This is a lovely hotel. I booked a twin room for myself and my son, and the hotel offered me two single rooms at the same rate. The hotel is in a lovely area with numerous restaurants and shops. There are two tube station within a five minute walk. The rooms while small are very clean and have a large... More

This is the worst hotel I have ever stayed at. When my wife and I arrived we were sent to our deluxe double room that was not accessible without climbing many stairs because the lift did not stop at second floor. The room was the tiniest room I have ever seen passed off as a bedroom. There were ten inches... More

Great hotel if you’re not thirsty at 11:00 pm and either stared in the borrowers or a Dwarf! Not 4 stars, rooms were ridiculously small and they refused to open the hotel bar at 11:00 pm after 9 of us had been out for a meal. It does have a good location and the rooms were well equipped with LCD... More

Lynn - Northamptonshire I have read through many of your other reviews for this hotel and am somewhat amazed at what has been written about it. I am not sure what people are expecting from a London hotel that offers single rooms on the web at £59 per night which contain all the modern facilities such as Flat screen TV,... More

We arrived after booking a double delux on Hotels.com and were given the keys to room 301. This room had a small stairway leading to the bed platform-- the closet was located along the stairway wall and the bathroom was also to the side of the stairs. There was no way our luggae could fit in (we travel with 2... More

i stayed here for 2 nights on the 14th & 15th October and i found it to be a lovely hotel. I booked a standard double room through last minute.com at a very good price for a 4* in london. The hotel was in a great location also. The room was very small but me and my boyfriend didn't find... More

For a so-styled 4-star this hotel was abysmal. We arrived thinking the location seemed good, and first impressions from the lobby were favourable; marble floors, tidy if small, plenty of staff about. It all changed very quickly. We were given Room 902-NEVER TAKE THIS ROOM! Firstly, the lift only goes to 8th floor. Not good. Then after some help from... More

I booked through a corporate travel agent. Upon arrival the hotel had never heard of me. The hotel manager was working on reception (no badge) and berated me in front of other guests for not having a printed confirmation. It was 7pm, so I failed to reach anyone at my office. The hotel people told me I was going to... More

Had a reservation for a deluxe triple room for one night at the Shaftesbury. Booked through hotels.com as a four star hotel, got a good price for a triple room. Thought it would be a nice hotel newly refurbished and newly open (since April this year). The lobby was well decorated and clean. So I thought, so far so good... More