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Shaftesbury Premier Hyde Park Paddington

3.0 of 5
78-82 Westbourne Terrace, Paddington, London W2 6QA, England (Formerly Hyde Park Paddington)
Hotel amenities
Shaftesbury Premier Hyde Park Paddington
Professional photos
65 traveler photos
Ranked #679 of 1,070 hotels in London
3.0 of 5 stars 485 Reviews
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485 reviews from our community

What travelers say about this hotel
  • “Reception staff” (8)
  • “Star hotel” (8)
  • “Double room” (7)
  • “Air conditioning” (6)
  • “So small” (6)
  • “HOT WATER” (5)
  • “Very clean” (5)
  • “Credit card” (5)
  • “DO NOT STAY” (4)
Traveler rating
    30
    111
    95
    93
    156
Only show reviews for Family (40) | Couples (112) | Business (76)
Date Rating
New York City, New York
1 review
“Perfect Holiday Trip”
5 of 5 stars Reviewed May 29, 2012 NEW

Great Location, centrally located, good restaurants near by. It was my wife's birthday got a upgrade with a bottle of wine. A good memory that we will always cherish.

Was this review helpful? Yes
HPPLondon, Manager at Shaftesbury Premier Hyde Park Paddington, responded to this review
May 30, 2012

Dear Andrew, I am delighted to know that you enjoyed your stay with us and thank you for the good comments on upgrade. Please make sure when you come back to us you continue to make the most of it and totally enjoy your stay at the hotel. With warmest regards and best wishes. Kind Regards, Swapnil Waghe Manager. E... More

Zurich, Switzerland
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Very small room, dirty, cold, overpriced”
1 of 5 stars Reviewed May 4, 2012

i only had to stay there because I arrived last minute and everything else was fully booked. I got a standard room which was of very low standard, even for London. The room I got was the smallest I have seen in ages. We could barely put(or open) our two trolleys(!). It's hard to move inside the room, I'm not... More

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See 3 more reviews by Dennis W for London
HPPLondon, Manager at Shaftesbury Premier Hyde Park Paddington, responded to this review
May 28, 2012

Dear Dennis, I would like to thank you not only choosing to stay in Shaftesbury Premier Hyde Park Paddington, but also for your precious time giving your feedback. I am Sorry that your stay was not to your satisfaction and that we could not come up to your expectations. We do understand the rooms are not that big enough as... More

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“Unlucky, disorganised or just dishonest?”
2 of 5 stars Reviewed May 1, 2012 via mobile

Having read other reviews on TA, I was half expecting to get "bumped" to another hotel; so much so that I changed my plans to check in earlier to get it over and done with instead of at the end of my night out. The signs were there at check-in; no immediate record of my booking and a blank registration... More

Was this review helpful? Yes
See 7 more reviews by JoboYork for London
HPPLondon, Manager at Shaftesbury Premier Hyde Park Paddington, responded to this review
May 5, 2012

Dear Jobo York, I am Sorry that your stay was not to your satisfaction and that we could not come up to your expectations. I can assure you that your feedback has been taken very seriously and forwarded to our higher management for review and immediate implementation. Once again, thank you for your review and I hope your experience does... More

Dublin
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“AVOID, AVOID, AVOID!!!!”
1 of 5 stars Reviewed April 29, 2012

Horrible, horrible experience at this hotel!! Stayed for 2 nights with friends for a friend's 21st birthday get-away. This hotel is definitely NOT a 4 star!! Very cramped bedrooms, no walking space and the floor space was taken up with our two weekend bags. The bathroom..I'm not even going to go there! When we arrived, the hotel staff were very... More

Was this review helpful? Yes
HPPLondon, Manager at Shaftesbury Premier Hyde Park Paddington, responded to this review
May 1, 2012

Dear Sir/Madam, I would like to thank you not only choosing to stay in Shaftesbury Premier Hyde Park Paddington, but also for your precious time giving your feedback. I am Sorry that your stay was not to your satisfaction and that we could not come up to your expectations. We take our guest’s feedback seriously and act on them without... More

Rotterdam, The Netherlands
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great hotel.”
4 of 5 stars Reviewed April 23, 2012
1
person found this review helpful

I'll reserved a room for 3 nights, but when I arrived at the hotel it was overbooked, the staff arranged a driver to take me to an other hotel. Not as good as this one, all expences at the other hotel where payed. Drinks, breakfast for the next day, the next evening i'll was taken back to the original booked... More

Was this review helpful? Yes
HPPLondon, Manager at Shaftesbury Premier Hyde Park Paddington, responded to this review
April 26, 2012

We thank you for your valuable feedback and appreciate your comments. However I would like to apologize for the inconvenience faced regarding reallocation. We would love to take your points and experience on board to get the services more better. We appreciate that you chose us over many other hotels and we hope to have the chance to welcome you... More

Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“central place in paddington”
3 of 5 stars Reviewed April 15, 2012
1
person found this review helpful

this hotel is okay for a short stay in london. rooms are small, but comfortable, in room safe avalable. clean. check in was slow, check out same. friendly staff. location only minutes from paddington station. we did not have breakfast at the hotel. there is a nice portugese cafe nearby with excellent english breakfast. a lot of workers eat there.

