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Sofitel London St James

#23 of 1,050 Hotels in London
Certificate of Excellence
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6 Waterloo Place, London SW1Y 4AN, England
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Sofitel London St James
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Sofitel London St James
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2,778 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
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    (636)
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Paris, France
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Well located this hotel deserve to receive an excellent notation since the experience was one of the most confortable i had from the first minute till the end , everything is perfect. to be highly recommended for business or leisure.

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Paoli, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Spent six nights at the end of April in this excellent hotel because I was unable to book a room in my club diagonally across the street. The location is perfect for anyone with business in the arts and it certainly doesn't hurt to have Fortnums as your local grab and go. Service was excellent except on the weekends when... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Exceptional welcome and service, food is very good and bedrooms are quiet and perfectly confortable. Business rooms are also quiet, spacious and well-conditioned, and free wifi access (fast) cannot be easier. Nothing is missing. A special thanks for the very kind, professional and attentive people during check-in and out, luggage service (by the way they are able to speak fluently... More 

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Auckland Central, New Zealand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We arrived on a wet evening from weeks of travel and were welcomed to the Hotel with efficiency.The beds were like sleeping on clouds.We were able to rest and relax before venturing out to enjoy London.

Was this review helpful? Yes 1
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you very much for this positive feedback and for complimenting our efficient, high standards of service. Thank you also for pointing out the Sofitel MyBed system which took you to sleep like onto fluffy clouds. We look forward to welcoming you back. A bientot, Nicolas More 

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 5 days ago NEW

We very much enjoyed our six-night stay at the Sofitel St. James. Great location, extremely professional and engaging staff -- doormen, reception, concierge, housekeeping, porters -- everyone, very comfortable, spacious 'superior' room. The Sofitel St. James is an exceptional hotel thanks to its excellent staff and very convenient location. Spouse and I agree the Sofitel was the perfect choice for... More 

Review collected in partnership with Sofitel.com

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Madam, Thank you so much for your words of praise. Your compliments will serve as an encouragement to the whole team to keep on providing such high standards of service. We look forward to welcoming you back with our undivided attention. A bientot, Nicolas More 

corby northants
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great location great hotel very good staff breakfast is very over priced for what is but stayed at langham that was the same price .that aside lovely room with bath and separate shower other than the over priced b/fast nothing to complain about unlike when I stayed at there heathrow hotel !!

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I am pleased to hear that you have had a lovely stay at Sofitel London St James. We look forward to your next visits. A bientot, Nicolas More 

Riga, Latvia
Top Contributor
126 reviews 126 reviews
83 hotel reviews
272 helpful votes 272 helpful votes
5 of 5 stars Reviewed 1 week ago

I used points to stay here for a weekend in early May. Check in service was quick and efficient. The staff were very friendly and since a room was available, I had an early check in. For London standards, my room was extremely large. The bed was very comfortable. The bathroom was also large. I personally am not a fan... More 

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N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for your positive feedback. I am really glad to hear that you have very much enjoyed our attentive service. As a matter of fact every details counts for us as we genuinely love to look after our guests. We look forward to welcoming you back. A bientot, Nicolas More 

Bangkok, Thailand
Senior Contributor
44 reviews 44 reviews
40 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Stay started pretty good, arrived at the hotel and was immediately greeted my the concierge who helped us with luggage and greeted me by my name which was surprising in a good way, as I never mentioned it to him. Stayed here for a week and I had reserved a "Luxury Room" which was supposed to have views of Pall... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for your feedback. I am sorry for the inconvenience caused with your room. As a matter of fact we now have Luxury Rooms and Premium Luxury Rooms. On the other hand I am glad to hear that you have enjoyed to be greeted with so much warmth when you arrived at the hotel. I look... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What a great venue for our flagship London conference, part of a world series spanning 12 countries across two continents. Excellent location, wonderful decor and efficient helpful and friendly staff from planning stage to the team looking after us on the day. Great food too.Special thanks to Clement and the team who looked after us so well. We will definitely... More 

Was this review helpful? Yes
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Madam, I thank you very much for this very positive feedback. For us every detail is important in order to have our guests spend superb moments at Sofitel London St James. I thank you for recommending our hotel to your entourage and I look forward to welcoming you back with our undivided attention. A bientot, Nicolas More 

Hotel Review Summarization

What travelers say

  • Piccadilly circus(20)
  • Great location(19)
  • Very good(16)
  • Trafalgar square(7)
  • Buckingham palace(6)
  • Rooms are spacious(5)
  • Comfortable bed(5)
  • Room service(3)
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Staying in St. James's

Neighborhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
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