I booked this hotel as a 'treat' for my daughter and her partner. It was part of a theatre package with 'superbreaks' comprising of hotel stay and a show (Les Miserables). I have now discovered that they could not bring themselves to stay at the hotel because it was so dirty and a request for someone to clean the room... more

Our trip was booked as part of my son's 21st birthday theatre treat to see Dirty Dancing and we where allocated this hotel? Prior to going we checked the reviews on here and after reading them, we where apprehensive about a stay at the "Lily Towers". On our approach to the hotel, it gave the appearance of a hostel and... more

Ignore what others say, if your looking for a cheap hotel then lily is the place! I found the staff lovley, full english breakfast, clean bedrooms and my room was at the side of the hotel and it was very quiet. Perfect location, people who moan about this hotel must be looking for first star treatment but seem to forget... more

We found this hotel through the internet and as it was resonably priced decided to go for it. Lily Hotel or Li - ho-el as was written on the side of the building was very poor standard throughout. The walls were flaking off paint, the rather odd lifts could fit only 3 people at a push, and there was an... more

I just arrived back from a weekend of hell! Never in my wildest dreams did I think that hotels like this still existed. Booked the room for a weeked away with my sister. Booked in and told where the room was.....When we got into it , there was no room.....The window was cracked from top to bottom, the *net* curtain,... more

Booked a double room,got two single beds.No water frm the shower for all 3 nights,explanation being "thats normal when the hotel is full".Grubby rooms,t.v and radio didn't work,breakfast poor and staff completely uninterested in helping in any way. more

stayed here for on night and that was one night too many.Very convinent location for travelling to london but unfortunately it is a dump!!! We arrived at 4pm so our room should have been ready but oh no. The beds had been made but the bed linen had not been changed. The previous occupants had even left there medication! The... more

This hotel is in a very good location and has a small car park (£12 per day), it is ideal for visiting Earls court and Kensington is well within walking distance if you are visiting the museums. Unfortunately our room was pretty grubby and not well maintained although the bedding and towels were clean enough. There was a queue for... more

I was absolutely disgusted with this hotel!! I booked a double room for me and my partner but on arrival we were given a twin room, and they would not honour the discount that we received when booking on-line! OK so it was only £70 which is probably cheap for London but still I at least expect a clean room!!... more