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London City Suites By Montcalm

#232 of 1,059 Hotels in London
Certificate of Excellence
5.0 of 5
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42-46 Chiswell Street, London EC1Y 4SD, England
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1 room 1 adult
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London City Suites By Montcalm
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273 Reviews from our TripAdvisor Community

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Zurich, Switzerland
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 14, 2015

After a long ride with heavy traffic from London Heathrow airport it felt great to get a professional and nice welcome at the hotel. Even though there have been a lot of people checking in the staff has been friendly and send "stress signs". The room was nice, a bit too small for my tast - better to book a... More 

Helpful?
Thank hephaistionch
Steven S, General Manager at London City Suites By Montcalm, responded to this review

Dear Guest, Thank you for your kind words and wonderful review! We were particularly thrilled to read we managed to exceed your expectations from the moment of arrival and our attentive team of service staff were always there to assist with any requests. Thank you again for taking the time to share your comments and feedback with us, we hope... More 

Hastings, United Kingdom
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 6, 2015 via mobile

Booked this hotel through a lastminute.com top secret hotels deal. I certainly wasn't disappointed. Upon arrival, we were greeted by a gentleman in a bowler hat. He directed us to reception and then took us up to our room, whilst carrying our case. We felt very welcome, and found the service to be excellent. A few fixtures and fittings in... More 

Helpful?
Thank Adam S
Steven S, General Manager at London City Suites By Montcalm, responded to this review

Dear Guest, Thank you for taking the time to leave your feedback regarding your recent visit to our hotel. We really appreciate your comments and opinions. It is through feedback that we can truly understand and identify areas for improvement. I am delighted to read about the efficient service you received throughout your stay and I hope to have the... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 11, 2015 via mobile

The hotel is a hidden gem. Located on a cute London street. Once you enter the hotel gates. Your greeted by a man in top hat ready to help with any request. Inside the lobby is small however warm and welcoming. Almost feels like you walked into your grandmother's haha. Staff is friendly. It's a little confusing to find your... More 

Helpful?
Thank Sabrina L
Steven S, General Manager at London City Suites By Montcalm, responded to this review

Dear Guest, Thank you for your kind words and great review!We greatly value and appreciate your wonderful compliments regarding quality of atmosphere, service and hospitality received and will certainly pass on your comments and observations to the team We are looking forward welcoming you back soon in order to have another memorable stay. Kind Regards, Steven Sands General Manager More 

Amsterdam, The Netherlands
Level Contributor
85 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 31, 2015

This was a lucky work-travel-team booking that had me just around the corner from my office. This hotel is part of an old brewery very close to Moorgate station and Liverpool Street area. The room was beautifully appointed, the wifi was excellent and the associated eateries are of a very high standard. I didn't try the breakfast. I would certainly... More 

Helpful?
Thank FussyDave12
Steven S, General Manager at London City Suites By Montcalm, responded to this review

Dear Guest, Thank you for taking the time to share your comments and observations with us, we greatly appreciate your lovely feedback. We were particularly delighted to read we managed to meet your expectations .Thank you again for your wonderful compliments, we thoroughly look forward to your return. Kind Regards, Steven Sands General Manager More 

Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed October 27, 2015

We spent 1 night here whilst celebrating my birthday weekend in London. The rooms were extremely well equipped and were done to a very high standard however, the decor consists of strong stripes with lots of black and chrome and an array of buttons and switches for its various technological features. It felt like a room more suited to a... More 

Helpful?
Thank LisaC22
Steven S, General Manager at London City Suites By Montcalm, responded to this review

Dear Guest, Thank you for taking the time to review your recent experience, we greatly value and appreciate your wonderful compliments regarding quality of atmosphere, service and hospitality received and will certainly pass on your comments and observations to the team. Thank you again for your lovely review, we hope on your next visit you will have the opportunity to... More 

