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Grand Royale London Hyde Park

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1-9 Inverness Terrace, Hyde Park, Bayswater, London W2 3JP, England
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Grand Royale London Hyde Park
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2,683 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Grand Royale London Hyde Park
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Stourbridge, United Kingdom
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed August 30, 2013 via mobile

The Grand Royale is such a lovely old building, so nice that it has kept the character in the public areas. Once the home of thr infamous Lily Langtry, it is scented with lilies and has portraits of its famous owner adorning the walls. The room was rather small and the bed very hard, but the cleanliness couldn't be faulted.... More 

Was this review helpful? Yes
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you for staying at Grand Royale London Hyde Park. Our mission is to make your stay memorable in every way, and your comments will provide us with the information we need to maintain our high level of service. We look forward to having the opportunity of welcoming you back to the Grand Royale London Hyde Park in... More 

La Coruna, Spain
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 30, 2013

From their website the rooms seem to be larger than what they are in reality by 700% at least. I opted for the most luxurious suite of the Hotel and it was appalling, the room was no better that of Bed & Breakfast standard, the bathroom was so small that your knees literally touch the bathroom sink while sitting on... More 

Was this review helpful? Yes 3
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Grand Royale London Hyde Park. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Had we known you were so upset with the room given we would have moved you to another room or rather upgraded you.... More 

Travelers are raving about these London hotels

Chicago, Illinois
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed August 29, 2013

We arrived to a grand looking place indeed. The location is one of my favorites being so close to 2 tube stops (Bayswater and Queensway). This is a 4 star hotel by European standards and about 3-3.5 on the US standards. The people are the reception we very nice and sent up a fruit basket for us to our room.... More 

Was this review helpful? Yes
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you staying with us at the Grand Royale. We are pleased to know that your stay with us was pleasant and your feedback will be shared with the team which will help us to maintain our service level. We hope to see you back some time in future and do let me know if I can be... More 

English
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 29, 2013

Arrived at 13:00 after a short 15 minute walk from Paddington station. Able to check in but not have access to our room. Suitcases were looked after and later delivered to our room for us. Walked through hyde park (1 minute away) for a couple of hours before returning. Room (deluxe double - 311) was small but we were expecting... More 

Was this review helpful? Yes
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you for staying at Grand Royale London Hyde Park. Our mission is to make your stay memorable in every way, and your comments will provide us with the information we need to maintain our high level of service. We look forward to having the opportunity of welcoming you back to the Grand Royale London Hyde Park in... More 

Leigh, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 29, 2013

Stayed at this hotel for 3 nights, when we arrived our room wasn't ready was told room 26 moved to room 106 so we wouldnt after wait , room ok . But the guest in the next room was out on their balcony till 3in the morning talking and laughing ,no laughing matter for us . apart from that we... More 

Was this review helpful? Yes
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you staying with us at the Grand Royale and we are pleased to know that your stay with us was pleasant. Kindly note that our check in time is at 2 PM however at times we do try to check in the guest earlier then that although it all depends on our availability. Moreover we are sorry... More 

Nottingham, United Kingdom
2 reviews
5 of 5 stars Reviewed August 28, 2013

Really enjoyed our stay. Room was clean but smaller than expected but well equipped so wouldnt be really fair to mark down on that. the building is a period building which is beautiful and really loved the grand entrance and bar and dining rooms.....loved it! The breakfast was fantastic catered for all tastes and was replenished and fresh. Would definitely... More 

Was this review helpful? Yes
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you very much for your wonderful feedback. Such feedbacks are very important for our entire team to work harder to achieve higher percentage of guest satisfaction at all levels. We will pass on your feedback to the rest of the team and your motivating and encouraging feedback will act as a benchmark for us to maintain at... More 

Groningen, The Netherlands
1 review
2 of 5 stars Reviewed August 27, 2013

I found out about the 'hot water problem in your room, so we'll transfer you to a sister hotel' excuse rubbish story (via tripadvisor mainly) a few days before my vacation. It made me very worried for days (because we would stay in the hotel during the busy Nothing Hill Carnaval) about having the room we booked and payed for... More 

Was this review helpful? Yes
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Grand Royale London Hyde Park for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on fom@grandroyalelondon.co.uk as per your earliest... More 

Halesowen
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed August 27, 2013

We stayed at this hotel for one night when attending a concert in Hyde Park. This hotel was chosen as it is close to the park. When we arrived the room was not ready and we had to wait for 30 minutes. We had to ask at reception to see if the room was ready after this wait as no... More 

Was this review helpful? Yes
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Grand Royale London Hyde Park for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on fom@grandroyalelondon.co.uk as per your earliest... More 

Glossop, United Kingdom
1 review
4 of 5 stars Reviewed August 27, 2013

Not the best start to our stay as our room was not ready at check in, nor when we went back the 2nd time! However once settled in our room we found it to be clean, compact and comfortable (especially the beds). All staff were friendly, polite and helpful plus an amazing variety offered at the buffet breakfast. Great value... More 

Was this review helpful? Yes
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Grand Royale London Hyde Park. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. Your comments will be shared with the team so we can keep up the superior service we aim to provide to all our guest. We will look... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed August 26, 2013

We really enjoyed our stay here and would recommend it to anyone looking for a clean, secure, quiet hotel amidst the chaos of London. Old building with modernized rooms, free tea/coffee/hot chocolate, it helped being away from home to have that little luxury to make you feel more comfortable. Thank you Grand Royale London Hyde Park Hotel for amazing accommodations.... More 

Was this review helpful? Yes
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you for staying at Grand Royale London Hyde Park. Our mission is to make your stay memorable in every way, and your comments will provide us with the information we need to maintain our high level of service. We look forward to having the opportunity of welcoming you back to the Grand Royale London Hyde Park in... More 

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