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Ibis Styles London Excel

272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
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Ibis Styles London Excel
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Ibis Styles London Excel
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762 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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Luxembourg City, Luxembourg
Level Contributor
99 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We had booked 12 rooms for 5 nights at a rate of 210€ per night and room. The rooms are very small. The bathrooms are small at a degree that nobody fitted in the shower. The rooms are extremely noisy as well. I changed mine to get one with an AC, to notice then the AC was not working. Breakfast... More 

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Giles We're sorry despite our afforts to look after you and assist you during your stay that our hotel wasn't to your liking. As explained to you, our rates do rise inline with demand but your rates were already reduced as as you were part of a large group. Our hotel does not advertise itself as being air-conditioned and... More 

Swansea County, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A nice little hotel with onsite parking, rooms are very basic and bathrooms small, but what we needed just to get our heads down after visiting the O2 for a concert. A short walk past excel exhibition hall and you can take the cable car over to the O2 or a couple of stops by train and tube. Would stay... More 

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thank you for the lovely review and we're pelased you enjoyed your stay. We do hope to see you again soon. Regads Ibis Styles London ExCel More 

Somerton, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

We had a lovely stay at this hotel whilst in London for a couple of days. It was perfectly placed for the O2 Arena. A quick journey on the Docklands Light Railway and then a short walk led us to the Emirates Gondola over the Thames! Brilliant ride. The hotel was excellent. Clean room with excellent facilities. Lovely friendly staff... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Phillip Thank you for the lovely review and we appreciate the feedback on the hotel. With this lovely weather, the ideal option is to take the Emirates Air Line (cable car) to the O2 which is only a 10 minute walk from the hotel. Meantime, keep your eyes peeled on our own site for the best deals and we... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

The room was lovely! Clean and cosy, comfortable bed and soft linen. I had no issues regarding noise levels in my room at the rear of the hotel, if that is a worry of yours with regards to the construction work nearby. My main aim for this review is to praise the staff members, one in particular. I had spotted... More 

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Thank you for the lovely review and Zafar's line Manager will forward this and thank him. Zafar works hard and its very much appreciated that you have taken the time to let us all know about this nice experience. Do let us know about a future stay and we look forrward to being of service again. Ibis Styles London ExCel More 

Birmingham, United Kingdom
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had a wonderful stay here overnight when we were visiting the O2 arena. The arena isn't far we had a short walk to the cable cars which took us straight there. Rooms were clean and lovely. Breakfast included which was clean and nice. Lots of option and the staff very friendly. Easy to get to. Parking around the back... More 

Was this review helpful? Yes 1
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Madam Thank you for the lovely review and we're pleased you liked the hotel. As you mentioned, we do have a great location for the O2 as well as the other attractions in London; easily reached via the DLR / Jubilee line. We do hope to see you again soon and thank you again. Regards Ibis Styles London ExCel More 

Madrid, Spain
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel only makes sense from a tight budget perspective in the canary wharf - London City Airport area. Otherwise, avoid. The construction of the new DLR station across the street from the hotel means you have to detour via back streets and alleys I wouldn't want to walk through alone at night. Scary. Regarding the room: It is a... More 

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir Thank you for the review of your stay and we're sorry the hotel wasn't to your liking. The temporary pathway is only daytime with the main pathway re-opening at 6pm daily. This is only short term and little notice was given to us. Our housekeeping and maintenance depts have been made aware of this and the black out... More 

Travelers are raving about these London hotels

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We still travelled down despite the cancelled Foo Fighters shows this weekend. We arrived early and to our surprise our room was ready; check in was very straightforward and the welcome received was excellent and very informative. Yes, there are major rail developments going on directly outside of the hotel; starting at 8am on a weekend. But is this going... More 

Was this review helpful? Yes 2
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thank you for the review of your recent stay and the lovely feedback. We do appreciate this and this has been shared with the staff, it really is very nice. Meantime, do let us know about a future stay and we look forward to welcoming you back soon. Regards Ibis Styles London ExCel More 

Belfast, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Now, where do I start? At the beginning perhaps? The hotel had been booked for us by our travel agent, as it's so close to the London City Airport, which we wanted to try as an alternative to Heathrow. We were a bit concerned about the distance from London city centre, but our concerns were quickly relieved, because we found... More 

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Charles and Beth, Blimey and thank you! The team have seen your lovely feedback and this has been printed and popped onto the staff notice board. We do have a great location, nice and easy to London City Airport but as you mention, we are 'off' the flight path and so don't get any noise from the planes. Do... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Me and my boyfriend stayed here for one night , last night and it was lovely. There's construction outside but you barely notice it until you walk out. The hotel itself is really nice and the decorations are really original.

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Madam Thank you for the review of your recent stay and we appreciate you taking the time to do this. These nice comments have been given to the staff and they do appreciate the thank you. We do look forward to welcoming you back soon. Ibis Styles London ExCel More 

Treviso
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I went here in september 2014 for a weekend attending a fair at the Excel. The hotel has a good price/quality ratio and is really next door from the Excel. The rooms are simple and quite clean. It's a good compromise if you need to stay in that part of London at a rasonable price

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Thank you for your review of your stay last year and we're pleased you liked your stay then. September is very busy this year but the best deals are to be found contacting us at the hotel and we'll always try and offer something special. Meantime, we do look forward to hopefully seeing you again this year. Regards Ibis Styles... More 

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