Liz and I went to London for the weekend to play tourists and for a bit of a pre-celebration for my birthday. We had a superb time. I drove down and as we got there mid afternoon on the Friday I had to pay £8 congestion charge (don't forget to do it as it'll cost you a lot more if... more

The hotel was fine. Clean, but tiny. However, the staff was ridiculously rude. Checking in made us feel as if we were somehow a burden to them. Three people stood typing on computers and we patiently waited, finally someone looked up at us and then looked at one of the other women and said "Can you just deal with them... more

This is not a bad hotel by any means, however, we requested a double bed and due to over booking only had two single beds available. Normally, no big deal, but the room was so small that we had to place our suitcases on one bed and sleep (quite snuggly I might add) with both of us in a single... more

Worst hotel experience I have had for years. Corporate pre-paid booking, yet staff had mixed up our reservations and tried to charge us again. 25 minutes at the check-in desk trying to sort out the mess and the duty manager was the rudest I have ever experienced. He hid in the back room whilst I made calls to the travel... more

The room was tiny, but very clean. The bed was fairly comfortable, but it did tilt to the center, so my husband and I rolled toward each other. There were many businessmen staying here, so it was very quiet. The room itself was freshly painted, but there was a whole in the curtain. The TV was one of the old... more

We really enjoyed staying the night in this hotel before we took off on our Trafalgar Whirl Tour of Europe. Lovely breakfast before we left and 5.00a.m. Rooms are small but very comfortable. Lovely tea and coffee in the rooms and you can pick your own pillows. Very friendly staff on reception also the staff that allowed us to get... more

just back from a conference in london we stayed in this hotel and the staff throughout were great very pleasant and helpful breakfast was included and it was also brilliant really set us up for the day and we all enjoyed it, the rooms were lovely normal london sizes. but clean and the towels were lovely!! i had not one... more

As experienced by me & my family: i) Excellent Hospitality. ii) Good customer orientation. iii) Excellent group of staff at reception, restaurants. iii) Excellent Proximity to Oxford Street, Great Portland Station. iv) Looking for good, hygienic, reasonably priced Indian food- Gaylord, Keralam restaurant is apx at a walking distance of 100- 200 mts ahead. v) Shopping malls are at a... more

Stayed here for one night with my daughter. I found all of the staff I encountered to be polite, friendly and attentive. My room on the fourth floor was clean and quiet. Great Portland Street tube is a 5 minute walk north and Oxford Street is about 15 minutes south, and yet the hotel manages to seem tucked away. There... more