What's worse than smell room, dirty linen, blocked toilet, etc...... To me that is when you book the room and deposit taken and when arrive and was told that room is not available. Booked the Westbury Hotel Kensington through HotelClub. I arrived at hotel early afternoon, the reception told me that there was no room available! I could not believe... more

I stayed there with my husband and another couple. When we opened the door to the supposedly double room the door hit the end of the bed!!, the room wasn't even big enough for a single room never mind a double! It was grubby, the curtains had burn holes in them and were filthy! The bed was lumpy and just... more

I booked this hotel for my friend and I thinking that it was close to alot of the attractions. When we got there the front desk lady tells us that our room is not readt and continues to say how there is a leak in the cealing and how we were supposed to stay in the basement room and that... more

We did not expect a no-frills hotel so we were taken aback by it. The room and shower were small. Catherine, the front desk attendant, made the stay tolerable. The hotel is perfect for on-the-go travelers and students. It is well situated and breakfast was included, which are a plus. We were able to walk to several restaurants and stores.... more

This hotel had a fantastic location - it was 2 minutes from Earl's Court Tube station and about 20 minutes away from Kensington High Street. The staff were very friendly and helpful. more

hotel was basic but adequate. reception staff always willing to help out, but some things, such as the wi-fi only works in limited areas. mixed up booking double/twin more

Three of my friends and I went to London for the 4th of July and the only reason we ended up at this hotel was due to us planning the trip late. We checked in we went down to our room (in the basement). I typically don't expect all that much from a hotel but this room costs my friends... more

We booked this hotel on hotels.com. We basically were looking for a hotel in central london.This seemed perfect and a good value for money.I feel if one is visiting the place as a tourist this is a good hotel to be in.The staff is friendly, breakfast is decent and the location is convenient to go around places.Overall a good hotel... more

Easy to access – just one block from Earls Court underground Breakfast above average for this type of hotel Clean and fresh Rooms ok – we had three beds in our room and it was Ok. Very good price. more