Was this review helpful? Yes
HPPLondon, Manager at Shaftesbury Premier Hyde Park Paddington, responded to this review
April 21, 2012

Thank you for the review about your stay with us, and thank you so much for the compliments towards our staff friendliness,location and cleanliness of our room. We appreciate that you chose us over many other hotels and we hope to have the chance to welcome you back sometime in the near future. Kind regards, Swapnil Waghe Email- housemanager.hydepark@shaftesburyhotels.com Manager. More

Moss, Norway
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“The worst 4-star hotel ever”
1 of 5 stars Reviewed April 8, 2012
2
people found this review helpful

Is this a fraud? We have av fairly good idea what a de-luxroom in a four star hotel should be. A bit strange that we had to pay the full amount upon arrival and not at check-out. Because the hotell was fully booked, we were taken across the street to a "similar" room. Never have we had a bigger hotel-shock.... More

Was this review helpful? Yes
HPPLondon, Manager at Shaftesbury Premier Hyde Park Paddington, responded to this review
April 16, 2012

Dear Sir/Madam, I would like to thank you not only choosing to stay in Shaftesbury Premier Hyde Park Paddington, but also for your precious time giving your feedback. I am Sorry that your stay was not to your satisfaction and that we could not come up to your expectations. We take our guest’s feedback seriously and act on them without... More

Dubai
Contributor
18 reviews 18 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Avoid this overrated disaster (not a 4 star property)”
1 of 5 stars Reviewed April 7, 2012
2
people found this review helpful

Worst travel experience ever. Property is NOT 4 stars. Rooms are tiny, facilities almost non-existent, food average, and staff an absolute disaster. We arrived at the beginning of Easter weekend and immediately got a bait and switch. The company tried to move us to their neighboring property across the street... the Shaftesbury, or some such do to some alleged maintenance... More

Was this review helpful? Yes
See 4 more reviews by jcmach1 for London
HPPLondon, Manager at Shaftesbury Premier Hyde Park Paddington, responded to this review
April 16, 2012

Dear Sir, We thank you for your valuable feedback and appreciate your comments. It is most important to immediately rectify our shortcomings and listen to feedback to ensure corrective measures are taken as soon as possible. However I would like to apologize for the inconvenience faced by you with regards to the reallocation and late check out, and would definately... More

1 review
1 helpful vote 1 helpful vote
“Best Hotel in London”
5 of 5 stars Reviewed April 2, 2012
1
person found this review helpful

Great Value, quiet, great location - 2 mins from tube and restaurants, great staff. I am a regular commuter and this is the best hotel I have come across

Was this review helpful? Yes
HPPLondon, Manager at Shaftesbury Premier Hyde Park Paddington, responded to this review
April 16, 2012

Dear Lisa, We thank you for your valuable feedback and appreciate your confidence in us. Having you as our esteemed guest is something for which we are especially grateful. Its a pleasure to have your valuable feedback and thank you for appreciating our product and services. We will definately keep up the hold that we have achieved and will surely... More

CARDIFF. WALES
Senior Contributor
37 reviews 37 reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
“I HOPE THIS WILL HELP YOU”
4 of 5 stars Reviewed March 28, 2012
3
people found this review helpful

I am a seasoned traveller and my TA comments are based on the quality of the hotel according to what I am paying. So here goes. The hotel is just around the corner from Paddington Station. Turn right out of Station, right at next set of traffic lights, its' across the road on the other side. The 23 bus passes... More

Was this review helpful? Yes
HPPLondon, Manager at Shaftesbury Premier Hyde Park Paddington, responded to this review
April 16, 2012

Dear Sir, Many thanks for your kind compliments and we appreciate that your time taken to share your valuable comments. We would be happy to have you as our guest the next time you visit Shaftesbury Premier London Hyde Park. We hope to serve you again soon!! Thank you! Swapnil Waghe. Manager housemanager.hydepark@shaftesburyhotels.com More

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Additional Information about Shaftesbury Premier Hyde Park Paddington

  • Shaftesbury Hyde Park Paddington
  • Hyde Park Paddington
Address: 78-82 Westbourne Terrace, Paddington, London W2 6QA, England (Formerly Hyde Park Paddington)
Price Range: PLN: $$

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Shaftesbury Premier Hyde Park Paddington
78-82 Westbourne Terrace, Paddington
London W2 6QA
England
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