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All 1,073 London hotels

Mercure London Kensington

4.0 of 5 Hotel   |   1a Lexham Gardens | Kensington, London W8 5JJ, England (Earls Court)
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Mercure London Kensington
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Ranked #464 of 1,073 hotels in London
A recent review
3 of 5 stars reviewed 3 days ago
20Andreas12 Limassol, Cyprus
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688 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Limassol, Cyprus
Contributor
19 reviews 19 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed with my wife for 5 nights during our last visit to London. Rooms are indeed very small but for someone that needs a cost effective clean room Mercure London Kensington is not a bad choice. Close to Earls Court station (central station) can provide you an easy access to any part of London. Loved the area near the hotel.

Was this review helpful? Yes 1
Linforth, Manager at Mercure London Kensington, responded to this review

Dear 20Andreas12, Thank you for taking the time to tell us about your stay at the Mercure London Kensington At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. As with many Central London hotels, the size of some of the rooms will be on the small side.We at... More

Christchurch, Canterbury, New Zealand
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Lovely hotel, nice and clean, room rather on the small side. Breakfast was the best buffet we had on our trip so thanks very much Mercure it was beautiful. Lovely friendly helpful staff on reception and bar. Had a bar meal one night which was lovely.

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Linforth, Manager at Mercure London Kensington, responded to this review

Dear vicki H Thank you for taking the time to post your review. I was delighted to read that overall your experience was positive. Your comments will serve as an encouragement to our staff to continue with their excellent work. As with many Central London hotels, the size of some of the rooms will be on the small side. Our... More

1 review
4 of 5 stars Reviewed 3 weeks ago

My sister and I had a double room. It was big enough, I had smaller rooms in other Hotels in London which were more expensive. The room faced the main road, but it was not too noisy.The location between two tube stations was perfect for us, everything we wanted to visit we could reach easily. The staff was very polite... More

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Linforth, Duty Manager at Mercure London Kensington, responded to this review

Dear Christina F., Many thanks for your great review. My team and I are delighted to see that your enjoyed your stay with us. We are grateful for your positive comments and look forward to welcoming you back on many future occasions. Kindest Regards, Raquel Nogueira Duty Manager More

Tonbridge, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Possibly the smallest hotel room I've ever had the misfortune to stay in. Hot and airless, no opening window and the main function of the air on seemed to be to keep you awake. Small bar, unable to pour the draft beer. Bar food looked unappealing. However, staff friendly, efficient and courteous. Breakfast good.

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Linforth, Duty Manager at Mercure London Kensington, responded to this review

Dear Herdheba2, Thank you for your review. I am disappointed to see that your experience did not meet to your expectations. We pride ourselves on our standards of sercice and our dedication to assist at any time. When it comes to the room size, some of our rooms ar indeed very compact. We do however, have a range of room... More

Port Macquarie, Australia
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Hotel is located within walking distance of 2 tube stations. It is very convenient. The room we had was just a double. My wife and I spend very little time in the hotel apart from sleeping and showering. If you spend a lot of time in the hotel, this one may not be for you. The staff are polite,... More

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Linforth, Duty Manager at Mercure London Kensington, responded to this review

Dear Darren T., Many thanks for your review about your stay with us. We do appreciate your time and effort for this. We do hope to see you again next time you are traveling and staying in London. Kind Regards, Raquel Nogueira Duty Manager More

Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I stayed for one night during a business trip in london, and I found the room extremely small and I was awaken several times by the noise of room doors being slammed. Even with ear plugs it's very difficult to sleep

Was this review helpful? Yes 2
Linforth, Duty Manager at Mercure London Kensington, responded to this review

Dear Antoare, Thank you for taking the time to tell us about your stay at the Mercure London Kensington, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very... More

Paris, France
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 16, 2014

I booked this room to plan a romantic getaway with my husband. I precisely asked for a spacious room and/ or a room with a view. This request was completely ignored because we were given the EXACT opposite! Not only was the room on the 5th floor, the floor at which the lift DIDN'T stop (due to technical problems... but... More

Was this review helpful? Yes 1
Linforth, Duty Manager at Mercure London Kensington, responded to this review

Dear redclementine, Thank you for taking the time to tell us about your stay at the Mercure London Kensington, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very... More

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 11, 2014

Stayed here in July after a night in an appalling hotel the night before. Fabulous on the inside both in reception and the rooms. Surprising as it didn't look that great on the outside. Staff are friendly and very polite, breakfast was superb too. Would recommend this hotel.

Was this review helpful? Yes 2
Linforth, Duty Manager at Mercure London Kensington, responded to this review

Dear Anthony M., A big thank you for your great review. I always heard "never judge a book by its cover". My team and I feel very satisfy to read that you are happy and enjoyed your stay with us. We look forward to welcoming you back to our hotel again and make your stay as pleasant your last. Best... More

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Additional Information about Mercure London Kensington

Address: 1a Lexham Gardens | Kensington, London W8 5JJ, England
Location: United Kingdom > England > London > Earls Court , Kensington and Hyde Park , Knightsbridge / South Kensington , Paddington / Maida Vale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure London Kensington 4*
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Also Known As:
Mercure London Kensington Hotel London
Mercure London Kensington England

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Amenities

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Hotel Style
#286 Luxury Hotel in London #332 Family Hotel in London
Hotel Class
Official Description (provided by the hotel)
We currently have off site parking next to the hotel at £30 a day.(T&C- Subject to availability) ... more   less 
Number of rooms
82

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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