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Sofitel London St James

#23 of 1,050 Hotels in London
Certificate of Excellence
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6 Waterloo Place, London SW1Y 4AN, England
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Sofitel London St James
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Sofitel London St James
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2,790 reviews from our community

Traveler rating
    2,188
    467
    92
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    15
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609
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424
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Huntington Beach, California
Contributor
13 reviews 13 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed two nights here and had a great experience. The hotel staff is incredibly friendly and helpful when we had a couple questions. The location is perfect, walking distance to Piccadilly, National Gallery and many other sites. The hotel itself is very impressive, room was good size and clean. The bed was magical, like all Sofitels. So comfortable and... More 

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Abu Dhabi, United Arab Emirates
Contributor
11 reviews 11 reviews
10 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Beautiful hotel in a prestigious area of London close to the main attractions and next to some more quiet areas at the same time. As usual in London, views are not worth writing about, but the room was surprisingly spacious for what you would expect. Bed and everything else in the room was amazing. Didnt use the hotel's dining facilities... More 

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London, United Kingdom
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed one night, and were upgraded to a King size room. The room was huge and very luxurious and had every detail needed - although the room had no view at all. The room service was prompt, and the building is very beautiful. The only downside was that my partner left early in the morning before me for work,... More 

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for your feedback. I am happy to hear that you have had an enjoyable stay. I apologize for Housekeeping coming to your room while you were asleep. Please rest assured that this does not reflect our normal standards. I will therefore address it in order to avoid any future occurrence. I look forward to welcoming... More 

Calgary, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My second time staying in this fine Sofitel hotel in St. James, London. This time I bought my wife there and she loved it as well. Classy atmosphere, clean and very comfortable bed and room. Expensive but worth it to have a nice place to come back to after a long day of sightseeing and walking. Fantastic location as it... More 

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you very much for your positive feedback. We love to hear satisfied guests and I thank you for sharing your impressions with us. I thank you also for pointing out the excellent experience you have had in our restaurant The Balcon. We look forward to welcoming you back. A bientot, Nicolas More 

Salem, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I arrived in London by train and then by the tube and was sweaty and tired and loaded down with luggage. As soon as I approached the front door, the door man was taking my bags and escorting me into the hotel. I walked into reception to the wonderful smell of vanilla and flowers, and I knew I had made... More 

Was this review helpful? Yes 2
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Madam, I am extremely thankful for such positive a feedback. As a matter of fact we genuinely love to look after and to pamper all of our guests therefore I am truly happy to hear that you have had an amazing experience at Sofitel London St James. We look forward to welcoming you back with our undivided attention. A... More 

Luxembourg City, Luxembourg
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Reservation was made with my interest in mind and room was excellent for the price. From the moment we stepped into the hotel, the staff were behind you for our every need. Personal attention is a must in every hotel, and here we felt as though we were the only people in the hotel, as their attentiveness on all sides,... More 

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you for such positive feedback. Indeed every detail counts for us as we genuinely want our guests to have wonderful moments at Sofitel London St James. I look forward to your next visits. A bientot, Nicolas More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The St. James was the perfect Hotel for us. We travel extensively and we were so impressed. Service, Location, Restaurant excellent. The Concierge Desk was exceptional with their service. We will never stay anywhere else in London.

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you so much for your feedback. The team and I were delighted to read your words of praise. We all look forward to welcoming you back. A bientot, Nicolas More 

Millburn
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Sofitel was a fun hotel in a great location with easy access to everything. The hotel itself is in an old bank building, which made it quite interesting, especially from an architectural point of view. We would definitely stay here again.

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Madam, I am happy to hear that you have had a great stay at Sofitel London St James. I look forward to your next visits in our centrally located hotel. A bientot, Nicolas More 

Singapore, Singapore
Top Contributor
85 reviews 85 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel never disappoints. Great service from check in to staff at door and nice rooms with a pleasant upgrade of one to a junior suite. The location is great for most West End restaurants. We usually don't take breakfast as it is overpriced if you don't usually eat tons and the nearby Pret a Manger is good.

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for your positive feedback. I am extremely pleased to hear that we are consistent in delivering high standards of service over the years. We look forward to welcoming you back with our undivided attention. A bientot, Nicolas More 

Paris, France
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Well located this hotel deserve to receive an excellent notation since the experience was one of the most confortable i had from the first minute till the end , everything is perfect. to be highly recommended for business or leisure.

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, Thank you so much for this superb feedback. "Feeling at home" is one of the best compliment you could reward us with as this is exactly our aim. We look forward to welcoming you back with our undivided attention. A bientot, Nicolas More 

Hotel Review Summarization

What travelers say

  • Piccadilly circus(20)
  • Great location(19)
  • Very good(16)
  • Trafalgar square(7)
  • Buckingham palace(6)
  • Rooms are spacious(5)
  • Comfortable bed(5)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in St. James's

Neighborhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
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