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All 1,069 London hotels

The Grosvenor, London

4.0 of 5 Hotel   |   101 Buckingham Palace Road, London SW1W 0SJ, England
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The Grosvenor, London
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85%
Ranked #140 of 1,069 hotels in London
Certificate of Excellence 2013
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1,219 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Derby, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I stayed at the Grosvenor for 1 night last week for business, the single room was spacious and more than adequate (desk, large bathroom, 3/4 bed, large wardrobe) The lounge was excellent to hold our business meetings in and the concierge staff were more than happy to accommodate our needs. We will be holding our regular meetings there on a... More

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Helsinki, Finland
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 days ago NEW

If you don't believe there's good service left in the world, go to The Grosvenor in London. The hotel itself is beautiful and the location simply perfect for a short stay. Why? Well, when the hotel is actually attached to both the underground and the Victoria train station, you can dedicate all your time to London; not to travelling from... More

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IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for your post which I really enjoyed sharing with my team. We do have a great location here at Victoria with many of the sights that London has to offer within walking distance and travel links only steps away. I was sorry to read you were disappointed with the coffee at breakfast; we are currently trialling a... More

Chester, England, United Kingdom
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It's been well over a year since my first stay at this Guoman Hotel. In fact, I often forgot about checking availability when I book my weekly work stays, so last week, with the pricing competitive, I decided to give it a whirl. The Grosvenor Hotel is only a 2 minute stroll from Victoria Station, and has a bus stop... More

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IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for such a comprehensive post. I really enjoyed reading your comments about our majestic hotel and the high level of service you encountered from our team. We are ideally placed here at Victoria with the mainline, underground and bus stations in such close vicinity. We have refurbished our building with our guests in mind and are proud... More

Somerset, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed here in a deluxe double room in March and it was fabulous. The staff are very friendly, polite and professional, the hotel and our bedroom itself was spotlessly clean. Considering how close it is to Buckingham Palace I expected it to be noisy outside and I couldn't hear anything at all. The bed was absolutely huge and very... More

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IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for your fabulous post. It was a pleasure to read your review and compliments regarding our team and the facilities here at our hotel. Thank you for highly recommending us and we hope to see you again soon. With kind regards, Ian More

Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We just stayed at the Grosvenor in early April, our first time in this hotel. The hotel is traditional and the staff were great. It was very convenient for us to see a show close by. It is right by Victoria station but we were on the sixth floor and for Central London it was surprisingly quiet. The room was... More

Was this review helpful? Yes 1
IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for your post. I’m delighted you enjoyed your stay with us and found our location so convenient. Our bedrooms are equipped with Hypnos beds and mattress toppers for extra comfort. I will certainly pass on your positive feedback about our spotlessly clean bathroom which will delight our Housekeeping team. We hope to welcome you back in the... More

Bath, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Room was comfortable (once I'd worked out how to turn off the air co!) Shame there is still no fruit tea or Bible in the rooms. Breakfast was good with wide selection. You good probably get better value elsewhere but this was where my business booked me into.

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IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for your post. I’m pleased your room was comfortable but disappointed you were not made aware of how to use the air conditioning. Our team are always available for any requests our guests may have. Please do let us know should your company book you in again so we can arrange for a bible and fruit tea... More

Fareham, England, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on a Saturday for 1 night as we were attending a Pogues gig in Brixton. Primarily chose a Hotel close to a tube station and this one came up in my search. Have to say that it was a great choice, right next to Victoria Train Station and lots of interesting London landmarks within a leisurely stroll, including... More

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IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for your post. I’m thrilled to read you couldn’t fault our hotel and will certainly pass on your positive comments to our Housekeeping and breakfast teams. Our hotel is ideally situated here at Victoria, right next door to the station and only several steps away from the underground and bus services. I hope that you enjoyed your... More

Manila, Philippines
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at The Grosvenor for 5 nights in April 2014 on a business trip. The room was clean and the bed comfortable but there were some weird stains on the bed sheet. The TV had limited channels. Also there was no shower cubicle and getting in and out of high sided baths is a little bit of a challenge... More

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IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for your post. I was pleased to read you found your room to be clean and comfortable but disappointed that your linen was stained, I will certainly look into this for you. Thank you for your feedback on our television channels, we are currently looking into several alternative TV providers to offer a much wider selection for... More

York
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed at this hotel on the weekend of 4th - 6th April 14. We normally stay at a different hotel but they was no availability so we were recommended this one by the booking agents. I have to say that we had some reservations regarding our stay here after receiving some negative feedback from a few... More

Was this review helpful? Yes 1
IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for your post. I was really pleased that your colleagues did not put you off staying with us and you were generally very impressed with our team and our grand, luxurious, modern interior. We are very fortunate with our location here at Victoria, within walking distance to many of the sights that London has to offer and... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for one night, booked by my boyfriend as a surprise for my birthday. Staff were helpful and friendly. The entrance hall is wonderfully decorated with a beautiful chandelier. Our room was everything that it needed to be, and was clean and a nice size. The cocktails in the bar were delicious. We waited a while to be seated for... More

Was this review helpful? Yes
IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for your post. I was thrilled that your boyfriend chose us for your surprise birthday treat. My team and I look forward to welcoming you back for more delicious cocktails and another pleasant stay. With kind regards, Ian More

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Additional Information about The Grosvenor, London

Also Known As:
The Grosvenor, London Hotel London
The Grosvenor, London Hotel
Grosvenor Hotel London
Thistle Victoria
The Grosvenor, London England
Address: 101 Buckingham Palace Road, London SW1W 0SJ, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#79 Family Hotel in London
#100 Luxury Hotel in London
#194 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Grosvenor, London 4*
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