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All 1,073 London hotels

Holiday Inn London - Commercial Road

4.0 of 5 Hotel   |   5 Cavell Street, London E1 2BT, England (East End / East London)
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Ranked #162 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
GarfieldScotland Scotland
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345 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Scotland
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from 3 nights at this hotel. Staff were very approachable and friendly with me receiving a free room upgrade. Rooms are a good size with efficient air con and large double bed that we found very comfortable. We found the rooms and hotel to be very peaceful and there is also a small gym with treadmills and cross... More

Was this review helpful? Yes
James D, General Manager at Holiday Inn London - Commercial Road, responded to this review

Thank you for taking the time to pass on your comments following your stay with us. Im pleased to note you had a great stay and would stay again in the future. Repeat business is a great sign we are doing things right and our hard work is paying off. Thanks for the review and I look forward to welcoming... More

Bridgnorth, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for a weekend, really good value. The hotel did not feel like a holiday inn at all, the rooms and decor was of a really high standard, as were the staff. The room itself was spacious and clean with comfy beds and all the amentites we needed were there, the shower was superb. Good location for sightseeing... More

Was this review helpful? Yes
James D, General Manager at Holiday Inn London - Commercial Road, responded to this review

Dear Lancashirefamily59, thank you for your great review and recommendation. You, publicly offering us your recommendation is the best feedback we can get. Thank you and I look forward to welcoming you back soon. More

San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel after seeing reviews on TripAdvisor and Expedia for a 4 night stay in London. The staff were very nice and courteous. They also have brochures/maps of the the metro lines and places to see in the lobby. The hotel had small but clean rooms however the neighborhood was a little shady. Horrible views outside our window... More

Was this review helpful? Yes 1
James D, General Manager at Holiday Inn London - Commercial Road, responded to this review

Dear Vijaya B, Thank you for taking the time to pass on your comments following your stay with us. I was sorry to read you only found the hotel average as our aim is to ensure our guests have a great stay with us. I would like to clarify your point over breakfast, we are an international hotel chain with... More

Aalborg, Denmark
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were just staying for one night, and the room was really nice. Transport to the hotel is pretty easy with Whitechapel station nearby. One significant caveat, though, is that there was a noise that sounded like a toilet taking water or something like that. Everything else was great, but this noise was quite irritating.

Was this review helpful? Yes
James D, General Manager at Holiday Inn London - Commercial Road, responded to this review

Thank you for taking the time to feedback on your experience with us during your visit. Your feedback on the water noise is a concern and one I will have fully investigated, so thank you for bring it to my attention and please accept my apologise for any inconvenience this may have caused you. I was pleased to note that... More

Barcelona
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is an excellent hotel, with nice, comfortable rooms. Staff are efficient but they communicate poorly, as I was trying to get information on public transportation but either they did not understand me well (and made no effort for better understanding) or they gave wrong answers. Anyway, I found out by myself that bus 15 was the closest transport to... More

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James D, General Manager at Holiday Inn London - Commercial Road, responded to this review

Dear Jdemarcos, thank you for taking the time to pass on your comments following your stay with us and I was pleased to read you found the hotel comfortable and nice throughout your stay. Please accept my apologise for the inconvenience you faced through the lack of communication from the team. I will address this directly with the teams to... More

Scunthorpe, England, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just returned from a 4 night stay at this hotel. When we first arrived at shadweĺl station i was a bit shocked as it seemed rather run down . However we made our way to the hotel(very easy to find from shadweĺl station). When we arrived in reception we were greeted by very friendly staff. Check in was quick and... More

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James D, General Manager at Holiday Inn London - Commercial Road, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. I look forward to welcoming you back to the hotel soon. More

Newcastle upon Tyne, United Kingdom
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Hotel is brand new and rooms are very nice. Staff are very pleasant and efficient. There is however a problem with this hotel if you have a car. There's no parking at the hotel, limited roadside parking (and it's all pay and display) and only a small car park close by. If this was mentioned I the website I could... More

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James D, General Manager at Holiday Inn London - Commercial Road, responded to this review

Dear Andy1577, Thank you very much for taking the time to write about your comments. I am sorry you found car parking an inconvenience during your stay with us. As you can imagine space is a premium in London which means car parking space is limited throughout however I will review our on-line descriptions to ensure it is clear for... More

Birmingham, England, United Kingdom
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 27, 2014

The lobby area and initial appearance of this hotel are excellent. You really feel like you're stepping into somewhere far more 'upmarket'. My room was extremely comfortable, I (as a single traveller on this occasion) loved the 'soft and firm' sides to the bed leaving me the option of choosing and switching to get the best night sleep. My husband... More

Was this review helpful? Yes
James D, General Manager at Holiday Inn London - Commercial Road, responded to this review

Thank you for taking the time to pass on your comments following your stay with us. I was pleased to read it was a comfortable one. It was great to read you enjoyed the different types of pillows we offer in our rooms to ensure people have a great nights sleep. Your husband was right that this could be difficult... More

england
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 23, 2014

I Have stayed at quite a few HI over the years and this is the best i have been in. I was in London for a meeting at canary wharf so booked this one for its location. Shadwell station is very close and i had no problem walking the short distance to it, the reception was very professional and speedy.... More

Was this review helpful? Yes
James D, General Manager at Holiday Inn London - Commercial Road, responded to this review

Dear Chris B, Thank you for taking the time to pass on your comments following your stay with us. As General Manager I was very pleased to read you rate us as the best Holiday Inn you have stayed in. Myself and the team take great pride in the hotel and the service we offer, so we value your feedback.... More

Burlington, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 20, 2014

My nephew and I stayed here for 5 nights in late June/early July. The hotel was reasonably priced, very clean, and the staff were extremely helpful. The breakfast (included in our rate) was excellent with a wide variety available at the buffet and the option of having fresh made omelettes. My two complaints relate to the bed and location. The... More

Was this review helpful? Yes 2
James D, General Manager at Holiday Inn London - Commercial Road, responded to this review

Dear 617Mary1969, Thank you for taking the time to pass on your comments regarding your last stay with us. I was pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. I will follow up on your comments regarding the... More

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Additional Information about Holiday Inn London - Commercial Road

Address: 5 Cavell Street, London E1 2BT, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London - Commercial Road 4*
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Also Known As:
Holiday Inn London - Commercial Road England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#98 Business Hotel in London #104 Best Value Hotel in London #123 Luxury Hotel in London #150 Romantic Hotel in London #285 Family Hotel in London
Hotel Class
Official Description (provided by the hotel)
Located in the heart of cosmopolitan East London with easy access to the City, the newly built Holiday Inn London - Commercial Road is the ideal location to experience both historic and contemporary London: perfect for business or leisure. Our brand new hotel boasts 133 modern, spacious rooms, designed for comfort and style, with panoramic views of iconic London landmarks such as the Gherkin, Tower Bridge and the Tower of London. You can expect to enjoy triple-glazed windows to ensure a peaceful stay in London, as well as complimentary wireless internet access, a free to use gym and many of the other useful amenities available in the hotel. The Academy conference centre, complete with four well-proportioned meeting rooms with natural daylight, has all the modern facilities you’ll need to ensure your meeting is a success. You can also relax and refuel with 24-hour room service and our in-house Traders Restaurant & Bar, offering a modern, international menu with family-friendly options. For business or leisure, whether you’re an individual traveller or planning a family trip, Holiday Inn London - Commercial Road is looking forward to welcoming you for a pleasant stay. ... more   less 
Number of rooms
133

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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