There was a power cut in the second night of my stay at around 11:30 pm. Emergency lights died just a few hours after that incident. Then there was a fire alarm. I was staying on the 4th floor. We could not find the fire escape in the dark. I wonder who approved their emergency scheme??? So if you do... more

They say this hotel is a 4star, FREE UPGRADE and it was still poor very small It is more like a b+b than a hotel the breakfast was a joke. more

There was a 5 hour power cut at the hotel, and there weren't any emergency light along the hallway or in the room. It was terribly unsafe when the fire alarm went off and I couldn't see anything to get out of room. The electric door also didn't work, so anyone could have got in the room to steal the... more

Just as well we didn't have a cat, certainly nowhere to swing it! Newly refurbished rooms are done tastefully but 1/2 the size they should be for the rates. Fine for 6 year olds on their own - not a lot of call for this I should imagine. DM.Cornwall more

My husband and i stayed here for one night only and that was enough. I know this may sound harsh but we have never been so disapointed with a hotel. I boasted to my family about staying in a 4* hotel but had to admit on my return that there wasn't much to boast about. The room was tiny, you... more

This hotel has recently been reopened and although upgrading is still continuing, (however not obtrusively to guests) it is a very good hotel, and when all works are completed, it has the potential for being a really excellent hotel. Its location is perfect for central London. Queensway and Bayswater stations close by. It is next to Hyde Park with plenty... more

Stayed for 5 nites with my 4 yo. Hotel just reopened after major refurbishment so everything was spanking new & clean! Comfy bed, good sized bathroom (with Grohe fixtures!), tea/coffee making facilities (great if yr child still drinks milk), LCD TV, excellent location (5 mins walk to Queensway & Bayswater Tube Stations, 3 mins to bus stop with buses to... more

We have chosen the hotel due to its location. I do know that hotel rooms in major European cities are generally small but this was literally tiny, there was only place for a double bed. There was not even place to put our two-cabin size bags. Before making the reservation I phoned to the hotel and I was adviced to... more

This hotel only opened on 31st Oct 2009 so the reviews from before that do not apply. The location is excellent with many restaurants & shops on the surrounding streets. The building is beautiful and the staff were friendly. I booked a deluxe double through book travel and stay for £95 - a clear bargain for central London. Taking this... more