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Point West Apartments by Crown Lawn

4.0 of 5 116 Cromwell Road, London SW7 4XB, England
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Point West Apartments by Crown Lawn
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Point West Apartments by Crown Lawn
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71 reviews from our community

Traveler rating
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    11
    7
    14
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41
14
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I traveled here with my girlfriend and her family (6 of us altogether). On arrival there was a bit of confusion as i booked with booking.com and we was all looking for a place called My Apartments not knowing the place is actually called Point West. It does not state anywhere whilst booking that the place is called Point West... More 

Was this review helpful? Yes
PW1_London, General Manager at Point West Apartments by Crown Lawn, responded to this review

Dear Sir/Madam, Thanks very much for this review, however, according to our records, the reservation was not made through our company Crownlawn but through another provider. Please contact your provider so the review can be submitted for the right company. Best Regards, Crownlawn Apartments More 

Sydney, Australia
1 review
5 of 5 stars Reviewed September 23, 2014

Our family of 5 stayed in a 2-bedroom apartment in July this year. This was our third stay since 2004 (each stay in a different apartment within the block). Service had improved hugely with a dedicated 24 hour phone number for housekeeping. As with the other apartments we'd stayed in, this one was extremely spacious, in good condition, and we... More 

Was this review helpful? Yes
PW1_London, Manager at Point West Apartments by Crown Lawn, responded to this review

Dear Jeanlola, Thanks very much for your feedback which is highly appreciated. We are delighted to hear that you had a pleasant stay at our apartments and that your stay was satisfactory. It is through feedback like yours that we are able to improve our services constantly on behalf of our guests. We are looking forward to welcoming you in... More 

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 17, 2014

Point West is in a very good location to visit and travel in London, but compared to other serviced apartments it's not really up to standard We are in a 2 bedroom apartment, which is quite large with good closet space, but after being here for seven days had to request that the apartment was serviced (told that happens on... More 

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PW1_London, General Manager at Point West Apartments by Crown Lawn, responded to this review

Dear Guest, Thanks very much for your feedback. We are sorry to hear that your stay was not up to your expectations. We always try to accommodate our guest in the best possible accommodation to make sure that the stay is as comfortable as possible even if this means to upgrade to a different apartment which we are always happy... More 

Bangkok
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed July 30, 2014

Despite having paid the deposit for well over 4 months in advance, we were told 3 days before our arrival date that the Point West apartment that we booked was no longer available and we simply had to move to an apartment in Mayfair instead. It was either take it or leave it. With only limited time available before our... More 

Was this review helpful? Yes 1
Angela W, Manager at Point West Apartments by Crown Lawn, responded to this review

Dear Client, Thank you for your review and we were also disappointed that we had to re allocate you to our sister property in Mayfair. However as per our terms and conditions we do state that if we cannot accommodate a guest for any reason we will offer you an upgrade which as you can appreciate the area of Mayfair... More 

Singapore
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 17, 2014 via mobile

Our family of four stayed there for a week in the summer. The good Location - Very close to two tube stations and right next to the supermarket, Sainsbury. Apartment size - We had a two bedroom apartment with one bed and bath on the lower level and another bed, bath, kitchen and living area on the upper level. There... More 

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Angela W, Manager at Point West Apartments by Crown Lawn, responded to this review

Thank you so much for your review, we're delighted that you enjoyed your stay. Housekeeping is provided on a weekly basis as per our terms and conditions however we will certainly look at the housekeeping service provided prior to your stay. More 

Perth, Western Australia
Top Contributor
109 reviews 109 reviews
21 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed July 16, 2014

We stayed a week on the seventh floor and had mixed feelings about the apartment. First the good points: * Very spacious for London, the bedrooms are not huge, and the second bedroom's wardrobe is taken up with the hot water tank, however the lounge, dining and kitchen areas are very large and roomy. Perfect for a family of four... More 

Was this review helpful? Yes
Angela W, Manager at Point West Apartments by Crown Lawn, responded to this review

Dear Client, Thank you so much for your feedback. More 

Tokyo, Japan
1 review
4 of 5 stars Reviewed June 5, 2014

My husband and I stayed at Point West Apartment Hotel during 21 May to 2 June 2014. Last May, we stayed there and we really enjoyed. So we booked again this year. Room is nice and clean, location is the best, many transport access, and 3 local supermarkets (Sainsbury's is just next door, Waitorose is just next to tube station,... More 

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Angela W, Manager at Point West Apartments by Crown Lawn, responded to this review

Dear Client, Thank you for your feedback, we 're delighted that you enjoy your stay we will take your points into consideration. More 

Southampton, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 14, 2014

Stayed in a very comfortable 2 bedroom apartment. Husband was doing the London Marathon so we booked for 3 nights. Apartment was very spacious and well equipped. Very close to the underground and Sainsburys right outside. We had no issues with the reception staff. We also called 20 mins before we arrived and Phillipe greeted us with our keys. Very... More 

Was this review helpful? Yes 1
Angela W, Manager at Point West Apartments by Crown Lawn, responded to this review

Dear Guest, Thank you for your feedback on your stay with us at Point West. We're delighted that you enjoyed your time. More 

Senior Contributor
26 reviews 26 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 14, 2014 via mobile

I had the pleasure of staying here and i must say that, for those of us that are self sufficient, there is no issue with whether the front desk staff are helpful or not. The apartment is HUGE, i mean really roomy, the kitchen is very well equipped and the bedroom is spacious and comfortable. Gloucester Road tube station is... More 

Was this review helpful? Yes
Angela W, Manager at Point West Apartments by Crown Lawn, responded to this review

Thanks so much for your feedback, we're happy that you enjoyed your stay with us. More 

Hong Kong, China
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 15, 2014

The worst experience I had ever!!! I stayed there with my boyfriend and a friend in two bedrooms apartment. One day, my boyfriend went out first for work, so I went out afterwards. I left the room keys in the reception and tell the receptionist that is for my bf (of cos, I mentioned his name) in case he come... More 

Was this review helpful? Yes 7
Angela W, Manager at Point West Apartments by Crown Lawn, responded to this review

Dear client, Thank you for your feedback for your stay with us in January. As advised in your check in instructions that includes all of our contact numbers the main reception staff in the building are not employed by Crown Lawn and any assistance will not be given. A key handed in at reception will simply be handed back to... More 

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Additional Information about Point West Apartments by Crown Lawn

Address: 116 Cromwell Road, London SW7 4XB, England
Phone Number:
Location: United Kingdom > England > London > Kensington and Hyde Park
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Point West Apartments by Crown Lawn 4*
Number of rooms: 40
Reservation Options:
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Also Known As:
Point West Apartments By Crown Lawn Hotel London
Point West Apartments By Crown Lawn London, England

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With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.