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The Grosvenor, London

4.0 of 5
101 Buckingham Palace Road, London SW1W 0SJ, England
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Ranked #182 of 1,067 hotels in London
4.5 of 5 stars 28 Reviews
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28 reviews from our community

What travelers say about this hotel
  • Victoria station(33)
  • Buckingham palace(17)
  • Standard room(15)
  • Great location(14)
  • Very good(14)
  • Friendly and helpful(6)
  • Reception area(6)
  • Would not stay(4)
  • Flat screen TV(3)
  • Chez Gerard(3)
Traveler rating
    14
    10
    2
    2
    0
Only show reviews for Family (2) | Couples (15) | Business (3)
Date Rating
William50226
Columbus, Ohio
Reviewer
3 reviews
4 of 5 stars Reviewed February 9, 2012 NEW

Spent 3 days 25Jan-28Jan. Lovely hotel and the staff was fabulous. Terrific location to theatre district and walkable to many tourist sightseeing spots.The Big Blue and Red hop on hop off tourist city busses have a pickup stop right in front of the hotel, which was so convenient. Breafast buffet was a little disapointing but the service could not have... More

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Charley Y
London, United Kingdom
1 review
4 of 5 stars Reviewed February 6, 2012 NEW

The hotel was lovely, staff were friendly and the room was clean (although a little smaller than we expected). The only complaint I would make it that we called room service for breakfast and had a "pancake stack" which was £10, and for that price we were expecting a little more than 4 small pancakes and 4 strawberries with a... More

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TGHV, General Manager at The Grosvenor, London, responded to this review
February 9, 2012

Dear Charley Y, Thank you for your Tripadvisor review. I was pleased to read that you had an enjoyable break. Thank you for the feedback with regards to your room service, I have asked my Food and Beverage Manager to review the portion size for the pancakes served. I look forward to welcoming you back to the Grosvenor. Kind Regards... More

Minnie2511
Wrexham
Reviewer
3 reviews
6 helpful votes
4 of 5 stars Reviewed February 5, 2012 NEW
1
person found this review helpful

We booked this hotel in January and were really worried after seeing a lot of bad reviews on trip advisor after booking it. I was then further concerned as all the bad reviews had been removed; however, the manager got in contact with me and explained that the hotel had been taken over and completely renovated. We stayed on the... More

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TGHV, General Manager at The Grosvenor, London, responded to this review
February 9, 2012

Dear Minnie2511, Thank you for your Tripadvisor review. I am pleased I was able to contact you prior to your stay and that you had a lovely weekend away. Thank you for the feedback with regards to the servicing of the room, I have reviewed this with my Housekeeping team I hope you enjoyed Wicked and I look forward to... More

lindzmouse
1 review
5 of 5 stars Reviewed February 4, 2012 NEW

My partner and I have just returned from 2 nights at this hotel in February. We stayed here due to its proximity to the Apollo theatre where we went to see wicked. We booked directly through the hotel and got a really good rate of 180 for two nights in an upgraded room. The hotel has a very grand reception... More

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TGHV, General Manager at The Grosvenor, London, responded to this review
February 9, 2012

Dear lindzmouse, Thank you for your Tripadvisor review. It is always great to receive such great feedback and I was pleased to see you had an enjoyable break. I hope you enjoyed Wicked and I look forward to welcoming you back to the Grosvenor. Kind Regards Michael Parker – General Manager More

Gobeck
S.yorks
2 reviews
3 helpful votes
5 of 5 stars Reviewed February 2, 2012

We took a weekend trip down to London to see Wicked and discovered the Grosvenor by doing a search for nearby hotels. What a find! Situated directly next to Victoria station, and round the corner from shows such as Billy Elliot and Wicked, its ideal for getting straight on the tube and being at any of the touristy parts of... More

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TGHV, General Manager at The Grosvenor, London, responded to this review
February 9, 2012

Dear Gobeck, Thank you for your Tripadvisor review. It is always a pleasure to receive such great feedback I hope you enjoyed Wicked and I look forward to welcoming you back to the Grosvenor. Kind Regards Michael Parker – General Manager More

