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Sofitel London St James

#22 of 1,052 Hotels in London
Certificate of Excellence
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6 Waterloo Place, London SW1Y 4AN, England
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Chic Apéritif by Sofitel
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Sofitel London St James
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2,851 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
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All months
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

This was the first hotel during our 2 week vacation to Europe. This was by far the worst service and treatment I have received at a 4star + hotel. The room was ok. The bathtub was too long in length which made it very uncomfortable to soak and relax. (Fine if you 6ft or taller). Now for the worst. The... More 

Was this review helpful? Yes
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I stay in this hotel many times. We always enjoy staying in this hotel. This hotel has lots of advantages such as its prime location, friendly staff, nice lobby, pivate jacuzzi in spa that you can book. Also we always welcome with complementry water and drink voucher. And since my husband is accor gold member, they alway... More 

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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

You know that feeling when you walk into a beautiful hotel foyer in a grand old building central to so many convenient places you want to visit like Hyde Park, Trafalgar Square, Soho, Piccadilly Circus, Regent St and more...well this was one of those moments for us. And we weren't let down on any level. Beautifully decorated rooms, expertly recruited... More 

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NY
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is really well located in the beautiful St James district, close to Hyde Park and the Bond St shopping district. The staff was very friendly and the rooms, although on the small side by American standards, were very well appointed and comfortable. Expect a healthy price for this hotel, but if you want convenience and that European feel,... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, Thank you for letting us know about your very pleasant experience at Sofitel London St James. We look forward to welcoming you back. A bientot, Nicolas More 

Hong Kong
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great location obviously. Hotel building is an old converted bank, so the rooms and general layout are a little tight in places. But very well maintained and equipped, and still managed to present a luxurious boutique atmosphere. But what really set it apart was the superb service from the staff, in all departments. Overall was the best service I have... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I was overjoyed while reading your superb feedback. Thank you for that! As a matter of fact we genuinely love to look after and to pamper all of our guests therefore I am really glad to hear that we have achieved our aim. We look forward to welcoming you back with our undivided attention. A bientot, Nicolas More 

Doha, Qatar
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Choosing a hotel in central London isn't an easy task, with a wealth of choice and budgetary considerations. We took advantage of a good room rate on the Accor website and had the added bonus of a picnic basket as part of the deal. The staff are all super-friendly and the room allocated to us, although small, was adequate, although... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, I thank you for your positive feedback. I am glad to hear that you have enjoyed your stay with us especially our thoughtful high standards of service. We look forward to welcoming you back. A bientot, Nicolas More 

Hong Kong, China
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were stranded in London after Eurostar cancellation due to chaos in Calais, France on June 23. We knew there were thousands who were unable to travel out of London that day, we strived to book a hotel asap as hotels could fill up soon. We made a lot of bookings to cheaper hotels but found no availability. Only when... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guests, I thank you for your feedback. I am glad to hear that you have had an enjoyable stay. We look forward to your next visits. A bientot, Nicolas More 

Royal Oak, Michigan
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We spent five nights in London for our 20th anniversary. After a simple mention of our plans at check in, we found a lovely gift--a program to the show we were seeing along with chocolates--in our room the next day. This is just one example of how much the staff paid attention to details! The hotel was lovely. The location... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, Thank you for your wonderful feedback. Thank you for your words of praise with regards to our high standards of service. We look forward to your next visits. A bientot, Nicolas More 

New Delhi, India
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel though in an old building, is at an excellent location. You can walk to piccadly. The room has modern amenities with some fabulous staff service and a great ambience in the hotel. However, the hotel can be expensive and rooms small

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you for this positive feedback. Thank you especially for pointing out our "fabulous" service as we strive to provide high standards of service. We look forward to welcoming you back in our centrally located hotel. A bientot. Nicolas More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here for one night as part of husband's 50th birthday, which we were casually chatting about while we were checking in, as we were meeting a group of friends for dinner so not eating in the hotel. Just before we were leaving to go out, a small, delicious, chocolate cake appeared on a tray as a both day... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for this wonderful feedback. Congratulations to your husband for his 50th birthday! I am glad to hear that yourself and your party have had a marvelous stay at Sofitel London St James on this occasion. We look forward to welcoming you back with our undivided attention. A bientot, Nicolas More 

Hotel Review Summarization

What travelers say

  • Piccadilly circus(20)
  • Great location(19)
  • Very good(16)
  • Trafalgar square(7)
  • Buckingham palace(6)
  • Rooms are spacious(5)
  • Comfortable bed(5)
  • Room service(3)
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Staying in St. James's

Neighborhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
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