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St. Ermin's Hotel - Autograph Collection

#61 of 1,063 Hotels in London
Certificate of Excellence
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2 Caxton Street | Westminster, London SW1H 0QW, England
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St. Ermin's Hotel - Autograph Collection
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St. Ermin's Hotel - Autograph Collection
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3,545 reviews from our community

Traveler rating
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    885
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1,041
1,341
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Stayed here recently in a group, great location close to Scotland yard, rooms were lovely and comfortable, service was great. The only down side was the view from our room but that can't really be helped! Truly beautiful lobby area! Would recommend but would ask for a different room with a good view.

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Jacksonville, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

My partner and I were in London for her first trip to the city after some business travel elsewhere in the UK. We spent three nights at St. Ermin's and wish it could have been longer. The room was exceptionally clean, quiet, and well appointed. The staff were very pleasant and helpful. This happened to be our 20th anniversary trip... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Superb stay except for rude young waitress in the bar/lounge area. Beautiful decor in great location. Good food and drink at the bar/lounge. Concierge gave us recommendation for an Indian rest close by that we enjoyed. I would love to go back!

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Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is quite simply wonderful. The understated extravagance helps to create a calm and welcoming environment and the staff cannot do enough to help. Being well positioned in the capital is an added bonus but I would stay in this hotel if it was in the middle of nowhere. The hotel has a great history and I'm looking forward... More 

Was this review helpful? Yes 1
Leigh-on Sea, United Kingdom
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We attended for afternoon tea. The staff were friendly and the food selection was good. Not the best afternoon tea but we were the only people in there so was very good service. The waitress did struggle with the concept of Orange squash. Our son enjoyed looking at the bee hotel on the third floor. Nice place.

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Boulder, Colorado
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed with my three daughters in room 111 (facing the courtyard) in a two queen, two bathroom family room. It was great and we had plenty of room! I've been in much smaller hotel rooms in Europe, so this was a nice surprise. Other nice features for the kids - they were presented with Top Secret packets upon check-in... More 

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Torino, Italy
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

The hotel is very well located and the building and personnel at the lobby very polite and cooperative If you enter the restaurant it is completely another world, with arrogant people that do not care at all of the guests and a noisy atmosphere I was other times here with the family and the atmosphere was completely different and the... More 

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Wilmington, North Carolina
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Short walk from St. James underground station, across the street from New Scotland yard, 1o minute walk to Westminster Abbey or Buckingham Palace, in sight of two Starbucks and three good pubs. Beautiful exterior, gorgeous lobby. We were a party of 4, wife, daughter, granddaughter and me. They upgraded us to a room with two queens and two bathrooms on... More 

Was this review helpful? Yes 5
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Alan, I am delighted that you had such a wonderful time during your stay with us. It’s great that we were able to upgrade you to one of our beautiful family rooms, which are more spacious especially when sharing. It makes life a lot easier with two bathrooms to use when getting ready to go out. I believe that... More 

Miami, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We Loved the St. Ermin! The personnel and the comfort and cleanliness of the room were superb! We were lucky enough to have been helped by Luca at registration and he went above and beyond the call of duty to make sure our stay was the most enjoyable ever! We were also greeted there by Fabiana who with just her... More 

Was this review helpful? Yes 1
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Maria, Thank you for your lovely feedback regarding both Luca, Fabiana & concierge. I will ensure they see your review as they will all be delighted to read that you had a great time here. I can tell that you really appreciated our lovely architecture inside and outside of the property. We are very lucky to have such wonderful... More 

Ridgefield, Connecticut
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We just returned from four days in London and were delighted to have the chance to stay at St. Ermins. We had stayed at another quality hotel on our prior visit, and decided to stay some place different this time. We were not disappointed and would return to the St. Ermins on our next trip. Exceptional service by the staff... More 

Was this review helpful? Yes 1
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Elizabeth, How lovely it is that you were able to stay with us for 4 nights whilst you were in London. It was a pleasure to welcome you. Thank you for commenting on the service that my team provided you throughout the hotel especially breakfast and afternoon tea. I will certainly pass these on to all concerned as it... More 

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Staying in Westminster

Neighborhood Profile
Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
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