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Ibis Styles London Excel

272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
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Ibis Styles London Excel
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806 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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1 review
4 of 5 stars Reviewed today NEW

I thought the hotel management did a really excellent job managing the requirements of a hotel full of cyclists for the Prudential 100 plus pro teams.The staff were friendly and efficient especially dealing with the number of bikes going up and down to the rooms/storage areas.In addition,breakfast was served at 0600 and was fully ready and extensive BEFORE 0600 which... More 

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Swindon, United Kingdom
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed yesterday NEW

Nice hotel ....we arrived late for a show at the 02 had to dump bags and run ...helpful staff took bags to our room gave us advice on quickest way to get to the show ..room was great value bathroom bit small as they all are these days Great breakfast plenty to choose from Top tips the pub adjoining the... More 

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Southwold, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

This stay was the last day of our European holiday and was an overnight after arriving late by Eurostar. Difficult to find - it really is on the backside of Excel but good value for money. I have stayed at many IBIS over the years. In fact if I have to go for a budget hotel, in a city I... More 

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Copenhagen, Denmark
Level Contributor
8 reviews
6 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

If you are on a tight budget, this hotel offer good value, with free wifi and breakfast. Very friendly staff. DLR train right by your door step. Small rooms. Request room at the end of corridor, as it can get very noicy. The free breakfast is simple and cheap, so dont expect to much. Great location if you are travelling... More 

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thanks for the review and taking the time to let us know your feedback. The hotel does have a nice easy location by the DLR giving fast easy access to the sights and sounds of London. We do hope to see you again next time you're in London and thanks again. Regards Ibis Styles London ExCel More 

merseyside
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Basic hotel on the outskirts of the city and in a run down area just at the far side if the docklands. Room very basic more like a cheap and cheerful apartment you get in Benidorm than a city style hotel. Breakfast basic with little choice. There was free wifi with a code but seemed to lose it once you... More 

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir We're sorry our hotel wasn't to your liking but rust you did enjo your time in London. Our hotel is well located at ExCel Convention Centre and located on the DLR at Custom House Stop. Free wi-fi is available throughout the whole hotel and we're very happy to assit you with this during your stay. The inclusive breakfast... More 

Whitstable, United Kingdom
5 of 5 stars Reviewed 1 week ago

Staff all very friendly, throughout. Very clean. Really good breakfast, well cooked, and good choice. Service good, and good facilities in the room. Would definitely come and stay again, better than travelodge.

Review collected in partnership with Galahotels.com

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thanks for the review and we appreciate you taking the time to give us your valuable feedback, We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards Ibis Styles London ExCel More 

Rotterdam, The Netherlands
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose this hotel based on being in the vicinity of London City Airport and the fact that it has a DLR station in front. The hotel is well-located next to DLR Custom House station. By DLR you reach London City Airport and Stratford International / Westfields Stratford within 15 minutes. Within 30 minutes you are able to be within... More 

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thank you for the review and your nice feedack. We do work hard to ensure a nice guest stay for everyone and very shortly, the works at Crossrail move furhter away from the hotel. Do let us know about a future stay and btw, our apartments are a bigger option with added space, amenities and bigger... More 

Ghent, Belgium
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 1 week ago

Small rooms but don't need larger for 1 night. Bathroom looks like 1 from out of a caravan (all plastic) but was neat and clean and so were the rooms. Desk personnel is nice and friendly and fast. Breakfast room was noisy because of all the tourists and actually too small to accomodate all the guests. Buffet was messy, unclean... More 

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Madam Thanks for the review and we're sorry not all the hotel was to your liking. Our inclusive breakfast is freshly cooked and regularly replenished with all the cold items plaved into the refrigerated area to ensure compliance with health and safety regulations. Capacity in the breakfast room is in the region of 120 guests and when tours stay... More 

Travelers are raving about these London hotels

Petah Tiqwa, Israel
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We came to London to enjoy and rest and the Ibis hotel was the right place we choose. The room was clean and nice, the staff was very Welcoming, Especially 2 persons: Jamie&Ashwih that find £40 that I lost and returned back... It was very warm feeling. We will sure come again and we will be glad to recomend the... More 

Was this review helpful? Yes 3
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear sir / Madam Thank you for the positive review and the guys in the breakfast room really apprecate your kind words. We're here to help and glad the crew were able to assist you. Meantime, we hope to see you again and many thanks Ibis Styles London ExCel More 

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