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Ibis Styles London Excel

272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
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Ibis Styles London Excel
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Ibis Styles London Excel
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705 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chorley, United Kingdom
1 review
4 of 5 stars Reviewed 4 days ago NEW

Well priced, clean, comfortable, decent breakfast, short walk to DLR and access to O2 which is why we were there. Very good for a short stay. No complaints. Diddy bathroom would get on my nerves for a longer stay, but I probably wouldn't use for a longer stay. Staff cheerful and helpful which does make a difference.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Graham Thank you for the review and the lovely comments. The staff are a cheerful crew and its always nice to get a pat on the back. The O2 is only a short distance and with the lovely weather, the Cable Car is a nice option for views of the area. We hope to see you soon and again,... More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

Good location, nice area, next to DLR stopp, nice and helpful staff, small but clean and comfortable rooms, you have what you need in the room, we were very happy that we booked this accommodation :-)

Review collected in partnership with Ibis Hotels

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thank you for the feedback regarding your recent stay and we're pleased you liked the hotel. Do let us know about a future stay and we look forward to welcoming you back soon. Regards Ibis Styles London ExCel More 

Hamburg, Germany
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My wife and I make many week-end city breaks and nearly always stay in Ibis Styles because they are reasonably priced, compact, funky and generally well located for what we need. This hotel is undoubtedly the worst Ibis Styles anywhere. We knew the location because we stayed at the Ibis Hotel nearby last year, hence my booking this time at... More 

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir With regards to your comments regarding your recent stay, we're sorry our hotel failed to meet your expectations on this occasion. Our hotel is located in a residential area and the DLR near the hotel is being enhanced with the introduction of the Crossrail project for fast access to Heathrow. This is away from the hotel and does... More 

Leicestershire
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for two nights basic, clean room all that is required, breakfast excellent. Helpful and friendly staff. All in all a pleasant stay, will be much better when work finished on the underground buildings.

Was this review helpful? Yes 1
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Jean Thank you for the review of your recent stay and we're pleased you liked the hotel. Do let us know about a future stay and we look forward to welcoming you back soon. Regards Ibis Styles London ExCel More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel for 4 nights in London whilst traveling with school ... The place was clean & modern; with wifi supplied and comfy beds. However there could be room for improvements such as; shower curtains removed and installed with screens, faster wifi, and the bacon from the buffet at breakfast could of had a little more attention to... More 

Was this review helpful? Yes 1
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Mason Thank you for the review and your feedback on your recent stay. We're pleased you enjoyed your stay with us and the concerns have been forwarded to F&B and Housekeeping. We do look forward to welcoming you back soon Regards Ibis Styles london ExCel More 

Pontefract, United Kingdom
Top Contributor
51 reviews 51 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

A good basic hotel we stayed in on route to the O2 arena. Had a meal in pub joined on to it which was a bit pricey but it is London after all, a pint of San Miguel and a Smirnoff ice were £7.80 and £14 for two burgers. Rooms are basis but clean with shower and tea and coffee... More 

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thank you for the lovely review of the hotel and we do appreciate you taking the time to do this. Our rates include the breakfast you liked and we're glad you liked this. Please do let us know about a future stay and we look forward to being of assistance again. Regards Ibis Styles London ExCel More 

Middlesbrough, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I have just returned from a 3 night stay at this hotel and was very impressed with the service received. The staff at reception were very helpful. When wishing to print off a voucher to use at The London Dungeons, the man at reception was more than happy to do it for us. The service at breakfast was very good,... More 

Was this review helpful? Yes 2
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thanks for the review and we appreciate your feedback and we're pleased you enjoyed your stay with us and in London. The hotel offers a great location to explore the local sights and our rates do include the breakfast you liked as well as the Wi-Fi. Our location is just by the DLR and 10 mins... More 

Darlington
Contributor
11 reviews 11 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is a great for travellers on a budget with comfortable rooms, good shower, plenty of towels and excellent varied breakfast for an extremely competitive price in London. The rooms are a little small but include complimentary toiletries and tea and coffee facilities. It would be difficult to get such well priced in accomodation in London with these levels... More 

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thanks for the great review of the hotel, location and your overall experience. We do appreciate you taking the time to give us your feedback and the valuable information on the tourist attractions across London. Do let us know about a future stay and we look forward to welcoming you back soon. Ibis Styles London ExCel More 

Goole
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

we took a group of disabled adults to London and stayed here. They were so accommodating. At check in we asked if we could swap 2 twin rooms for a family room. This was done without any fuss. The 2 guys on reception were great. I had my reservations about the hotel after booking but would highly recommend. Easy to... More 

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thanks for the lovely review and the staff are very happy to get a positive thank you! Please do let us know about a future stay at the hotel, we're nice and handy for the sights and sounds of London and with some special offers with us, we hope to see you soon. Many thanks Ibis... More 

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