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All 1,073 London hotels

Sofitel London St James

5.0 of 5 Hotel   |   6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )
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Sofitel London St James
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95%
Ranked #20 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Julie21265 Norwich, United Kingdom
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2,435 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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English first
Norwich, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed here for 3 nights as part of a business trip and had a fantastic time. The hotel staff couldn't do enough for us, from the moment I booked the stay through to the time we left. The location is perfect - the peace of St James Park where we ran every morning and the hubbub of Piccadilly and... More

Was this review helpful? Yes 1
Paris, France
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 3 days ago NEW

It is the second time that we went there as the location is very convenient to meet with our friends, go shopping and have a walk in St James Park. We could appreciate also the kindness of the staff : as an example, my 3-year old daughter spilled part of welcome drink on her shirt and it was cleaned in... More

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, I thank you for your very good feedback! Indeed every guest is highly important to us and it is our priority to pamper and look after each and every one. I am truly glad to hear that you and your family have very much enjoyed your stay at Sofitel London St James and I look forward to welcoming... More

London, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Rather stumbled across this great bar in St James' whilst taking a detour to the office. You will find it deep within the opulent building and it is really cosy. The staff are very attentive and the wine list (for the area) is well priced. I went to have a 'nose' in the restaurant and again the staff were very... More

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, It is very good to hear that you have really enjoyed our St James Bar. We look forward to welcoming you again and please have either lunch or dinner or both of the meals in our restaurant The Balcon. I am sure you will love it too. Au revoir, Nicolas More

Sinop Mt
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great location, great facilities and lovely staff. Close to Trafalgar Square, National Gallery, Her Majesty Teatre and more. The concierge kindly got tickets almost impossible in premium seats. And due my loyalty card and status, i got upgraded apartment to suite, making the value be more appropriate. Then this is a great place to stay in London.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you for your positive feedback. I am truly glad to hear that our Concierge officers have been able to find you seats to the show you were willing to attend as sometimes it is quite challenging. I thank you for your loyalty and look forward to your next visits. Au revoir, Nicolas More

Norwich, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Read the very good reviews and decided to stay here for my next trip down to London for two nights. Have to say I was pretty disappointed. The hotel itself is nice enough, and the location is also great, I booked a luxury room, was fine, the bathroom a bit on the small side and no walk in shower which... More

Was this review helpful? Yes 2
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, I thank you for your feedback. This is the first time that we get such a complaint regarding our food & beverage outlets and I am sorry for the inconvenice caused. However I would like to take this opportunity to point out that each and every food item served in the hotel is freshly made on a daily... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Beautiful hotel totally exceeded expectation, complimentary drink on arrival brilliant location right near Trafalgar Square - couldn't fault the staff, would recommend this hotel over and over! Made my 25th birthday one to remember!!

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, First of all CONGRATULATIONS on your 25th birthday! What a beautiful age! I wish I was 25 again. Thank you so much for your words of praise regarding our high level of service as we genuinely love to look after all of our guests. We look forward to welcoming you back on many other occasions. Au revoir, Nicolas More

Aurora, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 7 nights. The staff interaction with the customer is incomparable. They make you feel welcome. Staff are very personable and one has a feeling of safety staying there. Excellent location & food

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I am extremely thankful to you for this wonderful feedback! I thank you for pointing out our "incomparable" service to our guests. We genuinely care for them and love to pamper them. I am truly glad to hear that you have had a very good stay with us. We look forward to welcoming you back soon. Au revoir,... More

Dubai, United Arab Emirates
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent 12 nights at this amazing service oriented hotel. Pros: Location: cannot be beaten as you can easily walk to piccadilly, regent, oxford etc and not to forget st james park which in my opinion is better than hyde. Rooms: The deluxe rooms were huge for london standards and had a huge bathroom as well. Flat screen TV with... More

Was this review helpful? Yes 3
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guests, What a great feedback! Thank you for that! Every guest is important to us whatever his/her age. We love to pamper and look after our guests and I am happy to hear that you have loved the way we have interacted with you and your family. We look forward to welcoming you back soon. Au revoir, Nicolas More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Sofitel for one night on a stop over on the way home. This is a very nice hotel in the heart of Picadilly, close to many sights. The staff is very friendly and helpful. We had a standard room which was a good size and the bed was very comfortable. The reason I gave it 4... More

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, I thank you for your feedback. I am truly pleased to hear that you have had a very enjoyable experience at Sofitel London St James. I am also glad to hear that you have very much liked the cuisine served in our restaurant The Balcon. With regards to your accommodation reservation, may I suggest you to book directly... More

yorkshire, england
Contributor
18 reviews 18 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The reputation and consistently high guest ratings are very well deserved. From the moment I checked in to the minute I checked out, I found everything about Sofitel St James to be absolutely perfect. From the amazing location to the splendid decor. From the friendly, helpful and extremely professional staff to the Hermes toiletries. From the ultra-comfortable bed to the... More

Was this review helpful? Yes 2
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for this exclusive feedback! I am truly glad to hear that your experience at Sofitel London St James was "utterly fantastic"! Thank you also for pointing out your entire satisfaction with our restaurant The Balcon and our St James Bar. We all look forward to welcoming you back soon. Au revoir, Nicolas More

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Hotel Summarization (Beta)

What travelers say

  • Piccadilly circus(25)
  • Great location(19)
  • Very good(18)
  • Buckingham palace(10)
  • Trafalgar square(8)
  • Room service(6)
  • Comfortable bed(6)
  • Rooms are spacious(5)
  • Friendly and helpful(3)

Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#8 Spa Hotel in London #9 Family Hotel in London #9 Business Hotel in London #17 Luxury Hotel in London #19 Romantic Hotel in London #20 Casino Hotel in London
Hotel Class
Official Description (provided by the hotel)
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features "The Balcon" French brasserie, the St James Bar elegant cocktail bar and the sumptuous Rose Lounge. It is also the perfect place to unwind with the gym and relaxation space, So FIT by Sofitel, and So SPA by Sofitel, a new kind of Spa experience. ... more   less 
Number of rooms
184

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