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Custom House Hotel

3.0 of 5
272-283 Victoria Dock Road, London E16 3BY, England
Hotel amenities
Ranked #498 of 1,067 hotels in London
3.5 of 5 stars 493 Reviews
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493 reviews from our community

What travelers say about this hotel
  • DLR station(11)
  • Staff were friendly(8)
  • Superior room(8)
  • Continental breakfast(8)
  • Very clean(6)
  • Good value(6)
  • Chinese restaurant(6)
  • Full english(4)
  • Docklands Light railway(3)
Traveler rating
    59
    202
    113
    62
    57
Only show reviews for Family (32) | Couples (123) | Business (77)
Date Rating
Gingerfish46
Reviewer
5 reviews
1 helpful vote
4 of 5 stars Reviewed February 5, 2012 NEW

We stayed here for 3 nights as I was working at the Excel. We booked on line and paid £120. The rooms are clean, warm and comfortable. It is just a short 3 minute walk to the venue. We ate in the cafe on the first evening. The food was delicious and very reasonably priced. The bathroom is on the... More

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Vicky C
St Helens, United Kingdom
1 review
3 helpful votes
4 of 5 stars Reviewed January 29, 2012
3
people found this review helpful

I was worried after reading some of the reviews on here but having just spent the weekend here I felt that I needed to put a review on here to recommend it.... It is across the road from the DLR so you can be wherever you need to be in London very quickly (especially handy for the O2). The rooms... More

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Alexx84
Prague
Contributor
13 reviews
6 helpful votes
4 of 5 stars Reviewed January 22, 2012

Rooms are rather small but can be worse, for two people with not many luggage is adequate. Bathroom is plastic composite, small, but clean, not that bad as described in other reviews. TV was OK, quite adequate size for the room with nice selection of channels for free. Continental breakfast (tea, cofee, hot chocolate, 3 juices, croisants, little baguettes and... More

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Daveengl
London
Contributor
12 reviews
7 helpful votes
4 of 5 stars Reviewed January 20, 2012

If your looking for somewhere cheap in London which is clean and has good transport options , this is perfect . I'd stay there again . . Watch out for the breakfast police though, they will throw you out if you even think about taking some cooked breakfast without paying the upgrade fee. More

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diannenewman
Edinburgh, Scotland
Senior Reviewer
8 reviews
19 helpful votes
4 of 5 stars Reviewed January 18, 2012

Perfect for better. Much better quality than what you get in central London. Great service. Would definitely use again More

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johnofnorfolk
johnofnorfolk
Reviewer
5 reviews
1 helpful vote
4 of 5 stars Reviewed January 2, 2012
1
person found this review helpful

Room was fine and bed ok. Got the room for a good price and was used so we could see the new year in London. Staff was friendly and good full english breakfast to set you up for the day. DLR is across the road so getting in to London is not a problem. More

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Graham E
Norwich, United Kingdom
Reviewer
4 reviews
1 helpful vote
2 of 5 stars Reviewed January 1, 2012

Our superior twin was possibly the smallest hotel room I've ever slept in. Shower / toilet is some sort of tiny pre-fabricated plastic module with a touring caravan size shower cubicle. TV didn't work, door lock wouldn't lock. Clean beds were reasonably comfortable. Booked on line, no problems on arrival and very speedy check in procedures. Stored our baggage securely... More

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4 of 5 stars Reviewed January 1, 2012

This is a modern and fairly comfortable hotel in the heart of London Docklands, right next to the Docklands Light Railway and across the road from Excell. For an overnight stay on my own during a business trip I couldn't complain. Staff were friendly, the room was clean, food in the adjoining pub is well priced and tastes good and... More

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Robert W
Oud-Beijerland
Reviewer
3 reviews
2 helpful votes
1 of 5 stars Reviewed December 29, 2011

We booked a (sub-)standard room for 50 Pst p/night, No value for money! Very small room for 2 persons. The mattresses were the worst i ever slept on ( suggestion to owner: Go the Ikea , buy the cheapest mattress, cannot be worse than yours ) . Noise of a generator and a loud singing Indian woman kept us awake.... More

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Beccababydoll
West Yorkshire
Reviewer
4 reviews
6 helpful votes
4 of 5 stars Reviewed December 29, 2011

We stayed here as it was the cheapest one we could find near the O2, and we weren't disappointed. The room was clean and the bed very comfy, needed after a long night! The breakfast was great, a help your self buffet, we opted for the full English. The DLR station is literally just across the road and the service... More

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Custom House Hotel Also Known As

  • Custom Hotel London
  • Custom Hotel
  • Custom House Hotel London
Address: 272-283 Victoria Dock Road, London E16 3BY, England

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