On arrival booking had been messed up! Not the greatest of starts but how it was handled from then on was a lesson in good service and courtesy. Thomas the duty manager was an example of what is sadly lacking in most so called 'luxury' hotels these days. He expertly handled the situation, immediately sat us down with a complimentary... more

Sofitel St. James was the perfect place to celebrate our anniversary. The hotel has an excellent location and excellent service. It is only a few minutes' walk from theaters, restaurants and main attractions. So close to Piccadilly, but still remains hidden and quiet. Hotel and rooms are lovely. Staff was courteous and helpful. We had afternoon tea at the Rose... more

we loved sofitel st. james; we walked almost everywhere and the beds were the best on our trip to europe. we had a luxury room, but I do believe the beds are the same no matter what price category; we asked for the feathers to be removed: they were; we asked for an extra bed sheet for under the duvet:... more

We're not sure how this hotel has escaped our notice for so long. We are fans of the Sofitel standard - understated comfort, elegance and generally well situated hotels with reliably good service, but for some reason we've never considered Sofitel London until now. Other favourites were unavailable for various reasons so working through a variety of options online, I... more

Highly recommend the Sofitel St. James for location, amenities and service. We first stayed at the hotel 5 years ago and we were wowed by the facilities. The second trip was not a disappointment. First rate! No complaints whatsoever (though I will concede that we did not use the food service--there are too many great restaurants in the area in... more

This is a beautiful hotel, the rooms and staff are delightful and even though I had a few small problems (a broken iron, faulty TV and a room key that kept failing) they couldn't do enough to help and they resolved the problems in minutes. Oh - and the beds - heaven on earth blissful comfort of feather mattresses. This... more

This was our second stay at the Sofitel St James. The location is ideal for EVERYTHING: situated between Trafalgar Sq & Picadilly Circus on the quietly elegant St.James Sq the Sofitel is close to theaters, The National Art Gallery, The Mall and the tube. The service was flawless and our rooms excellent. We especially appreciated having both a soaking tub... more

First let me say I am a pretty demanding guest at any hotel/resort. This is particularly true when one pays the prices necessary to stay in London. Most times I am left with a "WHAT THE....???" when I encounter service entirely in opposition to the cost of staying at a location. This was NOT one of those times. My primary... more

Staff always very friendly and helpful. Breakfast was lovely and relaxing. rooms are very well fitted out and bed was very comfortable. Always enjoy going back to the St James. more