Had to stay for a night before getting into our self catering flat. Late check-in. Room was ok, had family room which was enough size, luckily on the ground level. Breakfast room was ok, nothing elaborate but just fine. Toilet was just for bath and business, dont expect any pampering. However, the hotel's receptionist is the worst!! before checking out... more

Chose this hotel as we wanted a room with 3 single beds for myself, daughter and daughter-in-law. We booked Junior Suite with 4 single beds. Were given room with 2 double beds and 1 single which was ok. Room clean and plenty of room but in basement. Had to move bed to below window (reasoning for this so that nobody... more

We were here for one night in order to attend an event at the nearby Royal Lancaster Hotel. This was half the price (the other hotel by the way is a 5 minute walk). The location is excellent. It's a 5 minute walk to Paddington Tube/Rail station. Our room was a good size for London, with plenty of space to... more

We booked before we read some critical reviews regarding hygiene and service levels. Had we not booked we would have chosen another hotel. We found a friendly and helpful reception, room 202 was clean and newly decorated with private bathroom with new plumbing and tiles on walls and floor soap and shampoo. Towels were changed daily (quite unnecessarily) and house... more

We stayed here for one night in early December 2008 for a quick Christmas shopping trip to London. We paid half the normal room rate through booking online. After reading reviews on this site we didn't have great expectations but were only really looking for somewhere to sleep with breakfast included. First, the positives. The location of the hotel is... more

Good location, nice building, looks good from the front, but once you get to the room, it's not quite so special..... The furniture in my room was broken, it's obviously a while since it was decorated, the drain below the sink overflows and floods the bathroom floor, the shower screen leaks water all over the bathroom floor, there is mould... more

I went on a holiday last July in London. I stayed at Royal Cambridge Hotel during the visit. The hotel was quite old with one of the furniture in my room broken. In addition, some of the lights in the lobby were not working. Nevertheless, I enjoyed my stay as the staff there was polite and courteous, and the hotel... more

We spent 5 days at this hotel and enjoyed every day of our stay. We were a little apprehensive because of some of the reviews, but found for the most part they weren't our experience. Our room was spacious by European standards and clean. The bathroom was clean and had a huge bathtub with plenty of hot water. The staff... more

Having booked two months in advance, they only had a basement room available when we arrived. The shower was dirty, too small, the cover fell off the controls, the tap dripped in the basin, the toilet didn't work properly. There were no windows in the room. It should have only had a single bed, not a double. When I complained... more