We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,065 London hotels

Sofitel London St James

5.0 of 5 Hotel   |   6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )
Hotel website
Hotel deals
Hotel amenities
Special Offer
Up to 30% OFF THIS WINTER
Sofitel London St James
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Sofitel London St James to your Saves list
Ranked #22 of 1,065 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Rivandy Surabaya, Indonesia
Write a Review

2,597 reviews from our community

Traveler rating
    2,030
    439
    87
    27
    14
See reviews for
558
1,161
192
398
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2597)
  • Mar-May only
    (601)
  • Jun-Aug only
    (637)
  • Sep-Nov only
    (709)
  • Dec-Feb only
    (650)
All months
Surabaya, Indonesia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

this hotel for me all great. location, facility, service, room, breakfast, even lobby all great. location near picadilly and only walking distance. service is great from begining we check in process until check out process. person in check in counter very helpfull and communicate to explain everything near hotel. room also great even i stay not to big space room... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you for your positive feedback. I am glad to hear that you have very much enjoyed your stay back in July 2014. I look forward to welcoming you back soon. A bientôt, Nicolas More 

Top Contributor
185 reviews 185 reviews
105 hotel reviews
443 helpful votes 443 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed over the weekend at the great Sofitel St James and it made us wonder why we have stayed at other hotels in London! It certainly knocks spots off the Savoy. ALL the staff are truly fabulous and a huge credit to the hotel. The St James bar is great with a buzzy atmosphere. Balcon restaurant served excellent food with... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for this wonderful feedback. I am truly happy to hear that we have exceeded your expectations in terms of high standards of service. I thank you also for pointing out your very pleasant experience at both the St James Bar and The Balcon. We look forward to your next visits. A bientôt, Nicolas More 

Newcastle upon Tyne, United Kingdom
Top Contributor
138 reviews 138 reviews
39 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great location for visiting London. Walking distance to Covent Garden and shopping in Oxford street. Warm welcome and nice room with modern decor. Loved the design of the wardrobe doors!! Only sampled the bar which was pleasant. Very pretty hotel particularly at night.

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you for your feedback. I am pleased to hear that you have very much enjoyed your experience in the hotel. I look forward to welcoming you back. A bientôt, Nicolas More 

Phoenix, Arizona
Contributor
11 reviews 11 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Yes, you heard me right. And no, I'm not exaggerating. Having stayed in many hotels- from check in to check out- the Sofitel St. James was hands down the best hotel experience I've ever had. The level of care and attention is unprecedented. From the tour at check in, to the snacks and turn down service, everything about our service... More 

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I felt so proud of my whole team while reading your feedback. Thank you very much for your words of praise! Indeed we genuinely love to look after our guests and a service from the heart goes to the heart... We look forward to welcoming you back with our undivided attention. A bientôt, Nicolas More 

Melbourne, Australia
Contributor
14 reviews 14 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I recently stayed at the Sofitel St James London for 6 days. The hotel itself is absolutely superb, and I was blown away with how friendly and attentive the staff were. The location is in the heart of everything, and whilst I was there working it was great to be able to walk to nearby Piccadilly Circus, Buckingham Palace, West... More 

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you for such positive feedback. I was really happy to hear that we have constantly provided you with genuine, attentive, high standards of service. We look forward to welcoming you back with our undivided attention. A bientôt, Nicolas More 

Paris, France
Top Contributor
50 reviews 50 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have stayed at this hotel on several occasions and have to say it is one of my favourites. The welcome is always friendly and professional; I just love the Sofitel aroma that greets you as you walk through the glass entrance ( apparently every Sofitel is supposed to have that same characteristic welcoming perfume). The room was nice, not... More 

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guests, I thank you for your positive feedback. I am happy to hear that we are consistent in providing genuine, high standards of service and that you have been enjoying your stays over the years. With regards to our So-SPA indeed all of our guests book their treatments in advance, ahead of their stays. We look forward to welcoming... More 

UK
Top Contributor
90 reviews 90 reviews
52 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My sister and I returned for one night and found service and welcome as excellent and as friendly as ever. The lovely Sally-Ann met us personally on arrival and we had a lovely chat and up date. This hotel does make you feel special. The beds are gorgeous and Hermes toilettries lovely. We were also given scented bottles each as... More 

Was this review helpful? Yes 2
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Madam, I thank you for this positive, kind feedback. I am glad to hear that you have felt genuinely welcomed all throughout the hotel as this is our aim: to make our guests feel at home away from home. We look forward to your next visits with the whole family. A bientôt, Nicolas More 

Hobart, Australia
Top Contributor
108 reviews 108 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my 2 nd visit. The checkin staff found my details quickly and saved me having to fill out any paperwork. The staff are friendly and attentive. The location is excellent... Walk to theatres, walk to Westminster for my conference venue, walk to tube station and you can be anywhere in London quickly. The room is french styling, elegant... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, First and foremost: happy birthday again. Thank you very much for your kind feedback. I am very pleased to hear that you have felt pampered all throughout your stay as this is our aim to genuinely look after our guests. We then look forward to welcoming you back with our undivided attention. A bientôt, Nicolas More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is a real gem right in the heart of London. What really made it special for us was the way we were treated by the staff. At the end of a sightseeing day the bar staff greeted us like old friends. I make special reference to the lovely Emilio, Maxime and Remi. Made us our favourite cocktails and... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you for this wonderful feedback! Indeed we genuinely love to pamper our guests and we truly enjoyed to pleasantly surprise your partner for his birthday. We look forward to welcoming you both back with our undivided attention. A bientôt, Nicolas More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed with my wife and x3 kids on the 16th - 18th of January 2015, but to add context, the story must begin 18-months ago. It was 18-months ago that the same group (only 2-kids back then aged 10 and 12) booked adjoining rooms. We arrived to find we didn't have adjoining rooms, so they crammed 4 of us... More 

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for your feedback. I do apologize for our lack of attention to details towards your request of inter-connecting rooms on both of your stays. This does not reflect our normal standards and I have taken the appropriate measures in order to avoid any future occurrence. Again sorry for the inconvenience caused. I hope to heave... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sofitel London St James? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Piccadilly circus(25)
  • Great location(19)
  • Very good(18)
  • Buckingham palace(10)
  • Trafalgar square(8)
  • Room service(6)
  • Comfortable bed(6)
  • Rooms are spacious(5)
  • Friendly and helpful(3)

Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Booking.com, Cheap Tickets, Despegar.com, Agoda, Hotels.com, Priceline, ACCOR, Odigeo, Jetsetter and Tingo so you can book your Sofitel London St James reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James
Hotel Style:
#6 Family Hotel in London
#10 Spa Hotel in London
#16 Business Hotel in London
#20 Romantic Hotel in London
#21 Luxury Hotel in London

572 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (527)
Viewed
Hotel & grounds (78)
Viewed
Dining (43)
Viewed
Room/suite (163)
Viewed
Bathroom (69)
Viewed
Business center/function rooms (2)
Viewed
View from room (15)
Viewed
Family/play areas (1)
Viewed
Pool/beach area (1)
Viewed
1:34
Videos (1)
Viewed
Other (154)

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Business center/function rooms (9)
Viewed
Dining (7)
Viewed
Room/suite (13)
Viewed
Hotel & grounds (8)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay

Staying in St. James's

Neighborhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
Explore this neighborhood