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Ibis Styles London Excel

3.0 of 5 272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
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Ibis Styles London Excel
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Ibis Styles London Excel
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638 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brussels, Belgium
1 review
5 of 5 stars Reviewed 4 days ago NEW

For those traveling to London from abroad for a concert in the O2, this hotel is a good deal. Close to the arena, very close to public transport, and therefor the centre of the city too, and excellent comfy beds.

Review collected in partnership with Accorhotels.com

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Birmingham, United Kingdom
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

Stayed during boatshow and liked the warm welcome, nice reasonable room and a bit smallish but ok for Excel and what I needed to do. DONT EAT AT THE HOTEL. Made the mistake of taking the receptionists advice and went to the pub for dinner and take advantage of the residents discount offer. What a mistake. Dirty, cold and unwelcoming.... More 

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Bob Thank you for the review and we're pleased you liked the hotel but that our catering options at the hotel failed to meet our usual standards. We are investigating this as a matter of urgency as this is not the usual level of service that we offer our guests and assure you this is being taken very seriously.... More 

lancashire
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Unfortunately I had to stay here for two nights last week 18th 19th January whilst working at the boat show, The first night there were a party of teenagers running up and down the corridor shouting slamming doors at 12.45 am, I rang reception twice no reply eventually I dealt with them myself, on the second night at 11.45 I... More 

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Steve We're so sorry our hotel failed to meet your expectations and sincerely apologise for this. This is not the usual level of service that our hotel offers and we are currently investigating to ensure that this does not occur again. We do of course value your feedback and always appreciate that our guests have a choice and therefore... More 

Warsaw, Poland
Top Contributor
361 reviews 361 reviews
69 hotel reviews
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We spent 3 nights in room no 437. We were initially given room 417 but it had unbearably bad odour from the toilet and asked the reception staff for a change of the room. It took half an hour but finally we received the keys to the mentioned room. As we saw both rooms, I can say that your general... More 

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir Thanks for the review and we're glad we were able to assist with a room change and apologise for the problems you encountered. Its always easirer to deal with something at the time and get it right for you. We're pleased you liked the breakfast and the hotel, we hope to see you again. Regards Ibis Styles London... More 

Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel is in a good location, 3 minutes walk from Custom House for Excel DLR undeground station. The breakfast was quite nice, many choices both cold and hot. The staff are very friendly and helpful. We enjoyed our 6-day stay in general, it is nice that the breakfast and wifi is included in the price. Alhtough it does not... More 

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir Thank you for the review and really glad you liked the hotel and what we offer. The nearby cross rail site can only operate day times when most guests like you are at a show or out exploring London and we're also double glazed! Our staff are always keen to look after our guests and our pub was... More 

Harrogate, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

You know it's not going to be cheap in London and it wasn't, but having said that the hotel was bang outside the boat show and at only 12 quid for 24 hour parking we thought that was good. Anyway, the staff were brilliant and friendly the rooms were clean not fancy but did the job perfect. I have to... More 

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IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Pete Thank you for the glowing feedback and the team are very appreciative of your comments. Our location makes shows at ExCel very easy as well as the option to walk to the cable car and get a birds eye view of London. We hope to see you again and many thanks Ibis Styles London ExCel More 

Sao Paulo, Brazil
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

A bit far from the center but very close to the public transport system (DLR station steps away). Very good breakfast. Nice price for a London stay. And again..... I hate these limitations to minimum texts sizes for reviews.... Do one needs to be prolix to give ones message???

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Andre Thank you for the positive review and appreciate you taking the time to give us your feedback. We do look forward to seeing you again, just check our own site for the best deals. Regards Ibis Styles London ExCel More 

Sydney, Australia
Contributor
19 reviews 19 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I chose this hotel because of it's cheap price and the website made you believe it was in Canary Wharf, which is not correct. You have to catch multiple trains to get there and is over half an hour from the city centre. There is a lot of construction surrounding the hotel and at the station opposite, so it is... More 

Was this review helpful? Yes 1
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sir / Madam, Thank you for the review of our hotel and your concerns with our location. The hotel is located at Custom House by the ExCel Convention Centre and we do not advertise being at Canary Wharf, although this is only a 15 minute DLR / Tube from the hotel. Our location does give fast easy access into... More 

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Additional Information about Ibis Styles London Excel

Address: 272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Styles London Excel 3*
Number of rooms: 305
Reservation Options:
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Also Known As:
Custom Hotel London
Custom House Hotel London
Ibis Styles London Excel England

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