1,051 Hotels in London
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2 Caxton Street | Westminster, London SW1H 0QW, England
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St. Ermin's Hotel - Autograph Collection
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St. Ermin's Hotel - Autograph Collection
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3,616 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Connecticut, USA
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

Returned recently from a business trip to London and chose the St. Ermin's Hotel for our stay. Both myself and work colleagues were very impressed with the property. From check in to check out the staff was attentive, prompt and spot on with any requests. They upgraded my room to a junior suite which was modern, spacious, and well equipped.... More 

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Dallas, Texas
Top Contributor
67 reviews 67 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed at St Ermins for five nights while I was in London for business. The hotel was fantastic, and the service was impeccable. The best thing about the hotel was that it was five minutes walking distance to Buckingham Palace, ten minutes to Parliament/Big Ben, and centrally located. It was an easy walk to Leicester Square (20 minutes), Oxford... More 

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Houston, Texas
Top Contributor
59 reviews 59 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed for 3 nights on the 3rd floor overlooking the courtyard. I'm a light sleeper and it was fairly quiet except the walls seemed a bit thin and could hear the people next door to us. We got a complimentary upgrade which was nice. All the staff were very friendly and helpful. Turn down service came with a chocolate... More 

Was this review helpful? Yes 1
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Katie, I see you had a room on our 3rd floor overlooking our very lovely courtyard entrance. I hope you managed to see the Bee & Bee Hotel whilst here. Our lovely bees are on the 3rd floor bridge for you to see and produce the honey we use throughout the hotel. If you didn’t see them this time... More 

Chilmark, Massachusetts
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Not always a fan of suites or booking several rooms, we were drawn to St. Ermin's family accommodations. With our three older (and quite tall) teens, we booked the family room which has a desk, sitting chairs, side table, two bathrooms, two closets, two ample queen sized beds and a full length day bed. It fit the five of us... More 

Was this review helpful? Yes 1
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, I see you stayed in one of our lovely Family rooms and really liked it. These are popular with both families as all children can stay in the room with their parents and as you say, still have the privacy with two bathrooms, as well as friends wishing to share a room. It’s great to read that you... More 

Boston, Massachusetts
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just back from a week with my family (wife and two teenagers) and we had a terrific stay. To echo other reviewers the staff is great. They are personable, helpful and attentive. The property is spotless. The venue is great if you want to be near a tube station (2 minute to St James) or 10 minute walk to train... More 

Was this review helpful? Yes 2
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, It was a pleasure to have welcomed you and your family to St. Ermin’s recently. I am over the moon to read that you found everything just perfect and that you had both breakfast and dinner with us. We receive such lovely comments about our buffet breakfast especially about the wide selection of items you have to choose... More 

Newcastle, Australia
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a lovely hotel, in such a great position. The staff were very efficient and friendly. Highly recomend the you visit this beautiful hotel. Close to so many attractions, Big Ben, Westminster, Thames river cruises etc. I had a problem back home in Australia, they went out of their way to help me. Certainly will stay again, thank you for... More 

Was this review helpful? Yes 1
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Lyn, I delighted that you loved our position and found it close to everything you wished to visit and thank you for saying how beautiful the hotel is. I have a great team here and they would have been only too pleased to have helped you with any arrangements you needed to make when you encountered some problems back... More 

Concord, New Hampshire
Contributor
17 reviews 17 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The pictures I had seen of the hotel and location are why I booked the St. Ermin's for our 5 night stay in Sept 2014. For the minute I walked through the front door until the day I left I was never disappointed. The lobby, room, lounge and restaurant were all decorated beautifully. The service we experienced was impeccable. The... More 

Was this review helpful? Yes 2
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, It is always great to read that you thought that you found the hotel was exactly as you saw in pictures on the website. Thank you for choosing to stay with us especially as you were in London for 5 nights. I can tell by your review that you enjoyed every aspect of your stay and that we... More 

Community of Madrid, Spain
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From the staff of the hotel, its friendliness, rooms, catering services and to the location are unbeatable. Five minutes from the most important monuments of London, to be able to walk, as well as all kinds of transport for longer travels. Excellent hotel. You are not a simple client. You're something else for them., service, rooms and even the location,... More 

Was this review helpful? Yes 2
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Angel, Thank you for your really lovely review following your stay with us. It's fantastic to read that overall you had a great stay and that we more than met your expectations the whole time. We loved looking after you and can't wait to welcome you back when you next visit London from Madrid. Warm regards Douglas Douglas McHugh... More 

Atlanta, Georgia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I spend 120+ nights per year in hotels across the globe. Everything about this hotel is absolutely top-notch. It's location is great...close to Westminster Abbey, Big Ben, Parliament Square and Buckingham Palace. The staff is amazing - courteous, professional and always go out of their way to help you. In my last stay, Alina S. went above and beyond to... More 

Was this review helpful? Yes 3
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Roger, Wow, that's a lot of time travelling a year. Thank you for choosing St. Ermin's for your London stay. I am so very pleased to read that Alina could help with your credit card charge. i know she would have been only too happy to assist and make your time with us less stressful. i have a great... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Upon arrival I recieved what appears to be the customary upgrade for a special occasion (which was lovely). It did make me wonder what the room would have been like if I did not get the upgrade. The hotel was really lovely, beautifully decorated and wonderfully clean. The bed was very comfortable, we heard no noise whatsoever and the shower... More 

Was this review helpful? Yes 2
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Angela, I am over the moon that we could provide you with an upgrade as you were celebrating a special occasion and that you really loved this room and it's amenities. We receive great comments about how comfortable our beds are so I am pleased you had a great nights sleep. It's wonderful that you could spend some time... More 

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Staying in Westminster

Neighborhood Profile
Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
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