Booked the hotel last minute due to missing a flight connection. To suggest that the higher priced rooms are "superior" is a bit of a mis-sell. They are in fact small and basic. The bathroom had a distinct odour of damp, confirmed by the warped floor covering and the flush system was missing the push button. Yet again, describing the... More

Ive stayed at this hotel twice now each time for just 1 night as its close to the o2 its clean and comfortable and I was very happy with it and it has air con which was handy as it was a hot evening, if you want somewhere to stay for a few nights whilst visiting London I would defo... More

Not the worst hotel I have ever stayed at but it runs a close second. Asked for double bed on booking but got a room with single beds....one placed against the hanging wardrobe so unable to hang suits or anything!!! Room so small one could hardly walk past the bottom of the bed. Bathroom so small it would only accommodate... More

I stayed one night for "The Business Show 2012" in ExCel. So I start off looks nice at the start then I tripped up the step to get in to the caravan style bathroom, literally caravan style. Very small and a disgusting green sink which is like King Kong sneezed. I then proceeded to get in to the shower, temperature?... More

we had two rooms here for london marathon, and 12 people for dinner - the food order was dreadful most of it was cold - none of it served up together, when food was returned due to being cold it came back in the same state. i left a pillow behind, and they told me not there, i asked them... More

we enjoyed a saturday night at the hotel on cup final day, ( shame about the result ) the hotel itself is very clean and the continental breakfast was sound (£3 to upgrade to a cooked breakfast), the train ride from the hotel to westminster took around 15 minutes and was no trouble what so ever, the price we paid... More

The perfect stay when you fly into London via City Airport. The Custom House is situated directly opposite the DLR and Excel Exhibition Centre. Clean rooms, good breakfast and a pub to watch football matches!

The hotel is directly opposite Star Lane DLR station, which means that you are not spending an eternity trying to find it. The hotel is very clean and tidy and is well suited to those visiting the Excel/O2 arena. It is perfect if you are looking somewhere that is affordable and not requiring all of the "extra" leisure facilities, etc.... More

I have stayed here several times now, and absolutley cant fault the hotel. Its perfect for the O2 and not too far from the centre of London. The staff are very polite, the rooms clean and tidy with all the mod cons. The price is superb for what you get. The only thing I would suggest is that if you... More