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Sofitel London St James

5.0 of 5
6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )
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Sofitel London St James
Ranked #13 of 1,081 hotels in London
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1,808 reviews from our community

Traveler rating
    1,402
    307
    66
    22
    11
See reviews for
Families
340
 
Couples
780
 
Solo
154
 
Business
276
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Leeds
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed May 17, 2013 NEW

We stayed here for one night as we had to go to The ExCel for business and decided to try it, our first time in a Sofitel Hotel but the reviews on Tripadvisor were very good. We checked in and they kindly upgraded our room which was very nice, but when we got to the room they had upgraded us... More

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See 9 more reviews by NooLeeds for London
Maputo, Mozambique
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2013 NEW via mobile

My husband and i spent 4 nights on this hotel. The hotel is very beautiful and luxurious, the staff is great and make you feel easy. The breakfast is fantastic! The room was a little but small for the price but inside of the room you have all the convinient goods to make your stay very confortable.

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Beirut, Lebanon
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2013 NEW

great building, great breakfast, grrrrrrrrrrreat SPA, great location, very good service and no attitude I was there once for bus, meetings but from now on I ll be staying there no matter what the reason to be in London is

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Clearwater, Florida
1 review
5 of 5 stars Reviewed May 13, 2013 NEW

I stayed at this hotel with my husband for four days while visiting London. We enjoyed everything about this property. The staff, rooms (especially the showers), location, and complimentary picnic basket were amazing. We will be staying here again.

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D_Dupart, General Manager at Sofitel London St James, responded to this review
May 14, 2013

Thank you for this wonderful feedback. It was a delight for me and my team to hear that you and your husband have enjoyed "everything" about Sofitel London St James. We look forward to your next stay then. Au revoir, Denis More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed May 11, 2013

We loved every minute of it from check-in to check-out. Great Room with lovely views, great location and great atmosphere created by the very attentive staff. One of our most enjoyable stay s in London.

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D_Dupart, General Manager at Sofitel London St James, responded to this review
May 13, 2013

You coulndn't make me happier. To have you loved every minute of your stay is a delight to hear for the whole team at Sofitel London St James. I thank you for so much praise regarding our high standards of service. We all look forward to welcoming you back soon. Au revoir, Denis More

1 review
5 of 5 stars Reviewed May 10, 2013 via mobile

Thanks especially to Robin and the Spa team who have surprised my mother with some lovely treatments for her retirement. We will definitely be checking in to stay at this hotel for a weekend. The so spa team have been very helpful! Although only there for a treatment my mother absolutely loved the location and found it easy to get... More

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D_Dupart, General Manager at Sofitel London St James, responded to this review
May 13, 2013

I thank you for this wonderful feedback with regards to So-SPA. I am truly glad to hear that the spa team has pampered you and your mother like you should. It is always a delight for us to pleasantly surprise our guests. Once again thank you for so much praise to the So-SPA team and especially to Robin, the So-SPA... More

Esperance
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 9, 2013

Well located in a premier part of London with museums, Pall Mall very close yet only streets away from major shopping. I found this hotel very comfortable and welcoming, something that I have found with stays at other Sofitel Hotels. Highly recommended.

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Review collected in partnership with Accorhotels.com

See 2 more reviews by slowtripperEsperance for London
D_Dupart, General Manager at Sofitel London St James, responded to this review
May 10, 2013

I thank you for your positive feedback and for highly recommending Sofitel London st James. We look forward to welcoming you back with our undivided attention. A bientôt, Denis More

Brighton, United Kingdom
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 9, 2013

Have stayed here number of times in London and other Sofitels in Europe. This time it was with my family for a birthday celebration. Hotel is in a great location and the staff are mostly extremely friendly and helpful. But we stayed in Queen sized rooms and they are quite small.The other problem was that we came down on Sunday... More

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D_Dupart, General Manager at Sofitel London St James, responded to this review
May 10, 2013

I am truly glad to hear that you have had an overall enjoyable stay. With regards to the size of your rooms, may I suggest you to book Luxury Rooms on your next stay? I am sure you will like them. I am sorry to read about the waiting time you have experienced to be seated for breakfast when you... More

Perth
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 9, 2013

Extremely friendly, great food, room was large, bed extremely comfortable, pillows great, location was fantastic close to tubes, walking distance to lots of tourist attractions like the changing of guards, Piccadilly Circus and theatres, we walked to Harrods caught tube back rate very high.

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D_Dupart, General Manager at Sofitel London St James, responded to this review
May 10, 2013

I am grateful to you for pointing out with so much praise our high standards of service. I am glad to hear that you have so much enjoyed the "extremely friendly" staff as well as your room and food at our restaurant The Balcon. We then look forward to your next stay. Au revoir, Denis More

Brazil
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 7, 2013

We stayed in this hotel for 5 nights and we can describe it in one word: perfect. They had joined reached localization, perfect rooms and really considerate attendance. Attention to the details and affection is a constant and the localization is incomparable. NOTHING to criticize.

Was this review helpful? Yes 1
D_Dupart, General Manager at Sofitel London St James, responded to this review
May 9, 2013

Thank you for so much praise! Indeed our service comes "from the heart" and we are all pleased to hear that you have felt so. Looking forward to welcoming you back all the way from Brazil. A bientôt. Denis More

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Hotel Summarization (Beta)

What travelers say

  • Piccadilly circus(41)
  • Very good(32)
  • Great location(23)
  • Trafalgar square(21)
  • Buckingham palace(20)
  • Room service(19)
  • Friendly and helpful(7)
  • Brasserie Roux(7)
  • Comfortable bed(6)
  • Free internet(5)

Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Region: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotels in London
#11 Business Hotels in London
#13 Luxury Hotels in London
#43 Romantic Hotels in London
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features "The Balcon" French brasserie, the St James Bar elegant cocktail bar and the sumptuous Rose Lounge. It is also the perfect place to unwind with the gym and relaxation space, So FIT by Sofitel, and So SPA by Sofitel, a new kind of Spa experience. ... more   less 
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Also Known As:
Sofitel St James London Hotel
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James
London Sofitel
Sofitel St James
Sofitel London St James England

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Sofitel London St James
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