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The Grosvenor, London

4.0 of 5 Hotel   |   101 Buckingham Palace Road, London SW1W 0SJ, England
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Ranked #144 of 1,054 Hotels in London
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
MyTwoCents2012 Dartmouth, Canada
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1,524 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Dartmouth, Canada
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Great location (right at Victoria Station). In fact, the tube goes right from the Heathrow Airport to Victoria station, with only one change over. The hotel was a short walk to Buckingham Palace, Big Ben and the London Eye. The hop on hop off bus also come right in front of hotel making it incredible convenient to get around London.... More

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Ipswich, Massachusetts
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have lost track of how many time we have stayed at the Grosvenor Hotel at Victoria Station. We keep coming back because it is so conveniently located. It is an old hotel but has been updated. My one disappointment was how small our room was (551). I had written ahead to the management asking to be in a room... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our weekend in this hotel was perfect. The staff consistently went above and beyond expectations, from the concierge to those working in the club lounge. The restaurants too served up some of the best meals my girlfriend and I have ever had. Steak & fish & chips in the Brasserie and the crispy duck salad in the Grand Imperial. WOW.... More

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Senior Contributor
23 reviews 23 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at The Grosvenor at Victoria for a week in July and had a very pleasant experience. The executive lounge with breakfast, snacks, afternoon cocktails was exceptional. All the staff were very helpful but Julia (or Gulia) in the executive lounge was the best! You should give her a raise. She's knowledgeable, friendly, and helpful. The room was spacious... More

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IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for your post and personal mention of Gulia which I will certainly share with her. We take great pleasure in doing everything possible to ensure our guests have a memorable stay with us here at The Grosvenor and I regret that on this occasion my housekeeping team lacked attention to detail during your stay. Our Executive Lounge... More

Brighton, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at the Grosvenor Hotel on 6th September for 1 night. The hotel is next to Victoria station, in fact there is an adjoining entrance from the station into the hotel. The hotel was outstanding cannot fault it in anyway, the standard double room that we had booked was clean and really spacious and equipped with everything you could... More

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IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for your excellent post and for awarding us five stars for your faultless stay at The Grosvenor. I did enjoy reading your comments and will take pleasure in sharing them with my team. We are ideally situated here at Victoria with transport links to take you around our great city as well as having the extra advantage... More

Tromsø, Norway
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is conveniently placed by Victoria station. It is also close to the bus station, convenient for going on bus trips out of London. My room was small, but modern and clean. The bed was big and comfortable. The staff were polite and helpful, the smiled and were serviceminded even at 3 am when I was checked in. The... More

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IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for your post. We really do have a convenient location here at Victoria that is second to none. First impressions count and with our amazing lobby and great team The Grosvenor is a popular choice for many first time visitors and returning guests. We do hope you’ll pay us another visit soon. With kind regards, Ian More

Cooma, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Grosvenor is a beautiful hotel situated immediately adjacent to Victoria train station, making it very convenient to use the London Tube. It is close to Buckingham Palace, Westminster, and theaters. The hotel has been upgraded since our previous visit in 2008 and we found it to be very clean with excellent facilities. The staff and service are first class.... More

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IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for your post. We have made a few changes here at The Grosvenor since your last visit and are delighted you enjoyed our facilities. We do hope you won’t leave it so long before you pay us another visit. With kind regards, Ian More

Grayson, Georgia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in July 2014 and the hotel was pleasant. The rooms were immaculate and comfortable. Even though the rooms were small, they were well appointed. The breakfast was amazing and well worth the price. Convenient location to all tourist sites. The only reason that I am giving the hotel 4 stars is check in was frustrating. I was told... More

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IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for your post. I regret that you found your check in experience frustrating but pleased that this was rectified for you and that your overall experience with us here at The Grosvenor was a pleasant one. Thank you for your comments regarding our immaculate rooms, our Executive Head Housekeeper was delighted to hear this. I’ll also share... More

Ladson, SC
Top Contributor
61 reviews 61 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at The Grosvenor for 15 nights while we toured London and took day trips in southern England. We purchased the breakfast included option, as well. The biggest PRO for this hotel is its location for people who want to be centralized to historic sites and the subway hub. The hotel has its own entrance in/out of Victoria Station... More

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IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for your post. I enjoyed reading the many pros that you found during your time with us. We are very fortunate with our location here at Victoria with easy access to this great city either by foot or by public transport which is right on our doorstep. We have refurbished our hotel with our guests comfort in... More

Solihull, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Husband had booked this hotel as I had celebrated a 'special' birthday this year and this was a belated birthday treat. Hotel staff were excellent, very welcoming and we were able to drop our bags off as we were too early to book. We were kindly upgraded to a deluxe room which was on the front of the hotel. Room... More

Was this review helpful? Yes
IanFletcher, General Manager at The Grosvenor, London, responded to this review

Dear Reviewer, Thanks for your post and to your husband for choosing to stay at The Grosvenor for your special birthday treat. I’m delighted that you were looked after by our team who pride themselves on customer service and attention to detail. We look forward to welcoming you back for another grand stay. Kind regards, Ian More

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Additional Information about The Grosvenor, London

Address: 101 Buckingham Palace Road, London SW1W 0SJ, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Grosvenor, London 4*
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Also Known As:
The Grosvenor, London Hotel London
Grosvenor Hotel London
Thistle Victoria
The Grosvenor, London England

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