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Sofitel London St James

#25 of 1,063 Hotels in London
Certificate of Excellence
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6 Waterloo Place, London SW1Y 4AN, England
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Sofitel London St James
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Sofitel London St James
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2,681 reviews from our community

Traveler rating
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582
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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Potomac Falls, Virginia
Contributor
17 reviews 17 reviews
8 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Comfy bed, quiet room and excellent staff. Fantastic rain head shower after you figure out the levers. Loved the bar, cold wine glasses and spiced nuts. Great location for theatre. See Book of Mormon if you can! Pricey, and no real view from the room.

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you for your positive feedback. I was very pleased to hear that you very much enjoyed our caring, genuine high standards of service. We look forward to welcoming you back. A bientôt, Nicolas More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Great location, close to many attractions. Very friendly and helpful staff. Very clean rooms and comfortable beds. Fitness room had good selection of equipment for its size. Didn't get a chance to go to Spa but looked really nice. Definitely would go back!

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you so much for this very positive feedback. I am glad to hear that you have very much enjoyed your stay with us. Please do not hesitate to experience our So-SPA on your next visits. I am sure you will love it. We look forward to welcoming you back. A bientôt, Nicolas More 

Swindon
Top Contributor
249 reviews 249 reviews
43 hotel reviews
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have mostly stayed at the Royal Horseguards when visiting London in recent years, but they had no rooms available when we tried to book for a weekend trip. After comparing alternatives and taking into account our prime aim which was to visit the National Gallery and Portrait Gallery, thought Sofitel looked a good alternative. We had already checked in... More 

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guests, Thank you for your positive feedback. I am glad to hear that we have met your expectations in terms of high standards of service. We look forward to welcoming you back. A bientôt, Nicolas More 

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The Sofitel St James is nothing short of perfect. Enjoyed a great weekend here back in December 2014 and we were so impressed, beautiful, tasteful decor and a discrete but spot on apporach to customer service which went way beyond expectation. Thank you for making our stay such a special treat.

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you so much for this positive feedback. I felt truly happy to hear that we have exceeded your expectations in terms of service. I will certainly pass on your message to the whole team in order to keep on providing such high standards of service. We look forward to welcoming you back with our undivided attention. A... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I've been to the Sofitel with my family for a city break in London, and it was perfect. The hotel is in a perfect location, beautiful old building in a quiet environment. The rooms are well decorated, with enough space. The service is perfect, they go always beyond our expectations. The bar offer amazing cocktail, very good barman, and very... More 

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you so much for this wonderful feedback. I will certainly pass on your words of praise to the whole team as this serves as an encouragement to keep on providing such high standards of service. We look forward to welcoming you back as well as your father. A bientôt, Nicolas More 

Grand Cayman
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel location coupled with the amazing service and attentiveness of staff made it a breeze to organise two full days of business meetings and events at the Sofitel London St. James. In all my travels, I have never experienced such outstanding customer service...

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, What a pleasure for us to read your positive feedback. Thank you so much for your words of praise. We love to hear satisfied guests. We look forward to welcoming you back. A bientôt, Nicolas More 

Senior Contributor
27 reviews 27 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent location, smack in downtown. Walking distance to most London attractions/ sites (even during Winter). We were there near Christmas and the decorations were beautiful. The lobby and rooms are luxurious. Amenities were great too (Hermes or Bvlgari). Highly recommended!

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you for this very positive feedback. I am truly glad to hear that you have "loved" Sofitel London St James. Looking forward to your next visits. A bientôt, Nicolas More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Some of the most polite staff you will ever find in a London hotel that can't do enough for you I've stayed here about 6 times now and will stay again. Excellent resturant and a really nice cosy bar. Excellent location for all the attractions

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you so much for this wonderful feedback! Thank you for pointing out your general satisfaction related to all outlets in the hotel. We look forward to welcoming you back. A bientôt, Nicolas More 

Milano
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The best part was the staff. Welcoming and warm. Always smiling and ready to help. It was the birthday of my partner and we found a small cake in the room. Very much appreciated. Nice room. Very quiet and well furnished. Nice bathroom. The lobby and the lounges are beautiful. I will definitely come back.

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I felt proud of my whole while reading your positive feedback. As a matter of fact we genuinely love to look after our guests. We look forward to your next visits. A bientôt, Nicolas More 

Guernsey, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Another great stay at this warm and friendly hotel. Great location. First class staff. Always a pleasure to stay here. Close to theaters, parks, the river etc.. Brilliant and knowledgable concierge staff always willing to help and advise to make your stay and excursions as memorable as possible.

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Guest, Thank you so much for this positive feedback. I am glad to hear that our high standards of service are to your liking. We look forward to welcoming you back. A bientôt, Nicolas More 

Hotel Review Summarization

What travelers say

  • Piccadilly circus(22)
  • Great location(19)
  • Very good(16)
  • Buckingham palace(9)
  • Trafalgar square(8)
  • Rooms are spacious(5)
  • Comfortable bed(5)
  • Room service(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in St. James's

Neighborhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
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