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St. Ermin's Hotel - Autograph Collection

#66 of 1,052 Hotels in London
Certificate of Excellence
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2 Caxton Street | Westminster, London SW1H 0QW, England
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St. Ermin's Hotel - Autograph Collection
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3,857 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dallas, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here with our two kids. Perfect location for walking to all the sites-Buckingham Palace, Big Ben and the London Eye are all within a 10 min walk. Wonderful staff and the afternoon tea is a must! Great first London experience for our family. Would definitely stay here again!

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

Close to the Tube, Buckingham Palace and Westminster Cathedral, St. Ermin's is a beautiful hotel with a rich history. The staff and concierge desk were extremely helpful and friendly. If you're traveling with children or young teens, ask for the spy mission pack -- which includes both a hotel scavenger-ish hunt and a quiz about local attractions. Once finished, kids... More 

Was this review helpful? Yes
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

HI Stacy, It made me smile to read that your children loved the spy quiz and that they enjoyed the kiddie cocktail at the end of it along with their prize. My team really find it such fun helping kids find the clues around the place as there are lots, so it makes me happy to read that you thought... More 

Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I had an overnight stay at the St Ermins hotel in London on the 24th July 2015. Although was only one night can only say what a great experience. The highlight was all the staff we came into contact with. Smiling, helpful, welcoming and overall great. The hotel is an oasis in the centre of London. Gardens... More 

Was this review helpful? Yes 2
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Mark, It was a pleasure to have you stay with us and I am just over the moon that you found all of my team so warm and friendly. It makes me very proud to read this. Thank you for your comment about how lovely the courtyard area is and how it feels like a little haven away from... More 

Nashville, Tennessee
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

I travel extensively and almost never ever take the time to write a review, which is really not a good habit. But in this case I made sure I wrote this note: The entire bar staff there, including the restaurant, is fantastic. They were wonderful and went out of their way to help me out with a last-minute dinner with... More 

Was this review helpful? Yes 1
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, Wow, thank you for taking the time to write your truly lovely review, especially as it is not something you always do following a trip. I will certainly pass on your comments to both Otilija and Elena as it will really make their day to read this. I have a great team here and I work really closely... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The hotel was beautiful with friendly staff which makes this hotel special. Always a smile and offer of help. The room we had was a good size. The bathroom was rather small though and the shower over the bath took some working out. The breakfast was good with lovely fresh fruit and pastries, however ther was only 3 choices in... More 

Was this review helpful? Yes 1
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, I am so delighted that you found all of my team really warm and welcoming during your stay with us. It's great that you had breakfast with us and found that it had everything to offer that you needed to make a good start to your day. I see you also dined in Adam Handling at Caxton and... More 

Safety Harbor, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

St. Ermin's located in Central London was convenient, clean and the front desk, concierge service excellent. Room and bathroom clean with excellent daily maid service. Enjoyed the ambiance. The breakfast buffet (which was included) was fair. The toaster did not work properly. The eggs where less than fair: scrambled runny (not done) the fried eggs where crisp. Not many choices... More 

Was this review helpful? Yes 2
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Patti, I am pleased to read that overall you enjoyed your recent stay with us. Thank you for mentioning how welcoming my team are throughout the hotel and for visiting our Bee's. They are very precious to us as as you say they produce our honey that is used in our dishes, afternoon tea & breakfast and I hope... More 

Southport, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Rooms are well appointed, service is old fashioned and good and the hotel is a beautiful big old fashioned and well kept building. I do enjoy staying here for business. The food is very good and the bar usually has some life in it. However it is a tad expensive for my liking and better value can be had for... More 

Was this review helpful? Yes 1
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, I am so pleased that you really liked our historical grade II listed building. We really wanted to keep the old world charm about it when we refurbished as the character of the hotel is important. Thank you for choosing us for your stay during your trips to London and I can tell that you feel comfortable and... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here at Christmas time while shopping, dining, and attending the Nutcracker Ballet at the Royal Opera house. What a wonderful stay! Room was very comfortable, and staff were friendly and accommodating. It was truly a pleasurable stay, and we will do it again this year!

Was this review helpful? Yes 2
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Louisa, Christmas is a truly lovely time at St. Ermin's especially with all the decorations throughout the hotel as well as our lovely trees outside. Hope you liked them. They change every year! I can see that you enjoyed every single aspect of your stay and that we more than met your expectations. It was a pleasure to have... More 

London, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A top class hotel with very attentive and friendly staff. With a complimentary upgrade, our large executive room had everything you could ask for, from a Nespresso machine, large TV and sound system, mini fridge and even an ice dispenser close by. Furnishings were all top quality, together with many lovely communal areas to enjoy a drink. Add to that... More 

Was this review helpful? Yes 2
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, What a lovely title to your review, thank you! I am delighted to read that we were able to upgrade you to one of our Executive rooms on arrival and that you really loved all of the special features such as the Nespresso machine and sound system. It's great that you were able to have dinner with us... More 

Warwick
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed overnight for a birthday treat and to watch a show nearby. Superior room 464 is not superior in size but has everything you need for a pleasant stay and it is peaceful. Not a good view to be honest but that did not concern us. All to be expected when you're so close to many of the sites and... More 

Was this review helpful? Yes 2
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, What a lovely way to spend a birthday celebration, I hope you had a great time at the theatre. I see you felt that our Superior room was on the small siDe. We do have many different categories of room at St. Ermin's and all vary in shape, size and view mainly due to the unique way in... More 

Hotel Review Summarization

What travelers say

  • Buckingham palace(80)
  • St Ermins(25)
  • Very comfortable(13)
  • Great location(11)
  • St James park(9)
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Staying in Westminster

Neighborhood Profile
Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
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