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Ibis Styles London Excel

3.0 of 5 272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
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Ibis Styles London Excel
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Ibis Styles London Excel
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663 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Birmingham
Top Contributor
53 reviews 53 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed yesterday NEW

Unusual experience with pod shower, electric wall heater plus air con unit. Lots of us stayed here for Excel. Pub food was bad, poor quality, lacking care and freshness. Whilst restaurant much better. Rooms OK. Prices reflect London. Try to book a room not facing Excel, as there are trains, planes and automobiles making lots of noise. However, the very... More 

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Sutton Coldfield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

booked by my company, room was a twin clean but small pod bathroom and the fan did not turn off and ran all night, I had a meal in the restaurant and the service and food was good, overall you are getting what you are paying for.

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Mark Thank you for the review of your recent stay and we appreaciate you taking the time to do this. Our location at ExCel is ideal for attending the shows and we do offer a very competitively priced stay for our guests with the free Wi-Fi and breakfast. We've taken note of the bathroom fan and our maintenance engineer... More 

Lisboa
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 days ago NEW

The Reception: Not very nice, looks dirty as the staff not very tidy and clean The Room: Very small, Very cold, Air conditioned doesn’t have heat, only ventilator, Heater only works sometimes. Bathroom: seems an airplane toilet, the shower has a very limited flow of water. The surroundings: In front of the hotel something that looks like a train station... More 

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir With regards to your feedback on our hotel, we're sorry we failed to meet your expectations on this occasion and apologise the hotel related issues. Our hotel is fully compliant with the Ibis brand and this does include our bathrooms at the hotel and the 2 heaters in your room. Both have been checked and we're always happy... More 

Devon
Top Contributor
82 reviews 82 reviews
27 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Ideally situated for an Excel visit and the cost of stay was less than some , but not great value for money . The room was ok , though we did want a double bed . The shower/toilet was rather small and noisy at night due to drainage noises from other rooms above . I did like the parking at... More 

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thanks for the review and we do appreciate your valuable feedback on your stay with us. The hotel does have a variety of rooms and bathrooms, we always happy to assist at the time with alternatives if it isn't quite to your liking and apologise for this. The breakfast team appreciate the compliments, they do always... More 

Suffolk, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Thats all , pity walls (407) are dirty, electric fire bashed and dented, worktop/desk? so close to bed you cant sit down,breakfast ok sausages not so good, carpet in corner next to extra seating stairs was filthy , staff must be blind not to see it,staff serm ok

Was this review helpful? Yes 1
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir Thank you for the review and we're sorry the hotel failed to meet you expectations and apologise for this. This isn't our usual high standards and we have already taken action to deal with this and ansure theres no repeat of this. We do look forward to welcoming you back and assure you of our best intentions at... More 

Pretoria, South Africa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel conveniently located next to DLR underground station. Good value for money, with nice buffet breakfast included. Bathroom is tiny, almost like cruise ship bathroom. Staff was friendly. Bar, pub and restaurant on premises as well.

Was this review helpful? Yes 1
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear SIr / Madam Thank you for the review of your stay and we're pleased you enjoyed the hotel. Do let us know about a future stay next time you're here and we look forward to welcoming you back. Regards Ibis Styles London ExCel More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was our third stop at this hotel. It's a very reasonable priced hotel with excellent links to London and the nearby Westfield shopping centre. Room was clean and a good base,although the shower was a bit small! Pleasant welcome at check it which made a change from some hotels! Can get busy at breakfast if there is any exhibitions... More 

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Gareth Thank you for the review and we're pleased you enjoyed the hotel and the great value / location we offer. Do let us know about a future stay and we look forward to welcoming you back soon. Regards Ibis Styles London ExCel More 

Tasmania, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff very friendly and helpful. Hotel right outside DLR station need to change onto underground to get to city but overall good location. Breakfast buffet good value for money. Rooms clean with good tv and kettle but unfortunate very bad smell came from small bathroom. Wifi good connection. Laundrette and take away shops nearby for budget food.

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam Thanks for the great review of the hotel and your valuable feedback on your recent stay. We're on the case re the bathroom and is now resolved, please accept our apologise for this. Wehope you had a nice trip and we look forward to welcoming you back next time you're over. Regards Ibis Styles London ExCel More 

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Additional Information about Ibis Styles London Excel

Address: 272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Styles London Excel 3*
Number of rooms: 305
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Also Known As:
Custom Hotel London
Custom House Hotel London
Ibis Styles London Excel England

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