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Grand Royale London Hyde Park

1-9 Inverness Terrace, Hyde Park, Bayswater, London W2 3JP, England
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Grand Royale London Hyde Park
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Grand Royale London Hyde Park
Grand Royale London Hyde Park
Grand Royale London Hyde Park
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2,415 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (526)
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There are newer reviews for Grand Royale London Hyde Park
See the most recent reviews
Zagreb, Croatia
1 review
4 of 5 stars Reviewed April 28, 2013

Great hotel with good service. Very good breakfast. Great location. The staff are very professional and very friendly. Two subway stations 2 mins away by foot. Only negative thing I would have is small bed for people higher then 1,85cm :-)

Was this review helpful? Yes
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Grand Royale London Hyde Park. I am writing to you personally to thank you for your stay with us. We are indeed pleased to know that your stay was satisfactory. Being one of the heritage property, highly listed building and modern design done in our rooms, we do tend to... More 

London, England
Top Contributor
85 reviews 85 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed April 27, 2013

I booked a "Deluxe Single Room" for one night in this hotel. On arrival, I asked, "Has the hotel phoned you?" Well no they hadn't. I am then told that there is a problem with the room (although there is another party checking in who also has "a problem with their room"). I am told I will be moved to... More 

Was this review helpful? Yes
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Grand Royale London Hyde Park for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on fom@grandroyalelondon.co.uk as per your earliest... More 

lincolnshire
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 26, 2013

We went here for a weekend away and stayed just one night. It was perfect though, the hotel is lovely and really well located, very close to the train station and next door to hyde park. The staff are their greatest asset, me and my boyfriend were amazed at how attentive and professional they were. The best level of service... More 

Was this review helpful? Yes
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you very much for staying with us at Grand Royale London Hyde Park. I am writing to you personally to thank you for your stay with us & providing us the feedback below. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the... More 

Oslo, Norway
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 25, 2013

Grand Royale London Hyde Park is a beautiful and venerable hotel. We loved the atmosphere. The rooms are a bit small, but its a very nice hotel. It should not be necessary to pay deposit when we had paid all in advance. That was unexpected for us when we arrived. The breakfast was expensive, but the service was good.

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AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Grand Royale London Hyde Park. Your business is very important to us and we value your feedback. Please be advised that as per our policy, we do take deposit from all our guest as a guaranty on any incidental charges moreover we are pleased... More 

Bergerac, France
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed April 23, 2013

We have stayed with shaftesbury hotels many times and always had a marvelous experience. The grand royale is the best among a very, very good group of london hotels. Well done shaftesbury, your business model really does deliver quality and value for money. Thank you.

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AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you very much for your wonderful feedback. Such feedback's are very important for our entire team to work harder to achieve higher percentage of guest satisfaction at all levels. We will pass on your feedback to the rest of the team & your motivating & encouraging feedback will act as a benchmark for us to maintain at... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 22, 2013

We were booked for one night at the Grand Royale. When we arrived, we were informed that due to a boiler malfunction, they had to transfer us to the Shaftesbury. We wondered why they couldn't have called us earlier to inform us of the change, especially considering the fact that the malfunction had happened the night before, but that's the... More 

Was this review helpful? Yes
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Grand Royale London Hyde Park for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on fom@grandroyalelondon.co.uk as per your earliest... More 

PetePhillips
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 21, 2013

This seems to be a relatively new addition to the Shaftesbury chain in Notting Hill/Bayswater. I've stayed in other hotels which are much better. However, this seemed to be going cheap and so I thought I would try it out. First of all, it is very close to Queensway Tube on the Central Line - so the centre of London... More 

Was this review helpful? Yes 1
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Grand Royale London Hyde Park. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests... More 

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 21, 2013

I personally wouldn't rate this a 5 star hotel more like a 3.5 maybe. The rooms are quite small but clean and tidy and the batheroom while small nicely decorated. The breakfast and service at breakfast was excellent but the reception staff seemed to have many hiccups with room allocations and rooms not been ready on time. Many guests seemed... More 

Was this review helpful? Yes 1
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Grand Royale London Hyde Park. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests... More 

Alberta, Canada
Top Contributor
88 reviews 88 reviews
13 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed April 20, 2013

I am not sure who is listing this place as five star or even four, perhaps staff. At check in, I had a minor hiccup when they attempted to put me in the basement when refused a fourth floor room was assigned. I checked in, my two travel partners were running late so I confirmed their bookings and insisted they... More 

Was this review helpful? Yes
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you very much for staying with us at Grand Royale London Hyde Park. I am writing to you personally to thank you for your stay with us & the feedback given however at the same time I’m very sorry to hear that your stay was not up to your satisfaction. All feedback's, whether positive or negative, are... More 

Playa Blanca, Spain
Contributor
16 reviews 16 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 20, 2013

The hotel itself is located only a couple of meters from the central line which is very good. Everything is fairly easy to access. The rooms are small but you have everything you need there and they are pretty clean (our standards are high). The breakfast was the worst thing with our stay there, small selection and was not worth... More 

Was this review helpful? Yes 1
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Grand Royale London Hyde Park. We are indeed pleased to know that your stay was satisfactory and we certainly value your feedback. We pride our self of having high standards within our breakfast quality and quantity being served here. It has also been appreciated by many valued customers. We have... More 

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Notting Hill
As West London's friskiest corner, Notting Hill more than manages to retain plenty of the same appeal that's brought the affluent area so much worldwide attention. In this attractive cobblestoned neighborhood, a delectable variety of eateries, independent shops, galleries and street vendors offer a delightful window into how to live the good life in London, with each presenting visitors with an experience that's a little more idiosyncratic and endearing than the last. Travelers looking to forage for antiques should be sure to visit the Portobello Road Market on Saturdays, the largest antiques market in the United Kingdom.
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