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Ibis Styles London Excel

272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
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Ibis Styles London Excel
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Ibis Styles London Excel
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714 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Ibis Styles London Excel
See the most recent reviews
Zurich, Switzerland
Top Contributor
93 reviews 93 reviews
32 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed June 24, 2013

If all you want is sleep in a clean bed, this might be the place for you. The room are very small and people with a weight limit over 100 kg might risk to get stuck in the shower. Ask for a room to the back, as the front ones face the station and are noisy. The place is way... More 

Was this review helpful? Yes
Sean O, Manager at Ibis Styles London Excel, responded to this review

Dear Rolf Thank you for taking the time to post a review and are sorry that we failed to meet your expectations on this occasion. The hotel has been completely refurbished with new amenities including TV's, FREE Wi-Fi as well as 1/2 the hotel boasting new beds. Our shower rooms are brand standard and we're sorry that you felt it... More 

Hampshire, United Kingdom
Top Contributor
90 reviews 90 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed June 21, 2013

I have stayed at this Hotel twice & never been disappointed. The staff are very friendly & very helpful. The rooms are lovely & clean. This is obviously out of the main part of London but that is very good as it has brilliant transport links. The DLR is just opposite. Trains are quite regular. The breakfast is a self... More 

Was this review helpful? Yes
Sean O, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thank you for taking the time to post a review and thank you for the positive feedback. We've worked hard here since the refurbishment and rebranding and are glad you liked what we've done. We are located at ExCel in zone 3 outside the congestion zone, so with fast links via the tube / DLR, London... More 

Sunderland, United Kingdom
Top Contributor
51 reviews 51 reviews
26 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed June 20, 2013

Stayed here as part of a works coach party on a weekend theatre trip. Double room which was fairly spacious and an extremely comfortable & clean bed. Open plan wardrobe with sufficient hangers however, it didn't have the depth to hang a full length maxi dress but didn't cause a problem. Plenty of shelf space. Room was clean & modern... More 

Was this review helpful? Yes
Sean O, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thank you for taking the time to post a review and we're glad you enjoyed your stay with us. The hotel has undergone a huge refurbishment and we're working extra hard to get things right. Just occasionally we do have a busy breakfast and we've now got an overspill room to assist with this for the... More 

Southampton
Contributor
16 reviews 16 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 18, 2013

My friend and I stayed here for one night when we were going to a gig at the o2. Ignore all negative reviews! For a budget hotel it was great. We had twin room....room was a good size. Beds were comfi. The bathroom is more than adequate. And for those that moaned about the size of the shower.....sorry but you... More 

Was this review helpful? Yes 2
Sean O, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thank you for taking the time to post a review of the hotel and for taking the time to do so. I must say its always a pleasure to get positive reviews, we have worked very hard to get to this stage as well as a lot of money! We do welcome all feedback and are... More 

Bingley, United Kingdom
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 14, 2013

Stayed for business on the 11th and 12th June 2013. Easy to find and amazingly had several spare parking spaces available. In fact the car park had spaces available throughout our stay. At £10 per night parking seems reasonable at this hotel. For the price and level of hotel the rooms were quite acceptable. We paid about £75 per night.... More 

Was this review helpful? Yes 1
Sean O, Manager at Ibis Styles London Excel, responded to this review

Dear Adam Thank you for your review of our hotel and taking the time to post this. We're glad you enjoyed your stay, our location and the hotel, we're working hard to get things right especially after such a large investment in its refurbishment. Early booking rates are available as well as the popular advance purchase option. We hope to... More 

Pleyben, France
Top Contributor
121 reviews 121 reviews
27 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed June 13, 2013 via mobile

I will say that the location of this hotel is great if you are visiting Excel London. Other than that the hotel is basic and really suited for backpackers or people on a very tight budget. Rooms are tiny, and bathrooms are like hospital bathrooms. Breakfast was good. But the chase you out of the breakfast room at 9:30am. Definitely... More 

Was this review helpful? Yes 1
Sean O, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thank you for the review and taking the time to do so. Following a £3 million refurbishment to all rooms, public areas, breakfast rooms with new TV''s and FREE Wi-Fi, we are now very much an Ibis Styles premium economy 3 star hotel. Therefore we would appear to be a very upscale backpackers hostel! We do... More 

Northampton, United Kingdom
Top Contributor
89 reviews 89 reviews
21 hotel reviews
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed June 12, 2013

Well I never. Quite possibly the smallest bathroom I have ever encountered anywhere. I don't suffer from claustrophobia but with the door to the shower (no bath) closed around me I was in a tube with about 8 inches of arm room to spare. The bathroom fittings were fitted by a manual dyslexic plumber and were all the wrong way... More 

Was this review helpful? Yes 3
Sean O, Manager at Ibis Styles London Excel, responded to this review

Dear Richard, With regards to your review of your stay we have found some of the content unpleasant in regards to Dyslexia and the offence this could cause people with this condition. Therefore we have reported the content as inappropriate and therefore will not respond to any ot the content which relates to this. Ibis Styles London ExCel More 

Swansea, United Kingdom
1 review
3 of 5 stars Reviewed June 10, 2013

Extremely basic rooms with shower I could hardly turn around in and a very poor quality TV. Very friendly staff. Hotel was clean. Good breakfast. 5 in walk to Excel and would stay there again. Outstanding value at £55 a night

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Sean O, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thank you for taking the time to post a review regading our hotel and appreciate the time to do so. We have refurbished all of the bedrooms in the hotel and last week, new TV's were placed in every bedrooms and are 26'' flat screen TV's. We will also have FREE Wi-Fi in every bedroom as... More 

Exeter, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 8, 2013 via mobile

Unfortunately staying here for work. The hotel is conveniently located by the London Excel, which means the hotel charge a premium whenever there is an event on. Ended up with a twin room, very saggy mattresses, ironing 'facilities' located on each floor rather than in room. Rooms are cramped, bland and uncomfortable. The washroom 'unit' is as basic as it... More 

Was this review helpful? Yes 2
Sean O, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thank you for taking the time to post a review and we're sorry we failed to meet your expectations on this occasion. Our hotel has been completely refurbished with all rooms, public areas, eateries and reception with a vast invenstment with FREE Wi-Fi included as well as all new TV's in every room. New beds are... More 

Nuremberg, Germany
1 review
3 of 5 stars Reviewed June 5, 2013

The location is not far from London. You are in the center of London with Jubilee Line or Red line in 15 minutes. The room is clean but small, bathroom very small, staff friendly, ibis standards in general which is acceptable. The price is very good. With this amount in the center of London you will find nothing acceptable. There... More 

Was this review helpful? Yes
Sean O, Manager at Ibis Styles London Excel, responded to this review

Dear Ali Thank you for the review on TA and appreciate you taking the time to do this. We're glad you liked our hotel, we have worked hard to achieve a good standard and with the refurbishment, new tv's, beds and menus, we're pleased with the result. Do let us know about stopping here again, we have a great location... More 

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