We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Grosvenor Hotel

4.0 of 5 101 Buckingham Palace Road, London SW1W 0SJ, England
Hotel website
Hotel deals
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Certificate of Excellence 2014
The Grosvenor Hotel
Professional photos View all
Browse nearby
The Grosvenor Hotel
Write a Review

1,753 reviews from our community

Traveler rating
    914
    583
    178
    52
    26
See reviews for
302
732
87
285
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (464)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (1753)
  • Mar-May only
    (410)
  • Jun-Aug only
    (435)
  • Sep-Nov only
    (454)
  • Dec-Feb only
    (454)
All months
Amsterdam, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Not the cheapest, most most definitely a great place to stay for a business trip. Located directly at the Victoria train station, so no worries about storing luggage. Direct and fast connection to the airport. Tube takes you everywhere else.

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
109 reviews 109 reviews
16 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We visited the Grosvenor in December 2014 for the afternoon tea, and later for drinks at the main bar.The atmosphere in the downstairs lounch is of a grand old imperial design with beautiful furnature and oil paintings on the walls. The service and the presentation of food was perfect. The staff were very polite and attentive through out our stay.... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 days ago NEW

This was our first stay at hotel and it was one to remember for the right reasons was treated very well, excellent reception staff also very well postioned to go to key landmarks and underground will definatly stay again

Was this review helpful? Yes
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I was thrilled your first stay was one to remember for all the right reasons and our excellent team looked after you well. We do hope you’ll come for a return visit to The Grosvenor very soon. Kind regards, Ian More 

Israel
Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed 3 days ago NEW

stayed there for three nights during our stay in London for our honeymoon. The staff was amazing and took care of our every need very quickly and they also upgreated our room, which was very lovely. Having Wifi in the room/hotel was a blessing, and the clossness to Victoria station was very very helpful. Also would like to point out... More 

Was this review helpful? Yes
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post and choosing to stay with us here at The Grosvenor for such a special occasion. Our team are very dedicated to our guests and this shows through the many compliments we receive about our amazing service. Thank you for your comment regarding your breakfast, I know our Head Chef, Peter will be delighted with.... More 

Hamburg, Germany
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here several times when in our London office. Only reason is location near our offices. Rooms very small. Very small bathroom. Bad heating system. Noisy corridors, bad breakfast. Most rooms overlook the roof of Victoria station or the Bus terminal. Receiption service slow. Only the bar is ok. Will go elsewhere next time.

Was this review helpful? Yes
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thank for your post which made disappointing reading. Due to the age of our building we do have varying different sizes of rooms, our standard rooms are our smallest rooms with our Deluxe bigger and Executive and Suites our biggest rooms. I do hope you’ll give us a chance to change your mind on our hotel and should... More 

Switzerland
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is my favorite hotel in London. It is so convenient as I always come to London from Geneva so I can take the train directly from Gatwick airport to Victoria station. The room is nice and the breakfast is always very good. All staffs are very helpful and friendly. It is right at the heart of London and close... More 

Was this review helpful? Yes
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I’m thrilled that we are your favourite hotel in London and we hope to welcome you back for many more great Grosvenor experiences. Kind regards, Ian More 

Colorado
Top Contributor
94 reviews 94 reviews
23 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here 2 years ago in January and back again this time. Had a good vacation special with BA and the price was right so back to the Grosvenor. It's a beautiful old hotel that brings back the olden days of London. The lobby is spectacular....along with the main staircase and side staircases going up 6 floors. I stayed in... More 

Was this review helpful? Yes 2
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Many thanks for your post and awarding us five stars following your stay with us here at The Grosvenor; it is always a pleasure to welcome back old friends. I really enjoyed reading your review and will be proud to share it with my team who take pride in looking after our guests. Following our recent £20 million... More 

Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have just come back from a weekend in this hotel (Jan 2015). We chose The Grosvenor largely for nostalgia reasons as we'd stayed in 1993 and wanted to go back to see how it had changed and also for the location. This hotel didn't fail to impress us. The building itself is beautiful, there are a lot of original... More 

Was this review helpful? Yes
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Many thanks for your post. It was an absolute pleasure to read your feedback and I look forward to sharing it with my team. I’m thrilled you chose to stay with us again after such a long hiatus and were impressed with the changes we have made. Here at The Grosvenor, we always endeavour to offer an experience... More 

Whiteley, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Impressed with the reception staff at check-in who appeared knowledgeable. When we got to the room we could clearly hear the platform announcements and were disappointed this had not been mentioned at check-in. We asked to move and were offered an Executive room for an additional £40. We decided to treat ourselves and moved to a nice room on the... More 

Was this review helpful? Yes 1
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I’m sorry to read of the issues you encountered with your bedroom but pleased my team upgraded you to one of our mini suites which I do hope made up for the inconvenience. I was also disappointed that your breakfast experience was not as it should be. During peak times we do sometimes experience... More 

London
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

We had tickets for the Victoria Palace theatre; and travelling into Victoria Station this was a most convenient choice of hotel. We had a quick cocktail in the Restaurant befor check in and then a seedless check in followed. Our room was clean had all the features needed for an overnight stay. We had a very good deal and so... More 

Was this review helpful? Yes 1
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. The Grosvenor is an excellent choice for theatre goers with the Victoria Palace and Apollo right on our doorstep and I’m delighted you had a very good opinion of us which was further enhanced by our Reunion Bar. Your comments will certainly be shared with our Bar Manager, Ed, and his team. We do... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Grosvenor Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Grosvenor Hotel

Address: 101 Buckingham Palace Road, London SW1W 0SJ, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Grosvenor Hotel 4*
Number of rooms: 345
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Cheap Tickets, HotelTravel.com, Priceline, Despegar.com, Agoda, LondonMarketing.com, Odigeo and TripOnline SA so you can book your The Grosvenor Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Grosvenor, London Hotel London
Grosvenor Hotel London
Thistle Victoria
The Grosvenor Hotel London, England
Hotel Style:
#68 Family Hotel in London
#119 Romantic Hotel in London
#127 Luxury Hotel in London
#196 Business Hotel in London

478 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (394)
Viewed
Room/suite (108)
Viewed
Hotel & grounds (108)
Viewed
Bathroom (41)
Viewed
View from room (10)
Viewed
Dining (14)
Viewed
3:20
Videos (1)
Viewed
Other (112)

Management photos: Courtesy of the property manager

Viewed
All management photos (84)
Viewed
Hotel & grounds (17)
Viewed
Room/suite (19)
Viewed
Bathroom (2)
Viewed
Business center/function rooms (2)
Viewed
Dining (29)
Viewed
Other (15)
Hotels you might also like...
Check In Check Out
Price Your Stay

Staying in Pimlico

Neighborhood Profile
Pimlico
Time spent in Pimlico is a slower-paced affair than most other Central London neighborhoods. This largely residential area orderly arranged beside the Thames, is a treasure trove of quaint pubs, subtle architectural charms and local boutiques. Here, art lovers thrill at the chance to visit the world class Tate Britain gallery for its collection of British art from the 1500s to the present. For peace and quiet and some downtime spent along the Thames, Pimlico is highly recommended.
Explore this neighborhood