Berlin
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 27, 2015

This is a really beautiful hotel - perfect if you want the amenities of the Brewery, but with extra privacy and quiet. Despite living in London, we booked in here to be close to our wedding venue (Barbican) to have somewhere close by, and it was a very good choice. Despite insisting that we didn't want any fuss, reception sent... More 

Helpful?
Thank yamyamboy
Steven S, General Manager at London City Suites By Montcalm, responded to this review

Dear Guest, Thank you for taking the time to review your recent experience with us, we were delighted to learn you had a pleasant stay at The Montcalm at The Brewery. Thank you for your wonderful compliments regarding the service and experience received from our dedicated team of service staff, we will certainly pass on your kind words to the... More 

Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 17, 2015 via mobile

The room and bathroom was spotless. The bed and pillows were very comfortable. The staff were courteous and helpful. Hair dryer and iron were standard in the room so I didn't need to make a special request to housekeeping. The shampoo and body wash was a bit masculine smelling unfortunately, a more unisex smell would have been preferable. Unfortunately the... More 

Helpful?
Thank Cindy H
Steven S, General Manager at London City Suites By Montcalm, responded to this review

Dear Guest, Thank you for providing a detailed overview of your visit to London City Suites, we all very much enjoyed reading it through and have noted the smaller disappointing aspects that we need to improve on. We really appreciate your wonderful support on the Tripadvisor front, and hope to see you back again very soon. Kind Regards, Steven Sands... More 

Amsterdam, The Netherlands
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 20, 2015

Characterful old building, with comfortable room and great bathroom. One issue with my room was that the air conditioning was quite noisy - the management promised they would fix it for the next guest.

Helpful?
Thank RupertBacon
Steven S, General Manager at London City Suites By Montcalm, responded to this review

Dear Guest, Thank you for your kind words and great review!We were sorry to hear however of the faulty air conditioner in your room, we have certainly shared your comments with our maintenance team for their urgent review ensuring we continue to maintain high levels of excellence expected. We were thrilled however this did not deter from your overall memorable... More 

Newton Le Willows, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 13, 2015

The customer service in this place is top notch. The staff were incredibly attentive and polite, something I highly value! The room itself was very posh, and I can't really find anything bad to say about it. Right around the corner from the barbican, great if you're going to watch a concert, and a good pub right next door. I... More 

Helpful?
1 Thank Dean W
StevenSands, General Manager at London City Suites By Montcalm, responded to this review

Dear Dean W, We understand the importance of great customer service and that this goes a long way in meeting our guest’s satisfaction. Thank you for so many kind compliments of the staff and the facilities. I’m thrilled you’re looking forward to staying again…we’re looking forward to welcoming you back! Steven More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed September 13, 2015 via mobile

Contrasting experience. Personnel is very kind and supportive. Room is clean, yet small and dark. A number of shortcomings related to the service ought to be mentioned: the requested "quiet" room is facing a wall and the noise generated by an external air conditioning systems (or the like) is disturbing night and day; room air conditioning system cannot be freely... More 

Helpful?
1 Thank haranbanjo9001
Steven S, General Manager at London City Suites By Montcalm, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at London City Suites,we thoroughly value and appreciate your feedback. We were disappointed to hear that on this occasion we failed to meet your expectations regarding quality of service. We have certainly shared your comments with the management team for their urgent review. We hope to have... More 

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Staying in City of London

Neighborhood Profile
City of London
From its ancient past as a Roman trading outpost to its 21st century status as the wealthiest square mile in the world, the financial district known simply as “The City” is one of London's most historic and fascinating neighborhoods. Here high rise office towers such as Norman Foster’s Gherkin mingle with Roman ruins and architectural marvels from virtually every era in between, including Christopher Wren's glorious St.Paul's Cathedral, and John Soane's dauntingly classicist Bank of England. This neighborhood is also home to some of the finest restaurants and plushest hotels in Europe, in addition to an assortment of watering holes, upscale shops, and Tube stations. During the week, the City is abuzz with white collar workers going about their business; the weekend sees this area turn into a quiet haven for sightseers.
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