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Sofitel London St James

#24 of 1,055 Hotels in London
Certificate of Excellence
6 Waterloo Place, London SW1Y 4AN, England
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Sofitel London St James
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Sofitel London St James
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2,731 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
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Stamford
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

If you fancy an idyllic stay away from it all, stay in this hotel, whether for business or leisure. The staff are so welcoming and friendly; the rooms are stylish and very clean; the public rooms are elegantly designed and so inviting; with the hotel itself being rather strategically centrally placed, a stone's throw away from the shops and Buckingham... More 

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you very much for this positive feedback. I am glad to hear that you have thoroughly enjoyed our premises and most of all our high standards of service. We look forward to your next visits. A bientôt, Nicolas More 

White Mountains
Top Contributor
84 reviews 84 reviews
41 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Large enough to offer everything that you might want, a great restaurant, afternoon tea, a cozy bar, a beautiful lobby, stylish rooms and an excellent exercise room but small enough to create a very personal experience. The location was perfect for sightseeing. The staff is wonderful. Of course they were very professional but there was something more that is difficult... More 

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Saint Louis, Missouri
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Not only it was perfectly positioned to be able to walk everywhere, but our experience there was terrific. Staff is pleasant and the rooms were of the highest standard. We will definetely coming back!

Was this review helpful? Yes 2
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you very much for this positive feedback. We look forward to welcoming you back in our centrally located hotel. A bientôt, Nicolas More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Recently I stayed again at this wonderful hotel which is located so perfectly for shopping and theatres, although for me it was a business trip. The welcome from the Doorman and reception staff was tremendous but all staff wherever you encounter them could not do more to make you feel safe at home. I have tried different categories of rooms... More 

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you for this positive feedback. I am glad to hear that we are consistent in providing high standards of service. We look forward to many other visits of yours. A bientôt, Nicolas More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Having issues with room size makes it difficult for me to find a decent sized accommodation specially when Im visiting London. While searching for one near the Palm Beach Casino I selected the subject hotel and one of their better suites. As soon as I entered the hotel I was very impressed with the staff. From the Bell Desk to... More 

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Guest, I thank you for this positive feedback. I felt extremely proud of my whole team while reading your comment as we genuinely love to look after our guests. We look forward to welcoming you back with our undivided attention. A bientôt, Nicolas More 

Senior Contributor
22 reviews 22 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is one of my all time favorites! The location is outstanding - only a block from the lovely St. James park and two blocks from Picadilly. The decor is gorgeous - elegant, tasteful and modern mixed with old world, but not overdone. The service at this hotel is outstanding, truly world class from the minute you arrive. The... More 

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Madam, I am extremely thankful to you for posting such a positive feedback. I thank you for pointing out our "outstanding service" and I will obviously share it with the whole team as it will serve as an encouragement to keep on providing such standards. I look forward to welcoming you back with our undivided attention. A bientôt, Nicolas More 

Province of Seville, Spain
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I recommend this hotel well located with a lot of good restaurant in the area. The service is very professional the room was nice with shower and bath. As ever with Sofitel the bed is so comfortable. The breakfast is delirious 25 £ all inclusive or 19 £ excluded hot ditches. I recommend you the very good the 19 £... More 

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you very much for your positive feedback. I am glad to hear that you have had a most enjoyable stay at Sofitel London St James. I thank you for pointing out our "delicious breakfast" as we proud ourselves in offering the freshest products on the market. We look forward to your next visits. A bientôt, Nicolas More 

2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

No doubt: the Sofitel St. James is a gorgeous hotel with the best location in London. We had two rooms and stayed for a week. Right up to the day before leaving this would be a one-word-review: perfection. But then the incident with the money happened. My sister forgot her coins in our room (when you talk about coins in... More 

Was this review helpful? Yes 4
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear madam, I thank you for your feedback. We were extremely concerned by the disappearance of your coins therefore we have immediately actioned an investigation. The Hotel Manager got in touch with you as he would like to speak to you in person however you may not have had the time to return his message. We are very sorry for... More 

Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I come from Dubai where hotels are brand new and shiny. The Sofitel London St James actually had a new and shiny feel to it and hit the mark with flying colors. My stay was comfortable and pleasant. The service is polite and courteous. Specially the bell boy and the valets - they seemed to be genuinely friendly. The bell... More 

Was this review helpful? Yes 5
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, I thank you for this positive feedback. We know that guests from Dubai are very particular with details therefore I am truly glad to hear that you have very much enjoyed your experience at Sofitel London St James. We look forward to your next visits. A bientôt, Nicolas More 

Hotel Review Summarization

What travelers say

  • Piccadilly circus(20)
  • Great location(19)
  • Very good(16)
  • Trafalgar square(7)
  • Buckingham palace(7)
  • Room service(5)
  • Comfortable bed(5)
  • Rooms are spacious(5)
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591 photos of this hotel

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Staying in St. James's

Neighborhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
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