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Sofitel St James London

5.0 of 5
Waterloo Place, London SW1Y 4AN, England
Hotel amenities
Sofitel St James London
Professional photos 
301 traveler photos
Ranked #6 of 1,067 hotels in London
4.5 of 5 stars 1229 Reviews
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1,229 reviews from our community

What travelers say about this hotel
  • “Piccadilly circus” (24)
  • “Very good” (24)
  • “Room service” (24)
  • “Trafalgar square” (22)
  • “Buckingham palace” (14)
  • “Great location” (10)
  • “Brasserie Roux” (10)
  • “Friendly and helpful” (9)
  • “Free internet” (7)
  • “Would highly recommend” (3)
Traveler rating
    960
    197
    43
    20
    9
Only show reviews for Family (195) | Couples (501) | Business (172)
Date Rating
service06
Liverpool, United Kingdom
Senior Reviewer
6 reviews
1 helpful vote
“Wow”
5 of 5 stars Reviewed February 2, 2012

This place was fantastic I only wish I could give it seven stars More

Was this review helpful? Yes
SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
February 7, 2012

You really made my day! Thank you! I couldn't be happier to hear your praise regarding Sofitel London St James. I then look forward to your next visit in our fantastic place. Best regards, Denis Dupart General Manager More

Posted by an Accorhotels.com traveler
Brussels, Belgium
1 review
“Expected Sofitel, comfort and service in the heart of London.”
4 of 5 stars Reviewed February 2, 2012

No big surprises just Sofitel expectations met in a city where expectations sadly need to be lowered at times. Staff friendly and helpful. Room and bathroom could use an upgrade but that's only because I tend to stay in newer hotels. More

Was this review helpful? Yes
SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
February 3, 2012

I am really proud of all Sofitel London St James team members as we have met your high expectations in terms of standard of service. Indeed our everyday aim is to indulge all of our guests. I look forward to your next visit. With my best regards, Denis Dupart General Manager More

Posted by an Accorhotels.com traveler
Perth, Australia
“Style and location”
4 of 5 stars Reviewed January 31, 2012

More
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SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
February 1, 2012

More

Sailaway1002
Zurich, Switzerland
Contributor
12 reviews
5 helpful votes
“Wonderful hotel”
5 of 5 stars Reviewed January 30, 2012

Quite frankly hard to find a negative to this hotel. We stayed for a weekend and enjoyed the proximity to Piccadilly Circus and Covent Garden. Only a 15min walk to the theater area. Amazingly peaceful and quiet considering the area. We've stayed in other Sofitel hotels around the world, but this has got to be my favorite one so far.... More

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SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
February 1, 2012

I am truly proud of Sofitel London St James being your favorite Sofitel hotel worlwide. Yet each and every Sofitel hotel has its own charm. Our everyday aim is to provide an enjoyable and memorable experience to all guests. I am so glad we have fulfilled your expectations. Our Guest satisfaction being our utmost reward. Regarding the plug in the... More

Reesgriffin
1 review
“Excellence across the board!”
5 of 5 stars Reviewed January 30, 2012

My partner and I have just stayed at the sofitel st James for the first time and having stayed in 5 star accommodation several times before on London, can honestly say that this hotel tops that lots for service and location. It wa my partners birthday and not only were we upgraded but there were balloons and a cake in... More

1 Photo
Was this review helpful? Yes
SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
February 3, 2012

It was truly a pleasure to happily surprise your partner and you for your partner's birthday. Our aim is to bring cheerful moments to all of our guests for them to have memorable stays with us. As you have pointed this out in your positive feedback, Sofitel London St James is a haven of peace in the very heart of... More

Posted by an Accorhotels.com traveler
Dubai, United Arab Emirates
1 review
“This is my favourite hotel in London”
4 of 5 stars Reviewed January 29, 2012

Room service could be improved. I had tea bags in my room but failed to find a tea cup. That is really strange. Breakfast starts at 6.30 (rather than at 6 am which would be more convenient) and service is too slow. Tthe rest was really great. More

Was this review helpful? Yes
SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
February 1, 2012

Indeed it is weird that mugs were missing in the room. I take good note of your constructive feedback. I am also sorry to hear that room service did not fully satisfied you. A feedback is always important so we can fit to guests taste. However, those 2 issues did not alter the great experience you have had at Sofitel... More

fef5
New York
Senior Reviewer
6 reviews
16 helpful votes
“don't stay anywhere else in London”
5 of 5 stars Reviewed January 29, 2012

We spent 4 nights at The Sofitel over Christmas time. What stands out the most is the staff. Every single employee goes out of their way to make sure you are happy and comfortable with the hotel. I have travelled quite a lot, and I always stay at 4 or 5 star hotels. I can honestly say that K have... More

3 Photos
Was this review helpful? Yes
SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
February 6, 2012

I thank you so much for telling TripAdvisors surfers not to stay anywhere else in London than at Sofitel London St James. I am really glad that we have provided you with memorable moments. It is always a joy for us to make all of our guests happy. I also thank you for mentioning our award winning So SPA which... More

souz123
London, United Kingdom
2 reviews
“Rose Lounge Afternoon Tea”
2 of 5 stars Reviewed January 29, 2012

I've had afternoon tea at a number of fancy hotels in London and this was the least good place I've been. It was an amazingly pretty venue, with comfy rose sofas, attractive toilets and beautiful decorations but unfortunately the food (and amount of it!) let it down. We were presented with 4 slim finger sandwiches each (the equivalent of 2... More

Was this review helpful? Yes
SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
February 1, 2012

I am truly glad you have enjoyed our exclusive and fine venue, The Rose Lounge. The delicate pink shades decoration gives a genuine English atmosphere complimented by the peaceful ambiance created by the harpist, to further enhance an enchanting experience. Your feedback is extremely important to us as we try and fit to our guests taste and be more flexible... More

Thewark
Scotland
Senior Reviewer
7 reviews
5 helpful votes
“Peace and Grace”
5 of 5 stars Reviewed January 28, 2012

If you enjoy graceful peace and quiet in the heart of a busy city, come here. If you enjoy a respectful but warm (yes, forget your prejudices, I do really mean WARM - "ici, on ne fait jamais la moue!") French flavour to your stays, come here. If you have enough money or access to good corporate expenses, come here... More

Was this review helpful? Yes
SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
February 1, 2012

It feels very rewarding to hear our guests satisfaction and I thank you for pointing this out. Our daily aim is to fulfill our guests expectations. We genuinely indulge them and I know that notice it. Our Executive Chef, Vincent Menager, was truly happy to have provided you with an authentic taste of French/English cuisine using only the freshiest products... More

johnmacKendal
Posted by an Accorhotels.com traveler
Cumbria
“Great Location”
5 of 5 stars Reviewed January 26, 2012
1
person found this review helpful

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Sofitel St James London Also Known As

  • Accor St James London
  • Sofitel London
  • London Sofitel St James
  • London Sofitel
  • Sofitel St James
Address: Waterloo Place, London SW1Y 4AN, England

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Sofitel St James London
Waterloo Place
London SW1Y 4AN
England
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