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All 1,071 London hotels

London City Suites By Montcalm

5.0 of 5 Hotel   |   42-46 Chiswell Street, London EC1Y 4SD, England
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London City Suites By Montcalm
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84%
Ranked #196 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed March 8, 2014
Lorenzo F Luxembourg City, Luxembourg
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154 people have reviewed this hotel

Traveler rating
    85
    45
    16
    4
    4
See reviews for
16
55
11
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Luxembourg City, Luxembourg
1 review
5 of 5 stars Reviewed March 8, 2014

Only missing thing in this hotel is the professionality of the staff in the continental breakfast place. Good food, nothing missing.....except you will have your toast 10 min before the coffee....you will not get water until you leave. Pity on such a nice hotel to have some few waiters pulling down the total otherwise spotless experience.

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altmon, General Manager at London City Suites By Montcalm, responded to this review

Dear Lorenzo, Thank you so much for taking the time to leave this review. I was delighted to learn that you had such a great time with us here at the Montcalm London City. Our team strives very hard to ensure that each guest enjoys their stay with us. We have certainly taken your comments, regarding your breakfast experience, on... More

Suffolk
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 27, 2014 via mobile

I wrote a review a truthful review about my stay . The City Suite we stayed in was little more than a tiny bedroom with a small but perfectly formed bathroom. The bed was so high I had trouble getting on to it, though it was very comfortable once I had managed to climb in. The pillows were dreadfully uncomfortable... More

Was this review helpful? Yes 1
altmon, General Manager at London City Suites By Montcalm, responded to this review

Dear guest, Thank you for taking the time to write a review in regards to your reservation process. All comments are taken to the heart as they help us improve our services and product. I regret to learn that you felt the need to express your concerns this way. Our team is always willing to help our guests to receive... More

Copenhagen, Denmark
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 23, 2014

The suits were closed at the time and I stayed in the main building. Given the category of the hotel the facilities and rooms are adequate. What makes the difference is that the hotel staff from reception to porters and cleaners are very helpful.

Was this review helpful? Yes 1
StevenSands, Hotel Manager at London City Suites By Montcalm, responded to this review

Dear Jon, Thank you for taking your valuable time to share your feedback following your recent visit. I was thrilled to read that you have enjoyed our services and our entire friendly team was helpful during your stay. We are already looking forward to welcoming you back soon. Kind regards Steven More

Dublin
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 28, 2014

Not enough words to describe this Excellent hotel. From arriving in a taxi and being welcomed outside hotel and helped with our bags in the door. Such friendly staff and fantastic service I have never experienced anywhere, and I have been to quite a few hotels around the world. Amazing value and gorgeous decor in the reception continuing on to... More

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StevenSands, Hotel Manager at London City Suites By Montcalm, responded to this review

Dear Guest, I am delighted to learn you had a wonderful stay with us. It is always a great pleasure to receive positive feedback. I am proud to say that our friendly and helpful team and extra touches in the room make every guest feel special and team strives to provide an enjoyable stay. Thank you very much for sharing... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2013

We stayed here one Saturday in December. This hotel was excellent value for money. The service was exceptional. The location was excellent. The room was clean and tidy and there was even an ionic hairdryer in the room!

Was this review helpful? Yes 1
StevenSands, Hotel Manager at London City Suites By Montcalm, responded to this review

Dear Trafra We would like to thank you for your lovely comments and we are delighted to hear that we have won you over as one of our many returning guests, as this is our ultimate reward. Our team here ensures that our guests receive just the best of service, with attention to detail and that special something that defines... More

Stockholm, Sweden
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 18, 2013

Good: Beautiful hotel in a historic building, generally excellent smiling and attentive personnel. Not so good: Noisy A/C, extremely hard pillows, long, labyrinth-like walk from reception to room, weird bathroom layout: Couldn't turn shower on without getting soaked in ice cold or boiling water.

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StevenSands, Hotel Manager at London City Suites By Montcalm, responded to this review

Dear Jonas, Thank you for sharing your feedback. We always appreciate feedback from our guests as this helps us to improve our services and product. The Montcalm London City has a pillow menu which is available at reservation time or, if the guest prefers we can also change pillows at arrival and at any time during the stay. I am... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2013

Don't have anything against Sheraton, Hilton or Four Seasons, but Montcalm is the best in London. Staff are great and my daughter loves this hotel as she gets a teddy from every single time we stay. Those red apples in the foyers are so nice please do not walk past them. The gastro pub next doors can be rated at... More

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StevenSands, Hotel Manager at London City Suites By Montcalm, responded to this review

Dear Laimonas, Thank you for taking your valued time to share such a wonderful review on this forum. I was delighted to read that you have chosen our hotel as being your favourite. Our team strives to make every guest feel welcome and nothing is too much for them, which makes each stay unique. It was also pleased to read... More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2013

What a beautiful place to stay – conveniently located, modern suites in a classical building. Outstanding service from beginning to end. Quirky room set-up with a ‘windowed’ bathroom (i.e. looking back into the main room). Comfy bed, spacious room and excellent room service. One minor bugbear of mine – discoloured finishing around the bath/shower – it’s really common from lots... More

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StevenSands, Hotel Manager at London City Suites By Montcalm, responded to this review

Dear Karen, Thank you for your fabulous review and all lovely comments following your recent stay. It is always good initiative for the team to receive positive feedback. I was thrilled to read that you had great stay and that your expectations were exceeded. Thank you for your feedback about the bathroom. I am happy to inform that the same... More

Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 1, 2013

Amazing hotel. High level of service - most friendly and helpful staff. Very clean and cosy. Felt comfortable, welcome and important. Would definitely recommend it to my friends. Locations wise - tube is just a couple of mins away so no problem getting about. Thank you! :)

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StevenSands, Hotel manager at London City Suites By Montcalm, responded to this review

Dear Guest, Thank you for such an amazing review and your recommendations. Your comments have been shared with the team, who was thrilled to know that had such a great time with us. We can’t wait to welcome you back! Kind Regards Steven More

Springfield - Delaware County, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2013

I recently had to travel to London for business and was looking for a place to stay near Liverpool train station. The London City Suites was reasonably priced, trendy with clean rooms. The people were friendly and very helpful during our stay. The complex is a former brewery which adds to the charm. I would recommend this hotel and would... More

Was this review helpful? Yes
StevenSands, Hotel Manager at London City Suites By Montcalm, responded to this review

Dear Chris, Thank you for your wonderful review and your recommendations. I was delighted to hear that our rooms and it value were as per your expectations. On behalf of entire team, I would like to thank you for your kind words and we hope to see you soon. Kind Regards Steven More

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Additional Information about London City Suites By Montcalm

Also Known As:
London City Suites By Montcalm Hotel
London City Suites By Montcalm Hotel London
London City Suites By Montcalm England
Address: 42-46 Chiswell Street, London EC1Y 4SD, England
Location: United Kingdom > England > London
Hotel Style:
#138 Luxury Hotel in London
#224 Business Hotel in London
#338 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:5 star — London City Suites By Montcalm 5*
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