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All 1,073 London hotels

St. Ermin's Hotel - Autograph Collection

4.0 of 5 Hotel   |   2 Caxton Street | Westminster, London SW1H 0QW, England (Mayfair / St James's / Piccadilly / Green Park )
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Ranked #43 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Jikaal Hertford, North Carolina
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2,976 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (568)
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Hertford, North Carolina
Contributor
18 reviews 18 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

We spent 4 days in this hotel prior to a cruise we were taking. The location was perfect, we were able to walk to many of the sights, and we found a lot of pubs and restaurants in the area. The staff were professional and friendly, and the morning breakfast had a good selection of items to choose from.

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Livingston, New Jersey
Top Contributor
108 reviews 108 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our fist time in London and we received the "royal" treatment at the St. Ermin's Hotel. From check-in to check-out the service at this hotel was excellent. We had two rooms for our family and both were clean, comfortable and quiet. Our room faced the lovely tree-lined courtyard. You can walk or take the Underground everywhere from this hotel. The... More

Was this review helpful? Yes 3
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, What an absolute joy it was to read you review today. I see you had rooms overlooking our beautiful courtyard and really liked them. It is a very calm peaceful place especially after being out all day sightseeing…..so glad you loved it. We love that you had Afternoon Tea with us and found all of the sandwiches, desserts... More

Springfield, Massachusetts, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

There is not a thing lacking in this hotel. The hotel itself is so beautiful, the staff so attentive, the location is perfectly situated near the St. James Tube entrance, Westminster Abbey, and restaurants, but is very quiet. On the down side, it was about 100 pounds from the airport by cab, which we were told is a set price,... More

Was this review helpful? Yes 1
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Deb, Thank you for taking the time to write your review upon returning home to Massachusetts. I was delighted to read that you think the hotel is beautiful and that my team are very attentive. We worked hard on our refurbishment to keep all of the old world charm that our grade II listed building has and it seems... More

England
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Myself and my husband celebrated our first anniversary at this hotel. Hotel building is really lovely and definitely doesn't make you feel like you are in the hustle and bustle of London life! Tube station is just around the corner and you are right next to St James Park which is one of the most beautiful parks in London. Location... More

Was this review helpful? Yes 2
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, Firstly, please let me congratulate you on your first anniversary and I am so pleased you decided to spend it here. It’s really lovely to hear that you thought that once you are in our courtyard and building it doesn’t feel like you are in the centre of London. We like to think we are a little bit... More

Overland Park, Kansas
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I have only stayed at the hotel once for 3 nights. It was enough to decide to bring my wife back for a visit to London from the US. The staff were outstanding. The morning breakfast buffet was an great value. It is right in the heart of London with access to almost everything you would want to see on... More

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StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Jeff, I am so very pleased that you decided to return and bring your wife with you following a previous visit. Thank you for commenting on how my whole team are outstanding. I am very proud of them all and we work closely together to achieve such high standards. We do receive some lovely comments about our buffet breakfast... More

Los Angeles, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great experience. Great location. Was able to walk to many sights. Very good location. Close enough to theaters and restaurants to be able to walk but not so close as to be loud. Outstanding service. Lovely breakfast.

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StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, Thank you for choosing the St. Ermin’s to stay during your time in London. It was lovely to welcome you to the hotel and it was a pleasure to look after you. I am so pleased you found our service outstanding and that you really enjoyed your breakfast, which many of our guests comment on as it fills... More

1 review
5 of 5 stars Reviewed 3 days ago NEW

By far one of the best hotels I have stayed in, the staff have a "yes can do attitude" and are really friendly and welcoming. A special thank you to the management, consierge and security staff Colin, Patrick and Stephen for making our stay unforgettable, my wife and kids are looking forward to our next stay at St Ermin's. Highly... More

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StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi Juan, How lovely it is to read that you feel that all of my team have a ‘yes can do attitude’. I work very closely with them to achieve such high standards of service as well as them making our guests feel welcome and at home here. I am pleased that you enjoyed all aspects of your stay with... More

chicago
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

As everyone has mentioned, the location of this hotel can't be beat. You can walk to Buckingham Palace, Westminster Abbey, Big Ben and many other landmarks. The street immediately outside the hotel is very quiet, but as soon as you turn the corner, there are several places to eat and shop. The common areas of the hotel are wonderful. We... More

Was this review helpful? Yes 1
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, I was pleased to read that you found our breakfast which was included in your rate really great. I must say that our continental buffet breakfast does have such a wide selection of items, such as pastries, yoghurts, bread, fruit, cereals, cheese, cold meat etc. and many guest say how wonderful this is. I am sorry to read... More

San Francisco
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had two double beds, which was perfect for the 3 of us. The rooms are tastefully decorated and the hotel is beautiful. Because our room was not ready when we arrived at 3:00pm, the management offered us drinks in the very attractive bar while we waited, and then afterwards invited us to have dinner and drinks later that evening... More

Was this review helpful? Yes 1
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, Thank you for taking the time to write your review following your stay with us recently. I was very sorry to read that your room was not ready for you on arrival and that it too a little time for us to allocate this to you. I can assure you that this is not indicative of our service... More

Charlotte, North Carolina
Top Contributor
70 reviews 70 reviews
15 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hard to beat the location of this hotel and everyone we came in contact with provided very good service. AC wasn't working on the hot afternoon that we checked in but was fixed by bedtime; such is life in an older hotel like this. We had a 'family room' - two queen beds and two bathrooms - which is prefect... More

Was this review helpful? Yes 1
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review

Hi There, It’s lovely to read that you think we are in an ideal location for everything. Many guests say how easy it is to go sightseeing and eat out in the evenings as nothing is too far from our doorstep. I see you had one of our beautiful family rooms which are really spacious especially with the extra bathroom... More

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Additional Information about St. Ermin's Hotel - Autograph Collection

Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park  , Westminster / Belgravia
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — St. Ermin's Hotel - Autograph Collection 4*
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Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London
St. Ermin's Hotel - Autograph Collection London, England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#20 Family Hotel in London #33 Romantic Hotel in London #38 Luxury Hotel in London #49 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more   less 
Number of rooms
285

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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