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Conrad London St. James

5.0 of 5 22-28 Broadway, London SW1H 0BH, England (Formerly InterContinental London Westminster)
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Certificate of Excellence 2014
Conrad London St. James
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Conrad London St. James
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1,092 reviews from our community

Traveler rating
    806
    221
    43
    15
    7
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157
493
59
206
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Just got back from a 2 night stay and I can honestly say that the hotel staff were utterly amazing, the room was stunning and the hotel was beautiful and in a great location. The price we paid for the level of service and standard of accommodation was reasonable and well worth it. I cannot recommend this hotel enough!!!! My... More 

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LONCOHotelMgr, General Manager at Conrad London St. James, responded to this review

Dear Leeds34, I am very pleased that you had an amazing stay at the Conrad London St James! The entire team makes every effort to maintain the high standards of timely and quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. Looking forward to have you back... More 

London
Contributor
16 reviews 16 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is located very centrally. 20 sec from St James Park tube station, 5 min walk from Westminster Abbey and Queen Elizabeth II CC. The reception has been just perfect, you feel as a valuable customer. Fast and efficient check in and check out. The hotel is clean and with perfect very well balanced scent everywhere. The room was... More 

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LONCOHotelMgr, General Manager at Conrad London St. James, responded to this review

Dear Alex V, Thank you for your impressive and kind words about your recent stay with us and for not only observing the service excellence, but in taking the time to put it in writing. It was encouraging to see that you appreciated the professional services provided by team. I could not be happier on reading your well written comments.... More 

Camberley, United Kingdom
Top Contributor
143 reviews 143 reviews
34 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great welcome at the door and quick check-in. Room was very nice but cold. tried to sort out the heating but could not so called customer services who said they would look into it. After an hour called again and got someone different. They jumped into life, came to the room and agreed it was not working so went away... More 

Was this review helpful? Yes 1
LONCOHotelMgr, General Manager at Conrad London St. James, responded to this review

Dear TrevB56, We always welcome constructive feedback from our most valued guest. Thank you for taking the time in writing. I apologise if the heating in your room has tainted your wonderful view about the hotel. It is always very helpful to know where improvements can be made. I have shared your comments about the Executive Lounge to our F&B... More 

Tokyo
Top Contributor
59 reviews 59 reviews
33 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Landed from the States at 9am and when I got to hotel they let me in my room early without any hassle. Greatly appreciated! The hotel service was excellent and the location was ideal. I would even stay there with my family on vacation because you are in the middle of everything. Pub had a good burger.

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LONCOHotelMgr, General Manager at Conrad London St. James, responded to this review

Dear Workingjapan, Yes, please do bring your family on your next visit and we'll make sure you will all enjoy your stay. Indeed, our location is perfect for both business and leisure guests. London's iconic sites are walking distance from the hotel and the tube station in front of the building makes travelling a breeze. The entire team is looking... More 

Tuusula, Finland
Top Contributor
125 reviews 125 reviews
125 hotel reviews
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very good hotel in a good location. In my book it deserves “4.5 stars”, not quite up to über-luxury Asian Conrad standards especially taking into account the steep price per night here. Review based on a one night stay in January (background of spending 80+ nights per year in different hotels around the globe). Location: A number of pubs &... More 

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LONCOHotelMgr, General Manager at Conrad London St. James, responded to this review

Dear Dadsasdasd, Thank you for your thorough review about your most recent stay at the Conrad London St James. It is always especially pleasing to hear such great feedback from a seasoned traveller. Whilst I am very happy to read about great review, I am disappointed that your breakfast experience did not live up to your expectations. Your comment has... More 

Barcelona, Spain
1 review
5 of 5 stars Reviewed 6 days ago NEW

A great experience in a five stars hotel. Impeccable personal service. An excellent location to enjoy the city. Close to major parks and several notable monuments to visit. Also, a good communication with public transport.

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
LONCOHotelMgr, General Manager at Conrad London St. James, responded to this review

Dear Jose Ricardo, Excellent news! Thank you for your kind words and I look forward to being able to welcome you back for another happy stay when the occasion arises. Best regards, Chris Jung General Manager Conrad London St James More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Went there cause friend sent me a discount coupon for the afternoon tea. The service was really amazing, hitting the same standard in the industry like the Ritz-Carlton; it's not about how they will do to exceed your expectations but the professionalism in their service. The doorman showed me to the restaurant and the waiter took over, good coherency, must... More 

Was this review helpful? Yes 1
LONCOHotelMgr, Manager at Conrad London St. James, responded to this review

Dear Guest, Thank you for your feedback regarding afternoon tea in January and I am delighted to read that you enjoyed the service extended by our team. Please be assured we will review your feedback about the food to ensure we are delivering our usual high standards at all times. I do hope that you will visit us once again... More 

Blackpool, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in a Grand Twin Room on Thursday 15th Jan. Everything about the hotel was classy. Staff friendly and I couldn't fault it. Room was lovely, spacious (without being oversized) and had everything needed. Breakfast was also superb. Quality is the only word to describe this hotel. Will return hopefully with my wife next time rather than a work colleague!... More 

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LONCOHotelMgr, Manager at Conrad London St. James, responded to this review

Dear Guest Thank you for your fantastic review of Conrad London St James following your recent stay with us, I am delighted you enjoyed so many aspects of your stay in particular breakfast. I do hope that you will have the opportunity to treat your wife and stay with us in the very near future. Kind Regards Scot Turner, Hotel... More 

London, UK
Contributor
15 reviews 15 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It's not terrible, but I went for an executive room with lounge access and bearing in mind I moved to the Connaught the next night for a very similar rate, expecting the Conrad to provide the same charm but it really cannot compare, I'd even go so far to say as the Conrad is soulless. On arrival room not ready,... More 

Was this review helpful? Yes 2
LONCOHotelMgr, Manager at Conrad London St. James, responded to this review

Dear Guest Thank you for posting feedback following your recent stay with us, I am disappointed to read that your time with us did not meet your expectations and I would be keen to discuss this with you further. Please do forward me your contact details grm@conradstjames.com. Kind Regards Scot Turner, Hotel Manager More 

Preston, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wonderful hotel, very friendly and helpful staff. The deluxe room had a fantastic sized bathroom, makes a real change for hotel bathrooms. The bar/lounge area was very relaxing with very polite and helpful staff. The breakfast was first class, great choice and served by very excellent staff. Hotel room was luxurious and the bed and pillows extremely comfortable.

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
LONCOHotelMgr, Manager at Conrad London St. James, responded to this review

Dear Guest Thank you for your excellent review of Conrad London St James, I am delighted you enjoyed your stay with us and that our team stood out during your visit particularly in breakfast. I am also pleased you liked the room and in particular the bathrooms, very spacious and with separate shower cubicles they really are an excellent feature... More 

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Additional Information about Conrad London St. James

Address: 22-28 Broadway, London SW1H 0BH, England (Formerly InterContinental London Westminster)
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park  , Westminster / Belgravia
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Conrad London St. James 5*
Number of rooms: 256
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Also Known As:
Conrad London St. James England
Hotel Style:
#32 Romantic Hotel in London
#33 Business Hotel in London
#35 Luxury Hotel in London
#63 Family Hotel in London

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Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise a place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
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