SC126
London, United Kingdom
2 reviews
5 of 5 stars Reviewed February 1, 2012

Lovely hotel, pleasant and comfortable rooms - very comfy bed! Room service excellent and inexpensive, concierge excellent, reception friendly and not at all snooty! Even allowed us to check out an hour later for free upon request! The rooms were decorated to a very high standard and we only stayed in the standard double - booked on lastminute.com for a... More

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TGHV, General Manager at The Grosvenor, London, responded to this review
February 9, 2012

Dear SC126, Thank you for your Tripadvisor review. It is always a pleasure to receive such great feedback I look forward to welcoming you back to the Grosvenor Kind Regards Michael Parker – General Manager More

Asia-traveller-2
Bristol, United Kingdom
Senior Reviewer
8 reviews
5 helpful votes
4 of 5 stars Reviewed January 31, 2012
1
person found this review helpful

I booked at very short notice, about 6 hours before arriving, and when I arived the hotel had no record of my booking, however were able to find me a room but needed a swipe of my credit card to guarantee it. The hotel is conveniently located at the side of Victoria station, with an elegant reception reminiscent of the... More

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TGHV, General Manager at The Grosvenor, London, responded to this review
February 9, 2012

Dear Asia-traveller-2, Thank you for your Tripadvisor review. I was pleased to read your positive feedback. I am sorry your booking was not correctly entered into our system upon your arrival and although it was good to read this was quickly rectified I have asked my Front Office team to look into this. I look forward to welcoming you back... More

Kat1982
Reading, UK
Senior Reviewer
8 reviews
3 helpful votes
5 of 5 stars Reviewed January 31, 2012
2
people found this review helpful

Brilliant hotel. We booked this on a 'Top secret hotel' deal on Last minute.com and paid £70 for a double room for 1 night, which was a total bargain. We got to the hotel early, and we were allowed to leave our baggage there so we could go off and explore. The hotel is literally 2 minutes walk from the... More

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TGHV, General Manager at The Grosvenor, London, responded to this review
February 9, 2012

Dear Kat1982, Thank you for your Tripadvisor review. I was pleased to read that you enjoyed your stay and I have passed your kind comments on to my team. I look forward to welcoming you back to the Grosvenor Kind Regards Michael Parker – General Manager More

PhilGlew
England
Contributor
20 reviews
12 helpful votes
5 of 5 stars Reviewed January 30, 2012
1
person found this review helpful

Brilliant hotel once again. Lovely service and beautiful rooms of good size. The gym is also well maintained and very quiet on a weekday morning. I stayed here for one night but wanted to make it a week. Great location. More

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TGHV, General Manager at The Grosvenor, London, responded to this review
February 9, 2012

Dear PhilGlew, Thank you for your Tripadvisor review. I was pleased to read that you enjoyed your second stay at the Hotel I look forward to welcoming you back to the Grosvenor Kind Regards Michael Parker – General Manager More

luke_wellings
Kidderminster, United Kingdom
Senior Contributor
24 reviews
3 helpful votes
5 of 5 stars Reviewed January 30, 2012

I booked this from laterooms and had an amazing deal £124 for the night. Hotel staff were very friendly. The room was very new looked fantasitc everything you would need for a comfy night HUGE bed ipod docking station flat screen TV robes and slippers very nice bathroom. To be honest we the room was so nice we didnt want... More

Was this review helpful? Yes
TGHV, General Manager at The Grosvenor, London, responded to this review
February 9, 2012

Dear luke_wellings, Thank you for your Tripadvisor review. I was pleased to read that you enjoyed your stay and that you found my team friendly. I look forward to welcoming you back to the Grosvenor Kind Regards Michael Parker – General Manager More

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The Grosvenor, London Also Known As

  • Grosvenor Hotel London
  • Thistle Victoria
Address: 101 Buckingham Palace Road, London SW1W 0SJ, England

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The Grosvenor, London
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