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St. Ermin's Hotel - Autograph Collection

#59 of 1,050 Hotels in London
Certificate of Excellence
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2 Caxton Street | Westminster, London SW1H 0QW, England
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Best prices for: 1 room 1 guest
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St. Ermin's Hotel - Autograph Collection
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St. Ermin's Hotel - Autograph Collection
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3,675 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Contributor
14 reviews 14 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

I went to London with a friend and we stayed at the St Ermins for 4 nights. We arrived early at the hotel and wanted to drop our bags - Our room wasn't ready yet so we left them to the person in the lobby. Great front desk staff. We went for a tea in the hotel's restaurant and about... More 

Was this review helpful? Yes 2
San Diego, California
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel entrance is stunning. The front garden is filled with beautiful plants and flowers. We were immediately greeted by the hotel staff. Inside, although small, we were welcomed by elegant white ceiling designs and beautiful architectures. The staff were very friendly. We got two rooms, one for the kids and one for my husband and I. Since it was... More 

Was this review helpful? Yes 2
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Leilah, It makes me smile to read that you really loved our courtyard garden and entrance. We are particularly proud of this area of the hotel and keep it planted all year round and at winter time with lights on it is very magical. I am pleased that we were able to upgrade you for your birthday celebration stay.... More 

Tallahassee, Florida
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Just returned from a 9 day stay at the St Ermin's where we had a lovely room with two double beds and a couch. The front desk staff was very accommodating when we requested a room change (we had booked a room with a couch) and found us a more spacious room on the 3rd floor with a couch. The... More 

Was this review helpful? Yes 1
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, Thank you for choosing St. Ermin’s for your stay during your trip to London. I think it is just great that my team were able to assist in finding you a Double Double room with a couch as you really wished to have one in your room. I see you thought this was more spacious and had everything... More 

Croydon Victoria
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived to a glass of wine in the foyer, the room was great, location brilliant - close to Scotland Yard and therefore the London Eye, Big Ben and Westminster Abbey. Well recommend this hotel. We were there May 2013.

Was this review helpful? Yes 3
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, How wonderful it is that you arrived during our wine hour when we invite our guests to join members of the St. Ermin’s team for a complimentary glass of wine. We hold this Monday to Thursday for one hour and it gives our guests chance to get to know us a little better and for us to hear... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at St Ermins with my husband and 4 year old daughter in May. I had booked a package which included a family room and afternoon tea for us all through Secret Escapes. We arrived at 930 am on Saturday en route to the Natural History Museum to drop our bags off. The very helpful concierge who greeted us... More 

Was this review helpful? Yes 4
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, So pleased you chose St. Ermin’s for your stay in London and that you found our concierge made everything easy for you upon arrival. I can tell that you found your room just lovely and we receive lovely comments about our White Company toiletries…..they are quite luxurious. My housekeeping team always keep our rooms stocked with tea and... More 

Dallas, Texas
Top Contributor
58 reviews 58 reviews
30 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was the second time we've stayed at the St. Ermins AND it will be the last. While we understand policies are in place for a reason, family emergencies should be taken into consideration. The hotel certainly expected us to exercise consideration when our room wasn't ready; when the clerk wrote down the wrong room number and we disturbed another... More 

Was this review helpful? Yes 3
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, I must say that I was surprised to read your review following your second stay with us. It is very difficult for me to investigate the first part of your review and I really wish you had contacted me during your stay as I am sure we could have come to a satisfactory outcome without causing you more... More 

Cork, Ireland
Contributor
15 reviews 15 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel boasts a fantastic location and gorgeous rooms! The icing on the cake are their staff! Helpful, full of tips and ideas, and have a genuine interest in helping their customers! We were there for my partners birthday for two nights! We had a fantastic, well appointed room (Nespresso makers was brilliant), it was relaxing and peaceful, considering we... More 

Was this review helpful? Yes 3
Cincinnati, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We spent 6 days at St. Ermin's and it was fabulous. The location was great; we could walk everywhere. The room was lovely and we loved the shower. We had a wonderful welcome by the staff; they were always there to assist and answer questions. The concierge helped us get around using the underground.There were lots of good restaurants close... More 

Was this review helpful? Yes 3
Fort Lauderdale, Florida
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Although the hotel is rather large (i.e., lots of rooms) in the downtown business area, the feeling a almost boutique once you enter the property . This Marriott family member is in perfect condition (like most Marriotts) but with much more charm and individuality. There is a lot of greenery at the entry courtyard, a magnificent (and user friendly) lobby... More 

Was this review helpful? Yes 1
London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is in a great location to explore the sites of London. First impression is the friendly & helpful staff. We stayed in a superior room, the smallest the hotel has to offer, and it was still a good size and well stocked with thoughtful extras such as coffee percolator and take-away cups to have your coffee on the... More 

Was this review helpful? Yes 1
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, It is really good to read that you found your Superior room was a good size and that it had everything you expected to make your stay comfortable. I am pleased that you mention the warm and friendly welcome my team provided. I work closely with them to achieve such standards. Thank you for giving me the feedback... More 

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Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
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