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All 1,063 London hotels

Sofitel London St James

5.0 of 5 Hotel   |   6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )
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Ranked #19 of 1,063 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
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2,527 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Pinner
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a delightful early evening dinner at the Balcon restaurant last weekend. Staff were welcoming, friendly and very efficient. Food was delicious and good value for a hotel restaurant. It was my husband's birthday and they surprised us with a little cake at the end of our meal. We would thoroughly recommend this restaurant and we would love to... More

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Burnham, United Kingdom
Top Contributor
140 reviews 140 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Excellent central location and decor is FAB. Various comfy lobby lounges, each colorfully, luxuriously and tastefully decorated, brilliant for coffee, drinks etc in a fantastically central rendezvous spot on Pall Mall for ladies who lunch or do business, right opposite the IOD. Staff amazingly helpful, delightful, speedy and very french. Not inexpensive, £25 for 2 pots of tea, 2 coffees... More

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Madam, Thank you so much for your positive feedback. I am extremely pleased to hear that you have very much enjoyed our facilities as well as our high standards of service and I look forward to welcoming you back. A bientôt, Nicolas More

Limassol, Cyprus
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We had stayed for thee nights. Hotel is amazing and the location excellent. The staff is really helpfull at any request. Don't miss the amazing bar of this hotel. You will have nice time and excellent service. Everything is fine at this hotel

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you for your positive feedback! Thank you in particular for pointing out our high standards of service as we genuinely love to look after all of our guests. We look forward to welcoming you back. A bientôt, Nicolas More

Grand Cayman
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Helpful & very friendly staff. This hotel also has an excellent location being very close to many London landmarks, parks , museums, restaurants & pubs. The rooms are very comfortable with various amenities to be expected of this class of hotel. Highly recommended.

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you for this positive feedback. I really appreciate it you pointing out the "helpful and friendly staff" as we genuinely aim to pamper all of our guests. I also thank you for recommending Sofitel London St James to your entourage and I look forward to welcoming you back. A bientôt, Nicolas More

Sydney, Australia
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my third stay at Sofitel London, and each time I have been more and more impressed. On this occasion I travelled with a large amount of bags, and it was such a relief to have my luggage whisked from my cab and into my room as if by magic by the hotel attendant. From my entry into the... More

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, What a joy for me to read such positive feedback! I thank you for that! Thank you for pointing out the very welcoming atmosphere in the lobby as well as the delicious smell of flowers. As a matter of fact we want our guests feel at home away from home. Thank you also for mentioning the tasty food... More

Padova, Italy
Top Contributor
54 reviews 54 reviews
21 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is very conveniently located for anything to be done in London, given its barycentric position. It is, rather obviously, a very nice place to stay at. All the staff is trained at a professionally very high standard, so that everything flows very smoothly. Check in and check-out are fast and well organized. The room was clean, sufficiently spacious,... More

Was this review helpful? Yes 3
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for your positive lines. I am truly glad to hear that you have had a very enjoyable stay at Sofitel London St James and that we have achieved and exceeded your expectations in terms of service. We then look forward to have the pleasure in welcoming you back. A bientôt, Nicolas More

London, England, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband and I have stayed in this hotel five or six times. In the past it was always very good which is why we returned to this property. HOWEVER: this July we arrived for a 7 night stay. We were taken to a room that smelled like you had your head in a bucket of Lysol. I immediately had... More

Was this review helpful? Yes 4
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Mrs. Tepper, I am sorry that on this occasion you were disappointed with your experience at Sofitel St James. I treat all feedback with the utmost seriousness and am currently investigating the matter. Please send your email address or phone number to h3144-am@sofitel.com so we can follow this up. Kind regards, Nicolas Pesty General Manager More

Newcastle upon Tyne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The perfect base for a superb weekend break in London. Stayed there with my husband and elderly mother and we couldn't fault this hotel for location, hospitality, service, style or comfort. With its classy address, the hotel is only 5 mins walk from The Mall and Horseguards and 5 mins walk from Jermyn Street and Piccadilly Circus (close to theatre... More

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you so much for such positive feedback! I particularly thank you for pointing out the fact that we have exceeded your expectations in terms of quality of service. This is our utmost reward as we genuinely love to pamper all of our guests. We look forward to your next visits. A bientôt, Nicolas More

Exeter, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Booked this hotel for a weekend away as a present for my boyfriend's 21st birthday. When we told the staff it was for a special occasion they were particularly accommodating and upgraded our room to a junior suite worth twice what we'd paid (though it seemed like this might also have been due to a problem with the room we'd... More

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for your positive feedback. I am really glad to hear that you have had a great experience at Sofitel London St James! We look forward to welcoming you back for many other occasions. A bientôt, Nicolas More

Brighton, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel is situated in a beautiful old building but once inside it looks very elegant and welcoming. Every member of staff that we meet was very polite and friendly. They brought us welcome drinks at check in and showed us to our room. The room was spacious & tastefully decorated with a very comfortable bed! The bar staff were... More

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for such positive feedback! Indeed we are very much service oriented and we genuinely love to pamper all our guests. I am pleased to hear that you have loved our breakfast as we serve the freshiest products on the market. We look forward to welcoming you back with our undivided attention. A bientôt, Nicolas More

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Hotel Summarization (Beta)

What travelers say

  • Piccadilly circus(25)
  • Great location(19)
  • Very good(18)
  • Buckingham palace(10)
  • Trafalgar square(8)
  • Room service(6)
  • Comfortable bed(6)
  • Rooms are spacious(5)
  • Friendly and helpful(3)

Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 184
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James

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