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Point West Apartments by Crown Lawn

Hotel website
116 Cromwell Road, London SW7 4XB, England
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Point West Apartments by Crown Lawn
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75 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Danville, Virginia
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at Point West on Cromwell road in SW7 annually for about the past 10 years. It is a high rise apartment complex located very close to a tube station, Gloucester road and Bus #74 stops right in front. There is a wonderful, large Sainsbury in the first level which will meet all your grocery needs and a... More 

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Kuala Lumpur
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 22, 2015

I was with my family, two adults and two kids in a two bedroom apartment. The location was fantastic. Sainsburys was just right beside the apartment. Gloucester Road tube station was a few minutes' walk away. The apartment was clean and a good size, we were there for more than a week and the housekeeping came once to clean our... More 

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PW1_London, General Manager at Point West Apartments by Crown Lawn, responded to this review

Dear Sir/Madam, Thanks very much for your feedback which is highly appreciated. We are glad to hear that your stay was satisfactory and that the accommodation and service provided met your expectations. We are looking forward to welcoming you in the near future. More 

Greenville, SC
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 14, 2015

We rented multiple units for a large family trip. It was perfectly appointed for my family. It was convenient to the Tube station and in a nice area that felt safe. There is a grocery store next door as well. It is Europe, so the kitchen and bathrooms were small but we had laundry (a combo washer and dryer that... More 

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PW1_London, Guest Relations Manager at Point West Apartments by Crown Lawn, responded to this review

Dear Guest, Thank you so much for your feedback on your recent stay with us. We are delighted that you enjoyed your stay and very much look forward to welcoming you again in the future. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 28, 2015

Such fantastic staff here expect Rebeca who was my point of contact. She went out of her way to insure our stay was wonderful and it has been great! Perfect rooms with views of the London sky line. Very clean apartment. Great beds. Location is perfect with everything you need close by. This is our fourth time here and will... More 

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PW1_London, Guest Relations Manager at Point West Apartments by Crown Lawn, responded to this review

Dear Paul, Thanks very much for your review in regards to your latest stay at our apartments. We are glad to hear that you had a pleasant stay and that your accommodation meet your expectations. Our team will always aim to improve and make sure that our guests can have the best possible experience while staying at our apartments. We... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 9, 2014

I traveled here with my girlfriend and her family (6 of us altogether). On arrival there was a bit of confusion as i booked with booking.com and we was all looking for a place called My Apartments not knowing the place is actually called Point West. It does not state anywhere whilst booking that the place is called Point West... More 

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PW1_London, General Manager at Point West Apartments by Crown Lawn, responded to this review

Dear Sir/Madam, Thanks very much for this review, however, according to our records, the reservation was not made through our company Crownlawn but through another provider. Please contact your provider so the review can be submitted for the right company. Best Regards, Crownlawn Apartments More 

Sydney, Australia
1 review
5 of 5 stars Reviewed September 23, 2014

Our family of 5 stayed in a 2-bedroom apartment in July this year. This was our third stay since 2004 (each stay in a different apartment within the block). Service had improved hugely with a dedicated 24 hour phone number for housekeeping. As with the other apartments we'd stayed in, this one was extremely spacious, in good condition, and we... More 

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PW1_London, Manager at Point West Apartments by Crown Lawn, responded to this review

Dear Jeanlola, Thanks very much for your feedback which is highly appreciated. We are delighted to hear that you had a pleasant stay at our apartments and that your stay was satisfactory. It is through feedback like yours that we are able to improve our services constantly on behalf of our guests. We are looking forward to welcoming you in... More 

Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 17, 2014

Point West is in a very good location to visit and travel in London, but compared to other serviced apartments it's not really up to standard We are in a 2 bedroom apartment, which is quite large with good closet space, but after being here for seven days had to request that the apartment was serviced (told that happens on... More 

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PW1_London, General Manager at Point West Apartments by Crown Lawn, responded to this review

Dear Guest, Thanks very much for your feedback. We are sorry to hear that your stay was not up to your expectations. We always try to accommodate our guest in the best possible accommodation to make sure that the stay is as comfortable as possible even if this means to upgrade to a different apartment which we are always happy... More 

Bangkok
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed July 30, 2014

Despite having paid the deposit for well over 4 months in advance, we were told 3 days before our arrival date that the Point West apartment that we booked was no longer available and we simply had to move to an apartment in Mayfair instead. It was either take it or leave it. With only limited time available before our... More 

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Angela W, Manager at Point West Apartments by Crown Lawn, responded to this review

Dear Client, Thank you for your review and we were also disappointed that we had to re allocate you to our sister property in Mayfair. However as per our terms and conditions we do state that if we cannot accommodate a guest for any reason we will offer you an upgrade which as you can appreciate the area of Mayfair... More 

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Singapore
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 17, 2014 via mobile

Our family of four stayed there for a week in the summer. The good Location - Very close to two tube stations and right next to the supermarket, Sainsbury. Apartment size - We had a two bedroom apartment with one bed and bath on the lower level and another bed, bath, kitchen and living area on the upper level. There... More 

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Angela W, Manager at Point West Apartments by Crown Lawn, responded to this review

Thank you so much for your review, we're delighted that you enjoyed your stay. Housekeeping is provided on a weekly basis as per our terms and conditions however we will certainly look at the housekeeping service provided prior to your stay. More 

Perth, Western Australia
Level Contributor
139 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed July 16, 2014

We stayed a week on the seventh floor and had mixed feelings about the apartment. First the good points: * Very spacious for London, the bedrooms are not huge, and the second bedroom's wardrobe is taken up with the hot water tank, however the lounge, dining and kitchen areas are very large and roomy. Perfect for a family of four... More 

Was this review helpful? Yes
Angela W, Manager at Point West Apartments by Crown Lawn, responded to this review

Dear Client, Thank you so much for your feedback. More 

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Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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