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Sofitel London St James

#21 of 1,053 Hotels in London
Certificate of Excellence
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6 Waterloo Place, London SW1Y 4AN, England
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Chic Apéritif by Sofitel
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1 room 1 guest
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Sofitel London St James
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2,947 Reviews from our TripAdvisor Community

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Traveler rating
    2,327
    479
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
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singapore
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is so convenient to Trafagar Square, Piccadilly Circus and Regeant Street.....it is also near a lot of tour pick up points. The room size is good, not too small or cramp. Staffs are friendly and prompt. I will recommend to friends who are going to London for holidays. I may stay in the hotel if I go to... More 

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Isle of Man, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent level of service from beginning to end. Very central location, walking distance from most sights and sounds of London. Lovely luxury room with the most comfortable hotel bed I can remember. Bathroom good, excellent rain fall shower. Fast efficient room service. Good standard of food in restaurants. The staff are some of the finest I've encountered in a London... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, I thank you for such positive feedback! I thank you for complimenting all the departments you experienced during your recent stay. We look forward to welcoming you back. A bientot. Nicolas Pesty More 

Sandbach, United Kingdom
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Everything about this hotel is classy, yet the service is friendly and unpretentious. We visited to celebrate my mums birthday, and small touches like a birthday card and complementary cake made it really special. All the staff we encountered went the extra mile to make sure we were happy and well cared for. We had afternoon tea in the Rose... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I am very pleased to hear that your mother's birthday celebration was a success at Sofitel London St James. Indeed every detail counts for us. We look forward to welcoming the whole family back on many other occasions. A bientot. Nicolas Pesty More 

Novi Ligure, Italy
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Very nice hotel close to Piccadilly Circus, I stay in Accor's Hotels quite often, this Sofitel is definitely above the average, the interior are a little bit old style but I think they wanted to give a mixed british-french flavor as it is in Sofitel style... If you stay in London for a few night it's definitely a good option.... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, I thank you for this positive feedback. I am really pleased to read that you have enjoyed your stay at Sofitel London St James. Thank you also for recommending our hotel. We look forward to your next visits. A bientot. Nicolas Pesty More 

Melbourne, Australia
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Checked in to the Sofitel for a change from as usual place in London, the Sofitel just a professional team. Staff extremely helpful and friendly, great location to the theatres, Buckingham Palace and places to eat or drink. Hotel has a beautiful lounge area to relax and get away from the city hustle but can get a bit active with... More 

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

dear guest, I thank you for your positive feedback. I am happy to hear that you have very much enjoyed the atmosphere of haven of peace we have created at Sofitel London St James. I look forward to your next visits. A bientot. Nicolas Pesty More 

Essex, England
Level Contributor
111 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

from all the reviews, I had high hopes for the Sofitel, which was booked as a birthday treat and was a lot more than we would normally afford. The hotel was told in the booking that it was a birthday, so although a treat or upgrade might have been nice it wasn't expected, however, I don't think some acknowledgement during... More 

Was this review helpful? Yes 2
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for your feedback. I am sorry to hear that you did not enjoy the room you have booked. I do apologize for the fact that we did not acknowledge the birthday you were celebrating during your stay as this does not reflect our normal standards. Please rest assured that I have taken the appropriate measures... More 

Sacramento, California
1 review
5 of 5 stars Reviewed 5 days ago NEW

Nicest Hotel on our trip. Warm,caring, and personable staff. We asked for an upgrade on a room and with an added price, we received a great room. The concierge desk verified and helped us locate our tours. They were cheerful and efficient. Breakfast was great. Couldn't have been a better location.

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you very much for your positive feedback in complimenting our standards of service. As a matter of fact we try our best to make all of our guests happy and I am glad to hear that we have achieved our aim. Thank you also for complimenting our breakfast as we proud ourselves in offering the freshest products... More 

Makati, Philippines
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I had the pleasure of staying in sofitel st james for the first time and i know ive found my london hotel! Choose it if you like: 1. To walk to nearby tourist spots ( walking distance to picadilly, trafalgar square, saville row, buckingham palace etc) 2. Smaller size hotel (only 5 floors) 3. Delicious breakfast - i stayed for... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Madam, Thank you so much for this wonderful feedback! I am truly pleased to hear that we have enchanted you with our genuine, high standards of service. This is our utmost reward as we really love to look after our guests. Thank you mentioning Daniel from Concierge in your message above as he is indeed a true asset for... More 

Hotel Review Summarization

What travelers say

  • Piccadilly circus(20)
  • Great location(19)
  • Very good(16)
  • Trafalgar square(7)
  • Buckingham palace(6)
  • Rooms are spacious(5)
  • Comfortable bed(5)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

648 photos of this hotel

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Staying in St. James's

Neighborhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
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