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Ibis Styles London Excel

272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
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Ibis Styles London Excel
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803 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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    (220)
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Copenhagen, Denmark
Level Contributor
8 reviews
6 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

If you are on a tight budget, this hotel offer good value, with free wifi and breakfast. Very friendly staff. DLR train right by your door step. Small rooms. Request room at the end of corridor, as it can get very noicy. The free breakfast is simple and cheap, so dont expect to much. Great location if you are travelling... More 

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thanks for the review and taking the time to let us know your feedback. The hotel does have a nice easy location by the DLR giving fast easy access to the sights and sounds of London. We do hope to see you again next time you're in London and thanks again. Regards Ibis Styles London ExCel More 

merseyside
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Basic hotel on the outskirts of the city and in a run down area just at the far side if the docklands. Room very basic more like a cheap and cheerful apartment you get in Benidorm than a city style hotel. Breakfast basic with little choice. There was free wifi with a code but seemed to lose it once you... More 

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir We're sorry our hotel wasn't to your liking but rust you did enjo your time in London. Our hotel is well located at ExCel Convention Centre and located on the DLR at Custom House Stop. Free wi-fi is available throughout the whole hotel and we're very happy to assit you with this during your stay. The inclusive breakfast... More 

Whitstable, United Kingdom
5 of 5 stars Reviewed 4 days ago NEW

Staff all very friendly, throughout. Very clean. Really good breakfast, well cooked, and good choice. Service good, and good facilities in the room. Would definitely come and stay again, better than travelodge.

Review collected in partnership with Galahotels.com

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thanks for the review and we appreciate you taking the time to give us your valuable feedback, We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards Ibis Styles London ExCel More 

Rotterdam, The Netherlands
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We chose this hotel based on being in the vicinity of London City Airport and the fact that it has a DLR station in front. The hotel is well-located next to DLR Custom House station. By DLR you reach London City Airport and Stratford International / Westfields Stratford within 15 minutes. Within 30 minutes you are able to be within... More 

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thank you for the review and your nice feedack. We do work hard to ensure a nice guest stay for everyone and very shortly, the works at Crossrail move furhter away from the hotel. Do let us know about a future stay and btw, our apartments are a bigger option with added space, amenities and bigger... More 

Ghent, Belgium
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Small rooms but don't need larger for 1 night. Bathroom looks like 1 from out of a caravan (all plastic) but was neat and clean and so were the rooms. Desk personnel is nice and friendly and fast. Breakfast room was noisy because of all the tourists and actually too small to accomodate all the guests. Buffet was messy, unclean... More 

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Madam Thanks for the review and we're sorry not all the hotel was to your liking. Our inclusive breakfast is freshly cooked and regularly replenished with all the cold items plaved into the refrigerated area to ensure compliance with health and safety regulations. Capacity in the breakfast room is in the region of 120 guests and when tours stay... More 

Travelers are raving about these London hotels

Petah Tiqwa, Israel
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We came to London to enjoy and rest and the Ibis hotel was the right place we choose. The room was clean and nice, the staff was very Welcoming, Especially 2 persons: Jamie&Ashwih that find £40 that I lost and returned back... It was very warm feeling. We will sure come again and we will be glad to recomend the... More 

Was this review helpful? Yes 3
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear sir / Madam Thank you for the positive review and the guys in the breakfast room really apprecate your kind words. We're here to help and glad the crew were able to assist you. Meantime, we hope to see you again and many thanks Ibis Styles London ExCel More 

Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Had a little trouble finding the right Ibis but once that was sorted we were fine. A lovely little twin room and a compact bathroom. The shower was like showering in a tube, it was odd. We stayed one night and had breakfast included. There wasn't a vast selection of hot food but it was free and filled us nicely.... More 

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Madam Thanks for the nice review and we're pleased you liked the hotel. The staff are always happy to help and we do appreciate the nice feedback. We do hope to see you again. Regards Ibis Styles london ExCel More 

Nova Gorica, Slovenia
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel is great for those planning a visit to the O2. Even Greenwich is easily accessed since the hotel is located near the DLR station. When I was there in November, the DLR station was being renovated so to get to and from the station, I had to find my way through a labyrinth, but for one day it... More 

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thanks for the review and we're pleased you liked the hotel and what we have to offer. We're nice and handy for the sights and sounds of London and the cable car/tube makes Greenwich and the O2 just a short ride away. We do hope to see you again soon. Ibis Styles London ExCel More 

Lowestoft, England, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here this Sunday evening, for a show in the west end. Its location is right opposite the DLR custom house station, we were only 30 minutes (via the train) from the theatre. Parking at the hotel was very handy, £12 for 24 hours. The hotel is new and clean inside, as was our room we were on the top... More 

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Russell Thank you for the review and your valuable feedack. Its nice and easy to get to the O2 from the hotel via the Cable Car or DLR / Tube, so next timne theres a show on you like the look of, bear us in mind for your accommodation. Meantime, many thanks and catch you soon. Regards Ibis Styles... More 

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